JPMorgan Chase &

Review: I just went to chase bank to cash a check for 1000.00, I do not have an account there. There was a $8.00 fee for doing this, they said this was there policy. I have never heard of anything like this before. Who gets this money? I have an account at TD and this never occurs. I called the district manager ,who was unavailable. I feel that even though it is only $8.00, who are they to keep it. It was a one time check for my son from his father. I feel the fee should have been waved. I'm sure that working people like you and me would not appreciate our pay checks to be short $8.00 every week. this whole situation is absurd. I would appreciate your time and effort in resolving this matter. Thank youDesired Settlement: I would like to be reimbursed for this one time transaction. This was Chase check and I ended up with $992.00.

Review: Chase has wrongfully taken me to a collection agency (Firstsource Advantage, LLC) and they are claiming I owe them $486.58. They have not presented me with any specific forms that would agree with their claim. I had been a Chase account holder in 2011 and the years before. I am currently not a Chase bank customer but Chase has wrongfully taken me to collections. From what I can remember, Chase charged me with multiple $34.00 fees, which become an absurd amount to pay. As a great customer of theirs in the past, they never wanted to resolve anything with my bank account. As a well-known bank such as Chase, they need to help its customers with the right products and services. They have failed me as a banking customer by wrongfully offering me the wrong products and services.Desired Settlement: I would like their collection agency Firstsource Advantage to withdraw from collecting the debt of $486.58. I would like Chase to stop its collection process and give me back my good name. Since Chase has wrongfully given me wrongful products and services in the past and never wanted to find a solution, I would appreciate them to drop this charge off and give me back my good name.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on June **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been using JPMorgan Chase's Bill pay for years to make my rent payment to my landlord. I got a message stating that they needed more information about my payee (my landlord) and they would not process the payment until I gave them his full name and address. I called them up and gave that information to them. They told me to wait 24 hours and my payment would go through. I waited 24 hours and it was not processed. I got a message from Chase on the third day saying that they now needed my landlord's date of birth. Not only was this kind of pushing it for privacy purposes, but my rent was 5 days late at this point because they chose to investigate the payee when my payment was due! I am now at risk for paying a late fee and having my credit score lowered! I spent over 2 hours on the phone today trying to resolve this issue by canceling the bill payment to my landlord (I had to pay him in person because it was so late) so that the funds would be back into my bank account and problem is still not resolved. I am highly upset because Chase waited till the last minute to investigate my payee, if they really had to do that, which made my bill payment late. They also lead me on repeatedly when I called for their assistance by transferring me to several departments all saying that they could not help me but leaving me with the hope that the investigation would be resolved in "x"amount of time. Those times keep passing and in the mean Chase still has my $1350 dollars. I am in a holding pattern and feel as those Chase has stolen money from my account.Desired Settlement: I want Chase to cancel my bill payment immediately and restore the funds to my account. They chose to investigate the payee right before my bill was due and caused my payment to be late resulting in my having to pay my landlord in person. I have not had to pay a late fee yet, and I really hope my credit score is not affected by this late payment.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

Sincerely,

Review: First let me start off by saying that to some extent I am at fault, however I believe in chances. Chase has some of the rudest customer services knows to man. Not to mention they are unfair. First they closed my accounts because I deposited a check and it got returned. Now the check that I deposited was from a joint account. If I ask and the person said the funds are there which I always do, if I deposit the check and it gets returned, that is not my fault in the sense that I asked. The second time it happened on a different account, the same thing happened. My mom needed to pay a few thousand dollars in car repairs. That was an emergency and she told me this after I deposited the check. It was then too late. I found out that my accounts were restricted when I called them. They told what happened and I was like ok. Then they transferred me to an [redacted] who told me that they used a program with an algorithm and it said that I was a risk or something. I fail to understand when I had the cash to deposit into the accounts. Not to mention, I had a couple accounts negative because they messed up with my check card linkage and I was penalized with fees. What I noticed and a lot of people told me this. When my accounts were with washington mutual, I had no issues. The minute chase took over I ran into all these issues. Chase caters to large corporations and people with more than 100000 in their accounts. anyone with less money, they can care less about. No matter how they play it off, that is what the company does and I know because I worked for multiple financial institutions before and they treat high net worth clients better.. Nevertheless, I feel that they did me dirty. Next thing, they closed the accounts, kept my direct deposit (to satisfy the negative balance so that was ok) and now are harassing me for a balance owed.

I wish they had not jumped to conclusions. I never intended to owe the bank money and I am not understanding how they did what they did

they are very very unfair..

I am happy that I have another financial institution who actually treats customers the way they should be treated and who actually works with you.

Chase in my opinion is one of the worst.

It is funny because I complained to my aunt about what they did and she withdrew all her money and closed all her accounts which was kind of funny

I cannot ever recommend chase to anyone.

Chase itself is a nice brand but the people that work for them are unfriendly and unprofessional and unfair.

Not to mention, worst is that one rep used profane language at me because I refused to give the account number when I wanted to ask a general questionDesired Settlement: At this point I do not know what possible outcome they can provide to me to make me change my mind. I just with they had worked with me instead of jumping to conclusions. Granted that I had a few accounts which all came over from wamu except the couple I opened. I would have loved for them to give me a chance to pay off the negative balance and still do my banking which would have been fine with me. The account fees were not even an issue just the over all level of service and the jumping to conclusions was horrible.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] (Complaint No [redacted].). Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response has been provided to [redacted] directly on March [redacted] 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Review: To Whom it may concern; please send a copy of this to JPMORGAN CEO [redacted].We have a complaint against the JPMorgan Chase Bank; we open an account with them since 1999; and another account with Washington Mutual (this bank went to bankruptcy and the accounts were transferred to JPMorgan Chase bank; We never had a problem with Washington Mutual Bank they demonstrated integrity and professionalism; and good stewards of our Money;We are asking Revdex.com to intercede and advocate in our behalf to compel JPMorgan Chase Bank to pay [redacted] the money (in cash or certified cashier check) from her account according the account balance. On 12/**/2013,The account was closed by the clerk [redacted] (San Antonio, TX)- (legal delpt). And the bank clerk [redacted]). Two months has passed and [redacted] has not received the money, nor did she receive a resolution. She only has received grief and unacceptable treatment by every clerk at the Chase Bank. JPMorgan Chase Bank clerk [redacted] only sent a check for the amount of $o.01 cent; this is an insult and demonstrate poor respect and awful customer service traits.On Dec **, 2013; [redacted] d (M) went to a chase bank branch located on [redacted] across the street of Edison College; [redacted] has a power of attorney for the chase bank and she went to make a withdraw from the bank account and the clerk "[redacted] did not find the power of attorney in the chase bank computer from the records of [redacted]s bank account; [redacted] told [redacted] she was the branch manager. Later [redacted] found out it was a lie. [redacted] is a big set white woman with tattoos and rude; moreover,. [redacted] dealt with contempt and treacherously and was [redacted] against [redacted], and besides [redacted] gave a false statement (for [redacted]) to the legal department. On 12/**/2014, [redacted]-clerk called the legal department to ask fo

Product_Or_Service: bank account chase bank

Account_Number: xxxxxDesired Settlement: DesiredSettlementID: Refund

Dear Sirs, please help us; two months has passed and Chase has neglected to mail the check. Now we are demanding that chase bank would have the money ready and [redacted] would go to the branch of her choosing to collect the money of her account. Please compel Chase Bank to stop playing games and delaying and withhold [redacted] funds. What Chaser Bankers had done is a terrible injustice and unconstitutional. Chase Bank has violated the human rights of [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]—Case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 05/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Review: Ending checking # [redacted] online purchase company goldmart total of $418.65

Paid. Company sent us fake item coin and on their Revdex.com costemer review they over 1000 s of complaint

Chase bank they issued a credit on 03/**/12 for $418.65 later take the credit on

03/**/12Desired Settlement: I am long time costemer like to get refund

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] --Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 06/**/2014.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: My issue is that my debit card was stolen and fraudulent checks were deposited into my account. I informed Chase about the issue on 6/**/2014 and I filed a dispute against those fraudulent charges. They suspended all my accounts and they withheld all my funds preventing me from paying bills which will be in default and no one showed any care regarding my situation. They only released eighty dollars to me so that I could get gas for my vehicle because I needed to get to work. I was informed that I would be contacted within 24 hours regarding the status of the claim and no one contacted me. I called back on 6/**/2014 to inquire about the status of the claim in which I was told that it was denied and that they will retain my other funds from my other accounts. I informed the lady that I received a copy of the checks from Chase in the mail on 6/**/2014 and that the signature on the back of the checks does not match my signature and why don't they have my signature on file or even request a copy of my state ID to compare signatures. I asked if my funds could be unrestricted and I was told that the funds will be unrestricted once my other account was no longer in the negative balance. I do not understand why Chase is supporting the criminals and their illegal activities and not support their customers such as myself. I do not understand why I have to pay over $3,000 to Chase for something I did not do and why they are forcing me to give these criminals my money. I have been with this bank for over ten years and I never had a problem with them or any of my accounts.Desired Settlement: I want Chase to release my funds from my other account in cash and to clear that negative balance in my other account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has not been resolved because they did not perform a thorough investigation of my complaint. In addition, they did not provide me with any options or a reasonable agreement for the amount that they claim I owe. This complaint was not taken seriously by Chase.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was provided to the customer on July **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: My complaint has not been resolved because Chase continues to stand by their decision. The only thing they are willing to do is waive their bank fees and that is not sufficient. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Customer Service failed to stop a ACH payment, multiple attempts to resolve. Chase refuses to resolve this issue in full and refund money due.

spoke with a customer service rep on 06/**/2015 in regards to stopping ach payment to a rental company. payment made online to the company. explained to rep that I needed to stop the payment of $890.00 and there was a service fee as well I would like stopped, alternate payment was arranged. He placed the stop and stated that this would be completed on the next business day and I would possibly see my account to go negative however, it would be corrected the following day. on 06/**/2015 my account did appear in the negative as the representative advised, I did not contact Chase on that day at the advise of the service representative. On 06/**/2015, I seen that there was a $34.00 fee for insufficent funds and a payment of $12.15 to [redacted]. I contacted Chase and was told that I didnt advise them it would be 2 transactions and they did nothing wrong. They would extend me a courtesy adjustment for the $34.00 and place corrected stop payments so the rental company nor the [redacted] online company would be able to deduct anything from my account again. On 06/**/2015, there was a deduction for $25.00 from [redacted] on my account. I called again and they stated that the previous call made only stopped the exact amounts and not the companies themselves from accessing my account and deducting money. I asked for this to be corrected and was told the tape has to be listened to for that call and I would need to wait 2 business days. I did not have any contact therefore I sent an email to the company to advise I now had another $34.00 insufficient funds charge due to the company not following through with what I had asked to be completed. I was told at that time they could do nothing but request the tape be listened to and they would get back with me.Stop payments for 0-$999.99 were placed for both companies. I was responded to and given a $34.00 credit for insufficient funding due to the error however, no one would correct the error of being billed $12.15 nor the additional $25.00 from [redacted] stating I was the one responsible for the error not the bank and that that they listened to these calls and there would be no changes. I do not believe that anyone listened to these calls nor did they listen to anything I said. This is a small amount to the bank and their error. I am not a large customer with Chase however, I am consistent with them in what I banking I do have.Desired Settlement: I would like the $12.15 refunded from 06/**/2015 and $25.00 from 06/**/2015. I also want my account noted that I was not in error, this was not a "1-time courtesy adjustment" that will prohibit me from any adjustments on my account in the future if there is an error. I have also spent over 2 weeks of frustrating time with this company over $71.15 and Chase is fighting making this correction in full. I have not been refunded the $37.15 that was charged after paying $30.00 for a stop payment.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office

Review: I couldn't get this resolved in person at a local Chase bank branch. On 9/*/2015 I deposited a check from my renter for $2400.00. They put on hold $2200.00 until 9/**/2015. My renter texted me a photo of his Citi Bank account showing that the check cleared his account on 9/*/2015 six days ago. I want to know why Chase still has my money on hold. Chase put the renters check on hold last month, but the hold was taken off after only 4 days after I deposited it. I have had this account in very good standing at Chase Bank since they took over [redacted] seven years ago. I would like this problem resolved immediately.Desired Settlement: Chase Bank should treat their long term customers with respect and trust. I have had 2 Chase credit cards and a home equity line loan for many years. Even if the renters check was not honored at [redacted] does Chase Bank think that I would not cover the funds? And where has that money been for the last six days? I do not want to wait for my rent money next month. I would like some answers and I want the hold released immediately!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Mr. A[redacted] could not tell me where my money was for all those days they say they didn'thhave acknowledgement that they had it.He said it could happen again! Even though the check was good! Time to look for another bank.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office

The customer service, is at minimum, ill informed. I followed their direction regarding my debit card and at the end they still deactivate the same card.

So while out having dinner, I had to go through the shame of being declined and had to use my credit card with [redacted].

How is it possible that they can decline my debit card with ample funds is beyond belief, especially after I followed their direction.

My experience with this institution has been terrible at the very least..

My relationship with JP MORGAN CHASE, has been with three mortgages one auto loan, a corporate, personal savings and checking.

I will finally be moving on.

I have paid in full and decided that this particular institution has no business providing services to the general public.

While making my concerns known, I was placed on hold several times and had to endure the indignity of holding on for approximately 35 minutes.

At the end I was only advised to proceed to the closest branch to reissue a new debit card, which keep in mind was closed so the opportunity was only available the following day.

Imagine if I needed to gain access for whatever reason there may be...and I had to wait at minimum 12 hours.

Have learned my lesson well...

I believe they are just to big to relate with the regular Joe Q.

Review: Chase will not close account of my deceased father and transfer money to his estate. He passed away in March 2013. I was named executor of the estate. He had received account statements from Chase about an IRA. I called the telephone number on the account and asked them to close the account and send a check addressed to his estate. I was told to go to the nearest branch of a Chase bank with the letter of testamentary and his death certificate. I took these with the bank statements and my ID to the local branch, and they made copies of everything and said they would take care of it. Nothing happened and I called back, the manager said it took a little time. I waited until August 2013 and again called the number on the bank statement, and after explaining everything was told that I needed to call a different number. ([redacted]). I called that number and was told that I needed to go to some branch that is far away from my home. I said that should not be a requirement since I had taken all the documents to a local branch already (as directed). Then I was put on hold, and eventually the agent told me that I was not the beneficiary of the account so could not get the money. Furthermore, he would not tell me who the beneficiary is. I said I was close to my father and could not imagine that he would have a beneficiary that was not one of the immediate family. My mother has already passed away before he did. I have one sister with developmental delay, and I asked if he had named her. THe agent did not actually tell me but I guess from his tone that this was the case. If so, I said that I should have been told anyway because I am the court-appointed legal guardian. But he still would not close the account or transfer the funds.Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the account closed and the funds transfered to the estate of my late father. If they are actually for my sister, I would like an explanation of why they did not notify me, her legal guardian. I get all her mail. They have kept the money now for 5 months after my father died.

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] - Case ID # [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the customer on September **, 2013

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have asked for further details, which I have sent them. The issue is not resolved but it is possible they are working on it.

I might add that they requested documents which I already delivered, in person, to one of their banks. But I emailed copies on 9/**/2013 and am awaiting their response.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded directly to the customer on December *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am registering formal complaint of phishing by chase bank at a new york state facility.On September ** chase rep, [redacted], received applications on site for chase program, "chase at work", program enlisting employees to enroll in payroll direct deposit program.Rep [redacted] directed me to contact Personnel Office to begin arrangement of direct deposit account but failed to give me copy of my application which I signed on september ** and he assured me that would be opened.Upon my contact with Personnel Office by direction of [redacted], I was told that I could not set up process without account information.I contacted [redacted]'s office and through a series of transactions learned from [redacted] that because of a write off on previous account I would not qualify for account.In the past, my experience with chase bank is that they bring their equipment even to the sidewalk in front of the store and establish qualification on accounts even before proceeding to the application process.I believe that this way of taking information and have contracts signed is phishing on chase bank's part.Desired Settlement: 1. I want return of my signed application. 2. recognition of this type of activity by a private business at a new york state facioity.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] (Complaint No. [redacted] ). Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been communicated directly to the consumer on October *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Summary of statement by [redacted], Case Executive Office *Receipt of Deposit Account Application

Investigation determined that bank rep [redacted] was not in the wrong and that I did not qualify to receive $50.00 reward to open Chase At Work account because of write off condition on previously active account. Also I was told by [redacted] that my application was shredded.

Appeal to case [redacted]

I respectfully submit that the gathering and disbursement of information pertaining to Chase At Work account was handled in an incorrect manner in the following areas

- I was asked to pick up my application in Long Island when I learned from [redacted] that the application was already shredded

- [redacted] told me that I could open the account but would not qualify for $50.00 gift ( the offer was actually for $250.00)

- [redacted] failed to give me receipt from my original application which sent up a red flag and inaddition directed me to go to my Personnel officer responsible for the handling of direct deposit actions and alert her to my activity

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was mailed directly to the consumer on October [redacted]. We now consider this matter closed and will no longer be responding to the customer.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I would like additional compensation from CHASE for emotional and financial stress by them stealing my money.Desired Settlement: I had a prepaid Chase Liquid Account. I unfortunately went through a nasty divorce and tried to rebuild my credit. I walked into the Chase branch and was off offered a prepaid liquid card in which I placed money (cash) on to the account. I received a permanent card in the mail around 10 days later. I used this account for almost 2 months and went to make a payment on my vehicle and was denied. When I called Chase about my PREPAID card they stated they closed my account and could not tell me why. I NEVER miss-used this account, I only made common every day purchases and made deposits. I was never over drawn and was very diligent with this account. The Customer Service Could not tell me anything other than I need to contact Chex systems, which I did and have not received anything yet. I was told this was a prepaid account which is why I loaded money, my own hard working money onto the card. I even had my direct deposit from work loaded onto the card a couple of times. The story gets worse. They closed the account on the [redacted] of December. I called to find out why, no explanation, then asked directly if I could walk into a branch and get my money since it was a PREPAID account, they stated no since it is their policy they could not allow me access to my own money. This has caused undue hardship to my family and stress level. My child support was deposited on to the account as well and CHASE took that money too! I called again and they told me that the cashier's check was sent on the [redacted] of December.... Still have not received my money, it's the [redacted] of December! This is absolutely the worst banking experience I have ever had in my life. Not only was I embarrassed they closed with no explanation, I still have not received my funds. Right before the holidays CHASE got their money and their interest. I also found out that I need to have surgery which I could afford if CHASE did not steal my money. For someone trying to make things right in the world, I pay my taxes, have been at my job for 8 years solid and am not a criminal I have been treated like one and I have suffered financially not just me but my entire family due to CHASE false advertisement that you can have a Prepaid Account not telling you they are going to steal your money right before the holidays and not tell you...I have notified all of my family, friends and co-workers not to bank with a fraudulent Company CHASE.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the customer in writing on December **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: This company failed to correct a dispute that was reversed in my account, which caused other transactions to bounce in my account.

I was told last year that this issue was resolved, and just found out today that it has not been.Desired Settlement: I want that account to be corrected.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never got an opportunity to fully discuss this issue with this company.The representative called me late in the evening while I was at work, and I didn't have the details in front of me.So the issue is not resolved, because it hasn't been addressed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December *, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted]

Executive Office

Consumer

Response:

I haven't received this December *, 2014 documentation from this company yet. But because they would not answer my question as to the FULL overview of the charges they have filed against me, I have already sent this case to my lawyers office, and THEY will be contacting this company directly.It is against the LAW to NOT disclose fees charged to a customer, when they are asking. As notated in this complaint, I have asked MANY times, and this company has refused to disclose the charges.But I do thank you Revdex.com for your assistance in this matter, but my lawyers office will handle it from here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I spoke with Mr. Jorgie P[redacted] Executive Office Representative and he hung up in my face. This is a direct reflection of Jamie D[redacted] customer service acumen and directives to the staff in his office on how to respond to customers. I’d been on the phone with Chase for ONE HOUR. A phone representative transferred me to Mr. Jorgie P[redacted]. He advised me that Chase temporarily removed funds from my checking account to honor two pending debits from QVC for 35.32 each. And that Chase did not pay QVC. I asked Mr. Jorgie P[redacted] why not. He told me that Chase never took the funds out of my account. Mr. Jorgie P[redacted] repeated this scenario several times. Obviously, it does not make sense. According to my records Chase took the funds out on Sept **, 2015 and never paid QVC and never put the money back in my account. Now a collection company is after me. I thought QVC was paid. The only explanation of how this happened is as follows: Simultaneously with the QVC transactions I received a new debt card. Evidently the funds were returned to the old card number ending in [redacted] somehow and not to the new one. Despite what happened it is beyond unprofessional or ethical to hang up on a customer that's been on hold for 60 minutes and transferred to Jamie D[redacted] Executive Office for help.Desired Settlement: I want $76 credited to my account. And any other charges not paid to QVC on September [redacted].

Business

Response:

This e-mail is to acknowledge receipt of your correspondence for Barbara A. R[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office [redacted]

Review: I have been a chase customer for over a year. My husband and I chose them to create a joint account after our wedding while living in Houston Texas. We recently got relocated to St. Louis Mo. There are not chase locations here. We were hopeful to continue to bank with chase as our experience was so good. We are also in the process of buying a new home and therefore need past statements and were advised to not move money around to secure our loan. We are set to have our final loan request sent to underwriting to close in the next 2 weeks. The underwriter requested an updated bank statement with my name on it. When we looked at our April statement, my name was removed and only showed my husband's. We immediately called customer service. It was 5:00 PM CST Local time and I was connected an office on the west coast. I explained the situation. At first, customer service showed no reason why my name would not be on the account. They suggested I speak with my husband about the fact that he would have had to removed me. When I stated that did not happen they came back and said deep in the account they found the issue. Chase had en error where statements were released with incorrect and incomplete names. We were not notified of this at all. I asked if they could generate a new statement and their only response was to print it out and see if it changed, Of course it did not. They said they are working to fix the issue by the end of the month. However we cannot wait until the end of the month. They were unable to offer anything that had proof I shared the account with my husband. They suggested I drive to my local branch. The closest bank is 100 miles away.They said a manager would dial me back last night as every single manager working was in a meeting. They did not. We were essentially told they could not do anything for us. The following day our loan processor stated they were going to have to push out our close date if we do not provide the materials they need. I called Chase back as they had yet to call me. This time they suggested sending a secured message to their system and we would get a reply in the next 24 hours. When I asked to be directed to their team that specializes in online messages and issues, they stated this was impossible because you could only reach them by email. There was nothing they could do. I sent the message in to the secure line and was promptly provided a number I could dial. I called and they were able to give me at least something with my account number and name on it. They are still unable to provide a statement or cause for why this was happening. There has been no resolution and underwriting may still decline this and cancel my loan.Desired Settlement: Contacted with explanation from the business and documentation.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] // [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office

I am a single mother who had a Liquid account and my daughter had a savings account with Chase for over a year. A few days ago my account was suspended so I sat on hold for over 45 min's with the designated department and they informed me that Chase reviewed my account and closed it. No one could provide with the any reason as to what had occurred or why. I had my daughters dentist set up on that account and several other vendors to deduct monthly payments. They treated me as if I was conducting some type of criminal activity which I was insulted and will be pursuing legal counsel in addressing this issue. My paycheck was direct deposited in the account every other Friday and I had a check pending and balance so all funds were inaccessible and they informed me that they would be sending me a check for any money remaining in the account. I have found this banking institution rude, impersonal and will make a tremendous effort informing everyone I know about this pathetic banking institution and how they are all robotic mns.

Review: I went to this branch to speak to a [redacted] to discuss the various insufficient fees that were debited from my account. I spoke to an [redacted] that was not helpful at all and did not explain to me the various services available to avoid these fees. I had overdraft protection but my account were not linked. I want to receive a credit on ALL my insufficient fees.Desired Settlement: 400 dollars credited back to my checking account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was verbally provided to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was incorrectly charged at a restaurant in November the restaurant claimed they couldn't correct it so I disputed it with the bank. They refunded me the money and everything was fine. Two months later the charges are back the back did not call email or provide any information as to why. I am currently not working so when something like a $89 charge appears on my account without notice it's a major set back. I know $88 is not much to such a large company but is to me and to top it off once I'm in negative I would've been charged an additional $35. I've been with your company for a long time I believe this is the first time I disputed a charge and I expected to be helped from my bank who should be protecting me from these things.Desired Settlement: I did not authorize the restaurant this charge and should be refunded the money.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from 02/**/2014 – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been e-mailed directly to the consumer on 02/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Executive Office

Review: Same email sent to company:

"This all started with my wife whom inadvertently sent our car payment to our old loan holder of [redacted] on September [redacted].

Upon realizing the error that we’d made, we promptly spoke to Chase customer service on Sept. [redacted], but were informed that the payment had been sent to [redacted] already and we’d have to wait for them to send it back.

Upon waiting another week for the likely return payment I started to keep track of my conversations between the 2 institutions ([redacted] and Chase) – those notes are below for your review:

Called Chase on 10[redacted].14 – spoke to [redacted] - and the payment was received by [redacted] a day later and accepted under trace #[redacted] Called [redacted] on 10.**.14 at 9:15am – spoke to [redacted] – check for full amount to all customers (inclusive of my own) back to Chase ONR under check [redacted] for $15,666.07

Called back to Chase at 9:23am – spoke to [redacted] – Transferred ** ([redacted]) – funds will take 5-7 business days to come back in to my account so that should be on/around Oct [redacted] or [redacted].

10.**.14 – Spoke to [redacted] at 12:41pm from Chase – transferred to [redacted] in claims department – needs [redacted] fax number to proceed any further. I can then call them back with this information to ###-###-#### opt 2

Spoke to [redacted] at [redacted] at 1:05pm

Original payment Received 09.** – sent back in check #[redacted] on 10.**.14 to Chase Bank through auto-bill pay system (ONR) for the exact amount of $750

Their fax number is ###-###-#### attn: support fulfilment

Spoke to [redacted] at 1:10pm at Chase (###-###-#### opt*) – Explained story and she put me on hold until 1:16 when she explained she couldn’t do anything – she was just regular customer service, so she transferred me over to the claims department (thought I was give the direct number to claims from [redacted])

Transferred to claims at 1:16pm, spoke to [redacted] at 1:18pm, gave him [redacted] fax number – chomping continuously on gum throughout conversation – transferred to [redacted] – nothing they can do until the funds are returned from [redacted] ‘in a couple days’

All in all – my overview of this is:

1. While I made a mistake to start this off, I’ve wasted nearly 2-3 hours of time chasing something that I think Chase could have just taken care of from the onset and not made me be the middle man with asking questions such as where the check was mailed, who mailed it, repeatedly telling me it’s not in my account (of course it’s not, otherwise I wouldn’t be calling)

2. [redacted]’s chomping of his gum was a completely off-putting customer service experience – I can’t believe the customer service management would allow that to be what the customers have to interact with on behalf of the entire brand

3. In the meantime, I’m still stuck without $750 while my funds are being passed around and presumably in the hands of my financial institution and another promise of it being back ‘in a couple days’ (I won’t hold my breathe)"Desired Settlement: Just put the $750 back in my account is all the original ask was and the ask now.

Additionally, sorting out the customer service behavior (namely [redacted]) to be more professional and less flippant when a customer has been going around and around would be desirable for others in the future.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office