Joyfolie

Complaint: ***
I am rejecting this response because:All you had to do to make good on your customer service quality that you lacked was to replace the shoesBut offering to replace them and then have me pay shipping as well as the fact that they are currently on sale and you offered no refund eitheryears in customer service and Ive never been so appalled at the way you are handling thisI have disputed the purchase on my CC
Regards,
*** ***

***,I apologize for the delay in response, it appears that you were working with someone who is no longer with the companyI have responded to your Joyfolie request and would be happy to offer you a refund or a replacementPlease advise on how you would like me to proceed

***,I am sorry to hear about the quality issues you experienced with the Fantasia CrownI assure you at Joyfolie quality and customer service are our top prioritySince this item has surpassed our day return policy I am unable to refund you for the itemI do have good news! I have made an
exception and issued you a Gift Card in the amount of $We have emailed you with the card codePlease let me know if I can be of further assistance

Hello,I am happy to help youUnfortunately, I am concerned as we have not received any email correspondence from you regarding your shoesIf your shoes are in fact defective, it seems you need a replacement pair over several brads to self-fix the issueI would be happy to sa replacement
pair for you if you would so kindly reach me directly at ***@joyfolie.comAdditionally, it would be helpful to understand which email you are trying to contact us through as the only one we use for customer inquiries is [email protected]. I apologize for this matter and we are happy to take care of this for you! Thank you,Kaylee

I am happy to help out hereI have requested further information from our warehouse and it appears that we did not have accurate tracking informationThat said, *** ** shipped and delivered the merchandise today, per our warehouse"*** was voided but we shipped it *** and it was delivered today - *** " It appears that the cancellation of *** was done so you would receive your merchandise more timelyIf you still would like to not have this merchandise returned, I am happy to get you a return labelAgain, I sincerely apologize for these difficulties. Kaylee S*Customer Service Director

[redacted],Again, I apologize for any frustration you may have experienced and would like to resolve your issue. Below are the requested return instructions.  Please place a note in the package with your name, order number and reason for return. We do ask that you send them back, exactly as you received them (including the matching clips for shoes and tags for clothing), to the following address:If sending your return via [redacted], or [redacted] please use this address. [redacted] 
[redacted]Please note returned sale items, sale items ending in .99, items purchased through a special sale, or items returned after 30 days will qualify for an exchange or store credit. Any worn shoes will be returned to the customer, at the customers expense.Customers are responsible for all shipping fees.Returns can take up to 3-5 business days for processing after arrival. If you have any questions, please do not hesitate to ask. I hope you have a wonderful day!

Our company policy, similar to others, states that items that are unworn can be returned for store credit or refunded within a 30-day window. This is clearly stated on our website. Since the items in this inquiry have been worn, we cannot honor a return as our policy clearly states we accept...

unworn merchandise only. That said, we generally have spare parts that we do offer to send to customers if parts of the shoe come apart. The customer in this situation did not request parts for repair. We also request pictures of the shoes so we can determine if it is a factory defect or if the defects are part of normal wear and tear. We support our customers and work to remediate any problem situation. Thank you.

I am unable to find an order number under the name or email address provided. Please provide correct order information

Attached are pictures of the clothing and shoes I received. I received 5 pieces of clothing sizes 4-5 and 5 pieces size 6-7. The bathing suit top is a size 3 which is not the sizing I selected. I feel the bathing suit top should not even be included as a piece of clothing. What in the world would anyone do with a top and no matching bottoms? Furthermore, a bathing suit is not even considered a piece of clothing to begin with. I received one pair of boots and two pairs of sandals size 5 not size 5t. I ordered three pairs of boots not sandals.  When you order the boots/shoes off the sample sale you have no size chart to go off of. The sizing on the shoes are very deceptive in my opinion. The sizing listed on the shoes states size 5 not 5t so if the shoe size listed on the shoe itself doesn’t say 5t the why on earth would you list this on your website?      Please note that when you purchase from the sample sale there are no sizing charts to use like when you purchase a listed item that goes into detail about the sizing and fit of the item. For example, the clothing I received says size 4, size 6, size 5, size 7.... the clothing I purchased says size 4-5 size 6-7. A size 4 is very different then a size 4-5.           I feel that my items were just thrown in a box to get rid of from your sale. Nothing was folded, everything was just balled up and thrown carelessly in a box.  Not to mention I ordered these items on December 18 and emailed customer service and checked my account several times for a tracking number and never receive a response nor could I find a contact number for your store anywhere online. I feel that my clothing I did not receive or that was sized incorrectly be replaced with the correct sizing as well as the boots I ordered be replaced with the correct size boots I need size 11 that fits a 5t toddler  and not sandals. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I apologize for this circumstance. One of the items within your order, the [redacted], is on backorder which per your receipt indicates that once all items are in stock, they will be shipped. That said, I have requested that your order be split shipped with the available merchandise and the...

backpack will ship separately. Again, I apologize for this circumstance. I hope you have a great day.

I am happy to help you. It should be known that despite being a big brand, we have a small number of employees working hard to get your merchandise out to you. That said, I have looked into your order a little more thoroughly and it appears that you have purchased backpacks, which were unfortunately...

delayed in arriving to our warehouse. That said, we are extremely hopeful to have all of the backpacks arrive, process and sent out by the end of next week. I apologize for the inconvenience this has caused and I certainly empathize in your frustrations. If you have any additional questions, please contact [redacted].  Thank you for choosing Joyfolie.

Complaint: [redacted]
I am rejecting this response because:I have never received the items so I...

don’t need a return address label. This is ridiculous. Please check your system your emails and then respond with an appropriate response. I have contacted my bank refusing payment to this company. They are unprofessional blocking me on their business page and clearly have no idea anything about my items and I will never give them business again.  I asked for a refund for items that I never received . $195.74 to be exact on December 7th, 2017.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your correspondence. It appears that your order is en route to you and scheduled for delivery this week (Thursday). The order number that is en route is: [redacted]. Your order: [redacted] has items that are currently on backorder which was stated at the bottom of your receipt. The items...

that are on backorder are the backpacks. I realize this is extremely frustrating and inconvenient given the timing of the new school year starting, but we feel we informed the customer of these delays. The items will be available to ship within the next 2-weeks as we are pending delivery from our manufacturer. I apologize and hope that your orders get to you soon!

I am happy to help you. As stated at check-out, your merchandise will not ship in entirety until all pieces are available. That said, I am happy to request split-shipment of your merchandise and have done so. Again, I apologize for the inconvenience and I hope you have a lovely evening.

After I alerted the business that I had contacted you, they resolve the situation promptly! I am satisfied with the result.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because Joyfolie charged my card for the full amount on October 29, 2017 and for them to reply they can't find my information is...

incredible and disheartening!  Please see attached to view my invoice.  I hope this helps to get this resolved.
Regards,
[redacted]

[redacted],Thank you for reaching out! It appears on order number [redacted] you purchased all items at an already discounted price of 40% off. I am attaching a screenshot for your records. As per our price adjustments policy posted online, requests for price adjustments will be honored if the...

merchandised was purchased at FULL PRICE. Holiday sale, final sale DO NOT qualify. Adjustments are only refunded in the form of STORE CREDIT and the purchase must be made with NO COUPON OR DISCOUNT, therefore, this purchase would not apply for any price adjustments. I apologize for any confusion you may be experiencing and hope this explains our policy. Please feel free to reach out again with further questions.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]Note!  That is only if they follow through with their refund.