JPMorgan Chase &

Review: On 12/*/15, I attempted to deposit a check for $386.69 into a Chase Bank atm located at [redacted]. The atm took my check and spit out a receipt saying the atm has experienced a technical problem and I need to call Chase to file a claim, which I did. In the meantime, Chase deposited temporary funds into my account. Nearly 2 months later, I learn that Chase is removing the temporary funds because the check has indeed been cashed--BY ANOTHER CHASE CUSTOMER--and deposited into THEIR account, not mine. The agent I spoke with on the phone suspected the atm spit my check out at some point and somebody else cashed it! Chase is taking zero responsibility for this and has completely put the burden on me, saying that I need to contact the issuer of the check ([redacted]) and ask that they contact their bank and submit a fraud claim. Meanwhile, they are removing the funds from my account and I'm left to deal with this situation completely on my own.

I can't get any status updates from [redacted] and Chase says they can't do anything either. I feel like I am never going to get my money and my only wrongdoing was attempting to cash my check. Chase's atm malfunctioned, Chase allowed another customer to deposit a check that clearly belonged to someone else, and this other user is a Chase customer, yet Chase refuses to take the money out of their account and put it into mine. It's been 3 months and I feel like I've hit a total brick wall and am no longer making progress in resolving this issue. They have been incredibly unhelpful and have put the burden completely on me and the issuer of the check, which, unfortunately is a huge insurance corporation that probably doesn't have the time or interest in helping me. I hope you can help me. I don't understand why they won't just assume responsibility for their malfunctioning atm and for the fact that they allowed a stranger to deposit my check. I just want my money. I have given over 15 hours of my life to resolving this--between being on the phone with Chase and [redacted] and speaking with a banker at the branch. I'm tired. I want it to be over.Desired Settlement: I want Chase to take full responsibility for letting this issue happen in the first place and secondly deposit the full amount of funds in my account PERMANENTLY. I would like the resolution of the fraudulent check cashing be their issue and [redacted] issue and not mine. I just want my money and not to be burdened by their mistake anymore.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March **,2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Review: Long story short, I'm in real estate school, graduated college and I don't make much money and I live day by day from the money I make. I have expenses and bills to pay. In NJ, I am required to have insurance, this also means I have to pay it when it's due or else my policy is cancelled. I mention my car insurance because they take out the first week of the month, I never know when exactly because it differs. Anyway, I usually get paid Wednesday & Thursday (sometimes friday instead of thursday)from the two little jobs I have at the moment. My insurance company took the money out on tuesday for the bill, I overdraft. I didn't buy anything that day, not even food becuase I wanted to not occur a fee or additonal fee. I knew I would be paid wednesday from a check already posted on my account so I didn't worry.

I looked on my account to see if they charged me and they did. So I called like the other few times I had this problem and was told by two different people no becuase I requested one before. The thing that gets me was that I am aware that I requested a complementary before and there was times that I recieved the waived fee anyway. I'm upset becuase I explained to them the same story above and they still refused to refund me knowing that my direct deposit was already in my account, it's just the funds weren't released yet. I've been a longtime customer, since I was 16 years old, I never had a problem with this bank until now. Im very dissapointed of this outcome.Desired Settlement: I would simply like the 35 dollar overdraft fee refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They called me the very next day, apologized, refunded me and assured me that they understood my financial hardship and wished me the best of luck with school. This made me happy, I never doubted my bank and I'm proud to do buisness with them. I want everyone to know that this bank cares about their customers.

Sincerely,

Review: Despite informing banker I did not want overdraft protection on my bank accts utilizing my credit card, it was done anyway. I was charged for an overdraft last year and not notified, have been continuing to be charged interest on this overdraft for 9 months w/o being informed. Chase waived fees associated with this but would not refund interest charged.Desired Settlement: Refund overdraft interest that has been charged monthly for approximately 9 months

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Name of Business: [redacted] there is a deposit issue of $70.06 that the bank deducted from account I spoke to the branch [redacted] at [redacted] or [redacted] about this issue explaining that Chase Bank teller made a mistake and therefore the $70.06 needed to be credited back right away to the acount but did not get a proper answer much less the credit back. I even tried customer service, business specialist department and they all refused to resolve the deposit issue. I do not have any other options to go to. please helpDesired Settlement: I need the credit back to the account as soon as possible

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on January **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, [redacted] This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is a request that you office pursue this matter with Chase. Even more importantly, this is a request that your office do what it can to make the mortgage commitment letter legally binding if the applicant has made (as we did) every effort to meet the conditions set forth in the commitment letter.

We applied for a mortgage with the Brooklyn Branch of Chase Bank in July for the purchase of a property on [redacted] a cooperative building. We were issued a good faith estimate on ** August and a lock-in agreement (attachments 1, 2). We were issued a mortgage commitment letter on * September (attachment 3). At this point, we withdrew our application with a competing lender because we thought the commitment Chase was binding. The Chase commitment letter had conditions—requests for more documentation. We responded to the conditions (see attachments 04.a-e) and received assurances from the mortgage banker that we had met the conditions. Despite making every effort to satisfy the conditions of the letter—and satisfying those conditions as far we can tell—Chase reneged on its mortgage commitment on ** October, five days prior to the scheduled closing (* November).

We have asked Chase for an explanation for its reversal (see attachment 5). To this date, we have not received an explanation from Chase.

Review: Closed my chase checking account on 2/**/14 at a Chase branch in Mundelein, IL. I was issued a check for $1,500 and my account was closed but I recently just received a notice that I owe a service fee on my chase checking account.Desired Settlement: I want you to verify that you did not report me to any of the three credit bureaus and Chex system.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided verbally to the customer on March **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: Complaint taken over the phone by Revdex.com Staff (**)

Consumer states the company issued a refund check to him, however he advised the check was written with 3 names.

The bank has advised they would issue a new check that would be issued in 10-15 days in a letter dated 1/*/2015 from JP Morgan. Consumer states there was a $20 difference between the amount to be refunded to the consumer, and what he originally paid.Desired Settlement: To receive the refund check

Review: Paid my bill on time with Chase auto refinance they cashed the check. It was for my July [redacted] pymnt and it cleared on July [redacted]. The next thing I know I get a letter from Chase Bank a month later saying it was late. I told them that I could tell by pulling up my checking account on the computer that they had cashed it. I faxed them proof from Desert schools credit union & my bank statement showing that they had cashed it. I called them continually to see if they had found it. They kept telling me that it would take at least 6 weeks to locate it. I asked them if this would go on my credit report they said that they would make sure that it would'nt.When I checked my credit report it was on there.Now I'm having a hard time getting them to remove it.They are the only thing showing on it, I work hard to keep it clean. I don't feel I should continually have to fight with them again for the second time to clean up their mistakes.Desired Settlement: For them to do their jobs right when people pay them on time & to remove promptly. I think Chase should have some reprocussions put against them for doing this. I hear this from people all the time that they have the same thing happen to them also. Because they do not hesitate to put their mistakes on your credit report & it's hell to get it off.

Review: I am dissatisfied with Chase not allowing be to do mobile check deposits for my account !!! Ever since Jan * 2016 someone stole my debit card and fraudulently used it ! Causing my account to be over draft ! So I tried to deposit a check via mobile device and its disabled !! I called and they told me that they can't do anything about it and it's because my account was insufficient too many times ! Which the overdraft was credited to my account because it was confirmed as used fraudulently !! How is this my fault ! What an inconvenience!! Where is this policy on my checking account agreement from 2008 when I opened my account !!! I'm just ready to take my business elsewhere !Desired Settlement: I just want my mobile deposit deactivated ! I'm very busy and don't always have time to go to the bank !!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Michelle C[redacted] Executive Office

Review: My checking account went into overdraft over the MLK weekend, so I made sure to deposit cash in my ATM to cover the overdraft on the first business day after the weekend. I have an ATM receipt dated 1/19 showing my cash deposit and a positive balance.

On 1/**, the bank added overdraft fees to my account, pre-dating the fees to 1/**. The fees were not there when I made my deposit on 1/**.

They finally researched my deposit and on 1/** agreed to reverse the overdraft fees because they confirmed I had made the cash deposit on 1/**. However their original overdraft fees pushed my account into overdraft again, and it took them 3 more days to actually reverse the fees. In that time, several ACH payments were processed, and because the fees had been put into overdraft by their fees in the first place, they added MORE overdraft fees.

We have gone back and forth with this via email over the past 3 weeks, in a ridiculous circle of overdraft charges and reversals.

I asked them to stop all activity on my account because I want to close my account and stop this nonsense. They refused, insisting that the only way to close my account was to first pay the overdraft fees.

I have told them repeatedly that I am happy to pay any money that I rightfully owe, but not the fees their computers have been automatically adding onto my account since Jan. **. If I had made any kind of deposit it would have just been sucked into my overdraft, so I refrained.Desired Settlement: Again, all I want to do is close my account. I simply request that they reverse all the NSF fees they have charged since my complaint on 1/**. Once that is done, I will go into the branch, pay any negative balance, and close my account. They are losing a customer either way -- I can either just walk away and ignore the negative balance completely, or pay what I owe so I can close my account.

This seems like a very clear choice for the bank -- even after they confirmed that I had made the deposit on the [redacted] and agreed to reverse the charges that causes this domino overdraft situation, their extremely slow response to the SEVEN messages I've sent in my secure message center has only perpetuated the problem.

Please reverse all NSF fees since 1/** and help me close my account.

Consumer

Response:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence for [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed written response was sent directly to the consumer on March **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Carlos D[redacted] Executive Office

Review: I have been banking with Chase over twenty years and had no problems what so ever. Lately, chase has charged me non sufficient fund fee with no justification. I have my pay credited electronically every Tuesday evening to my account. My employer sends the money early Tuesday afternoon and my account is credited at midnight. I know as a former bank employee, we always credit first and process the debit after.

On October **, 2015, November [redacted], 2015 & November [redacted], 2015, Chase took $34 each time from my account. I went in to my branch and talked to the branch manager about this issue and that I need my money refunded back to my account. He stated that my employer instructed them to hold my pay till 7:00am Wednesday morning. I know his reason and response is ludicrous and untrue. My employer confirmed to me that this is not true and they have no reason to say so.

I have asked Chase several times to return the fees in the amount of $102 back to my account. They have not done so and I have been waiting till now and since they refused, I decided to file a claim with Revdex.com to resolve this matter.

Thank you,Desired Settlement: Return the amount and credit my account. In addition, to stop this practice of cheating customers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from Makalia Aga – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on February **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Taryn B[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Nature of complaint does not apply to this complaint

My son, [redacted], passed away 2/**/13. He was receiving unemployment benefits deposited into a prepaid bankcard. I contacted MDOL many times and spoke with a very nice lady [redacted]. I did everything she told me to do but her hands were tied as far as having Chase return the money still on the card. On April [redacted] I send Chase everything they requested (which I had previously done) registered mail with a signed receipt requested. This package was received on April [redacted] and was signed for. I have since faxed all this information to [redacted] and she scanned it and emailed it to her contact at Chase. I do not have a contact name at Chase but have been assigned a number [redacted]. I received another request from Chase dated June [redacted] asking for the exact information I have already sent them. This is a complete run-around. They have received this information once and I have a signed receipt and [redacted] has emailed this same information. Along with this letter the last paragraph said, "Should you have any questions or need additional assistance, please contact the Customer Service Center number located on the back of the card or call [redacted]." Well I called that number and as my son's account has been closed I did not have any account number to punch in or verbally state and unless you do you cannot reach anyone at Customer Service Center.

I have contacted Senator [redacted] and Senator [redacted] and although both offices were sympathetic they could not help me. I also contacted Senator [redacted] office along with a State Representative and State Senator but did not have a reply.

Any help you can give me would be appreciated. He address I have for Chase is Prepaid Card Services, [redacted].

[redacted]Desired Settlement: The State of Maine should withdraw all debit cards from Chase. I kow this won't happen but it should.

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on October **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Once again they are asking for the same items I have already supplied. I have sent a copy of my drivers license and a copy of my real estate taxes. They are once again asking for another proof of ID!!!!!!! They are also asking for valid proof of beneficiary/heir-ship from the State of Maine which I have sent them a copy of a signed form from the State of Maine. I will fax these pieces again BUT IT IS THE LAST TWO PIECES I WILL SEND. I have taken enough harassment from JP Morgan.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] – Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on November **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-#

Sincerely,

Executive Office

Review: In May *- present date of 10-**-2013 I was awarded a transfer to London from my company chase bank when I withdraw money from my account charges me the highest exchange rate while the ATM machine I'm using always says it will charge 1.38-146ammerican dollars exchange rate for 1 £ British pound while chase charges me the Highest of 1.62-1.70 plus 3% on top of the transaction plus a 5.00 ATM fee when I called and complaint they said that's what the bank does too bad so sad that's how it works I don't think it's fair if the international ATM says it will exchange a sum for 1.38-1.46 for 1 British pound and they charge whatever they fell like in one day and then u get all these other charges in top of thatDesired Settlement: I would like to have my refunds return back to me ASAP total amount of $300-$400 dollars

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on November *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On may ** 2014 I went to my doctor's office billing website to pay on a bill. I was making monthly payments on this account. I went to enter a 50.00 payment and did not realize that I hit the pay button which had the enitire amount that was due of 1549.27. My checking account only had 200 and change as the balance. When the screen changed it said thank you for your payment. I was horrified because I did not have the money in my account as well as I did not mean to pay the entire amount. I called the merchant to let them know what had happened, they told me to call my bank because there was nothing they could do for me because on their end it was showing up as pending. I called my back immediately and explain the situation that I had paid a wrong amount and that my account did not have such a balance and as a result my account was overdrawn by over 1300 and change. The customer service rep told me that chances are it would be denied because I did not have the money in the account and I would be charged a fee. After I got off the phone with customer service I drove down to the bank and spoke to an actual person and explain the problem because I did not want them to pay this amount. He was very kind and assist me by calling the headquarters. I was told that chances are it would be denied because my account was overdrawn by 1300 and change, they said that they couldnt do anything at that moment because it was still in pending. I explain that I didnt want it paid because I did not have that kind of money. I was told that my debit card had the visa logo and that I check off I wanted chase to pay any overage on my account with the understanding that I would be hit with a fee. I told the man that I can understand if I am going over a couple dollars and chase pays it but 1300.00 and change was way over the top. Once again I was told chances are it will not be paid because it was such a large amount. I was also advise to check my account in the am to see if it was denied or processed and if it was process then contact chase and at that point I would have to dispute the charges. Well amazingly chase authorized a purchase on a debit card that only had 200 and change as a balance in the checking account. my checking account does not carry any overdraft protection. I called immediately in the am and told the lady I wanted to dispute the charges. I was disputing the bill with chase because I ask them not to pay the amount because it was an error and as they can clearly see I did not have the money in my account. almost 2 months later I received an alert telling me my account has been overdrawn at 12:05 am 7/**/14. I immediately picked up the phone and called chase 24hr customer service. The lady told my that they dispute the claim with the merchant and the merchant stated I owed the balance. I was so annoyed because I know I owe the balance, I was not disputing that I owe the merchant. I was disputing that chase allowed a 1500 and change charge on my account after I told them it was an error and I immediately contact the bank when it happen. She told me that there was nothing she can do about it that the claim was closed. She also said they would consider reopening the claim and do a three way with the merchant if the merchant agrees not to dispute the claim. Well my paycheck came in 7/**/14 and it ate my whole entire paycheck and still left me with a negative on my account. I called the merchant 8am and spoke to someone who told me there is nothing they can do because I have no proof that my intentions were to pay 50.00 not the balance because my bank authorized the full amount. I drove down to the branch office again this time in the town that I live. The lady gave me great customer service just like the gentleman I had met with originally. Unfortunately even though she tried to reason with the supervisor on the phone at the headquarters about the situation she too was told there was nothing I could do about it. I believe this was so unfair to me because immediately I contacted the bank to say a mistake has happened. I thought they would have helped me instead they screwed me over as my bank. I never thought it possible to use a debit card and make a large purchase without the card being decline for insufficient fund.Desired Settlement: I would like Chase to refund me my money because I did not authorize that large amount. I understand that it was my error which I immediately called the bank to let them know what had happen so they can not pay the amount. right now I have no money in my account because my paycheck was just used up and I have other bills that needs to be paid. I was paying the merchant a small amount a month based on what I could afford and had a no issues with them in regards to it.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on July **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All Chase said was we are sorry but our staff gave you wrong information and we will address it internally. I find it hard to believe that all the chase employees that I spoke to was all wrong especially seeing that I went to 2 different locations. Is it my fault and should I be penalized because I was given the wrong information. 1500.00 is a big lesson to learn. I will be leaving Chase and taking all my family members with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This complaint is for the entire CHASE company. However the issue that I have originated at this particular branch. I was called by this bank location and asked to come in because I should do something with my savings so that it could make me money. Once I arrived I was directed to a financial advisor. I informed this advisor that I needed the savings to purchase a home in the next 6 to 8 months, but I would listen to what they had to say. After listening to their spiel about how my money was losing value in my savings and watched as he showed me returns for the last 10 years that were all positive I became interested. I then asked a very specific question. 1) Is there any fees if I put my money in or out of the fund. The rep answered number 1) There are absolutely no fees in or out This answer was satisfactory to me so I ended up putting my money in. Months went by and I stressed daily because my money that was supposed to be for a house started going down under the original amount. Months more went by with the money always being under the original amount. Finally the market turned and my money went into positive numbers and I called to tell them to sell so I could take out my money. When I did I was told that the original guy I spoke to was no longer with the company so I would have to speak to the new rep. This rep told me that there was a 1 percent fee for taking the money out of the fund in the first year. This was obviously not what I was told so I complained and was directed to speak with the complaints department. Here I was told that I can either sell and take the 1 percent hit that would eat away at my earnings or I can negate the trade and lose all of the earnings. I feel that do to the stress I endured during this whole ordeal and that their rep lied I should not be charged any fees as I was told and receive all my earnings.Desired Settlement: I should be able to sell without a 1 percent fee or I should be reimbursed the 1 percent fee when I sell.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on November *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.

The response by Chase is inadequate to resolve my complaint. As I read their reply I noticed they minimized that they’re representative gave me false information even when I asked a very simple and specific question. Instead they placed blame on me for signing a very long legal document that apparently gives the information I needed somewhere in its multiple pages. Specifically they wrote “Please note that by signing section C of the Investment Account Application signature page, you affirmed that your representative verbally reviewed sections A and B on this page. Section B states that investments involve costs, charges and other fees.” Yes I agree I signed this, and I had believed the representative had given me all the facts, especially regarding fees. But the information that I received from their agent did not cover it. In fact, the information given by their representative was apparently contrary to what these pages said. Now, being that I am a regular guy who has no background in legal paperwork, and makes deals on a person’s word, I took what he said at face value and signed the paperwork thinking that there was no fees. This was not the case! I have endured a good deal of stress regarding this issue and deserve to have the fee taken off completely. When I wanted to sell but couldn’t because of this fee it is true that the stock was up. Unfortunately as I’ve gone through the lengthy process to try and get justice, the stock dropped and is now worth less. If I was to sell now I would actually lose money because of this fee. I have always had a good experience with Chase for many years and thought of them as a good company that took care of their customers. I hope that Chase backs their representative’s word and voids the fee in this situation so I can continue to praise their customer service. But if they don’t, then I believe they are just another GIANT corporation only caring about the bottom line and not about their customers or what’s right.

Review: After being locked out of arm access to my account, I contacted chase. Chase representatives resolution was to send me through an automated verification process which requires an atm pin to used. I said no. Why would you send me through this process if I'm locked out for incorrect pin. Can you verify my account by others means? (It's Christmas Eve after banking hours.) I'm told no and that I would have to go into a local Chase bank with two forms of id. I asked to speak to a supervisor who's solution was for me to email her 2 forms of id & a copy of my debit card. I then had to call Chase back after receipt of items, when the rep sends me through the verification process again. By then I remembered my correct pin but now the month & year of my debit card was rejected?

There are many ways to validate a person's identity which the three Chase representatives never attempted. I am outraged that I was put throught over the top measures to unlock my account. Even the higher up "Jo Jo" after finding out the situation, attempted to send me through the pin verification process before requesting the email.

Is the only reason they helped me on the final call was because I remembered my pin?

Isn't there a better process for something simple like this?

I'm very disappointed in my bank and how I was treated during this process.Desired Settlement: Contact from a manager from Chase explaining the answers to the questions in my complaint, an apology, & ensurance that this will never happen in the future.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on January *, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: No attempt was made to unlock my account by verifying my identity by calling my phone #, asking for information I would only know, or by email verification.

Review: This is the 2nd time I am writing a complaint about JP Morgan Chase bank. I am extremely disgruntled by the quality of the service especially towards legacy customers like myself. The bank again charged a 10 dollar Over Draft Fee despite the fact I made the online transfer to my checking account so that overdraft does not occur. However, when I spoke with the customer service representatives I was told that I made the transfer later. I was completely confused by the protocol she explained to me, and just gave a scripted answer that she cannot help me. Being a middle class individual even 10 dollars matter to me, and the bank confuses us with complicated processes which we sometimes find difficult to defend. I have been a chase customer for roughly 10 years. I have savings, checking, credit cards account with them. My payroll is channelized through Chase bank, and it is very disappointing how they treat their long term patrons.Desired Settlement: Refund of Over Draft Fee.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on January **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Gaurav T[redacted]

THE MATTER HAS BEEN RESOLVED AFTER DISCUSSION WITH THE BANK'S EXECUTIVE OFFICE. Thanks a lot.

Review: My account was hacked on the [redacted] of November. The hackers accessed my account and authorized 2 debits from my account. The bank knowing their systems had been compromised did not notify me of this. I only noticed the unauthorized access and control they had of my account on the [redacted] of August when I read an article stating that the bank had been hacked and compromised.Desired Settlement: As a customer entrusting this bank with my money, I and anyone else believes and is told at the time of opening an account our money and information is safe. Chase Bank obviously did not and does not have sufficient security measures in place to keep client accounts and information safe.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on September **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Review: On Feb,**we went into Chase Bank to pick up our disabled check for the month they call my son they told me him they over pay us.Which is not true. So in March **they took all of my son disable money.We had to wait 2 week before the Branch manger came back from vacation. When we went into the bank to talk with her she gave me 400 of my money they put me in 400-.Desired Settlement: I would like them to give me back my son money so he can live

Consumer

Response:

When I went into the bank in March to get my son disable check the bank took it. They said they over pay me. Which is not true. They left him with no money it was $800.00 they took. They have done nothing to fix there mistake. The branch manger [redacted] told us they do no back round check on there teller. He can't pay his rent. We have gone to the police nothing has been done

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]' Case # [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on March **, 2014 and March **, 2014. We now consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

The claim they gave us $788:00 twice which is not true at all we lost our home because of this. Chase has won where the poor people lose out. Because no one what to help us.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on March **, 2014 and March **, 2014. We will no longer be responding as we now consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted].

Sincerely,

Review: After the loss of my job recently, I began receiving unemployment compensation while I try to secure another job. The Chase Bank account that is the subject of this complaint is the account opened for me by the Texas Workforce Commission, wherein they might deposit some money depending on my situation. I am a Native American and was interviewing for a job in Durant, OK yesterday, Friday, March **, 2014, and had arrived the previous evening staying at the hotel where my room was being paid for by the potential employer. I live in Fort Worth, Texas. Before the interview and at approximately 7 a.m., I attempted to get $100 from an ATM in the hotel lobby so I would have gas money to get back to Fort Worth once the interview concluded. I had no other money. However, the ATM malfunctioned and although debiting my Chase account, it did not dispense any money. After working with the hotel staff and the employees of the ATM owner/servicer, and by 1O a.m. the ATM company had voided the transaction noting with it they would not be requesting the money from my account with Chase. This information was readily verifiable. Upon contacting Chase via the number printed on the back of my debit card, I was told I had to file a claim and they would have to perform an investigation that could take up to 7 to 10 business days. I was not allowed to have the process expedited and was refused any further help saying that was all that could be done at that time, it would not be corrected that day, and I was just going to have to wait until next week. I was refused when asked to be transferred to a "live" and "in the office" [redacted] saying none were available or policies and procedures didn’t allow for it. I was denied provisional credit even though they knew and still know the money never left my account and the ATM company never requested payment on the transaction since it was voided. Moreover, the ATM company verified what I was saying was the truth. The Chase employees were rude, condescending, snide, smug, judgmental, tacky, patronizing, belittling, sarcastic, without care or compassion or understanding or a willingness to truly help although they constantly reiterated that they were trying to help in a very mocking and haughty way, making innuendos about the fact I was on unemployment and this was a card issued by the Texas Workforce Commission. I cannot figure out how they were trying to help. The Chase employees knew I was out of town and they knew that money was what I was relying on to help get me back home yet they could not have cared less. I am a very laid back and nice person but I was hung up on, placed on hold multiple times for total of over 45 minutes, and repeatedly given advice that would not only have not helped, the employees knew it would be futile. Yet they still insisted on me following avenues they knew to be futile and wasteful of my time, all the while reiterating that they were trying to “help” me and that they understood my situation and were “sorry.” They knowingly gave me false information. Then, once I questioned the accuracy of the representatives’ information, they became extremely defensive, rude, vindictive, and just down right mean. I am still very shocked by the childish, immature and completely unprofessional treatment and the discriminatory, prejudicial, parental, and judgmental attitudes. Although a huge complaint and basically theft, holding my money hostage for who knows how long while they “investigate” a non-issue, my complaint goes way beyond that fact. That I could not have access to money that was mine (and still do not have it as of today, Saturday, March **, 2014, over 36 hours after the failed ATM situation!!) and money that NEVER left Chase’s hands, verified by the ATM Company representatives themselves, nor allowed provisional “credit” is a problem but the way I was treated and talked to in response to the cordiality, respect and understanding I was showing to them, leaves such an impression on me that I will NEVER bank with Chase Bank. They are sadly mistaken if they think that is my only bank account or thought since I was on unemployment compensation I couldn’t possibly be a consumer they would want as a client. They will never know.Desired Settlement: I want my money returned to my account with interest. I want the employees who were so rude to me to be disciplined and re-trained so that might possibly never happen to someone else, at least by those two specific employees, and I want monetary compensation from Chase for the discriminatory and condescending manner in which their employees abused me because ultimately and unfortunately attention to and correction of a problem usually only comes about through monetary damages and consequences.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,