Junktiques Collective

We are happy to confirm that the order has been shipped successfully and it should be delivered very soonOnce again, we apologize for the delay in processing this orderWe have encountered unforeseen difficulties at the factory and the production was delayed for a few weeks, as we have
explained to the customer via email as wellWe appreciate the customer's patience and understanding and we can assure her that typically our orders are shipped promptly according to the processing period stated on the website

The order has been shipped on September *** by *** directly from our factory and the customer has been informed of thisAccording to our records, we have received emails from the customer which have all been answered on the same dayWe could not avoid the delay to this order and we are
sincerely sorry for thisThe set of hair extensions has been finalized at our factory as quickly as possibleWe appreciate that the customer has been patient with us and we hope that she will enjoy her order

We apologize for the delay in delivering this order. It was due to the low stock for one of the ordered productsFor this reason, the two items were sent separately, from two warehouses.We have replied to the customer's email on March *** and provide the two tracking numbersAccording to the
tracking pages, the curling iron is currently received by the local post office and the estimated delivery date is Tuesday, 03/**/2016.The hair extensions were already delivered onMarch **, 2016.The status of the order is now complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are very sorry about the delay occurred in this customer’s caseWe were able to ship the order earlier today, and we sent tracking information to the customerWe normally ship orders within the advertised timeframe, but unfortunately some delays are beyond our controlEven though they
constitute 1% of the total orders we ship, we take full responsibility for any delay and we do everything possible to ensure each customer does receive the item they purchasedIn order to prevent such occurrences, we have added information on our website with regards to which items were guaranteed to be delivered within a short period of time, and which were going to take a little longer

We have discussed the situation with the customer and we have explained the misunderstanding for which we apologizeIn our email to the customer we have confirmed that a refund can be processed but we were waiting for the final confirmation before proceeding as it's an irreversible actionAs
the customer has emailed multiple times within the same email thread, the email has moved in the queue and the email was processed with a delayThe refund has been issued immediately as we have seen the request and I trust that the customer has understood that the delay was not deliberate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from IrresistibleMe was very polished, not at all my experience with their customer service when reporting a problemI am attaching some photos I took of the problem I had with my wig after wearing it only a couple of weeksThey speak for themselvesI have not requested to return the wig, I am requesting a partial refund (half of the money I invested in their product)The solution they offered me initially was just a $bandaid to a legitimate problem I was reportingI do not believe they have responded in a professional way to me nor been open to work out a solution, instead they have blamed me for abusing a product I paid good money forHuh? This is why I came to you at this time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I did recieved my package and was in full contact with customer support who helped to ensure that
my package does get to me and answered all concerns and issues that I had in a timely and sufficent manner
Sincerely,
Mandy
Mandy E***

We are extremely sorry the customer is not fully satisfied with her shopping experience and productThis was a very unusual situation for us as wellWe want to re-assure the customer that we have taken her concerns and comments very seriously and we have analyzed the case with the deserved care
and considerationUnfortunately, based on the evidence presented, we do not feel that the product we have sent was of poor quality as the customer is claimingThe wig was received in perfect condition and we have never come across a situation when a product that was perfect could get in a poor state in only two weeks of usageWe carefully test our products and we collect feedback from our customersThis type of complaint has never come up beforeWe have offered a solution to the customer but we are not able to accept the wig back after it has been used for a period of time

We expect to be able to fulfil the order very soon and we have communicated directly to the customer a possible solution to this situationWe are very sorry that the manufacturing process has taken so long and we are working on remedying this situation and avoiding any similar delays in the
future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the delay in processing this order and we appreciate the customer's patienceUnfortunately, the order could not be sent on time as the chosen product was no longer available at our warehouseA full refund has been issued to the customer, as requested

We apologize for not being able to send the product on time for the customer's special eventDuring our discussions with the customer we explained that we could not guarantee that the product would be delivered within her desired time frame (which would have been anyway shorter than
our standard processing + shipping time)The sets are handmade so sometimes they need to be custom made for specific colors, weights and lengths that are not in stockAs promised, we made an attempt to expedite the shipping for this order, but technical and objective reasons prevented that from happeningAs per the customer's e-mail request, we have issued a full refund a few hours prior to the filing of this Revdex.com complaint

Our most recent contact with this customer was on Nov **, through an e-mail message in which we explained that our return policy, as also shown on the free return label, says that returns can take up to daysThe customer replied on Nov **, in an understanding manner, pointing out that she is
willing to wait another weekEven though we still haven't received the returned package yet, we went ahead and issued the refundIn the future, such matters will be avoided, as we have recently changed our return policy, and all our free return labels will also include a tracking number

We apologize for the shopping experience we have given this customerBoth orders were placed during very busy times for usThe factory has also had to overcome unforeseen technical difficultiesWe were able to ship this customer's order and it should be delivered in two daysThe customer was
sent the tracking number

We apologize or the delay in processing the orderWe have contacted the customer to explain the situation as unfortunately we do not have any records of any incoming emailsThe package has now been delivered since February *** and we hope that the customer is satisfied with the product
received. Tracking link: ***

Our wigs are handmade on request, as such the processing and shipping time typically takes between and days from the moment the order has been placedThis information is available on our website, on the wigs website page and in the wig facts sheet document. We are very sorry for the
confusion. The 3-business days term refers to our other products that are kept in stock at our warehouseThe customer has been informed of this and we have updated the Shipping and Delivery page as well, to avoid similar situations in the future

We are sorry to hear that the customer has received a sub-standard itemOur customer support has been contacted about this and has promptly recommended the customer to return the product for a full refundAll returns for our US customers are free of chargeWe were not aware of the fact that the customer has had trouble generating a free return labelIn the customer's account we could see that a return label has been created but it hasn't been used yetThe product can still be returned as it has one year warranty and we would be happy to assist the customer in sending back the curler to us, according to our Exchanges and Returns policy

Please accept our sincere apologies for the delay in processing this orderWe have exchanged several emails with the customer and we have tried our best to find a reasonable solution considering the situationThe customer has agreed to wait for the order which has now been sentOnce again
our sincere apologies for the inconvenience caused by this delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The business has explained the delay in production and will ship the item when it comes in stock
Sincerely,
*** ***