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JPMorgan Chase & Reviews (384)

I called their 1-800 number to get information about refinancing my home. I got a high pressure salesman who talked me in to giving him my credit card number to make sure the interest rate would be locked. He told me that the $505 would not be taken out of my account until after the appraisal was done. I faxed most of the application documents, however one he did not receive. I called and left messages for me to hurry and get that to him. He even threatened that my loan would be cancelled if I did not hurry. I went a second time to a chase branch to fax it too him. I received another phone message that was high pressure. I called and cancelled everything because I just could handle the disrespect anymore. Without my knowledge the money was taken out of my credit card account. I did not find out until I got my bill. Now Chase refuses to give me my money back because they say that was the APPLICATION FEE. The application was never completed, it never went to underwriting, and the total time over the holidays before I cancelled was ten days! They stole my money and this is fraud!!!

Review: I couldn't get this resolved in person at a local Chase bank branch. On 9/*/2015 I deposited a check from my renter for $2400.00. They put on hold $2200.00 until 9/**/2015. My renter texted me a photo of his Citi Bank account showing that the check cleared his account on 9/*/2015 six days ago. I want to know why Chase still has my money on hold. Chase put the renters check on hold last month, but the hold was taken off after only 4 days after I deposited it. I have had this account in very good standing at Chase Bank since they took over [redacted] seven years ago. I would like this problem resolved immediately.Desired Settlement: Chase Bank should treat their long term customers with respect and trust. I have had 2 Chase credit cards and a home equity line loan for many years. Even if the renters check was not honored at [redacted] does Chase Bank think that I would not cover the funds? And where has that money been for the last six days? I do not want to wait for my rent money next month. I would like some answers and I want the hold released immediately!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Mr. A[redacted] could not tell me where my money was for all those days they say they didn'thhave acknowledgement that they had it.He said it could happen again! Even though the check was good! Time to look for another bank.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office

Review: Customer Service failed to stop a ACH payment, multiple attempts to resolve. Chase refuses to resolve this issue in full and refund money due.

spoke with a customer service rep on 06/**/2015 in regards to stopping ach payment to a rental company. payment made online to the company. explained to rep that I needed to stop the payment of $890.00 and there was a service fee as well I would like stopped, alternate payment was arranged. He placed the stop and stated that this would be completed on the next business day and I would possibly see my account to go negative however, it would be corrected the following day. on 06/**/2015 my account did appear in the negative as the representative advised, I did not contact Chase on that day at the advise of the service representative. On 06/**/2015, I seen that there was a $34.00 fee for insufficent funds and a payment of $12.15 to [redacted]. I contacted Chase and was told that I didnt advise them it would be 2 transactions and they did nothing wrong. They would extend me a courtesy adjustment for the $34.00 and place corrected stop payments so the rental company nor the [redacted] online company would be able to deduct anything from my account again. On 06/**/2015, there was a deduction for $25.00 from [redacted] on my account. I called again and they stated that the previous call made only stopped the exact amounts and not the companies themselves from accessing my account and deducting money. I asked for this to be corrected and was told the tape has to be listened to for that call and I would need to wait 2 business days. I did not have any contact therefore I sent an email to the company to advise I now had another $34.00 insufficient funds charge due to the company not following through with what I had asked to be completed. I was told at that time they could do nothing but request the tape be listened to and they would get back with me.Stop payments for 0-$999.99 were placed for both companies. I was responded to and given a $34.00 credit for insufficient funding due to the error however, no one would correct the error of being billed $12.15 nor the additional $25.00 from [redacted] stating I was the one responsible for the error not the bank and that that they listened to these calls and there would be no changes. I do not believe that anyone listened to these calls nor did they listen to anything I said. This is a small amount to the bank and their error. I am not a large customer with Chase however, I am consistent with them in what I banking I do have.Desired Settlement: I would like the $12.15 refunded from 06/**/2015 and $25.00 from 06/**/2015. I also want my account noted that I was not in error, this was not a "1-time courtesy adjustment" that will prohibit me from any adjustments on my account in the future if there is an error. I have also spent over 2 weeks of frustrating time with this company over $71.15 and Chase is fighting making this correction in full. I have not been refunded the $37.15 that was charged after paying $30.00 for a stop payment.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office

Review: I have been using JPMorgan Chase's Bill pay for years to make my rent payment to my landlord. I got a message stating that they needed more information about my payee (my landlord) and they would not process the payment until I gave them his full name and address. I called them up and gave that information to them. They told me to wait 24 hours and my payment would go through. I waited 24 hours and it was not processed. I got a message from Chase on the third day saying that they now needed my landlord's date of birth. Not only was this kind of pushing it for privacy purposes, but my rent was 5 days late at this point because they chose to investigate the payee when my payment was due! I am now at risk for paying a late fee and having my credit score lowered! I spent over 2 hours on the phone today trying to resolve this issue by canceling the bill payment to my landlord (I had to pay him in person because it was so late) so that the funds would be back into my bank account and problem is still not resolved. I am highly upset because Chase waited till the last minute to investigate my payee, if they really had to do that, which made my bill payment late. They also lead me on repeatedly when I called for their assistance by transferring me to several departments all saying that they could not help me but leaving me with the hope that the investigation would be resolved in "x"amount of time. Those times keep passing and in the mean Chase still has my $1350 dollars. I am in a holding pattern and feel as those Chase has stolen money from my account.Desired Settlement: I want Chase to cancel my bill payment immediately and restore the funds to my account. They chose to investigate the payee right before my bill was due and caused my payment to be late resulting in my having to pay my landlord in person. I have not had to pay a late fee yet, and I really hope my credit score is not affected by this late payment.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

Sincerely,

Review: My issue is that my debit card was stolen and fraudulent checks were deposited into my account. I informed Chase about the issue on 6/**/2014 and I filed a dispute against those fraudulent charges. They suspended all my accounts and they withheld all my funds preventing me from paying bills which will be in default and no one showed any care regarding my situation. They only released eighty dollars to me so that I could get gas for my vehicle because I needed to get to work. I was informed that I would be contacted within 24 hours regarding the status of the claim and no one contacted me. I called back on 6/**/2014 to inquire about the status of the claim in which I was told that it was denied and that they will retain my other funds from my other accounts. I informed the lady that I received a copy of the checks from Chase in the mail on 6/**/2014 and that the signature on the back of the checks does not match my signature and why don't they have my signature on file or even request a copy of my state ID to compare signatures. I asked if my funds could be unrestricted and I was told that the funds will be unrestricted once my other account was no longer in the negative balance. I do not understand why Chase is supporting the criminals and their illegal activities and not support their customers such as myself. I do not understand why I have to pay over $3,000 to Chase for something I did not do and why they are forcing me to give these criminals my money. I have been with this bank for over ten years and I never had a problem with them or any of my accounts.Desired Settlement: I want Chase to release my funds from my other account in cash and to clear that negative balance in my other account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has not been resolved because they did not perform a thorough investigation of my complaint. In addition, they did not provide me with any options or a reasonable agreement for the amount that they claim I owe. This complaint was not taken seriously by Chase.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was provided to the customer on July **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: My complaint has not been resolved because Chase continues to stand by their decision. The only thing they are willing to do is waive their bank fees and that is not sufficient. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Chase has wrongfully taken me to a collection agency (Firstsource Advantage, LLC) and they are claiming I owe them $486.58. They have not presented me with any specific forms that would agree with their claim. I had been a Chase account holder in 2011 and the years before. I am currently not a Chase bank customer but Chase has wrongfully taken me to collections. From what I can remember, Chase charged me with multiple $34.00 fees, which become an absurd amount to pay. As a great customer of theirs in the past, they never wanted to resolve anything with my bank account. As a well-known bank such as Chase, they need to help its customers with the right products and services. They have failed me as a banking customer by wrongfully offering me the wrong products and services.Desired Settlement: I would like their collection agency Firstsource Advantage to withdraw from collecting the debt of $486.58. I would like Chase to stop its collection process and give me back my good name. Since Chase has wrongfully given me wrongful products and services in the past and never wanted to find a solution, I would appreciate them to drop this charge off and give me back my good name.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on June **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ending checking # [redacted] online purchase company goldmart total of $418.65

Paid. Company sent us fake item coin and on their Revdex.com costemer review they over 1000 s of complaint

Chase bank they issued a credit on 03/**/12 for $418.65 later take the credit on

03/**/12Desired Settlement: I am long time costemer like to get refund

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] --Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 06/**/2014.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: To Whom it may concern; please send a copy of this to JPMORGAN CEO [redacted].We have a complaint against the JPMorgan Chase Bank; we open an account with them since 1999; and another account with Washington Mutual (this bank went to bankruptcy and the accounts were transferred to JPMorgan Chase bank; We never had a problem with Washington Mutual Bank they demonstrated integrity and professionalism; and good stewards of our Money;We are asking Revdex.com to intercede and advocate in our behalf to compel JPMorgan Chase Bank to pay [redacted] the money (in cash or certified cashier check) from her account according the account balance. On 12/**/2013,The account was closed by the clerk [redacted] (San Antonio, TX)- (legal delpt). And the bank clerk [redacted]). Two months has passed and [redacted] has not received the money, nor did she receive a resolution. She only has received grief and unacceptable treatment by every clerk at the Chase Bank. JPMorgan Chase Bank clerk [redacted] only sent a check for the amount of $o.01 cent; this is an insult and demonstrate poor respect and awful customer service traits.On Dec **, 2013; [redacted] d (M) went to a chase bank branch located on [redacted] across the street of Edison College; [redacted] has a power of attorney for the chase bank and she went to make a withdraw from the bank account and the clerk "[redacted] did not find the power of attorney in the chase bank computer from the records of [redacted]s bank account; [redacted] told [redacted] she was the branch manager. Later [redacted] found out it was a lie. [redacted] is a big set white woman with tattoos and rude; moreover,. [redacted] dealt with contempt and treacherously and was [redacted] against [redacted], and besides [redacted] gave a false statement (for [redacted]) to the legal department. On 12/**/2014, [redacted]-clerk called the legal department to ask fo

Product_Or_Service: bank account chase bank

Account_Number: xxxxxDesired Settlement: DesiredSettlementID: Refund

Dear Sirs, please help us; two months has passed and Chase has neglected to mail the check. Now we are demanding that chase bank would have the money ready and [redacted] would go to the branch of her choosing to collect the money of her account. Please compel Chase Bank to stop playing games and delaying and withhold [redacted] funds. What Chaser Bankers had done is a terrible injustice and unconstitutional. Chase Bank has violated the human rights of [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]—Case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 05/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Review: First let me start off by saying that to some extent I am at fault, however I believe in chances. Chase has some of the rudest customer services knows to man. Not to mention they are unfair. First they closed my accounts because I deposited a check and it got returned. Now the check that I deposited was from a joint account. If I ask and the person said the funds are there which I always do, if I deposit the check and it gets returned, that is not my fault in the sense that I asked. The second time it happened on a different account, the same thing happened. My mom needed to pay a few thousand dollars in car repairs. That was an emergency and she told me this after I deposited the check. It was then too late. I found out that my accounts were restricted when I called them. They told what happened and I was like ok. Then they transferred me to an [redacted] who told me that they used a program with an algorithm and it said that I was a risk or something. I fail to understand when I had the cash to deposit into the accounts. Not to mention, I had a couple accounts negative because they messed up with my check card linkage and I was penalized with fees. What I noticed and a lot of people told me this. When my accounts were with washington mutual, I had no issues. The minute chase took over I ran into all these issues. Chase caters to large corporations and people with more than 100000 in their accounts. anyone with less money, they can care less about. No matter how they play it off, that is what the company does and I know because I worked for multiple financial institutions before and they treat high net worth clients better.. Nevertheless, I feel that they did me dirty. Next thing, they closed the accounts, kept my direct deposit (to satisfy the negative balance so that was ok) and now are harassing me for a balance owed.

I wish they had not jumped to conclusions. I never intended to owe the bank money and I am not understanding how they did what they did

they are very very unfair..

I am happy that I have another financial institution who actually treats customers the way they should be treated and who actually works with you.

Chase in my opinion is one of the worst.

It is funny because I complained to my aunt about what they did and she withdrew all her money and closed all her accounts which was kind of funny

I cannot ever recommend chase to anyone.

Chase itself is a nice brand but the people that work for them are unfriendly and unprofessional and unfair.

Not to mention, worst is that one rep used profane language at me because I refused to give the account number when I wanted to ask a general questionDesired Settlement: At this point I do not know what possible outcome they can provide to me to make me change my mind. I just with they had worked with me instead of jumping to conclusions. Granted that I had a few accounts which all came over from wamu except the couple I opened. I would have loved for them to give me a chance to pay off the negative balance and still do my banking which would have been fine with me. The account fees were not even an issue just the over all level of service and the jumping to conclusions was horrible.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] (Complaint No [redacted].). Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response has been provided to [redacted] directly on March [redacted] 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Review: I would like additional compensation from CHASE for emotional and financial stress by them stealing my money.Desired Settlement: I had a prepaid Chase Liquid Account. I unfortunately went through a nasty divorce and tried to rebuild my credit. I walked into the Chase branch and was off offered a prepaid liquid card in which I placed money (cash) on to the account. I received a permanent card in the mail around 10 days later. I used this account for almost 2 months and went to make a payment on my vehicle and was denied. When I called Chase about my PREPAID card they stated they closed my account and could not tell me why. I NEVER miss-used this account, I only made common every day purchases and made deposits. I was never over drawn and was very diligent with this account. The Customer Service Could not tell me anything other than I need to contact Chex systems, which I did and have not received anything yet. I was told this was a prepaid account which is why I loaded money, my own hard working money onto the card. I even had my direct deposit from work loaded onto the card a couple of times. The story gets worse. They closed the account on the [redacted] of December. I called to find out why, no explanation, then asked directly if I could walk into a branch and get my money since it was a PREPAID account, they stated no since it is their policy they could not allow me access to my own money. This has caused undue hardship to my family and stress level. My child support was deposited on to the account as well and CHASE took that money too! I called again and they told me that the cashier's check was sent on the [redacted] of December.... Still have not received my money, it's the [redacted] of December! This is absolutely the worst banking experience I have ever had in my life. Not only was I embarrassed they closed with no explanation, I still have not received my funds. Right before the holidays CHASE got their money and their interest. I also found out that I need to have surgery which I could afford if CHASE did not steal my money. For someone trying to make things right in the world, I pay my taxes, have been at my job for 8 years solid and am not a criminal I have been treated like one and I have suffered financially not just me but my entire family due to CHASE false advertisement that you can have a Prepaid Account not telling you they are going to steal your money right before the holidays and not tell you...I have notified all of my family, friends and co-workers not to bank with a fraudulent Company CHASE.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the customer in writing on December **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I am registering formal complaint of phishing by chase bank at a new york state facility.On September ** chase rep, [redacted], received applications on site for chase program, "chase at work", program enlisting employees to enroll in payroll direct deposit program.Rep [redacted] directed me to contact Personnel Office to begin arrangement of direct deposit account but failed to give me copy of my application which I signed on september ** and he assured me that would be opened.Upon my contact with Personnel Office by direction of [redacted], I was told that I could not set up process without account information.I contacted [redacted]'s office and through a series of transactions learned from [redacted] that because of a write off on previous account I would not qualify for account.In the past, my experience with chase bank is that they bring their equipment even to the sidewalk in front of the store and establish qualification on accounts even before proceeding to the application process.I believe that this way of taking information and have contracts signed is phishing on chase bank's part.Desired Settlement: 1. I want return of my signed application. 2. recognition of this type of activity by a private business at a new york state facioity.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] (Complaint No. [redacted] ). Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been communicated directly to the consumer on October *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Summary of statement by [redacted], Case Executive Office *Receipt of Deposit Account Application

Investigation determined that bank rep [redacted] was not in the wrong and that I did not qualify to receive $50.00 reward to open Chase At Work account because of write off condition on previously active account. Also I was told by [redacted] that my application was shredded.

Appeal to case [redacted]

I respectfully submit that the gathering and disbursement of information pertaining to Chase At Work account was handled in an incorrect manner in the following areas

- I was asked to pick up my application in Long Island when I learned from [redacted] that the application was already shredded

- [redacted] told me that I could open the account but would not qualify for $50.00 gift ( the offer was actually for $250.00)

- [redacted] failed to give me receipt from my original application which sent up a red flag and inaddition directed me to go to my Personnel officer responsible for the handling of direct deposit actions and alert her to my activity

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was mailed directly to the consumer on October [redacted]. We now consider this matter closed and will no longer be responding to the customer.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I have been a chase customer for over a year. My husband and I chose them to create a joint account after our wedding while living in Houston Texas. We recently got relocated to St. Louis Mo. There are not chase locations here. We were hopeful to continue to bank with chase as our experience was so good. We are also in the process of buying a new home and therefore need past statements and were advised to not move money around to secure our loan. We are set to have our final loan request sent to underwriting to close in the next 2 weeks. The underwriter requested an updated bank statement with my name on it. When we looked at our April statement, my name was removed and only showed my husband's. We immediately called customer service. It was 5:00 PM CST Local time and I was connected an office on the west coast. I explained the situation. At first, customer service showed no reason why my name would not be on the account. They suggested I speak with my husband about the fact that he would have had to removed me. When I stated that did not happen they came back and said deep in the account they found the issue. Chase had en error where statements were released with incorrect and incomplete names. We were not notified of this at all. I asked if they could generate a new statement and their only response was to print it out and see if it changed, Of course it did not. They said they are working to fix the issue by the end of the month. However we cannot wait until the end of the month. They were unable to offer anything that had proof I shared the account with my husband. They suggested I drive to my local branch. The closest bank is 100 miles away.They said a manager would dial me back last night as every single manager working was in a meeting. They did not. We were essentially told they could not do anything for us. The following day our loan processor stated they were going to have to push out our close date if we do not provide the materials they need. I called Chase back as they had yet to call me. This time they suggested sending a secured message to their system and we would get a reply in the next 24 hours. When I asked to be directed to their team that specializes in online messages and issues, they stated this was impossible because you could only reach them by email. There was nothing they could do. I sent the message in to the secure line and was promptly provided a number I could dial. I called and they were able to give me at least something with my account number and name on it. They are still unable to provide a statement or cause for why this was happening. There has been no resolution and underwriting may still decline this and cancel my loan.Desired Settlement: Contacted with explanation from the business and documentation.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] // [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office

Review: I spoke with Mr. Jorgie P[redacted] Executive Office Representative and he hung up in my face. This is a direct reflection of Jamie D[redacted] customer service acumen and directives to the staff in his office on how to respond to customers. I’d been on the phone with Chase for ONE HOUR. A phone representative transferred me to Mr. Jorgie P[redacted]. He advised me that Chase temporarily removed funds from my checking account to honor two pending debits from QVC for 35.32 each. And that Chase did not pay QVC. I asked Mr. Jorgie P[redacted] why not. He told me that Chase never took the funds out of my account. Mr. Jorgie P[redacted] repeated this scenario several times. Obviously, it does not make sense. According to my records Chase took the funds out on Sept **, 2015 and never paid QVC and never put the money back in my account. Now a collection company is after me. I thought QVC was paid. The only explanation of how this happened is as follows: Simultaneously with the QVC transactions I received a new debt card. Evidently the funds were returned to the old card number ending in [redacted] somehow and not to the new one. Despite what happened it is beyond unprofessional or ethical to hang up on a customer that's been on hold for 60 minutes and transferred to Jamie D[redacted] Executive Office for help.Desired Settlement: I want $76 credited to my account. And any other charges not paid to QVC on September [redacted].

Business

Response:

This e-mail is to acknowledge receipt of your correspondence for Barbara A. R[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office [redacted]

Review: This company failed to correct a dispute that was reversed in my account, which caused other transactions to bounce in my account.

I was told last year that this issue was resolved, and just found out today that it has not been.Desired Settlement: I want that account to be corrected.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never got an opportunity to fully discuss this issue with this company.The representative called me late in the evening while I was at work, and I didn't have the details in front of me.So the issue is not resolved, because it hasn't been addressed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December *, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted]

Executive Office

Consumer

Response:

I haven't received this December *, 2014 documentation from this company yet. But because they would not answer my question as to the FULL overview of the charges they have filed against me, I have already sent this case to my lawyers office, and THEY will be contacting this company directly.It is against the LAW to NOT disclose fees charged to a customer, when they are asking. As notated in this complaint, I have asked MANY times, and this company has refused to disclose the charges.But I do thank you Revdex.com for your assistance in this matter, but my lawyers office will handle it from here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Chase will not close account of my deceased father and transfer money to his estate. He passed away in March 2013. I was named executor of the estate. He had received account statements from Chase about an IRA. I called the telephone number on the account and asked them to close the account and send a check addressed to his estate. I was told to go to the nearest branch of a Chase bank with the letter of testamentary and his death certificate. I took these with the bank statements and my ID to the local branch, and they made copies of everything and said they would take care of it. Nothing happened and I called back, the manager said it took a little time. I waited until August 2013 and again called the number on the bank statement, and after explaining everything was told that I needed to call a different number. ([redacted]). I called that number and was told that I needed to go to some branch that is far away from my home. I said that should not be a requirement since I had taken all the documents to a local branch already (as directed). Then I was put on hold, and eventually the agent told me that I was not the beneficiary of the account so could not get the money. Furthermore, he would not tell me who the beneficiary is. I said I was close to my father and could not imagine that he would have a beneficiary that was not one of the immediate family. My mother has already passed away before he did. I have one sister with developmental delay, and I asked if he had named her. THe agent did not actually tell me but I guess from his tone that this was the case. If so, I said that I should have been told anyway because I am the court-appointed legal guardian. But he still would not close the account or transfer the funds.Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the account closed and the funds transfered to the estate of my late father. If they are actually for my sister, I would like an explanation of why they did not notify me, her legal guardian. I get all her mail. They have kept the money now for 5 months after my father died.

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] - Case ID # [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the customer on September **, 2013

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have asked for further details, which I have sent them. The issue is not resolved but it is possible they are working on it.

I might add that they requested documents which I already delivered, in person, to one of their banks. But I emailed copies on 9/**/2013 and am awaiting their response.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded directly to the customer on December *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The customer service, is at minimum, ill informed. I followed their direction regarding my debit card and at the end they still deactivate the same card.

So while out having dinner, I had to go through the shame of being declined and had to use my credit card with [redacted].

How is it possible that they can decline my debit card with ample funds is beyond belief, especially after I followed their direction.

My experience with this institution has been terrible at the very least..

My relationship with JP MORGAN CHASE, has been with three mortgages one auto loan, a corporate, personal savings and checking.

I will finally be moving on.

I have paid in full and decided that this particular institution has no business providing services to the general public.

While making my concerns known, I was placed on hold several times and had to endure the indignity of holding on for approximately 35 minutes.

At the end I was only advised to proceed to the closest branch to reissue a new debit card, which keep in mind was closed so the opportunity was only available the following day.

Imagine if I needed to gain access for whatever reason there may be...and I had to wait at minimum 12 hours.

Have learned my lesson well...

I believe they are just to big to relate with the regular Joe Q.

Review: I recently opened an account with Chase bank and I had some unauthorized charges post on my account from [redacted] and [redacted]. As a courtesy Chase called me to verify the charges, which I of course said they were unauthorized, then Chase agreed to give me a refund in the meantime while they handled the dispute with the merchants and would send me a new debit card to ensure no further unauthorized charges. All while this is going on, I supposed the "back office" of Chase reviewed my account and decided that they no longer would be doing business with me, and chose to close the account. I never received notice of this decision. When I received my new card in the mail, it didn't work and I called in to customer service and was informed of my account being closed. I was never given the reason why, but I told the representative that this wouldn't work because I had direct deposit coming from my employer that was too late to change. Either way, the closure wasn't scheduled for another 10 business days (the 10th business day was today) so my direct deposit went through just fine. On June [redacted], I went to a Chase branch to withdraw my remaining funds before my account closed and I found out that the Loss Prevention Department put a restriction on my account until the claim disputes I filed were finalized, I would not have access to over $400 dollars until then. When I spoke to the Claims Department they have an estimated time of completion of August [redacted] (the maximum of 90 days mandated by VISA), and because there were restrictions set on my account the Claims department would thoroughly investigate the dispute up to the maximum date. Basically saying, they would hold my money until August [redacted], even though I am able to submit proof that [redacted] returned the payment. When I explained the inconvenience, and that I needed the money to pay bills and get to and from work, the representative just apologized, reiterated the policy, and I'd have to wait until the claim was finalized.

Additionally, all this time Chase knew that they were closing my account but I was still doing transactions at the branches and the tellers/bankers there did not inform me of this decision. Had I not gone into the bank on June [redacted] to withdraw all my funds, I would have no idea the restrictions set and Chase's intent to "freeze" my account, in fact, one representative told me I was sent a letter with all that information.

My issue is that I find all of this to be very underhanded and shady, why would you send me a letter informing me that my account was closing and I would have restrictions on that account, when everything else with Chase is communicated via email and text? Also, the representatives have absolutely no compassion for my issue, or any sense of urgency when I call in and explain that I need my funds to get to work, pay bills, and buy necessary prescriptions for myself and my mother. And the two departments (Claims and Loss Prevention), send me back and forth constantly and talk me in circles. If I call Claims, they tell me LP is the department that can help me, then I talk to LP and they try to transfer me back to Claims.Desired Settlement: I would like Chase Bank to remove the restriction on my account so I can withdraw my money at a branch. I do not want them to send me a check in the mail as my mail is entirely unreliable.

Review: I opened a checking acct repersenative payee acct for my daughter Hannah S[redacted] and the courts had our atty open a money market acct chase linked these accounts and were not supposed too I went to the local branch they un linked them next thing one month we were good got bank statement on 12/*/15 and it showed money market again I calked customer care they were rudeDesired Settlement: Unlink the accts I will be ckosing all 3 of my checking accts and will ask the probate judge to move the money market acct to a different bank

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office [redacted]

Review: Chase sends out a monthly marketing promotional to encourage new clients stating by opening a checking and savings for their amount stipulated you will receive 500.00 if left for 90 days. I inquired and opened the new account on 10/** with the required amount they stipulated as well as a request for direct deposit they require in their new customer contract. After not even a week later, I received a letter from corporate headquarters that they can no longer support my bank accounts and were terminating our contract as of 11/*/15. They gave me a list of financial tasks that must be performed by 10/**/15 as to insure a hassle free separation. I immediately called the branch manager as well as the corporate headquarters and received absolutely no answers or rational as to why this happened. They only told me its at the banks discretion to terminate as they see fit any accounts they want. No one seems to have privy as to this top secret information. They not only wasted my time and money, I want to warn everyone it's a scam they don't want to shell out the promotional money they offer and wont unless you are bringing over your entire life savings. Stay clear of this bank as they are unprofessional and scam artists. On 11/*/15, I personally had to go to the branch and close the account before it negatively was reported that the bank was going to do it on 11/* I'll keep my money safe in my credit union. Again stay away from Chase and their false marketing practices.Desired Settlement: As a consumer I not only want to be enlightened of poor business practices operating in New York, I also want to report the unethical and unprofessional practices I see being played on the consumer. My resolution in this matter is to know why Chase is allowed to terminate accounts with no regard or explanation to the consumer. Secondly I want to know why my account can no longer be supported by a commercial bank that actively targeted me as a potential customer. Thank you

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on November **, 2015. We consider this matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Diana S. L[redacted] Executive Office [redacted]

Review: I went to this branch to speak to a [redacted] to discuss the various insufficient fees that were debited from my account. I spoke to an [redacted] that was not helpful at all and did not explain to me the various services available to avoid these fees. I had overdraft protection but my account were not linked. I want to receive a credit on ALL my insufficient fees.Desired Settlement: 400 dollars credited back to my checking account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was verbally provided to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: BANKS, CREDIT CARDS & PLANS, INSURANCE COMPANIES, MORTGAGES, FINANCIAL SERVICES

Address: 7780 Fountain Mesa Rd, Fountain, Colorado, United States, 80817-1565

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