Joyfolie

Complaint: [redacted]
I am rejecting this response because:I understand that the backpacks are backordered-I would like the rest of my order shipped anyway. I was told the backpacks would ship August 4th and was not notified of a delay. The rest of the order contains shoes and clothing that are not backordered and were ordered so my daughter would be ready for school. I would like those items sent to me as soon as possible and the backpacks shipped when they arrive at your warehouse. Thank you.
Regards,
[redacted]

[redacted], It appears your order has been shipped so we are not able to give you a refund for the merchandise until you receive it and and return it to us. Your tracking numbers are [redacted] and [redacted]. You can track this package at [redacted]. I am attaching a screenshot of the tracking information for your convenience, in addition to the shipping confirmation that was sent to you in regards to this order. When you receive the packages it you do not want the products please feel free to utilize the return label that was sent to you so that you can send them back. Please us know if we can be of further assistance.

Complaint: [redacted]
I am rejecting this response because: it has nothing to do with shipping policies.   After I made the purchase I received an email saying my product was on backorder .. I never would have purchased if I was told prior to paying it was on backorder. I was then told that the product would ship on the 7th and I would receive an email with tracking info.  That never happened.  I placed the emails that were never answered. I than went onto their Instagram page to inquire bc joyfolie is very active on Instagram but somehow can’t respind to client emails.  Upon my inquiry many other customers began to comment that THEY TOO HAVE SENT MULTIPLE EMAILS about products they should have received weeks ago with NO RESPONSE!  When I went to check if they had responded to my Instagram inquiries they BLOCKED ME!  Talk about customer service!  I will not let this company get away with treating paying customers this way.   If they can’t handle lots of orders hire more people .. I just simply wanted the product for my daughters birthday.   Needless to say I will never purchase from this store again! 
Regards,
[redacted]

[redacted],In regards to [redacted] I am unable to find any affiliated order or complaint ever issued from this customer. Can I have an order...

number or the name the order was placed under? Please see screenshots.Warm regards,AmandaDirector of Customer CareJoyfoliewww.joyfolie.com

[redacted]
[redacted]
[redacted]
[redacted]
I am writing in hopes of closing this case. This customer was taken care of via phone. Her items have been delivered as well. Tracking:...

[redacted]Thank you!

After looking into this inquiry a bit further, it appears that this was taken care of. I only see a single transaction for 66.12. If this is not the case, then I would like to know and we certainly can help this customer out. Thank you. Kaylee S[redacted] (Customer Service Director)

[redacted],It appears we have sent you a return label and would be happy to issue your refund as soon as the products are received back at our warehouse. Please let us know if you require further assistance.

Complaint: [redacted]
I am rejecting this response because I have several items that were received over 3 weeks late due to a DELAY on your part.  I have requested a return shipping label for these items as well as an item from a November 22nd order that arrived damaged.  I have not yet heard back from the company in regards to this matter.  I FINALLY received my order that Joyfolie sent me an email and stated originally that it shipped on December 18.  It did not ACTUALLY ship from Joyfolie until December 27.  I am satisfied with those items.  Please send me a return address label to return the damaged item as well as the items that arrived TOO LATE for Christmas due to delays on your part.  The communication has been extremely poor-over 40 emails/messages and sometimes up to two weeks for a reply.  I appreciate your attention to this matter in a more timely fashion.  Thank you, [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Yes, to say I’m frustrated is an understatement. I am not sure how you are planning on staying in business but I will never ever buy another item from you and I will make sure all my friends know as well to stay away and from the looks of all your reviews You won’t have anyone buying anything soon enough. I have never in my life experienced such poor customer service and unprofessional behavior and I shop online daily and have experience with hundreds of companies. So after over a month of problems, now it is my responsibility to pay for return shipping because you made the mistake and shipped my items 9 days after we spoke through email saying to NOT ship which I have documentation to prove all of these being your errors. Not once has one person offered any type of I’m sorry we can do this for you because clearly this has been an issue on our end and now you are asking me to pay to ship them back ? You should be paying to return these boots. Thankfully, I have documented every last conversation, every social media post and now every Revdex.com response.  I’m done. I’m not going back and forth anymore with a company that is in no way, shape or form here to help their customers when they are at fault. I will do my best to tell everyone my experience with Joyfolie going forth. You should be ashamed.  I wouldn’t be able to sleep at night if this is how I treated anyone let alone my customers who keep YOU in the business. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Wow it just keeps getting worse.  I made this request one day after you posted the sale.  I'm asking for a 10 percent adjustment after hours of aggravation.  And you merely site your policy.  I've wasted tons of time contacting you with no response for 10 days.  Your customer service is reprehensible and I plan to spread the word.  You've done nothing to keep me as a customer.  Your response and your company's customer response is unfathomable.  I'm going to contact [redacted] as well.
Regards,
[redacted]

[redacted],I apologize for any frustration you may be experiencing. I have attached a return label for your convenience. Please let me know if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
This complaint against Joyfolie has been resolved.  Please close out.  Thank you!

[redacted]
Just wanted to follow up and see what needed to be done to get my order corrected. I haven’t heard back from anyone regarding this. Do I need to send the incorrect items back?

Thank you! I appreciate the response and screenshot. After investigating it appears you requested that your order be cancelled and refunded. You received a response on Dec.2nd in regards to this issue, from Melissa, letting you know the order was cancelled and that she had requested refund for this order. This order has been cancelled as requested and a refund in the amount of $260.95 was been requested, however , because you filed a [redacted] dispute we will answer your refund in that manner so that you are not double refunded. I apologize for any frustration you have experienced and hope that you will shop with Joyfolie in the future.

Complaint: [redacted]
I am rejecting this response because:
Regards,I would like to end this nightmare. Please just CANCEL this order. I would like to be fully reimbursed back to my credit card. As I will not accept store credit since I will not be buying from this store ever again. After a very sweet email from Kaylee apologizing for the confusion and the delay, I once again checked the tracking number provided and it had been voided. So there is no package in transit as they so much claimed. I appreciate the apology and all of the effort and attention that they have provided, once I filed the complaint. But my emails being ignored, my comments asking for help on their [redacted] page erased. I was given the run around and I think it's just fair if we just completely part ways. But please do not make this more hurtful by offering store credit. As you can now understand that I will not shopping at your store ever again! Please help! 
[redacted]

This is a duplicate complaint. We have already responded with customer shipping information.

[redacted], It appears you have been working with Ellie on this subject. I see we have sent you the clothing replacements as well as a return label. I am attaching a screenshot of the email for your records. Please let me know if I may be of further assistance.

Hello [redacted],Thank you for contacting Joyfolie. As stated at checkout, on your reciept as well as in our policies, we require 1-2 busines days processing for your order then 7-10 business days for shipment. According to our records your order was placed on 11/24/17. Today would be the 10th business...

day since you placed your order. Also as stated at checkout, on your receipt, as well as our policies, if there is a backordered item on your order, the ENTIRE order will be shipped once the backordered item is available in stock. If there are multiple backordered items on your order, the order will ship when the LAST BACKORDERED ITEM becomes available off backorder. You do have the option to split your order, however that will be at your cost.Please let me know if you have further questions. Have a wonderful day!

Complaint: [redacted]
I was advised AFTER...

purchase. The order went from being shipped on the 20th, to the 30th, to the 4th and now the 7th. I'd wager everything I own on it not being shipped on the 7th either. I was only updated about each delay, AFTER having to spend my time contacting this so-called business. Your customer service isn't even lacking, it's disgustingly non-existent. And my daughter is the one paying the price as we do not have the time now to hunt down another suitable dress. Furthermore, other items have already been purchased to go with the dress. A lady in North Carolina handmade a custom headpiece. I cannot return a custom made item. I want the dress I ordered via the shipping method I paid for. You can say expedite shipping is unavailable, but we both know how easy it would be to simply do so. How hard would it be to select the next button over and chose overnight instead of standard? As simple as a mouse click. This company just doesn't want to come up off the money to make an rightfully angry customer into a satisfied one. Buyer beware!!! I wish I had read the Revdex.com rating of this company, and the massive number of consumer complaints posted all over the internet from present all the way back to Joyfolie's infancy. Businesses thrive on happy, repeat customers and positive word of mouth. With clothes as beautiful as yours, it's a real shame you don't care to succeed. 
Regards,
[redacted]