Joyfolie

Complaint: [redacted] I am rejecting this response because: Regards,I would like to end this nightmarePlease just CANCEL this orderI would like to be fully reimbursed back to my credit cardAs I will not accept store credit since I will not be buying from this store ever againAfter a very sweet email from Kaylee apologizing for the confusion and the delay, I once again checked the tracking number provided and it had been voidedSo there is no package in transit as they so much claimedI appreciate the apology and all of the effort and attention that they have provided, once I filed the complaintBut my emails being ignored, my comments asking for help on their [redacted] page erasedI was given the run around and I think it's just fair if we just completely part waysBut please do not make this more hurtful by offering store creditAs you can now understand that I will not shopping at your store ever again! Please help! [redacted]

[redacted] , It appears your order has been shipped so we are not able to give you a refund for the merchandise until you receive it and and return it to usYour tracking numbers are [redacted] and [redacted] You can track this package at [redacted] I am attaching a screenshot of the tracking information for your convenience, in addition to the shipping confirmation that was sent to you in regards to this orderWhen you receive the packages it you do not want the products please feel free to utilize the return label that was sent to you so that you can send them backPlease us know if we can be of further assistance

Thank you for your correspondenceIt appears that your order is en route to you and scheduled for delivery this week (Thursday)The order number that is en route is: [redacted] Your order: [redacted] has items that are currently on backorder which was stated at the bottom of your receiptThe items that are on backorder are the backpacksI realize this is extremely frustrating and inconvenient given the timing of the new school year starting, but we feel we informed the customer of these delaysThe items will be available to ship within the next 2-weeks as we are pending delivery from our manufacturerI apologize and hope that your orders get to you soon!

Customer purchased through our site on November 27th, They received an email from us on 12/17, 12/The customer received a full refund for her order, one refund in the amount of $on 12/and another on 12/in the amount of $This totals $226.00, which was the total for her orderTo our error, the customer also received two of the items she was refunded for - via tracking number [redacted] delivered on 12/In total, this order has been resolvedIf you should need any further clarification, please let me knowThank you!

***,I apologize for any frustration you may be experiencing. I have attached a return label for your convenience. Please let me know if I may be of further assistance.

[redacted] ,Thank you for reaching out! It appears on order number [redacted] you purchased all items at an already discounted price of 40% offI am attaching a screenshot for your recordsAs per our price adjustments policy posted online, requests for price adjustments will be honored if the merchandised was purchased at FULL PRICEHoliday sale, final sale DO NOT qualifyAdjustments are only refunded in the form of STORE CREDIT and the purchase must be made with NO COUPON OR DISCOUNT, therefore, this purchase would not apply for any price adjustmentsI apologize for any confusion you may be experiencing and hope this explains our policyPlease feel free to reach out again with further questions

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] Note! That is only if they follow through with their refund

Stay away from this company! Worst customer service ever. The package of my order is lost and they refused to do anything. I paid $35 for overnight shipping and the order was never received. I emailed their customer service and all they do is the reply with cut and paste answers from their website. They claim they are not responsible for lost package. Why should I? I was not able to initiate an investigation with fedex because I am not the shipper. My order was placed with a gift card so I am not able to dispute the charge. So here I am suffered $90 lost for nothing.

Hello! Customer's refund did not finish processing through our system as it was issued "offline" Originally, the amount of the refund was $ We have made an exception and have let the customer keep the items and have issued a full refund in the amount of $directly
from *** It will take 2-business days for this to reflect the customer's account

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me as long as the items that are not back ordered are shipped separately from the items that are back ordered.
Regards,

Hello ***,I apologize for the frustration you are experiencing and assure you we are working hard to answer all customer inquiresAs requested, I have cancelled your order and refunded you in the amount of $Please wait 3-days for this to appear on your accountPlease let me know if I
can be of further assistance

As advised your items are on backorder and will not be available in time for your showAt this time we do not offer expedited shipping, I apologize for any frustration this may cause youWould you like me to cancel your order? Please advise.Thank you

Hello, In regards to a complaint I filed today, ID ***, I wanted to touch base and let you know that I have heard from the company and they have issued me
a full refund. Thank you

Hello ***,Thank you for contacting Joyfolie! Please keep in mind it does take 1-business days for a response in email as stated on our websiteAs stated at checkout, in our polices and on your receipt, it does take 1-business days to process each order and 7-business days for shipping
Your order was placed on 12/3, which was days ago, we are closed on weekends and do not process orders as stated on our websiteI apologize for any frustration you may be experiencingIt appears after your order is fully processed it will be shipped out as stated in the terms and conditions agreed to upon checkoutYou will receive a shipping confirmation email when it has shippedIf you have further questions in regards to our policies please visit us at ***I am also attaching the portion of our orders and shipping policies for your reference. Please let me know if I may be of further assistance

Hello ***,Thank you for your messagePlease let me begin by apologizing for any frustration or confusion in regards to our policies you may be experiencingI assure you all your needs and questions will be addressed so that we may resolve this in a fair and appropriate fashionPlease be
assured we are answ***g all customer inquiries in the order they are receivedAccording to my records, we have had more than responses and interactions, whether on social media or emailwith you between Nov20th and Dec27th, if you are not receiving our responses to your questions please make sure to check your spam folder.Unfortunately we are unable to offer you a price adjustment on the Emily Dress in Garnet you have requestedAs stated in our policies merchandise must have been purchased at full price and any merchandise purchased during a holiday event, such as our Week Long Black Friday Sale, would not be eligible for a price adjustmentPlease keep in mind this dress was full priced at $and you were able to get an unbelievable price of only $by purchasing this product during our Black Friday Special.In regards to your items not being sent it appears we reached out to you on Nov22nd letting you know there was an extended backorder on your Ivy dressAs per our backorder policy posted on our website, at checkout and on your receipt, when placing an order with a backorder item your ENTIRE order will ship when all items are availableYou do have the option to have your order split shipped at your costI was unable to find a request for a split shipment on any of your ordersI was also unable to find any order of yours that are unfullfulledI am attaching a copy of all the orders you have placed with confirmation of fullfillmentI am attaching a copy of both our backorder policy, your receipt where this policy is listed and our price adjustment policy for your convenienceIf you are missing purchased items please reach out ASAP so that we may ship them to you. It appears we have requested further information on your damaged items and we are awaiting your responsePlease let me know if I may be of any further assistance

Thank you for contacting JoyfolieI apologize in the delay in response, I assure you we are working hard to answer all of our customers as quickly as possible.I have great news! Your order has shipped! For further information on your package, please visit *** and enter tracking number ***I hope you enjoy your Joyfolie purchase!Please let me know if I can be of further assistance

I am happy to follon thisIt appears after looking into this inquiry, this customer received a delay in receiving her merchandise due to our warehouse transitionThat said, the warehouse had printed a label without determining if they had available merchandiseI confirmed with our warehouse
that her merchandise is in fact being sent as of today via 2-day shipping (*** )The customer received reimbursement for the cost of her 2-day shipping as that did not occur and was also provided with a Joyfolie Credit as a courtesyThis is not representative of our quality and/or customer service and we are deeply apologetic

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,

I received the sweaters
You can close the case.

Hello Alisha,I am sorry to hear about the issues you have experienced with this order and can assure you we would like to get you a resolutionCan you please confirm the sizing of shoes you would like? It appears you ordered a 5T, which is a toddler sizeI am attaching a screenshot of the order
you placed requesting a 5TAccording to our posted sizing chart this would fit a child with a foot measuring up to 5.354"If this size was incorrect please let me know that correct size by using our sizing chart at *** I getting a new shipment prepared for you for the additional clothing items you were missingPlease confirm if you were missing some of each size or all of one size you orderedPlease provide this information at your earliest convenience