JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We had a credit card through Chase which was used to buy materials for a home renovation including a significant amount of plumbing supplies from Harbor Plumbing in Mamaroneck, NY.  Due to failure to deliver on numerous items a number of credits were due from Harbor which were to be applied in three batches at three separate times.  The first two credits were applied correctly but for the third one was not.  The amount of the second credit was applied against the third credit due shorting us almost $1,000.  We had numerous calls with Chase on this matter and the last call (when I canceled my card) Chase acknowledged the mistake they made but said since the case was with their dispute resolution department there was nothing they could do until the dispute resolution group finished their investigation.  They refused to allow me to speak to a manger and said there was no way to contact the dispute resolution group that we needed to wait for them to contact us (this is what made me cancel the card) which they never did.  When the complaint was filed with the Revdex.com Chase's response was that it was to late to follow up on this issue.   They should have the notes in their system related to the day the account was cancelled showing we spent about an hour on the phone with them and that they acknowledged the mistake was on their side.    All we need to know if what needs to be done to have Chase return our money to us?  Should we also open a dispute through you to reclaim the money through Harbor Plumbing.  
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 while the business addressed my issue,  they are still not addressing the issue at hand. Unethical business practices that will impact consumer protection. Not allowing a consumer to get a payoff amount only allows them to continue to pay unnecessary interest fees. I fully intend on utilizing every platform possible to educate other consumers. Once again, this is unjust and unethical. I believe the Revdex.com should look further into their practices. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 09, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you. Tell us why here...

We responded to our customer’s concerns during our conversation on August 9, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 15, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, despite my phone conversation with Chase, the resolution that was presented to me is still vague and a fair
resolution process did not take even take place for that matter.  Chase Disputes asked me to provide a second opinion letter ­­­ I sent an officially signed letter by another
Orthodontist, multiple times on my first attempt to resolve this and in my multiple appeals, but it was not taken
into consideration, why ask for a 2nd opinion letter in the first place, I just wasted my time acquiring it thinking that
Chase Disputes requires it for the dispute? Chase, or any major credit cards for that matter,  nowadays offer dispute resolution and "Service was Unsatisfactory" is one of the acceptable disputes reasons.  I availed of that,  I complained that Service was Unsatisfactory, and yet they resolved the dispute with "The charge is valid".   This exact response after the phone conversation with Chase was relayed to Chase Executive Office as well, but I did not get a reply.  Regards,

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 1, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer privacy,...

they have been advised they may share the responsedirectly with you.

We responded to our customer’s concerns in our letter dated September 14, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our letter dated August 22, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to the customer’s concerns in our letter dated November 14, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 19, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated March 9, 2018. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 24, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated September 25, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 15, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy,...

they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase claimed that on December 10th, 2015, they blocked a suspicious transaction and needed to speak with me to verify the transaction, and that was the reason I couldn't use the card. In reality, I called immediately and spent an hour on the phone with a customer representative and her manager. They did the best they could and I tried four times at cashier under their instruction and could not make it work. I did the best a customer could and I don't think the reason Chase provided is reasonable. Second, another major complaint with the experience with Chase was the customer service. [redacted] was defensive and showed no sympathy with my troubles. This experience was very unpleasant and was rather offensive. The response from Chase did not address this at all.
Regards,

We responded to our customer’s concerns during our conversation on October 4, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you