JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
 
 
 
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Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on Oct 30, 2015. They
should receive our correspondence within 5 to 7 business days....

 In order
to protect consumer privacy, they have been advised they may share the response
directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Dear [redacted],
I still don't have any correspondents from Chase Business.
I will let you know if I will have some reply.
Thank you for your help.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 18, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I am giving permission to share all the correspondence with Revdex.com.
I received a call from a chase  rep called [redacted] at executive customer care and the care I received from her is not even regular customer care and extremely poor. Not sure why they called it executive customer care and my issues is not resolved at all. I have a every right to talk to a manager and she refused to let me talk to a manager either.  She hasn’t done her home work and she even didn’t have the data I sent to Chase customer care and I had to email the data from scratch. The main reason I disputed this charge was that the product I bought doesn’t work and I was asked to use at least 2 months to see the results  and the return period is exactly one month from this vendor. Here is the trick. After using the product for 2 months if it doesn’t work you can’t return the product. Chase has a dispute period of 2 months. But when you make a dispute their so called executive customer care doesn’t do much and told me they are the middle man and we can’t do much. I demand that this case is handled by someone other than [redacted] and request a call back from manger from executive customer care division since the care I received was poor.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On June 30, 2016, I submitted a written response. It appears in its entirety below:
 
Thank you for your letter dated June 24, 2016. Unfortunately, I disagree with your assessment and this did not resolve my complaint. You cited the provision: "Before we approve you for a credit card, we will review your credit report and the information you provide with your response to confirm that you meet the criteria for this offer. Based on this review, you may receive a card with different costs or you may not receive a card."
This transaction occurred in Illinois, and according to Illinois law, specifically 815 ILCS 140/6 (a), "a credit card issuer shall disclose, either on an application for a credit card ... the following: 
        (1) the annual percentage rate or rates of interest applicable to the account, or if the rate is variable, that fact, and the rate as of a specified date or the index from which the rate is determined;In my application you did not specify that the rate range was a variable rate. In fact, very clearly at the top of the Pricing & Terms sheet you sent me, it is listed as a APR based upon my creditworthiness, not a Variable APR. Since you specifically use the Term "Variable APR" at different points throughout the terms, it is clear you meant to differentiate a variable APR and a non variable APR.Additionally, even if this is to be deemed a variable rate improperly labeled as just a regular fixed APR, you did not specify the "rate as of a specified date", specifically, the date my account would become active, or the closest date thereto. Rather, you only included that the "Variable APRs are based on the 3.50% Prime Rate as of 5/2/2016." However, this does not meet the requirements of the statute that you include the rate I would be agreeing to as of a specified date or what my rate would be after applying the appropriate index.  Instead, you only included an illusory and arbitrary range that provided no real information on the terms of the credit card you were assigning me without my permission. Therefore, I believe you have run afoul of Illinois law, and, in my opinion, are also potentially engaging in predatory practices. I have since reviewed the online process for other major credit cards and none of them automatically give you a card without first telling you what rate your card will be issued at, which is true for both fixed and variable APRs. This is not only what I believe to be legally required, but is also just common sense. Otherwise, you can arbitrarily assign higher rates than a credit check would substantiate and customers would essentially be beholden to that higher rate as they have already been assigned a card.You have stated that this will not be reported to the credit bureaus until July 12, 2016. I therefore urge you to reconsider your position that this remain on my credit history even though the card was open for less than 10 minutes. Otherwise, I will have no choice but to continue my complaint with the Revdex.com, an seek additional counsel on filing a complaint with the Illinois Attorney General for what I believe to be a clear violation of 815 ILCS 140/6(a). 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
 
Problem:
Charging me interest and still taking money from my account even though they told me they'll waive most of it. I have filed a complaint previously and was contacted by someone regarding my issue and the person who handled it said they would waive some of the charges or all of it if I paid half of my bill. I paid half and am still getting charges interest and getting money withdrawn from my bank account. I think that is completely unfair and unjust for them to do especially because the charges weren't authorised by me but they wouldn't help me with my problem instead charged me more and more. I'm at the point where I'm just going to cancel my account with chase and switch to another bank.
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Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
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Desired Outcome:
I just want the rest of my bill waived and the last two interest charges to be refunded and my last two payments to be refunded.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I reject this response from CHASE as once again, it avoids any reference, certainly an explanation, of the nature of my complaint; FORM CTEOO1.
 
CHASE acknowledged in written correspondence dated July 27th  a previous communication via phone on June 13th, whereby we were advised waiving the membership fee was not an available option, but we would continue to enjoy card services until renewal/expiration date, Oct 1st.  If CHASE can put forward a logical explanation of why, after this communication, we were advised in writing (FORM CTE001) we are required to agree to a fee increase 90 days in advance of renewal/expiration date, otherwise the account is immediately closed, then I will agree to close this complaint.
 
I have enclosed a copy of FORM CTE001 for you to read the verbiage I am referring to.  I doubt CHASE has any intention of addressing this matter as twice they have mailed written correspondence without mention of such form.
 
Please advise what government agency oversees credit card transactions and the BB bureau that covers SouthWest Airlines corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from the executive office ([redacted]) was that "my security info was not properly placed " and that they apologize for the agent "misinforming me that she could not take a payment over the phone" Despite acknowledging that these were the 2 factors which prevented me from putting my account right (and also the agent misinformed me that she couldn't even tell me the amount I owed.) They are not willing to refund the late fees in total. They gave me an extra 15.80 (a late fee plus .80 interest). This is in addition to the 30.00 amount the customer service agent was able to refund me when she fixed the security info. However, I was charged a total of 105.00 in late fees. I have not cashed any checks since I am disputing the amount. They still are refusing to refund the additional 60.00 in late fees.
Basically, I had a charge of 20.97 for the BP auto club from January. I am billed quarterly, and also my statements were going to the house I lived in while married. I could not change the address, I could not access my info online (same security issue), and I could not get info from an agent. So I sent 40.00 in April after many failed attempts to get a sure balance. So the late fees billed most months were for not paying previous late fees. I had to pay 93.20 in July to get the account squared away, and my credit report addressed.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase is not giving the promised reward statement credit even I showed them the screenshot for the application page when I applied the IHG credit card. Chase representative has really bad attitude and not willing to solve the complaints. I am really dissatisfied with Chase and regret to be a loyalty chase customer. I have more than 40K saving and checking in Chase and thinking moving all the money out to other bank, as it seems that Chase is not value his customer and keep their promise. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 29, 2015. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on Oct 23, 2015. They
should receive our correspondence within 5 to 7 business days.  In...

order
to protect consumer privacy, they have been advised they may share the response
directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
 
 
Problem:
I had a $10,000 credit limit and I was paying my card off in full every month all of a sudden Chase drops me from there credit card it does not make sense. I tried to contact customer service for the Amazon rewards Visa card and I was on the phone for more than half an hour and they kept on sending me to different departments.The customer agent were rude and they swore at me and would not help me.
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Desired Outcome:
I want JPMorgan to reinstate my credit card for $10,000 since I pay off my credit card every month.

Tell us why here...This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on Nov 5, 2015. They
should receive our correspondence within 5 to 7 business days.  In...

order
to protect consumer privacy, they have been advised they may share the response
directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.