Junktiques Collective

After investigating the case with ***, it looks like the first package has been lost in transit so we have resent the order which appears as being delivered on December *** Here is a link to track the order: [redacted] We have informed the customer directly of our actions but we have not received a reply yetWe hope that the second package has been safely received and we are sorry for the inconvenience caused by this incident

We have had several email exchanges with the customer about her order and we have done our best to ship the package within the expected time frame but due an unexpected shortage of stock, this has been delayed for a few daysThe order had to be handmade especially for the customer which caused the slowing down of the processThe customer is being updated regularly by our Customer Care team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The hair has been sent to the customer directly from our factory in China, in order to minimize shipping timeAll non-stock orders are shipped from our factory in China with [redacted] , the ones that we have in stock are sent from our warehouse in New York with [redacted] We are very sorry that, because of a mix-up, the customer was sent the wrong color of hairWe have been in contact with the customer via e-mail since then, and we have shipped (and delivered) the correct item

The customer used our free return label that contained a tracking numberAccording to this tracking, the order was delivered to us onFebruary **, 2016: [redacted] We have informed the customer on Feb [redacted] via email that the order needs to be processedWe need to make sure that the return is refundable - in its original box, clearly untouched, unworn and odor-free (hair which has been used can't be returned)Also, the customer was informed that this process can take up to a month.We have issued a full refund and informed the customer by e-mail

Firstly, allow us to confirm that only one order has been placed from the customer's account and only one payment has been takenAs requested, this order has been canceled and the refund has been issued as wellWe noticed a few failed attempts to place an order but only one order has been successfulThe other transactions are probably a result of the bank putting the funds on hold temporarily, but no additional payments have reached usWe have explained the situation to the customerWe apologize for the misunderstanding and we have done all that was in our power to quickly remedy the situation

We apologize for the delay in delivering this order, which occurred because of the busy holiday timeIt was shipped, delivered and signed for business days over the delivery timeWe are also sorry for the delayed communication with the customer - unfortunately some messages received during the holidays were initially flagged as Spam

We have not yet received the returned package from this customer, but we are now in contact with her to send her a new itemAs soon as the customer confirms the shipping address, we will resend the productIn the future, we trust we won't come across this issue anymore, as we have just changed our return policy and all our free return labels will include a tracking number

We take full responsibility for the delay in this customer’s caseThe customer placed the order around a very busy time for us, and we posted a message on our website stating that orders may take up to business days for processing (as opposed to our standard time of up to buisness days)The delay was a bit longer than that in this case, and we apologizeWe have shipped the customer’s order today and sent her an e-mail message with the tracking number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I still have not received my orderThe company has provided a tracking number for my order that was shipped and the tracking number states not found when I try to trackThis business is ridiculous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for the delay that occurred in this caseThe order was actually shipped a few hours prior to the customer making this Revdex.com complaint, and it was delivered and signed for by the customer today (a day later)We went ahead and issued a 20% refund on this order, as a token of our appreciation for the customer's patienceIf the customer still prefers to receive a full refund, we ask her to return the package to us using our free return label, and we will fully refund her upon receipt of the package

We have checked our records and this order has been fulfilled on September [redacted] after agreeing with the customer a mutually acceptable solutionThe wig has been delivered days later on September ***.Here is a link that shows the tracking information: [redacted] We do not have any records of any recent emails being sent to usWe have initiated contact with the customer to offer any additional information that is needed but we have not received a reply so farWe are happy to help with any issue or reasons for dissatisfactionOur Customer Care agents are available from 10AM to 6PM EDT to assist all customers with their inquiries

We hope the customer will accept our apologies for the inconvenience caused by the delay in processing this orderThe order is currently in transit and it is scheduled to be delivered in business daysWe regret not being able to comply with our promised delivery time in this situationWe have done our best to ship the product as fast as possibleThe customer has been kept informedIf a full refund is still desired, we have advised the customer to return the package for free for a full refund, according to our Exchange and Returns policy [redacted]

We're sorry about the delay that occurred in this caseWe kept close contact with this customer during the processing timeWe replied within hours of the customer's latest message and we asked whether she was willing to continue waiting a little while longer or if she wanted a full refund hours ago, the customer replied that she prefers a full refundWe went ahead and issued the refund

We are very sorry about the shopping experience we have offered this customerWe received several emails from the customer and we looked for orders coming from her account on our platformUnfortunately we had some technical problems with our website and because of those, a couple of orders placed on February [redacted] didn't registerEven so, we replied to the all the emails and [redacted] messages the customer sent and assured her that we were investigating and solving the issue.Since there was no order registration, we requested the last digits of the customer’s credit card for further investigationsWe have checked again with the provided information in our billing system and we have found the transactions and refunded all charged amount - $We can provide the transactions IDs if needed (we did email the customer with IDs as proof of refund)This was an uncommon incidentAll the technical issues are fixed now

According to the [redacted] tracking number ( [redacted] ) the returned package reached New York on January **, 2016, but it was delivered to us on January **, [redacted] The free return label contained a reference to the fact that it can take days for a return to be processed We have to make sure that the packages are sent back in the original box, clearly untouched, unworn and odor-free (hair which has been used can't be exchanged).The customer misunderstood the time frames - The 3-business days period is referring to the needed time for a regular order to be processed and shipped out, not to the time it takes for a return/exchange to be processedAt this point, we have concluded that the product was returned in accordance with our policy and we have issued a full refund for the customer

We are very sorry about the shopping experience we have offered this customerThe issue related to the shipping label has now been solved, and we have provided a pre-paid label with tracking, for the customer to useAs soon as we receive the package, we will issue the full refund

All this customer's messages were replied to within the 24h frameworkThe package was shipped well within the shipping timeAs the customer mentions, the package was lost by the post officeEven though we are not at fault for losing the package, we still issued a full refund to the customer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] After emailing them once more and telling them I complained to Revdex.com and maybe was getting a lawyer my item was shipped out the next morning and received four days later

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have read the response from the companyI am happy that they are finally going to give me the remaining amountI have asked them for it numerous times, it's unfortunate that I had to contact the Revdex.com to get it.I will let you know once I have received itThanks Sincerely, [redacted] ***