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JPMorgan Chase & Reviews (384)

Dear Chase Bank.... When did u decide wall up your teller area and only have 2 windows... this is the 3rd location I've visited with 10+ people in line and only 1 or 2 tellers.... However your lobby are is larger and full of "Bankers" Cubicles with 3 out of 5 bankers sitting working on the computer with 3-4 lobby customers waiting.. and how come as I wait I am able to see all of the private information of the customers using your new in lobby ATM Machine's. ..a screen protector may help that...and thanks for deciding NOT to give change anymore to non chase customers it's great when I have to come in for my bosses business deposits then have to travel to a different bank for that.. and the $8 check cashing fee when I can't make it to my bank that u charge me is awesome!!!. The free lobby coffee is still a nice touch.

I wrote and delivered a check to a person. The check was lost or stolen. Before I had the chance to cancel the check, I saw the check was deposited at JPMorgan & Chase Bank.

Upon further review, the check is not endorsed, nor is the check written to the person who cashed it. JPMorgan & Chase cashed written to someone else, with no endorsement - this makes JPMorgan & Chase party to fraud in my book.

If they had rectified the issue in any sort of timely manner, I may have let it slide as a rare occurrence of gross negligence. However, I am now over a month into this, and my bank has just informed me Chase may take up to 180 days to rectify this issue (if at all). Chase fraudulently takes money, and then is allowed 6 months to pay it back? Chase is negligent, I pay the price.

Review: in october while checking my bank account I saw some pending transactions not purchased my me I called the bank the first purchase was for a 1.00 the second was for 39.95 the third was for 68.27 all made on oct * I think it was an on line game company we had purchased 2 games to download on the computer in the past we we did recieve 2 emails from this company but couldnt read them, they were in a foriegn language we still have those I canceled that bank card right then several other charges for almost 1000.00 were blocked after stopping the card or the investigation started they returned my funds then I got a letter say it was my address and they took my money back out of my account on dec 16 I called the bank immediaently they said someone would call me back now jan * stillno word cant get through to a human everytime I try yes if they stole my information off the computer they would have my information my address I fill like I have been robbed I thought buying thing with a visa on line meant I had some protection I will never purchase anything online with a visa again or probally bank with chase againDesired Settlement: I just want the money back for things I did not purchase

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Complaint [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Chase Executive Office

Review: Chase froze my account after authorizing an external transfer initiated through my online access. This isn't the first issue I've had with Chase's procedures around being overly trigger happy with new accounts, and experienced numerous difficulties with their Sapphire credit card - of which, I am disputing a separate problem through small claims court on May **. Needless to say, my experience with Chase's products has overall been subpar.

Their solution for this particular problem was to have me either go into a branch with two forms of ID, or resolve it via their automated phone system (which didn't authenticate). As mentioned, I initiated the transfer, and the only way for it to occur was for me to authorize initial deposits made to link the two accounts.Desired Settlement: I don't want Chase to automatically freeze my account due to normal activity, especially when I'm trying to transfer funds into the account. I would like it to function normally, unless I specify an issue.

If possible, I'd like all problems with Chase resolved asap.

Review: I liquidated my JP Morgan Chase stock account deposited those proceeds into my and my daughters JP Morgan Chase checking account to cover a large expense. The funds from the stock account were immediately debited. I placed no stop payment nor fraud alert on that check which was drawn on JP Morgan Chase bank. Yet, the bank declared the deposit fradulent and seized all of my funds in all of my accounts at the bank. I went into the bank, presented my valid ID and verified I, indeed liquided my stock account and deposited the funds into my bank account yet the bank refused to release my funds to me. With my funds seized, I was unable to pay my expenses and incurred severe penalties.Desired Settlement: Immediate release of all my funds and compensation for fees incurred.

Consumer

Response:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Sincerely,[redacted]

Review: I did a deposit of a check on Friday June **,2014 and my check got in hold because the check was not payable to anyone , and I was not noticed about the hold on my account , and by today I am one week out of any money. I went to the bank on June ** to get my issue solved, and on tuesday ** I got the check delivered on my house , and Wednesday I went to the bank location again and the lady who works there she told me , I will get the money today's date. Chase bank is the worst bank in the United States.Desired Settlement: I WANT MY MONEY BACK AS SOON AS POSSIBLE.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on Wednesday 06-**-2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 8/**/2013, I opened online a checking account. At the end of this application I was sent an email stating that the checking was approved and that the account number would come with the checks. The checks came on the [redacted] and Yesterday I rec'd the debit cards (2 one for my son and myself). Under a separate cover there was a letter telling me that this account was closed. Reading the letter it gave no reason why. I have been doing my banking there for many years. Well with the account closed I have yet to see my $100.00 that I used to fund the account and the person in the fraud prevention, yes fraud! All I can say is that the person could have been a janitor for all I know. This person said that myself and my son would have to go to the branch to show ID. If I was not [redacted] that would not be a problem. He is the other kicker, my son is [redacted] as well. Did not ask.Desired Settlement: These days people that work I in banks , all they know how to do is say they are sorry, but no help to resolve the problem. These people that work for chase feel they don't have to identify themselves in fear of losing their job. Well tough [redacted] you want to talk to a [redacted] man like I'm a [redacted] , he deserves to be fired. I want my money back in my account by days end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On a Sunday September morning I review my Chase account via online mobile because I was awaiting a 100 dollar deposit by my father, I noticed that there was activities with deposits and withdrawals of totaling over $3,600 in my Student checking account. There was two withdrawals totaling $1,600 removed from the account within 12hours going from one day into another, and 900 dollars still remained in the account. I immediately called the bank informing them of fraudulent activities and moved the remaining balance to savings. I personally went to the bank to find out what was happening with my account, the bank stopped the account, retrieved the remaining $800+ and the $100 deposited by my father and told me I was responsible for the remaining $1600 dollars, because my pin was used. I have never given out my pin and do not know how it was obtained. My mother and I discovered after many attempts to resolve the matter, that a call was placed by the person(s) calling from the bank during off hours stating that their deposit of checks did not go thru their bank's ATM because it crashed, the bank immediately credited the account for $3600 via "GOOD FAITH". this allowed the thieves to remove the money. But there was never any checks or paper deposited, just the call. So, there is never a company or account to remove the monies from and Chase never saw a check to clear and/or verify. My family and I feel because I am eighteen years old, they want to hold me responsible because only I can speak under my behalf. So with my TAP check, and help from my family and I were forced to pay the bank $1600, so my credit history will not be damaged. Chase was negligent and should be accountable for all wrongful transactions, they did not verify there was checks, accounts, or monies to be available and clear, they just went on GOOD FAITH and ruined my account and put my future credit history in danger!!!! I have kept a average of $40 in my checking and no more than a $1200 check was deposited, which took at least 3 days to clear. So thing is wrong!!!Desired Settlement: Refund of the $1800, $1600 to clear their balance and fix my credit, $100 deposit my father made. and $100 bank charged for overdraft fees.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Complaint No. [redacted].

Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 04/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.

If you have any questions or concerns, I may be reached at ###-###-####[redacted].

Sincerely,

Review: My experience with Chase Bank has been not fun, I closed an account, someone at chase decided to take it upon themselves to apply a merchant charge on a closed account to my new account with out even calling me to see if the charge was legit. When I found this out, I closed all my accounts with Chase Bank and now they want to send the bill that they decided to pay without my consent to collections.Desired Settlement: To have chase take this off of my credit and to resolve the charge they created by not contacting me the customer if the charge is legit or not, charging a new account on a merchant that is collecting off a closed account.

Review: On 8/**/13 after spending the day at a local theme park, I get home and check my emails. I see an email from chase debit card fraud. with 4 different translation that I DID NOT authorize. I get on the phone and call right away explained that I had no idea of those charges and that it could not of me because I was at a them park all day 45min away from the location the charges were taking place and that I had the card in my possession at the theme park, Guy on the phone said sorry this happen we will take care of it. On 8/**/13 looked at my bank account only to find that the charge was reversed back to me!!!???? I called chase back and what I was told over the phone was beyond surprising!!! One rep said "well this is a wallchart that you have been to before so since you have been there before we don't consider it fraud" When I asked how was the card used I was told that it was used as credit, When I asked did they verify the signature.. I was told "Chase doesn't verify fraud by signature" Was told the I was responsible for the charge, I asked to speak to a supervisor and she told me the same thing. Called back the same day to try to speak to someone that can help find a way to get my money back.... Every single RUDE rep. said to me you are not getting your money back!!! So I called walmart, they gave me all the info on that transaction, 1 translation was approved and 1 transaction was declined literally 1 minute apart!! That right there should raise a flag. I called chase back and told them that walmart had VIDEO SURVEILLANCE of someone else using a duplicate card of my credit card number, I also have proof of where I was at the time and place the fraud took place , and the Rep from chase back told me that "Even if I had a police report and all the proof I want, I was not getting my money back"!!!???

At this point CHASE a bank that I was suppose to trust with my money has failed to keep my money safe and has done nothing but be completely RUDE!!

I closed my account with Chase and I will spread the wordDesired Settlement: I would love nothing but to get my money back

BUT I WOULD MOSTLY WANT AN APOLOGY FROM EVERY REP I TALK TO FOR NOT BELIEVING ME AND ALLOWING SOME ONE TO STEAL FROM MY ACCOUNT

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom It May Concern:

I am writing to re-open my case #[redacted], As I only recieved a reponse recently from chase and I didnt have enough time to act on it.

Chase didn't take care the situation but only ask for proof that I already produced and explainded to chase customer service. I believe that I am now just getting the run around.

Attached is there letter and a letter of permission to discuss my case

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]

Sincerely,

Chase Executive Office

Review: On 03/**/15 I went to the atm to deposit 750.the atm accepted the money and then gave me a receipt telling me the atm has experienced a technical problem. I've called numerous times,I was first told it would take 4 to 6 business days.then to give them til this week. I went to a headquarter and the guy helping me called chase and they said to give them 24 hrs for an email,which I never received. I called After 24 hrs and they said to give them from 24-48 because they are still investigating I don't know what for almost 2 weeks nowDesired Settlement: I want a response! Not to be lied about getting a response and then having to wait more knowing that I really need This money and relied on chase with it instead of another bank.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on April **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office

Review: On Thursday October **, 2014 at 5:44pm. I had called in a reorder of Deluxe Checks and the representative had told me that my debit card/ checking account will be debited on Monday October **, 2014 and it has not yet been done so in the amount of $23.95. When I used the automated teller machine it had shown that me account was not debited yet, and when I had spoken to a Chase Bank representative on Wednesday October **, 2014 and I was told that someone inside this branch to hold back the ordered checks and send them out next week. All I am asking is that my account be debited in the amount of $23.95, so I can use the reminding balance in the checking account. Because I feel that Chase Bank is trying to have my account overdrawn so their will be overdraft fees and not enough money inside the account for the money to be there to pay for the ordered checks that I had ordered over the phone Thursday October [redacted], 2014.Desired Settlement: I want Chase Bank to go ahead and debit my checking account in the amount of $23.95. My account number is [redacted]. The routing number is [redacted]. Thank you for your help

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My checks were sent out on Monday October **, 2014. The matter has been resolved. Thank you again for your help.

Review: I have been a member of Chase Bank since it first became Washington Mutual in Fresno. I've never had an issue. I had a savings account and a checking account that were linked together. If there was not enough money to cover a transaction, it would simply take my money out of the savings account. Recently, the bank decided that I had used my savings account too much and switched it over to a checking account without my knowledge. Because of this, the accounts became unlinked, causing many charges to not go through and incur overdraft fees. I only discovered this to have happened because my card was declined. Immediately I pulled up my account on my phone app and saw that I was already over $1000.00 in overdraft. At this point, my account had been unlinked about 4 days before I had gained knowledge of it. Immediately my husband, who is also on the account, visited the branch and spoke with a teller who assured him that he would talk to his boss, the [redacted] and we would get a call that afternoon. By the next day, we still had not received a call, so my husband called again. [redacted] told us that she would have to talk to her boss in the back office and she would call us later that day. This was a Friday. We did not receive a phone call until late Saturday afternoon. In the meantime, we received a letter stating the account had been switched over as of August *. The letter was drafted Aug. *, postmarked Aug. *, received Aug. *. During all this waiting, more charges that had been pending, as well as autodrafts for bills, had gone through accruing more overdraft fees, for a total of 12 fees. [redacted] called late Saturday and told us that she could reverse 5 of the fees. We went in on Monday and spoke with [redacted] as we found this to be unacceptable. [redacted] assured us that she would talk to her [redacted] in the back office and it would be resolved that day. It is Wednesday, a week later, and we still have not received a return phone call, nor has the issue been resolved.Desired Settlement: DesiredSettlementID: Refund

I would like the entirety of all overdrafts occurring on this account as of August *, reversed and refunded. They have already reversed 5. I would like the remaining overdrafts, including a one time "extended overdraft" fee of $15, refunded.

Consumer

Response:

Chase has satisfactorily completed our agreement. Thank you.

Sincerely,

Review: was charged 102 in overdraft charges when there was money in the account.

had money in the account on 7/*/14 before I went to sleep. my direct deposit hit at midnight and then I wake up with charges assesed to my account. 3 overdraft charges when there was money in the account. I want my 102 dollars back!Desired Settlement: refund my 102 to my account

Consumer

Response:

they refunded me. Thanks Revdex.com

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I made a deposit to my checking account and I was unaware the cut off time was East coast time. I called and spoke to someone when the transaction was pending and usually the direct deposit comes out on the [redacted] not the [redacted]. When I spoke to [redacted] she said "I have the authority to give you the credit and I am choosing not to" then she offered me to speak with executive relations and told me no I could not speak to them. I made a good faith attempt to deposit funds so the account would not be over drawn and I feel the fee should be reversed. I have had fees reversed in the past but those were under different circumstances. I would like someone from Chase to contact me regarding the issue and I feel that [redacted] should face disciplinary action for the way she treated me and throwing her title as if she was above the customer. I will provide my account number when someone calls me back and or it can be searched by my first and last name [redacted].Desired Settlement: Refund my account the $34 overdraft fee.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed response was provided verbally to the customer on July *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Chase is the worst Corportation, they care about nothing but takin g the customers money and representatives are rude when you contact them in regards to these issues. I have cancelled by account after hundreds of dollar stolen from me, they sneak fees everywhere and then treat you horribly! I have recordings of their horrible service as well.

Review: On the [redacted]of this month my account was broken into, someone took $1000 from my account that day, the next day they deposited 10 checks for $498 into my account then at midnight they started to withdraw money. They 1st took $200 then $340 then $800 and then they made a purchase for $2700 at a company called professional services. What upset me the most is that the bank allowed this person to clean out my account before they put a freeze on it. I did the claim with them and I had absolutely zero access to my account because of the freeze that was place on it, my debit card wasn't working nothing worked. I was told it will take 10 days for them to come to a conclusion so I called them over the weekend and they told me that they put $1500 into my account but a atm withdrawal was made for $1000. Meanwhile I don't have a working debit card and I haven't been to the bank in the 2 weeks I've been waiting for them to finish their investigation so how is that possible??? i'm thinking that this is an inside job, someone that's working at chase is messing with my account and my money. How can a big bank like chase could be so careless to let something like this happen?? This is the 3rd time someone broke into my account but this has been the absolute worst and to have them doing the investigation and someone still took out $1000 right under their nose, how the hell is that even possible?? This has been a big inconvenience for me, I can't pay bills because they have the money on hold that was suppose to pay my bills on lock!Desired Settlement: I want my money and I want that account close immediately

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 05-**-2014.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely

The absolutely worst banking institution. They charge you to print out bank statements, if someone is putting money in your account they don't accept cash and put a hold on everything else. My recommendation empty your account and take your money else where because chase is the type of bank to steal from you a.k.a. not give you your own damn money. I hope they go bankrupt. I'm done.

Review: I went on maternity leave, and stopped receiving a direct deposit paycheck in November. Shortly thereafter, Chase notified me that they were ending their relationship with me (no reason provided). At the time, I had over 6000 in my checking account. They initially suggested I transfer the money to another account. When I attempted to do so, they clawed the money back and I was charged a fee by the other bank. When I called them again, they again suggested that I transfer the money out, and again clawed the money back, this time resulting in no fee (different account). When called for an explanation, I was placed on hold for an extended period, and they apologized, and said they would have to cut me a check. They never cut me a check, and after repeatedly saying it was in the mail (mixed messages), they said that I had to drive over 100 miles to the nearest branch at their convenience and fill out a form. They refused to fax the form, they refused to email the form, I had to drive over 100 miles each direction at their convenience to sign a form in order for them to cut a check. Despite repeated entreaties the following week, they said they could only mail it regular mail, no federal express or UPS or anything that would require a signature or be trackable. They promised it was on its way and would arrive mid-month February, now 3 months after they locked my account. They said it could take up to another week to arrive. On March [redacted], 2014, I called Chase, and they said the check was never sent, they would have to look into it. Upon further review, I received a message on March *, 2014 that they lost the form I drove over 200 miles for, and I would have to drive another 200 miles and blow another Saturday filling out their form. Again, no faxing, no emailing, nothing.Desired Settlement: All I am looking for is the money that was in my checking account, which they have now held hostage for >90 days without any reasonable explanation. Via some format that can be tracked, so they can't "lose" it again and attempt to drag this out for more months and waste my time, money, and energy. I would not willingly ever do business with such a dishonorable, unprofessional company again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: Chase has just canceled all of my families checking/savings accounts without any justification.

They sent everyone a notice on 11/**/2013 stating that they are exercising their right to terminate the relationship. I went into my local branch and they connected me to someone in the Loss Prevention Department. This person would not tell me why my account was being canceled, other than the fact that I had been deemed a "high risk client." The woman on the phone was extremely rude and refused to connect me to anyone that could help.

Even though they may have deemed me a "high risk client," It doesn't make sense to cancel my mother, father, aunt, and grandfather's accounts. There has to be more to this than they are letting on.

My grandfather is 72 years old and receives his social security direct deposit in that account. This will inevitably delay his social security payments, which he needs to survive.Desired Settlement: I want an actual explanation as to why my entire family has been blacklisted. Recently, many [redacted] had their accounts canceled by Chase and I have a suspicion that my family's account was terminated on these criteria as well, since we are [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on November **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

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Description: BANKS, CREDIT CARDS & PLANS, INSURANCE COMPANIES, MORTGAGES, FINANCIAL SERVICES

Address: 7780 Fountain Mesa Rd, Fountain, Colorado, United States, 80817-1565

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