Junktiques Collective

The customer has contacted us on January ***, regarding this situation which is more than months after the package has been delivered (***)Unfortunately, we cannot accept back packages so late after
the delivery date. Our hair extensions can be colored but we do not recommend decoloring the hair extensions to apply highlightsOur recommendation is to purchase the extensions in a lighter color and apply the lowlights using a semi-permanent dye, as stated on our website"Our hair extensions have been treated and chemically processedIf you must color our Irresistible Me hair extensions, we recommend purchasing slightly lighter color than what you are looking for and use a semi-permanent color to darken the hair colorIt is less harsh on the hair when you are depositing the color than lifting the color."

We are very sorry about the delay occurred in this caseThe processing time is up to business days, and shipping takes another up to business daysSo, the usual delivery time is of up to business days (weekends and holidays not included)The customer asked to cancel the
order on a Friday evening (after business hours), and our factory sent shipment information to *** on Monday morningThis is why, by the time we read the customer's cancellation message, the package was already being picked up by ***On January we sent the customer a free label, with tracking number, for her to return the item to us, and receive a full refundSo far, the label has not been usedAccording to our factory's shipping records, both items were shipped in one package, but since the customer says she only received one, we have offered a refund for one of the itemsWe will fully refund the second item as well, as soon as the customer returns it to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The order has been shipped with *** and has been delivered on Sept ***Please see the tracking information below:***An automated shipping notification has been issued and we have also notified the customer via email. Also, according to our records, we have answered all the incoming update requests from the customerNo question has been left unansweredWe do apologize for the wait and we appreciate the customer's continued patience

We have also contacted the customer to explain the situationThe package has left the warehouse on time and from our point of view the order was fulfilledWe are not automatically notified by the carrier that there were issues in transit but we have investigated as soon as the customer brought
this situation to our attentionWe have contacted the carrier [***] to inquire and try to locate the package but there were unsure about its whereabouts so we have declared the package lostWe take responsibility for this situation and we understand it's inconvenient so we have acted according to the customer's wish: as soon as the item was back in stock we have shipped it again and it was successfully delivered on this occasionWe have to stress the fact that these incidents are rare and we always work with the customer and the carrier to find fair solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and thank the Revdex.com for assistance with this deceptive company They did not respond to my emails and I only got help when Revdex.com contacted them The item had been returned now but I have not received a credit yet They are yet to provide a phone number for customer support because they simply don't want to be bothered
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They still managed to send me the wrong product and I'm slightly insulted that it was sent from the wholesaler in China with the invoice stating they paid $for the hairAll of this could've been avoided if proper customer service was intactA simple email stating there would be a delay would've been sufficientI have the wrong hair, the wrong invoice, clip in extensions with the clips broken off and I'm out of moneyThis is ridiculous!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would like to receive my extentions as I was supposed to with no payment for all of the ridiculous hassle and because this ruined my wedding dayI will not be satisfied unless I have my extensions in my hand and I am not paying for them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are in touch with the customer about this order, we have exchanged several emailsCurrently, the customer has agreed to wait a little longer until the item can be finalized at our factoryWe are working towards the best solution to this situation, being guided by the customer's wishesWe
apologize for the delayOur company is working towards resolving the stock issues and shipping all orders in a timely manner

On our website, it is clearly mentioned that customers from the US can expect their order to typically arrive within to working days. On rare occasions, it may take longer, depending on stock availabilityThe domestic shipping we offer takes 2-business days but we also
reserve the right to process the order in up to business daysWe mention this on our Shipping & Delivery page and also in the FAQ sectionAt the customer's request, the order has been cancelled and a full refund has been issuedIt is not possible for us to refund a higher amount that the one received when the order was placed

The customer has placed an order with us on March *** which was shipped on the same day with USPSWhen the customer has reached out to us about the delay in delivery, the Customer Care agents have investigated the situation and have kept monitoring the tracking information, whilst maintaining
contact with the customer as well when there were updatesUnfortunately, *** was unable to deliver the package and this was returned to our warehouseWe have proactively informed the customer of this fact and, according to the customer's wish, a full refund has been processed on the same dayWe apologize for the inconvenience caused by this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer has purchased a set of Irresistible Me highlights. This product is custom-made to the exact specifications of the client and it cannot be exchanged or refunded. This information was clearly available on our website. The customer has made contact with us 10 days after the order was...

received and we provided instructions on how to return the product anyway. No other email was sent to us until April [redacted],  a month later, whilst our Exchanges and Returns policy states that we can only accept returns within a 15-day time frame. Unfortunately, we are unable to either exchange or refund the customer.

We are sorry to hear the customer has been disappointed with her product return experience. We offer free return labels for all our US clients which can be monitored from the customer's account. The message received by the customer on March [redacted] that the return was undeliverable was probably an...

error from the delivery company. In fact, the package was indeed received on April [redacted], as the tracking information is showing. The shipping process is out of our control and our Customer Care agent has offered as much assistance as possible. As per our current Exchange & return policy ([redacted]), usually returns can take up to 30 days to be processed. In this case, a full refund has been issued within 2 business days. The customer has been informed.

The customer used our free return label that contained a tracking number. According to this tracking, the order was delivered to us onFebruary **, 2016:[redacted] We have informed the...

customer on Feb ** via email that the order needs to be processed. We need to make sure that the return is refundable - in its original box, clearly untouched, unworn and odor-free (hair which has been used can't be returned). Also, the customer was informed that this process can take up to a month.We have issued a full refund and informed the customer  by e-mail.

We take full responsibility for the delay in this customer’s case. The customer placed the order around a very busy time for us, and we posted a message on our website stating that orders may take up to 10 business days for processing (as opposed to our standard time of up to 5 buisness days). The...

delay was a bit longer than that in this case, and we apologize. We have shipped the customer’s order today and sent her an e-mail message with the tracking number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have not yet received the returned package from this customer, but we are now in contact with her to send her a new item. As soon as the customer confirms the shipping address, we will resend the product. In the future, we trust we won't come across this issue anymore, as we have just changed our...

return policy and all our free return labels will include a tracking number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We take full responsibility for an uncharacteristically slow communication with this customer. The delays were caused by technical and logistical difficulties that coincided with the period this order was placed and processed. The package was delivered and has reached the client...

eventually, and, quite understandably, the customer wants to return it to get a full refund. The customer emailed us requesting the details on how one’s order can be returned and we emailed back with all the steps to return this package free of charge. Once it gets back to us, we will be pleased to make the refund.  We are sorry for the entire situation and we trust the matter will be fully settled very soon.