Junktiques Collective

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very sorry about the shopping experience we have offered this customer. We received several emails from the customer and we looked for orders coming from her account on our platform. Unfortunately we had some technical problems with our website and because of those, a couple of orders placed...

on February [redacted] didn't register. Even so, we replied to the all the emails and [redacted] messages the customer sent and assured her that we were investigating and solving the issue.Since there was no order registration, we requested the last 4 digits of the customer’s credit card for further investigations. We have checked again with the provided information in our billing system and we have found the transactions and refunded all charged amount - $2288.25. We can provide the transactions IDs if needed (we did email the customer with IDs as proof of refund)This was an uncommon incident. All the technical issues are fixed now.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
After emailing them once more and telling them I complained to Revdex.com and maybe was getting a lawyer my item was shipped out the next morning and received four days later

We're sorry about the delay that occurred in this case. We kept close contact with this customer during the processing time. We replied within 4 hours of the customer's latest message and we asked whether she was willing to continue waiting a little while longer or if she wanted a full refund. 7...

hours ago, the customer replied that she prefers a full refund. We went ahead and issued the refund.

We have exchanged numerous emails with the customer offering updates during the process. We have run out of stock unexpectedly but the item was produced as quickly as possible at the factory and was shipped promptly to avoid making the customer wait longer than necessary. Since then the...

order has been delivered and the customer has confirmed receipt. The delivery was slightly delayed as the customer was not present to sign for the package but otherwise we would have been able to meet the 8-10 business day timeframe that we mention on our website (including processing and shipping time for domestic orders).

We hope the customer will accept our apologies for the inconvenience caused by the delay in processing this order. The order is currently in transit and it is scheduled to be delivered in 3 business days. We regret not being able to comply with our promised delivery time in this situation. We have...

done our best to ship the product as fast as possible. The customer has been kept informed. If a full refund is still desired, we have advised the customer to return the package for free for a full refund, according to our Exchange and Returns policy[redacted]

We have exchanged several emails with the customer to discuss the shipping issues with this order. The domestic shipping service we offer does take 2-4 business days typically but on ocassions some delays may arise. We have assisted to the best of our possibilities as our control over a package that...

is in transit is very limited. We have not heard back yet from the customer to confirm the outcome of the shipping process. We remain at her disposal to resolve the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very sorry about the shopping experience we have offered this customer. The issue related to the shipping label has now been solved, and we have provided a pre-paid label with tracking, for the customer to use. As soon as we receive the package, we will issue the full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I received an e-mail from the company the day after I made the complaint, of course.  The product was received in the mail today.  Not too much to my satisfactory, but I did...

receive.  I am ready to close the complaint.
Sincerely,
[redacted]

The customer placed the order on May **, but the payment was settled on May **. Our policy for processing and shipping is clearly stated on the website and in the confirmation e-mail we always send to clients - up to 5 business days for processing and up to 4 business days for shipping that adds to...

the processing time. The customer’s claim that she saw a message saying that the package would be delivered by Jun * is unsubstantiated, as we don’t send such a messages. The client may have misread or misinterpreted the information sent to her. We can attach a screen shot of a client account and the message visible upon completion of the order if necessary. At the time the customer filed this complaint, we were well within the normal 5 business days processing frame for this customer’s particular order. Prior to this, the customer had exchanged dozens of messages with one of our customer support agents and all of her messages were replied to within the 24 hours time frame, and in accordance to our policy – giving our customers polite replies and correct information to the best of our ability and knowledge. The social media messages the customer left were very aggressive and rude and not representative for our ce and quality of products. They reflected only her own case (which again was not substantiated, the order was not late or in any way not in accordance to our site policy) but were written as if the customer had a general experience to share, and were filled with damaging calls to action, words and phrases meant to discredit the brand (like: "scam" “worthless customer care agents” “you have stolen from all of the innocent customers” “they will take your money and not send you your extensions” “their morals are non-existent” to quote just a few). The customer left the same lengthy and aggressive messages tens of times on every social media channel we have, even after her e-mails were answered. The hints about us taking advantage of other customers are completely biased. We always treat all of our customers with courtesy and respect, reply to their messages and solve their claims as well as possible depending on each individual case. In the rare instances a package is sent to the wrong address, we immediately refund the customer or send them a new package. This does not occur very often, because there is an automated system in place - all packages are shipped to the address filled in by the customer upon placing the order. There is no way for an order to be shipped to another address unless the carrier makes a mistake. Sometimes customers ask for a change of address and we happily oblige as long as the order was not already shipped and it’s too late for that. This customer’s order was already shipped in the time frame we’re advertising on the site. The order was placed on May **, but the payment was settled on May **, which is when the order began being processed. We cannot begin processing before the payment is settled. May **, May **, June *, June *, and June * - these are the 5 business days. The order was shipped June *, immediately after the end of the processing period. We also upgraded one of the sets to our premium line Royal Remy, but the aggressive emails continued since the customer is not happy about the fact that both sets weren’t upgraded.

At this time, I have been contacted directly by Irresistible Me regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 My complaint has been resolved
 
 
In order for the Revdex.com to appropriately process your response,...

you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have received my refund which is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I ordered the product the company noted it would be delivered between 3 to 5 days, which is standard for [redacted] orders therefore, my order was placed as I saw no problem with it making the delivery.  When I did not receive my order within the delivery time I immediately contacted the shipper asking where my product was.  I was then told again by Donna (the same person whom I had emailed my address to the day after my order was placed because as she stated in her email they needed a physical address to ship to as they could not ship to a PO Box address) that she needed my address as they are unable to sent it to my PO Box.  I informed her that I did sent it and that I was not resending my address.  Donna then replied that she did not receive my email (sending me back the replies which had all the conversations that took place with the exception of my address).  This is when I asked her to cancel my order.  I also informed Donna in a previous email to that that I normally don’t check my emails often as it was winter break and I was on vacation.  So when I went to check my email again I was informed by Donna that she found my address (which she said she did not receive) and was sending my product after informing her to cancer my order.  As a result, I had to purchase another product locally that cost me more.  Then when I received my product from Irresistible Me, I found that instead of having my full order, I received only one which I immediately contacted Donna and received no response to my email.I believe this company did not perform as promised and that they caused me financial harm.  I had to pay more to purchase a similar product because of their failure and I believe as a result of their failure and trying to rush my order, they did not fulfill my order as required. I am asking that my funds be refunded to me due to the time delay, stress, frustration and financial burden this company has caused.  I had communicated with them and Donna purposely lied when she said she did not receive my physical address.  I do have all email correspondences which I am happy to forward should they have somehow, once again lost any emails.Again, this company has been unprofessional in handling my order, but moreso to blatently lie to me and say that she never received my address then to say she found after my request to cancel is unprofessional and that is past their normal 5 days of processing time as noted by the company’s response.  Order playced Dec [redacted],  Dec. [redacted] order still not shipped … way over they processing and shipping time combined as per their response.  Again, company failed me and still haven’t rectified their shipping one order instead of two.
 PS AT WORST ... MY ORDER ACCORDING TO THEIR TIMELINE SHOULD HAVE BEEN RECEIVED COMPLETE BY DECEMBER 20, 2015 ... before New Year's eve.  It did not happen as a result of their failure.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]