JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 20, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I cannot close this matter, as I have not received any correspondence from Chase as they indicated in the response provided.  This matter will not be satisfied until they remove my information from being reported on a non-authorized persons credit report. It is unacceptable to allow my personal account information (current account balance and credit standing) to be reported to and viewed by unauthorized individuals. To add insult to this matter, the unauthorized person is likely of a hostile nature and could be malicious with such information. Please correct this immediately!
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response we received from Chase is unacceptable to us.  We were told by the company that they are not wrong about anything, and that in fact all of their advertising is accurate.  [redacted], told me that after "talking to his marketing team" that they feel their add does not mislead a customer into believing that it will take 6-8 weeks to receive the promotional award.  The ad STILL CLEARLY states that we are to allow 6-8 weeks for the points to be awarded.  [redacted] said that the statement is not anywhere on their advertisements.  I told him that he was lying to me as I was able to pull up the same ad that we responded to in November which clearly states that we are to wait 6-8 weeks to receive the awarded points.  He countered by saying that points are applied to the calendar year in which they are earned.  Based on that statement, any NORMAL consumer is lead to believe that the time frame for the points to be applied/awarded to the Rapid Rewards account would be the 6-8 week time frame given in the Ad.  NO WHERE in the advertisement does it state that points are awarded based on the statement ending date in which the spending requirement is met. 
I now understand that this may be how it works, but I counter with 2 points.  1) When you receive your card, you are not told what your statement closing date is.  Therefore you are NOT able to pace your spending so that it is awarded in the calendar year you want it to be awarded in.  While this may not be a big deal to some people, to those of us using the cards for the promotion, it ABSOLUTELY matters. In my case, I would not have applied for the credit card when I did.  2) Had I been told that the points are awarded on the statement end date of which you meet the requirements to earn promotional points, and not to expect 6-8 weeks, I would have done my spending during the second billing statement so as to be awarded the points during the 2016 calendar year. Because of this misinformation and the lack of details given to us at the time of application, we were denied our Companion status with SouthWest Airlines.  
 
Clearly these ads misstate and misleads customers through overly vague language describing when you should expect to receive your awards and counts on customers knowing something (actual timeline for when points are posted) that we are not told in ads, not terms and conditions that accompany the advertisement.
 
I will be satisfied with no less than either being awarded enough QUALIFYING points (of which we need 43,000) to earn companion status for my Rapid Rewards account or Chase working out something with SouthWest Airlines where they grant me companion status due to the fact that we were mislead by false advertisements from BOTH companies.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While Chase acknowledged the incorrect listing and information for one account, the second account information is still completely wrong and awaiting a correction from their side.
They should work with the collection agency that they employed to get up to date collection activity updates instead of relying on me to provide that information, since I never acknowledged or confirmed the debt in the first place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
- The rep blamed United even though United insisted it was Chase that was holding up the process. When I contacted United they were able to link my appropriate replacement mileage number to my Chase account, and I got the new card showing my new mileage number on my chase card.
- The rep has offered some miles as an apology for the confusion regarding having been told conflicting information by various reps in regards to applying for a new account vs converting another account. To date, I have received no compensation miles as promised.
- The miles from the last 3 months (ovet 8k miles) have seemed to disappeared as Chase credited a non-existent account, so I have lost 1/4th of the value of my annual fee.- Apparently my club card member number is under my old closed mileage number, Chase didn't issue a new card under my new number.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 12, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 17, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 11, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 17, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 7, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business...

days.  In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.?

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not really receive an adequate response from the business. I was contacted immediately by the business one day after I filed my initial complaint. However, the account representative I spoke to, [redacted], did not read a letter of my complaint and was not familiar with the reason why I filed the complaint despite my complaint being extremely thorough. The questions that I posed at the end of my complaint were still not answered by the business and once again, I was accused by the Company of being in the wrong. Not exactly my definition of great customer service.... 
Regards,
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 24, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 20, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.