JPMorgan Chase &

Review: Same email sent to company:

"This all started with my wife whom inadvertently sent our car payment to our old loan holder of [redacted] on September [redacted].

Upon realizing the error that we’d made, we promptly spoke to Chase customer service on Sept. [redacted], but were informed that the payment had been sent to [redacted] already and we’d have to wait for them to send it back.

Upon waiting another week for the likely return payment I started to keep track of my conversations between the 2 institutions ([redacted] and Chase) – those notes are below for your review:

Called Chase on 10[redacted].14 – spoke to [redacted] - and the payment was received by [redacted] a day later and accepted under trace #[redacted] Called [redacted] on 10.**.14 at 9:15am – spoke to [redacted] – check for full amount to all customers (inclusive of my own) back to Chase ONR under check [redacted] for $15,666.07

Called back to Chase at 9:23am – spoke to [redacted] – Transferred ** ([redacted]) – funds will take 5-7 business days to come back in to my account so that should be on/around Oct [redacted] or [redacted].

10.**.14 – Spoke to [redacted] at 12:41pm from Chase – transferred to [redacted] in claims department – needs [redacted] fax number to proceed any further. I can then call them back with this information to ###-###-#### opt 2

Spoke to [redacted] at [redacted] at 1:05pm

Original payment Received 09.** – sent back in check #[redacted] on 10.**.14 to Chase Bank through auto-bill pay system (ONR) for the exact amount of $750

Their fax number is ###-###-#### attn: support fulfilment

Spoke to [redacted] at 1:10pm at Chase (###-###-#### opt*) – Explained story and she put me on hold until 1:16 when she explained she couldn’t do anything – she was just regular customer service, so she transferred me over to the claims department (thought I was give the direct number to claims from [redacted])

Transferred to claims at 1:16pm, spoke to [redacted] at 1:18pm, gave him [redacted] fax number – chomping continuously on gum throughout conversation – transferred to [redacted] – nothing they can do until the funds are returned from [redacted] ‘in a couple days’

All in all – my overview of this is:

1. While I made a mistake to start this off, I’ve wasted nearly 2-3 hours of time chasing something that I think Chase could have just taken care of from the onset and not made me be the middle man with asking questions such as where the check was mailed, who mailed it, repeatedly telling me it’s not in my account (of course it’s not, otherwise I wouldn’t be calling)

2. [redacted]’s chomping of his gum was a completely off-putting customer service experience – I can’t believe the customer service management would allow that to be what the customers have to interact with on behalf of the entire brand

3. In the meantime, I’m still stuck without $750 while my funds are being passed around and presumably in the hands of my financial institution and another promise of it being back ‘in a couple days’ (I won’t hold my breathe)"Desired Settlement: Just put the $750 back in my account is all the original ask was and the ask now.

Additionally, sorting out the customer service behavior (namely [redacted]) to be more professional and less flippant when a customer has been going around and around would be desirable for others in the future.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

I am a single mother who had a Liquid account and my daughter had a savings account with Chase for over a year. A few days ago my account was suspended so I sat on hold for over 45 min's with the designated department and they informed me that Chase reviewed my account and closed it. No one could provide with the any reason as to what had occurred or why. I had my daughters dentist set up on that account and several other vendors to deduct monthly payments. They treated me as if I was conducting some type of criminal activity which I was insulted and will be pursuing legal counsel in addressing this issue. My paycheck was direct deposited in the account every other Friday and I had a check pending and balance so all funds were inaccessible and they informed me that they would be sending me a check for any money remaining in the account. I have found this banking institution rude, impersonal and will make a tremendous effort informing everyone I know about this pathetic banking institution and how they are all robotic mns.

Review: I was incorrectly charged at a restaurant in November the restaurant claimed they couldn't correct it so I disputed it with the bank. They refunded me the money and everything was fine. Two months later the charges are back the back did not call email or provide any information as to why. I am currently not working so when something like a $89 charge appears on my account without notice it's a major set back. I know $88 is not much to such a large company but is to me and to top it off once I'm in negative I would've been charged an additional $35. I've been with your company for a long time I believe this is the first time I disputed a charge and I expected to be helped from my bank who should be protecting me from these things.Desired Settlement: I did not authorize the restaurant this charge and should be refunded the money.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from 02/**/2014 – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been e-mailed directly to the consumer on 02/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Executive Office

Review: I get "checks" from people who bank with Chase. When I attempt to collect on these promissory notes, the Chase teller (backed by the Managers of several locations, I did not try just one) say that they are no longer a Bank, and are now a "Private, Member Only Financial Institution" and that as a non member they wish to charge me for "Cashing" a check. I mind you that NO WHERE IN ANY OF THE 10+ Chase branches do they have this pricing structure anywhere posted for people to see, and when asked they say as a non-member they do not need to show me their policy.They are not part of the [redacted] program, so the fee should not be more then $2 per CA laws. They also try to tell me that they are providing me a service, and I have pointed out that the account holder wrote the check, and it is a request of the account holder they are following, I am just the bearer of the note, and not the one who wrote the request. It is their member who made the request they are honoring, and if there are fees associated with this request that they need to take that up with the account holder.This is extortion since Chase is the only company liable to honor the note. (given that the account is in good standings and that funds are on deposit) If I wished to pay a "check cashing" fee I would go to a "check cashing" location.I have tried several avenues with this company. I have to go to several locations before I can get a Manager to honor the check for it's face value, and that is only after they tell me this is a 'one time' thing. Why would be be one time? They seem to feel they are not obligated to honor the requests of their customers and that they can re-negotiate the terms after the fact.I know if I requested the get the funds in 1/2 dollar pieces, or some special format that a fee would be understandable, but I never made any such request unless they demand the extortion fee.(That is how I have gotten it waved, but I should not need to demand such requirements.)Desired Settlement: Chase, as well as other financial locations that offer their customers checks to pay their bills with should honor the notes at their face value as the note reads. It is a strait forward transaction that the company promotes as their business model. When you open a "checking account" they offer your checks to pay your bills. No where on the notes do they say "fees may apply when presenting this note".[redacted] and other banks do not have this fee. And if they wish to "cash checks" it is $2

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Review: chase bank is ripping me off

chase bank is ripping me off constantly every month overdraft fees. I am a teacher and Chase takes half my pay check for fees almost every monthDesired Settlement: FEE REFUND

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

[redacted].

Review: I have multiple business checks stolen and two checks being cashed, I try to recovery my lost with the bank, they keep repeatedly saying is my own responsibility, the bank said I did not lock the checks I have explained to them, that my draw was lock but I found it was opened, that why it got stolen , I admit it was my bad fortune. but those cashed stolen check was not my signatures,plus it has so much mistakes and corrections and cross out and rewriting on it, I can not believe they can be cash anyway in such bad condition. I see the bank has not doing their parts to protect my account and my money, what is the point they keep my signature for verification? so mickey mouse can signed my check got it cash?Desired Settlement: they should be more serious to treating customer bank account. and protect them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and provided a written response to the customer on October **, 2014 regarding the issue.

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: I received a letter from Chase dated Sep. [redacted], 2014 stating that they were closing my accounts with no reason provided. My checking account has been open for nearly 6 years and so many of my business dealings are associated with my Chase checking account. Closing my accounts with no reason provided is at the least unfair and such business practices should be brought to light and stopped.Desired Settlement: My accounts should not be closed for no reason.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I received an e-mail from Chase bank stating that my account was debited $190 for an EZ Pass transaction. I called them to discuss this, I spoke with "[redacted]", who wanted to place me on hold for 15-30 minutes and transfer me to the fraud dept. I advised her I would not wait on hold and have them call me back, where she advised "we can't do that". I came further to find out she is located in the Phillipines...... I certainly didn't sign up with a Phillipine bank or use my EZ Pass to cross a bridge in Asia. I'm not sure [redacted] knows what EZ Pass is. She transferred me to the United States after I requested an American representative, to which I was left on hold.Desired Settlement: I want my money back, or a direct answer as to what is going on. In addition, I don't ever want to be transferred to speak to a different country for my local banking operations.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no. [redacted] . Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: I was the victim of Identity theft on 10/**/2013. I had lost my wallet and did not notice until the next morning. My debit account was used to make a fraudelent check deposit at Chase-Glendale Heights, IL and three $479.64 purchases at Walmart-Dekalb, IL. All three charges for $479.64 were posted between 5:00am and 5:03am on 10/24/2013, less than a 3 minute span. I filed a police report and spoke to the manager of Walmart-Dekalb regarding the unauthorized charges. Walmart has cooperated and checked the cameras and they have verfied for me they have an individual on camera making these said charges during the night of 10/**/2013. Chase has denied the claims that I filed with their company because they claim they are unwilling to prove the charges were unauthorized charges. As a trusted financial institution it is there duty to protect their customers from identity theft as well and provide liability protection. The day before my card was lost I had an available balance of $9.82. The check that was deposited in my account was a fake check made out for $2884. The check was deposited at a Chase ATM and the funds were immediately cleared by Chase, even though it was a fake check, allowing the identity theif to use those available funds at Walmart. The next day Chase returned the ficticious check ($2884) however they still allowed the walmart charges ($1438.92)to process even though no funds were available in my account. Chase is now holding me liable for the 3 charges made at Walmart-Dekalb,IL between 5:00am and 5:03am on 10/**/2013 which totals $1438.92. As I previously stated my claims were denied by Chase, however they do not consider the cameras at the Walmart-Dekalb or the facts found by the police to make their decision. I am a very dissatisfied Chase customer as now I am out of $1438 and Chase will not help me whatsoever. Ive been a Chase customer for over 3 years.Desired Settlement: I would like the 3 unauthorized charges that were made at Walmart-Dekalb on 10/**/2013 between 5:00am and 5:03am to be returned to me. $1438.92

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on November *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Message from Chase:

"Our records reflect that we have a claim on file to dispute PIN-based

transactions. We conducted and investigation and denied the claim based on our

findings.Upon receipt of your complaint, we attempted to review this matter for

a second time and found that we will need more information from you. In order

for us to further assist, we will need to speak with you to obtain the

additional information. Please contact Claims by calling ###-###-#### to

provide the additional information."

The questions Chase was referring to were as follows;

Do you own an Iphone 5? Do you use your Iphone5 to access Chase Mobile app?

What type of car do you drive? Does your car have a sun roof?

I thought the questions Chase asked me were first and foremost irrelevent to the situation. Chase has denied my claim stating "Chase is unable to prove these charges are unauthorized." I reported my claim less than 12 hours from the time the unauthorized charges were made. According to the FTC, as a customer you have a certain timeline to report unauthorized charges before you will be held liable. If you report the charges within 2 days of them being made the FTC states I should not be held liable for more than $50, after 2 days customer is liable for up to $500, and after 60 days liability is on the consumer. The charges were made at 4:00am on Thursday the [redacted] of October. I went into the bank to report the charges on Thursday the [redacted] of October at 1130am on my lunch break. I still feel as though Chase is not being fair to one of their loyal customers.

As a result of this I will never bank with Chase unless they rectify the situation. I would reccomend all people to stay away from Chase if they have the option. If you suimply read other reviews as well as mine you will clearly see Chase will try to avoid assuming liability for any unauthorized charges. They will find any possible way to place the blame on the consumer just to avoid the loss.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on November **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: I had a contract with Chase Bank to Settle for $25,000.00. After paying close to $20,000.00 they gave my account to another representative, because the representative I had got another position. The new representative would not return my phone calls. I made complaints that she would not respond to my calls. After finally speaking with her, she now says that my contract was void because I was out of time. I said this is not my fault, this is your fault for not following through. And also taking to long to respond. The prior representative and myself would speak every month to schedule my payment. He told me that after making the last payment that I had set up with him, that I would make a settlement offer. They took him off my account and now the bank is saying the contract is out of time and I have to start all over. How can Chase Bank cheat me like this. Now they have sent my account to a collection agency. I was paying what I was suppose to how can they keep my money and still turn my account to a collection agency.Desired Settlement: I would like to pay the balance of our agreement and settle this account, so that on my credit report it will indicate settled.

Review: I am a long time customer of Chase bank. I work as an executive in a US based company in Macau. In June, Chase bank clsoed my account that had $235,000 in it without telling me. They froze my funds for a month. They bounced my quarter IRS payment resulting in a $362 fee. To this date, I am unable to talk to anybody in the bank to get an explanation why with the exception of "we reserve the right to close accounts". This has caused many problems for me and I am unable to speak to anybody to get this resolved. I tried talking to my [redacted], and he is even unable to find anybody in the company to give an explanation. I tried the [redacted] of Chase - [redacted], but he has not responded to my e-mails or fedex letter I sent in June.Desired Settlement: I woule like my account opened up again. I would like a refund of my $362 fee from IRS for bouncing my quarter IRS check. I would like an explanation. I would like an apology.Thank you for your help. This has been very frustrating for me.

Business

Response:

Dear [redacted]:

This email is to acknowledge receipt of your correspondence from [redacted] - Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed responses have been mailed directly to the consumer on June **, 2013, June **, 2013 and July **, 2013. Therefore, please note there will be no further response to the consumer regarding this issue.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

Thank you for your kind assistance in helping me with this issue. Chase bank has responded to me on a few occasions since they closed my account in June without notifying me. Their response has been "we have the right to close your account and after a detailed review we exercised that right".

I was a customer with Chase bank for over 10 years. I work as an executive with a US based company in Macau, China. I make a very good salary and send my hard earned money home to the the USA. I pay all my taxes and do everything that a USA citizen is proud to do.

I have not been able to find anybody to talk to me at the bank and give me an explanation as to WHY they closed my account. All I want is a 10 minute conversation with somebody who made this decision so that I can understand the reasons behind it and any consequences.

Thank you for your assistance in this matter.

Kindest Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dea[redacted]:

This email is to acknowledge receipt of your correspondence from [redacted] - Case Number [redacted]. As previously advised, we have fully reviewed this matter and detailed responses were mailed directly to the consumer on June **, 2013, June **, 2013 and July **, 2013. Therefore, please note there will be no further response to the consumer or the Revdex.com regarding this matter.

If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] did call me. I received the same information as was given previously. "Chase Bank has the right to close my account without any reason." They refuse to tell me why my account was closed. As a US Citezen that has done everything correctly, I cannot accept this. Does the Revdex.com have a recommendation for legal support for this matter? I am concerned about what other reporting Chase Bank may have done that may damage me in the future. I am concerned about what caused this to happen to a US Citizen who is working abroad doing nothing but sending my hard earned money back to the USA so I can pay my taxes and secure my future.

I would like to Thank the Revdex.com for the support on this issue. I got nowhere until I received your help. At least I got a phone call thanks to you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I complained about this before (complaint #[redacted]), but you (Revdex.com) did nothing and closed the complaint - I want a resolution. The bank generates unpredictable holds on my paychecks which originate from [redacted]. The holds might be 1 day, 2 days, 1 week, 2 weeks, 4 weeks - sometimes there are multiple holds. I live paycheck to paycheck and am in a total panic. I spoke to the [redacted] - she indicates what is happening is the checks are given to a collections department, who extends credits to me to cover the checks, depending on how long or how much trouble they are having collecting from the originating bank, they have to put holds, because the credit extended to me has a limit of $5000. It turns out that amount is not per check or per month, it's indefinitely. I was never informed when I opened the account with one of these checks that there would be problems depositing checks from other countries. The checks, BTW, are in US dollars. The only work-around I've found is (for some crazy reason), to make a copy of the check before it is deposited, then wait a couple of days after depositing, then go to the branch manager, and fax the copy of the check to the collections department, who releases the hold. To me, it's kind of silly that a bank which allows people to deposit checks by taking photos of checks with their cell phones, and prints copies of the checks on the receipts, needs a picture of the check in order to release a hold.Desired Settlement: I need to be able to make deposits like anyone else, without having to go to the manager to fax pictures of them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on February*, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I submitted a mobile deposit through my Chase Mobile App on Monday, which was Martin Luther King Day. The mobile app notified me that my deposit would be available in my account the next day.

The next morning, it was no available and two supervisors from Chase customer support told me that the only way to make the funds available that day was to cash the check at the bank and deposit the funds. I asked each representative if that would be deducted from my employers account twice and they assured me that the mobile deposit would be declined that night, saying it was a duplicate transaction. They said if a duplicate deposit was credited to my account, just wait a couple days and the duplicate funds would go away.

On Wednesday, we found that duplicate funds had been issued AND deducted from my employers account. I called Chase and was told that it would take 48 hours to resolve the issue and the duplicate funds would be credited back to my employer.

On Friday, both deposits were taken out of my account, which means that TWICE the amount of the check was taken out of my account, including my CASH deposit. We called customer service and they let us know that the funds, in the correct amount, would be issued back to our account the next morning.

On Saturday, we called customer service and visited our local branch in the Haynes Bridge Shopping Center in [redacted] and we were told by all representatives that every person we had spoken to the past week had not done their research, had given us inaccurate information, we were not able to get these funds available.

All I needed was a nice $50 bill to mail to my nephew in CO for Christmas. After going to several places without success, I was so happy to see a bank - Chase. When I finally had my turn, I was told that I couldn't swap my $50 in cash for a $50 bill, because I didn't have an account!!

Needless to say, I will NEVER consider doing business with Chase Bank in the future. Ridiculous!

Review: I was promised by fraud loss prevention dept that my account will not be closed until 10 business days after the last transaction (april **, 2014). I deposited $100 and also received a $200 bonus for new account. I confirmed my $300 balance in the [redacted] and scheduled an ach debit for $300. The account was closed on the [redacted]. The terms of the bonus is "we will debit the $200 if account is closed prior to 6 months". My payment was returned and my account was closed on the [redacted] causing the bonus to be reversed. If the account would of remained open till ten business days after the last transaction which was april **, the bonus wouldn't of debited and my ach debit would process successfully .Desired Settlement: If the information provided by the fraud prevention banker was incorrect, I expect a refund check of$200 be mailed to me asap. I followed the terms and conditions to receive the bonus and also confirmed my account closure date.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2014. We consider this matter closed.

If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: most bank will send things bank at about $5or $6 hundred dollars so your account doesn't get too far overdrawn. The past 2 pay periods including this one coming up, we have been over $10000 dollars overdrawn because they won't stop cashing things. My wife"s last 2 paychecks as well as her SSI bebefit chech have went to pay off the balances. My next check will too. WE have bills to pay and can't afford this. They need to do something ASAP.Desired Settlement: THey either need to refund us alot of the charges so we can pay bills and live , or open a temporary new account for us that wil automatically put my direct deposit in on Monday or tomorrow and my wife's without having tio change anything.

Consumer

Response:

yes instead od sending the majority of them back when it got to maybe 500 or 600 hundred over, they paid everything but a few items that were sent back after it got close to or over a 1000.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response has been mailed directly to the consumer on 04-**-2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Review: n August 2013, my employer Ericsson transferred Network Services employees back to Sprint(we all were transferred to Ericsson for a few years). On 4/** I took out a loan of 13,800 on 401k. While still employed with Ericsson the payments for the loan were made through ACH payments. I was informed that we did not need to payoff 401k loans immediately and to just simply call and setup ACH payments after being transferred back to Sprint. I called the day after being transferred in August 2013 and JPM had no record of the transfer taking place yet and to please call back in a month to see so they could have visibility to the account that way payments could be setup. I called back a month later in September 2013 and JPM stated that I could setup ACH payments on their website but that it would take a few days for processing and then I would be able to use ACH functionality on website. I checked back on the website daily for the next week or so and saw that ACH functionality was still unavailable. I then sent requests through JPM messaging center requesting for this issue to be investigated. I called and messaged multiple times trying to get something setup to no avail. After discussing this issue regarding payment schedules I see a re-amortization of loan on 10/** and assumed that everything was redone and a payment would have to be made. After multiple calls and messages I finally see ACH available and make a payment on 12/** of 267.44. On 12/**/13 I am informed that the loan is in default and will be treated as a distribution and I will be receiving a 1099-R as the loan is being treated as a distribution.I feel I got the runaround on this issue and it will result in me paying a approximately 5000 dollars in penalties and taxes. I feel I did the due diligence to try and be good on the loan only to be left with a company that could care less regarding this loan as JPM is not making a dime off these type of transactions. I would like the loan reinstated and monthly payments scheduled.Desired Settlement: I would like the loan reinstated and monthly payments scheduled.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided verbally to the consumer on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase stated they responded to me verbally. I did not speak with anyone from Chase regarding this issue recently and do not have any voicemails.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided verbally to the consumer on January **, 2014 and January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: This Bank charges unwarranted returned check fees. I have tried to settle this with them several times only for them to repeated charge fees again

On several occasions Chase Bank has charged me returned check fees. When I signed up for the account I was told, I could settle the balance before the next business day. In my attempts to settle the balance before the next business day I deposited funds into the account, either thru the atm or transferring money from another account. After transferring or depositing the money, I still received an NSF charge the next day. I have spoken to several chase employees and gotten different answers from all as to why this continues to happen. The bank now refuses to refund the fees they have charged me, and instead offered me a partial refund. I will not accept a partial refund. I want all of the unwarranted charges back.Desired Settlement: Return of $102 in unwarranted NSF charges

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the customer on December *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Chase Executive Office

Review: My parents sent me money through Chase Quick Pay on Thursday, October [redacted], at 2:40. I accepted the funds and did everything that Chase has asked me to do in order to receive them. Almost 48 hours later and I still do not have the money. A customer service agent assured me the money would be in my account on the [redacted]. It was not. Another agent assured me I would have the money today. I do not. Now they are telling me that the sender has to call them in order to confirm the payment, and funds will not be released until then. They have already taken the money out of my parents' account but refuse to transfer it to me. Chase is misleading customers and creating hurdles that were not there before.

Review: I bought $4 food at [redacted], my chase card was denied for payment. I was embarrassed by the event. I called my bank this morning, I spoke with [redacted] to know what happen, he was so rude to me. I asked for his supervisor. The supervisor said my account was closed by chase and they owe me no explanation. I was surprise how I can be profiled by chase. I told her that, I need to pay all my credit card minimum payment now, to avoid late payment fee, and late payment report on my credit file, so how can I get my money in the account, they said I can't get it now, until 10 days after the account is fully close. I ask them if they will provide for all my late fees and inconveniences, they said no and that they will not tell me why they are closing my account. They said I have no right to know. I can't believe this is 21st century America. Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund They should give me my money back now and explain why they close my account. If they can't provide my money now, they should pay me for the inconveniences and late fee charges on my cards. They did not inform me nor send me Email to inform me of closure.

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on August *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Chase Executive Office