JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Oct 28, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated April 18, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. Thank you.

We responded to our customer’s concerns in our letter dated August 24, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 11, 2017. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not sign up for offer Chase states, they are bait and switching me to a lower promotion. They still to this day send me offers of the 50,000 promotion and refuse to honor. I will cancel this card and never use Chase again.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26 2017. They should receive our correspondence within 5 to 7 business days. In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2016. They should receive our correspondence within 5 to 7 business days. In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated February 2, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We acknowledge the response sent by Chase; however, this response is totally unacceptable and this billing item for $2,500 is invalid and remains unlawful on the part of Chase. Chase merely says that (1) that Chase contacted the merchant (2) Chase received documentation from the merchant (3) and based on the merchant’s cancelation policy, Chase takes the position they cannot overwrite the merchants policy. The issue in dispute is that the service weren’t rendered by the merchant as described and agreed. Accordingly, merchant’s policy has no bearing, REGARDLESS whether Chase can or cannot dictate such merchant policies. Chase did not address the dispute, Chase neglected to properly investigate the situation, and Chase has no business nor right to have billed us for this transaction. Chase also has no basis to pay this merchant, and instead they should have told the merchant that Chase is in no position to dictate to the cardholder to accept apartment when it was not delivered as represented and as agreed. Here is the situation, the merchant presented to me a luxury vacation apartment rental which was described to be a 6 bedroom apt with 20 beds. The apartment was to be a luxury apartment, clean bedding for 20, a cleaned apartment such as expected for a vacation rental and clean toilets. When we arrived at the apartment, the overall apartment was very dirty, 3 of the 4 bathrooms were in a condition as just used with the bath even full of used water, and used bedding. Instead of 6 bedrooms, there were only 3, and instead of 20 beds there was only 4 beds in total. When called the hotel receptionist, they offered that we can use the couches, and that they can send over someone to clean the following day. Obviously, that was unacceptable and we demanded alternative accommodations, which they refused. Without any option available to settle with them, we had to leave the property and go search with alternative accommodations which took hours and was a great nightmare. Now, we understand the merchant provided Chase a copy of their alleged terms being all sales final. However, this is the first time I see this, this was not properly disclosed to me at the time of the transaction and they must have signed this on their own. Moreover, in addition to have never disclosed the policy, we find that no merchant policy has any bearing on this situation since the merchant failed to deliver what they promised. The merchant improperly described the property, and they cannot expect that we shall be stuck to accept something we never agreed to accept. We made reservations for a clean luxury villa with 20 beds and 6 bedrooms. We cannot be forced to have accepted a 3 bedroom in place of a 6, and a dirty one in place of clean, and 6 beds instead of 20. They can also not expect that accept couches to accommodate the missing beds. No policy of the merchant has any legal bearing on this situation, and pursuant to the bankcard rules, such policy would be void and null when mis-described in such a magnitude. Regardless, as stated above, such final sale policy was never properly disclosed to us. It is my position that per Reg Z and per my Card-Member-Agreement with Chase, you had no right to re-bill me for this disputed charge. Please reasonably consider the situation and refund this transaction without any further delay.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed responses were provided in writing to the customer on April 26, 2016 and December 23, 2016. We will no longer be responding about this matter.   In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] I’m here Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 12, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
We received a call from thebank and what she did was to take an aggressive tone to make me feel bad about the situation and offered to eliminate one late payment so I would be satisfied but all she did was to get me mad the only way to resolve this matter is to close the account and send me a final bill Regards,

We responded to our customer’s concerns during our conversation on January 16, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our letter dated November 14, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 21, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 26, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 10, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards, [redacted]