JPMorgan Chase &

Review: Chase sends out a monthly marketing promotional to encourage new clients stating by opening a checking and savings for their amount stipulated you will receive 500.00 if left for 90 days. I inquired and opened the new account on 10/** with the required amount they stipulated as well as a request for direct deposit they require in their new customer contract. After not even a week later, I received a letter from corporate headquarters that they can no longer support my bank accounts and were terminating our contract as of 11/*/15. They gave me a list of financial tasks that must be performed by 10/**/15 as to insure a hassle free separation. I immediately called the branch manager as well as the corporate headquarters and received absolutely no answers or rational as to why this happened. They only told me its at the banks discretion to terminate as they see fit any accounts they want. No one seems to have privy as to this top secret information. They not only wasted my time and money, I want to warn everyone it's a scam they don't want to shell out the promotional money they offer and wont unless you are bringing over your entire life savings. Stay clear of this bank as they are unprofessional and scam artists. On 11/*/15, I personally had to go to the branch and close the account before it negatively was reported that the bank was going to do it on 11/* I'll keep my money safe in my credit union. Again stay away from Chase and their false marketing practices.Desired Settlement: As a consumer I not only want to be enlightened of poor business practices operating in New York, I also want to report the unethical and unprofessional practices I see being played on the consumer. My resolution in this matter is to know why Chase is allowed to terminate accounts with no regard or explanation to the consumer. Secondly I want to know why my account can no longer be supported by a commercial bank that actively targeted me as a potential customer. Thank you

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on November **, 2015. We consider this matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Diana S. L[redacted] Executive Office [redacted]

Review: I opened a checking acct repersenative payee acct for my daughter Hannah S[redacted] and the courts had our atty open a money market acct chase linked these accounts and were not supposed too I went to the local branch they un linked them next thing one month we were good got bank statement on 12/*/15 and it showed money market again I calked customer care they were rudeDesired Settlement: Unlink the accts I will be ckosing all 3 of my checking accts and will ask the probate judge to move the money market acct to a different bank

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office [redacted]

Review: I recently opened an account with Chase bank and I had some unauthorized charges post on my account from [redacted] and [redacted]. As a courtesy Chase called me to verify the charges, which I of course said they were unauthorized, then Chase agreed to give me a refund in the meantime while they handled the dispute with the merchants and would send me a new debit card to ensure no further unauthorized charges. All while this is going on, I supposed the "back office" of Chase reviewed my account and decided that they no longer would be doing business with me, and chose to close the account. I never received notice of this decision. When I received my new card in the mail, it didn't work and I called in to customer service and was informed of my account being closed. I was never given the reason why, but I told the representative that this wouldn't work because I had direct deposit coming from my employer that was too late to change. Either way, the closure wasn't scheduled for another 10 business days (the 10th business day was today) so my direct deposit went through just fine. On June [redacted], I went to a Chase branch to withdraw my remaining funds before my account closed and I found out that the Loss Prevention Department put a restriction on my account until the claim disputes I filed were finalized, I would not have access to over $400 dollars until then. When I spoke to the Claims Department they have an estimated time of completion of August [redacted] (the maximum of 90 days mandated by VISA), and because there were restrictions set on my account the Claims department would thoroughly investigate the dispute up to the maximum date. Basically saying, they would hold my money until August [redacted], even though I am able to submit proof that [redacted] returned the payment. When I explained the inconvenience, and that I needed the money to pay bills and get to and from work, the representative just apologized, reiterated the policy, and I'd have to wait until the claim was finalized.

Additionally, all this time Chase knew that they were closing my account but I was still doing transactions at the branches and the tellers/bankers there did not inform me of this decision. Had I not gone into the bank on June [redacted] to withdraw all my funds, I would have no idea the restrictions set and Chase's intent to "freeze" my account, in fact, one representative told me I was sent a letter with all that information.

My issue is that I find all of this to be very underhanded and shady, why would you send me a letter informing me that my account was closing and I would have restrictions on that account, when everything else with Chase is communicated via email and text? Also, the representatives have absolutely no compassion for my issue, or any sense of urgency when I call in and explain that I need my funds to get to work, pay bills, and buy necessary prescriptions for myself and my mother. And the two departments (Claims and Loss Prevention), send me back and forth constantly and talk me in circles. If I call Claims, they tell me LP is the department that can help me, then I talk to LP and they try to transfer me back to Claims.Desired Settlement: I would like Chase Bank to remove the restriction on my account so I can withdraw my money at a branch. I do not want them to send me a check in the mail as my mail is entirely unreliable.

Review: I received a letter from Chase dated Sep. [redacted], 2014 stating that they were closing my accounts with no reason provided. My checking account has been open for nearly 6 years and so many of my business dealings are associated with my Chase checking account. Closing my accounts with no reason provided is at the least unfair and such business practices should be brought to light and stopped.Desired Settlement: My accounts should not be closed for no reason.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I have multiple business checks stolen and two checks being cashed, I try to recovery my lost with the bank, they keep repeatedly saying is my own responsibility, the bank said I did not lock the checks I have explained to them, that my draw was lock but I found it was opened, that why it got stolen , I admit it was my bad fortune. but those cashed stolen check was not my signatures,plus it has so much mistakes and corrections and cross out and rewriting on it, I can not believe they can be cash anyway in such bad condition. I see the bank has not doing their parts to protect my account and my money, what is the point they keep my signature for verification? so mickey mouse can signed my check got it cash?Desired Settlement: they should be more serious to treating customer bank account. and protect them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and provided a written response to the customer on October **, 2014 regarding the issue.

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: chase bank is ripping me off

chase bank is ripping me off constantly every month overdraft fees. I am a teacher and Chase takes half my pay check for fees almost every monthDesired Settlement: FEE REFUND

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

[redacted].

Review: I get "checks" from people who bank with Chase. When I attempt to collect on these promissory notes, the Chase teller (backed by the Managers of several locations, I did not try just one) say that they are no longer a Bank, and are now a "Private, Member Only Financial Institution" and that as a non member they wish to charge me for "Cashing" a check. I mind you that NO WHERE IN ANY OF THE 10+ Chase branches do they have this pricing structure anywhere posted for people to see, and when asked they say as a non-member they do not need to show me their policy.They are not part of the [redacted] program, so the fee should not be more then $2 per CA laws. They also try to tell me that they are providing me a service, and I have pointed out that the account holder wrote the check, and it is a request of the account holder they are following, I am just the bearer of the note, and not the one who wrote the request. It is their member who made the request they are honoring, and if there are fees associated with this request that they need to take that up with the account holder.This is extortion since Chase is the only company liable to honor the note. (given that the account is in good standings and that funds are on deposit) If I wished to pay a "check cashing" fee I would go to a "check cashing" location.I have tried several avenues with this company. I have to go to several locations before I can get a Manager to honor the check for it's face value, and that is only after they tell me this is a 'one time' thing. Why would be be one time? They seem to feel they are not obligated to honor the requests of their customers and that they can re-negotiate the terms after the fact.I know if I requested the get the funds in 1/2 dollar pieces, or some special format that a fee would be understandable, but I never made any such request unless they demand the extortion fee.(That is how I have gotten it waved, but I should not need to demand such requirements.)Desired Settlement: Chase, as well as other financial locations that offer their customers checks to pay their bills with should honor the notes at their face value as the note reads. It is a strait forward transaction that the company promotes as their business model. When you open a "checking account" they offer your checks to pay your bills. No where on the notes do they say "fees may apply when presenting this note".[redacted] and other banks do not have this fee. And if they wish to "cash checks" it is $2

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

All I needed was a nice $50 bill to mail to my nephew in CO for Christmas. After going to several places without success, I was so happy to see a bank - Chase. When I finally had my turn, I was told that I couldn't swap my $50 in cash for a $50 bill, because I didn't have an account!!

Needless to say, I will NEVER consider doing business with Chase Bank in the future. Ridiculous!

I submitted a mobile deposit through my Chase Mobile App on Monday, which was Martin Luther King Day. The mobile app notified me that my deposit would be available in my account the next day.

The next morning, it was no available and two supervisors from Chase customer support told me that the only way to make the funds available that day was to cash the check at the bank and deposit the funds. I asked each representative if that would be deducted from my employers account twice and they assured me that the mobile deposit would be declined that night, saying it was a duplicate transaction. They said if a duplicate deposit was credited to my account, just wait a couple days and the duplicate funds would go away.

On Wednesday, we found that duplicate funds had been issued AND deducted from my employers account. I called Chase and was told that it would take 48 hours to resolve the issue and the duplicate funds would be credited back to my employer.

On Friday, both deposits were taken out of my account, which means that TWICE the amount of the check was taken out of my account, including my CASH deposit. We called customer service and they let us know that the funds, in the correct amount, would be issued back to our account the next morning.

On Saturday, we called customer service and visited our local branch in the Haynes Bridge Shopping Center in [redacted] and we were told by all representatives that every person we had spoken to the past week had not done their research, had given us inaccurate information, we were not able to get these funds available.

Review: I complained about this before (complaint #[redacted]), but you (Revdex.com) did nothing and closed the complaint - I want a resolution. The bank generates unpredictable holds on my paychecks which originate from [redacted]. The holds might be 1 day, 2 days, 1 week, 2 weeks, 4 weeks - sometimes there are multiple holds. I live paycheck to paycheck and am in a total panic. I spoke to the [redacted] - she indicates what is happening is the checks are given to a collections department, who extends credits to me to cover the checks, depending on how long or how much trouble they are having collecting from the originating bank, they have to put holds, because the credit extended to me has a limit of $5000. It turns out that amount is not per check or per month, it's indefinitely. I was never informed when I opened the account with one of these checks that there would be problems depositing checks from other countries. The checks, BTW, are in US dollars. The only work-around I've found is (for some crazy reason), to make a copy of the check before it is deposited, then wait a couple of days after depositing, then go to the branch manager, and fax the copy of the check to the collections department, who releases the hold. To me, it's kind of silly that a bank which allows people to deposit checks by taking photos of checks with their cell phones, and prints copies of the checks on the receipts, needs a picture of the check in order to release a hold.Desired Settlement: I need to be able to make deposits like anyone else, without having to go to the manager to fax pictures of them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on February*, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a long time customer of Chase bank. I work as an executive in a US based company in Macau. In June, Chase bank clsoed my account that had $235,000 in it without telling me. They froze my funds for a month. They bounced my quarter IRS payment resulting in a $362 fee. To this date, I am unable to talk to anybody in the bank to get an explanation why with the exception of "we reserve the right to close accounts". This has caused many problems for me and I am unable to speak to anybody to get this resolved. I tried talking to my [redacted], and he is even unable to find anybody in the company to give an explanation. I tried the [redacted] of Chase - [redacted], but he has not responded to my e-mails or fedex letter I sent in June.Desired Settlement: I woule like my account opened up again. I would like a refund of my $362 fee from IRS for bouncing my quarter IRS check. I would like an explanation. I would like an apology.Thank you for your help. This has been very frustrating for me.

Business

Response:

Dear [redacted]:

This email is to acknowledge receipt of your correspondence from [redacted] - Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed responses have been mailed directly to the consumer on June **, 2013, June **, 2013 and July **, 2013. Therefore, please note there will be no further response to the consumer regarding this issue.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

Thank you for your kind assistance in helping me with this issue. Chase bank has responded to me on a few occasions since they closed my account in June without notifying me. Their response has been "we have the right to close your account and after a detailed review we exercised that right".

I was a customer with Chase bank for over 10 years. I work as an executive with a US based company in Macau, China. I make a very good salary and send my hard earned money home to the the USA. I pay all my taxes and do everything that a USA citizen is proud to do.

I have not been able to find anybody to talk to me at the bank and give me an explanation as to WHY they closed my account. All I want is a 10 minute conversation with somebody who made this decision so that I can understand the reasons behind it and any consequences.

Thank you for your assistance in this matter.

Kindest Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dea[redacted]:

This email is to acknowledge receipt of your correspondence from [redacted] - Case Number [redacted]. As previously advised, we have fully reviewed this matter and detailed responses were mailed directly to the consumer on June **, 2013, June **, 2013 and July **, 2013. Therefore, please note there will be no further response to the consumer or the Revdex.com regarding this matter.

If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] did call me. I received the same information as was given previously. "Chase Bank has the right to close my account without any reason." They refuse to tell me why my account was closed. As a US Citezen that has done everything correctly, I cannot accept this. Does the Revdex.com have a recommendation for legal support for this matter? I am concerned about what other reporting Chase Bank may have done that may damage me in the future. I am concerned about what caused this to happen to a US Citizen who is working abroad doing nothing but sending my hard earned money back to the USA so I can pay my taxes and secure my future.

I would like to Thank the Revdex.com for the support on this issue. I got nowhere until I received your help. At least I got a phone call thanks to you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was the victim of Identity theft on 10/**/2013. I had lost my wallet and did not notice until the next morning. My debit account was used to make a fraudelent check deposit at Chase-Glendale Heights, IL and three $479.64 purchases at Walmart-Dekalb, IL. All three charges for $479.64 were posted between 5:00am and 5:03am on 10/24/2013, less than a 3 minute span. I filed a police report and spoke to the manager of Walmart-Dekalb regarding the unauthorized charges. Walmart has cooperated and checked the cameras and they have verfied for me they have an individual on camera making these said charges during the night of 10/**/2013. Chase has denied the claims that I filed with their company because they claim they are unwilling to prove the charges were unauthorized charges. As a trusted financial institution it is there duty to protect their customers from identity theft as well and provide liability protection. The day before my card was lost I had an available balance of $9.82. The check that was deposited in my account was a fake check made out for $2884. The check was deposited at a Chase ATM and the funds were immediately cleared by Chase, even though it was a fake check, allowing the identity theif to use those available funds at Walmart. The next day Chase returned the ficticious check ($2884) however they still allowed the walmart charges ($1438.92)to process even though no funds were available in my account. Chase is now holding me liable for the 3 charges made at Walmart-Dekalb,IL between 5:00am and 5:03am on 10/**/2013 which totals $1438.92. As I previously stated my claims were denied by Chase, however they do not consider the cameras at the Walmart-Dekalb or the facts found by the police to make their decision. I am a very dissatisfied Chase customer as now I am out of $1438 and Chase will not help me whatsoever. Ive been a Chase customer for over 3 years.Desired Settlement: I would like the 3 unauthorized charges that were made at Walmart-Dekalb on 10/**/2013 between 5:00am and 5:03am to be returned to me. $1438.92

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on November *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Message from Chase:

"Our records reflect that we have a claim on file to dispute PIN-based

transactions. We conducted and investigation and denied the claim based on our

findings.Upon receipt of your complaint, we attempted to review this matter for

a second time and found that we will need more information from you. In order

for us to further assist, we will need to speak with you to obtain the

additional information. Please contact Claims by calling ###-###-#### to

provide the additional information."

The questions Chase was referring to were as follows;

Do you own an Iphone 5? Do you use your Iphone5 to access Chase Mobile app?

What type of car do you drive? Does your car have a sun roof?

I thought the questions Chase asked me were first and foremost irrelevent to the situation. Chase has denied my claim stating "Chase is unable to prove these charges are unauthorized." I reported my claim less than 12 hours from the time the unauthorized charges were made. According to the FTC, as a customer you have a certain timeline to report unauthorized charges before you will be held liable. If you report the charges within 2 days of them being made the FTC states I should not be held liable for more than $50, after 2 days customer is liable for up to $500, and after 60 days liability is on the consumer. The charges were made at 4:00am on Thursday the [redacted] of October. I went into the bank to report the charges on Thursday the [redacted] of October at 1130am on my lunch break. I still feel as though Chase is not being fair to one of their loyal customers.

As a result of this I will never bank with Chase unless they rectify the situation. I would reccomend all people to stay away from Chase if they have the option. If you suimply read other reviews as well as mine you will clearly see Chase will try to avoid assuming liability for any unauthorized charges. They will find any possible way to place the blame on the consumer just to avoid the loss.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on November **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: I received an e-mail from Chase bank stating that my account was debited $190 for an EZ Pass transaction. I called them to discuss this, I spoke with "[redacted]", who wanted to place me on hold for 15-30 minutes and transfer me to the fraud dept. I advised her I would not wait on hold and have them call me back, where she advised "we can't do that". I came further to find out she is located in the Phillipines...... I certainly didn't sign up with a Phillipine bank or use my EZ Pass to cross a bridge in Asia. I'm not sure [redacted] knows what EZ Pass is. She transferred me to the United States after I requested an American representative, to which I was left on hold.Desired Settlement: I want my money back, or a direct answer as to what is going on. In addition, I don't ever want to be transferred to speak to a different country for my local banking operations.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no. [redacted] . Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: n August 2013, my employer Ericsson transferred Network Services employees back to Sprint(we all were transferred to Ericsson for a few years). On 4/** I took out a loan of 13,800 on 401k. While still employed with Ericsson the payments for the loan were made through ACH payments. I was informed that we did not need to payoff 401k loans immediately and to just simply call and setup ACH payments after being transferred back to Sprint. I called the day after being transferred in August 2013 and JPM had no record of the transfer taking place yet and to please call back in a month to see so they could have visibility to the account that way payments could be setup. I called back a month later in September 2013 and JPM stated that I could setup ACH payments on their website but that it would take a few days for processing and then I would be able to use ACH functionality on website. I checked back on the website daily for the next week or so and saw that ACH functionality was still unavailable. I then sent requests through JPM messaging center requesting for this issue to be investigated. I called and messaged multiple times trying to get something setup to no avail. After discussing this issue regarding payment schedules I see a re-amortization of loan on 10/** and assumed that everything was redone and a payment would have to be made. After multiple calls and messages I finally see ACH available and make a payment on 12/** of 267.44. On 12/**/13 I am informed that the loan is in default and will be treated as a distribution and I will be receiving a 1099-R as the loan is being treated as a distribution.I feel I got the runaround on this issue and it will result in me paying a approximately 5000 dollars in penalties and taxes. I feel I did the due diligence to try and be good on the loan only to be left with a company that could care less regarding this loan as JPM is not making a dime off these type of transactions. I would like the loan reinstated and monthly payments scheduled.Desired Settlement: I would like the loan reinstated and monthly payments scheduled.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided verbally to the consumer on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase stated they responded to me verbally. I did not speak with anyone from Chase regarding this issue recently and do not have any voicemails.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided verbally to the consumer on January **, 2014 and January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: most bank will send things bank at about $5or $6 hundred dollars so your account doesn't get too far overdrawn. The past 2 pay periods including this one coming up, we have been over $10000 dollars overdrawn because they won't stop cashing things. My wife"s last 2 paychecks as well as her SSI bebefit chech have went to pay off the balances. My next check will too. WE have bills to pay and can't afford this. They need to do something ASAP.Desired Settlement: THey either need to refund us alot of the charges so we can pay bills and live , or open a temporary new account for us that wil automatically put my direct deposit in on Monday or tomorrow and my wife's without having tio change anything.

Consumer

Response:

yes instead od sending the majority of them back when it got to maybe 500 or 600 hundred over, they paid everything but a few items that were sent back after it got close to or over a 1000.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response has been mailed directly to the consumer on 04-**-2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Review: I was promised by fraud loss prevention dept that my account will not be closed until 10 business days after the last transaction (april **, 2014). I deposited $100 and also received a $200 bonus for new account. I confirmed my $300 balance in the [redacted] and scheduled an ach debit for $300. The account was closed on the [redacted]. The terms of the bonus is "we will debit the $200 if account is closed prior to 6 months". My payment was returned and my account was closed on the [redacted] causing the bonus to be reversed. If the account would of remained open till ten business days after the last transaction which was april **, the bonus wouldn't of debited and my ach debit would process successfully .Desired Settlement: If the information provided by the fraud prevention banker was incorrect, I expect a refund check of$200 be mailed to me asap. I followed the terms and conditions to receive the bonus and also confirmed my account closure date.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2014. We consider this matter closed.

If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: I had a contract with Chase Bank to Settle for $25,000.00. After paying close to $20,000.00 they gave my account to another representative, because the representative I had got another position. The new representative would not return my phone calls. I made complaints that she would not respond to my calls. After finally speaking with her, she now says that my contract was void because I was out of time. I said this is not my fault, this is your fault for not following through. And also taking to long to respond. The prior representative and myself would speak every month to schedule my payment. He told me that after making the last payment that I had set up with him, that I would make a settlement offer. They took him off my account and now the bank is saying the contract is out of time and I have to start all over. How can Chase Bank cheat me like this. Now they have sent my account to a collection agency. I was paying what I was suppose to how can they keep my money and still turn my account to a collection agency.Desired Settlement: I would like to pay the balance of our agreement and settle this account, so that on my credit report it will indicate settled.

This is a request that you office pursue this matter with Chase. Even more importantly, this is a request that your office do what it can to make the mortgage commitment letter legally binding if the applicant has made (as we did) every effort to meet the conditions set forth in the commitment letter.

We applied for a mortgage with the Brooklyn Branch of Chase Bank in July for the purchase of a property on [redacted] a cooperative building. We were issued a good faith estimate on ** August and a lock-in agreement (attachments 1, 2). We were issued a mortgage commitment letter on * September (attachment 3). At this point, we withdrew our application with a competing lender because we thought the commitment Chase was binding. The Chase commitment letter had conditions—requests for more documentation. We responded to the conditions (see attachments 04.a-e) and received assurances from the mortgage banker that we had met the conditions. Despite making every effort to satisfy the conditions of the letter—and satisfying those conditions as far we can tell—Chase reneged on its mortgage commitment on ** October, five days prior to the scheduled closing (* November).

We have asked Chase for an explanation for its reversal (see attachment 5). To this date, we have not received an explanation from Chase.

Review: Name of Business: [redacted] there is a deposit issue of $70.06 that the bank deducted from account I spoke to the branch [redacted] at [redacted] or [redacted] about this issue explaining that Chase Bank teller made a mistake and therefore the $70.06 needed to be credited back right away to the acount but did not get a proper answer much less the credit back. I even tried customer service, business specialist department and they all refused to resolve the deposit issue. I do not have any other options to go to. please helpDesired Settlement: I need the credit back to the account as soon as possible

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on January **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, [redacted] This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Despite informing banker I did not want overdraft protection on my bank accts utilizing my credit card, it was done anyway. I was charged for an overdraft last year and not notified, have been continuing to be charged interest on this overdraft for 9 months w/o being informed. Chase waived fees associated with this but would not refund interest charged.Desired Settlement: Refund overdraft interest that has been charged monthly for approximately 9 months

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,