Joyfolie

Your order has been cancelled and a refund in the amount of has been issuedPlease wait 3-business days for this to appear in your account

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,

I am rejecting this response because:Why would you have shipped my items when I have documentation days ago that I didn’t want them when Amanda contacted me ? This is ridiculousIt has now been month since I ordered boots for Christmas presentsI kindly said in an email dates December 27th not to ship when Amanda sent me an emailSo now you think it is appropriate for me to wait another weeks to get the items return them back and wait for a refund ? No way ! Something is way wrong with this situationI have attached emails documenting the contact I had date, time and customer service nameCheck with Amanda !
Regards,

***,Thank you so much for bringing this matter to our attentionI want to start by apologizing not only for the lack of response and attention you feel you receivedIt appears you have been in contact with our Customer Service Representative LizzyAs she advised you on 04/02/2018, she
has opened an investigation in regards to this orderIn the meantime, I have reached out to my warehouse and requested that they reship your missing itemsYou will be sent tracking via email within hoursPlease let us know if we may be of further assistance

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,

***, Thank you for shopping at Joyfolie! Please be assured that at Joyfolie we value our customers and are always striving to improve our designs and customer service. I apologize for any frustration you may be experiencing and would like to resolve this issue for youIt appears we
have reached out to you via email and provided you with instructions on how to return the items you are no longer interested in keepingI am attaching a screenshot of the email for your records, as well as our stated policies on returns and exchangesPlease keep in mind The Rebel Purse you spoke of is designed for a young girl and the measurements are enough to hold a large cell phone, in addition to some other small necessitiesIn regards to our shoe sizing, as stated on our website it is always best to measure your feet according to the instructions we have provided to ensure the best fitPlease let me know if you have any questions in regards to our sizing chart or if we may be of further assistance

We have responded to this customer She has received a refund for her back ordered item & she got expedited shipping

***,I apologize for any frustration you may be experiencing and assure you I would like to get this issue resolved for you. I would be happy to send out you a new pair of shoes, however, you may still see scuff marks on the bottom as this is scuffing that can occur during packing and shipping, as shown in the comparison picture I sent to youAs these do not meet our defective standards you would be responsible for the shipping of the product backPlease let me know if you have additional questions and I would be happy to assist you

Complaint: ***
I am rejecting this response because: You must be confused as to what my recipe stated Please see attached screen shot The type in BOLD RED totally contradicts what you statedNor does it state any thing about days...I attached another image to show what you may be referencing javascript:void(0)
Regards,
*** ***

***,I apologize if there was an oversight on our part and would love to issue you a refund, however, I am not able to issue a refund in my system until I enter return tracking information or until the return has been received at our warehouseAs soon as you ship the items back please reach out and I can track them and then issue a credit before they are received in the warehouse

Complaint: ***
I am rejecting this response because:Im not sure what you are showing me maybe its the lighting but the shoes I have are scuffedRegardless the customer service stinks and based on online reviews this is nothing newMy emails did not go into a different box, I was speaking to Jamie and she disappeared and never responded. And I will not pay shipping to return something you guys screwed up on
Regards,
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I have received all of my order and it is correct. Thanks for your help!!

***,I do apologize for any frustration you are experiencingI can assure you we are doing all we can, within our means, to resolve this issue for youI have personally confirmed that your package will be shipping todayAgain, as previously stated we are unable to expedite shipping on any orders during the holiday seasonI assure you this option will be available again in JanuaryIt appears we have compensated you with a free *** *** for the frustration this backorder issue has caused youPlease let me know if I may be of further assistance.Thank you

Complaint: ***
I am rejecting this response because:Thia situation will never make me happy at this pointI have been dealing with this situation now for over a monthAfter speaking with customer care and explaining to them I was not interested in the items anymore because they were Christmas gifts along with having to deal with a non-responsive company day in and out I filed a dispute with my credit card company and The kicker was being blocked from your business page because I told my story Now, a month and days later I have received two pair of boots and zero packing slips, zero return address labels, zero anything but boots in a boxHow do you explain I return them now ?
Regards,
*** ***

Hello ***,Thank you for contacting Joyfolie! I would like to start by apologizing for any frustration you may be experiencing. Please keep in mind, as stated on our website email correspondence can take up to 5-business days, which is why we offer online chat as an immediate form of
assistance It appears your items have shipped and have attached screenshots of your tracking information for your convenience As we advised you, the Ivy dresses were stuck in customs, which means there would have been no way to expedite them to youAs advised on our website we do not offer any sort of expedited shipping during the holidays or we would have been happy to assist you with thatIt appears we reached out to you in regards to your orders on multiple occasions, I am able to attach additional correspondence if neededPlease let me know if I may be further assistance

Complaint: ***
I am rejecting this response because:It is not a *** dispute, please check your records. I called *** *** and they reversed the charges. I'm not sure how that works...they eat it, or somehow charge you back? All of this I discussed with Melissa in our email exchanges. If they eat it, you might want to call and pay them back (as discussed with Melissa)!I have never called a credit card to reverse charges until this mess with JOYFOLIE. From the original email (November 21st), it took over weeks for a response. And then, you offer a 10% discount on one regular priced item. That's a joke! I get better discounts through your email blasts. Terrible customer service!I would expect you to contact *** *** and sort out if they charged you back or if you have to credit so they get their money back. That would be the right and ethical thing for you to do. I would appreciate a follow up
Regards,
*** ***

***,I want to start by apologizing, not only for the lack of response, but for the lack of attention and care you received in regards to the issues with your ordersPlease be assured that at Joyfolie we value our customers and are always striving to improve our designs and customer serviceI was
able to locate your pictures it appears it was sent on a seperate email instead of the chain you had been responding to and that is the reason it was missedI apologize and have reached out to our team to ensure they are looking in multiple areas when trying to locate customer responsesI was able to view your pictures and I am confused as to why you would think these shoes are wornI have locate another pair of the exact shoes and I am attaching a picture for your recordsThe shoes appear the same on the bottom and top as the ones you photographedIf you would like I would be happy to exchange these shoes for youI am attaching our return/exchange instructions and look forward to resolving this issue for you.Please place a note in the package with your name, order number, shipping address and details on the size you are exchanging forWe do ask that you return everything exactly as you received them, including the matching clips for shoe returns and tags for clothing. If the size you are exchanging for is out of stock, a store credit will be issued. Please note we have a $shipping charge for the new sizesInternational shipping charges to be determined based on locationWe will send you a *** invoice via email once we receive your item(s). If sending your return via FedEx, UPS, or USPS please use this address. *** ***
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Upon arrival, please allow 10 business days for processing.*Please note any worn shoes will be returned to the customer, at the customers expense. Customers are responsible for all shipping fees

We have already resolved this case with our customer She received a full refund

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
After persistent efforts on my part, I was able to have one order refunded by accepting and paying for the first orderJoyfolie and I were able to meet in the middle, which I greatly appreciateUnfortunately, it is still my belief that this company is very hard to work withWithout my persistent hounding, I believe that I would have been stuck with duplicate orders as it was like "pulling teeth" to get any type of response from customer serviceWhen I did get any response, I received generic statements as if my frantic e-mails had never been read at allThis is very concerning to me as a customer as I feel very taken advantage of, hopefully Joyfolie rectifies this issue for the sake of keeping its customers
Regards,
*** ***

On behalf of Joyfolie, we sincerely apologize to this customer as her overnight shipping payment and request was an oversight on our behalfI have offered to reimburse the customer for her shipping costs of in the form of a store creditI understand this is extremely frustrating to a
customer and we are working hard to rectify late delivery of orders due to our warehouse transitionWe are hopeful with a new warehouse we will be able to decrease shipment costs, expedite shipping times and provide better overall customer service