Junktiques Collective

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

According to the [redacted] tracking number ([redacted]) the returned package reached New York on January **, 2016, but it was delivered to us on January **, 2016. [redacted]The free return label...

contained a reference to the fact that it can take 30 days for a return to be processed.  We have to make sure that the packages are sent back in the original box, clearly untouched, unworn and odor-free (hair which has been used can't be exchanged).The customer misunderstood the time frames - The 3-5 business days period is referring to the needed time for a regular order to be processed and shipped out, not to the time it takes for a return/exchange to be processed. At this point, we have concluded that the product was returned in accordance with our policy and we have issued a full refund for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like an update from the business about my product. We have been in email correspondence and I have yet to receive any update from them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

All this customer's messages were replied to within the 24h framework. The package was shipped well within the normal shipping time. As the customer mentions, the package was lost by the post office. Even though we are not at fault for losing the package, we still issued a full refund to...

the customer.

The order has been shipped on April [redacted] and the customer was informed on the same day. The tracking information sometimes takes 1-2 business days to update. We have provided ongoing support and detailed explanation to the customer of this situation. The package now appears as delivered on April **, 2016 , 11:04 am, as per the [redacted] tracking information. We are waiting for the customer's confirmation that she has safely received her order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They were unable to find a resolution favorable to me. They offered a different product than I ordered or $30, both of which were not close to the product price or weight that I originally purchased. Fortunately I also opened a claim with [redacted], which I used to purchase the product and they were able to refund me. The issue was resolved through [redacted] not through the Irresistible Me Company. 
Sincerely,
[redacted]

We are very sorry about the delay that occurred with this order. It was caused by technical issues encountered at our factory during this time. Since the order could not be shipped within the customer's desired time frame, we have issued a full refund.

Revdex.com:
I have not received a response from the business in reference to complaint ID [redacted], but my package arrived today therefore this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We continue to have an open communication with our customer about her order, which is being processed at our factory. As we have previously mentioned, we have updated our website with the processing and shipping time for our Full Lace Wigs and we trust that this information is now clearer. Our previous answer to the Revdex.com complaint has been provided within the required 14 days and it was not meant as a final resolution, as it is the case now. The customer can always contact us at [redacted] for an update or to discuss her concerns.

We have exchanged several emails with the customer trying to resolve this situation. We have offered some options and we are waiting to hear back from the customer as to which one is preferred. This is a regrettable situation as typically the shipping service we use is very reliable and such...

incidents very rarely occur. We have also opened an investigation withe the carrier.

After agreeing with the customer a substitute product, the change has been processed within 1 business day followed by the shipping of the order from our warehouse on 10/*/2016. Due to an unforeseen shipping error, the tracking information did not update on the carrier's website and the...

package has been returned to us a few days later. We have offered the customer the option to resend the agreed order but a refund was preferred. The refund has been issued in full and successfully.   Our intentions have always been to deliver the order successfully and we apologize for the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for the delay in delivering this order, which occurred because of the busy holiday time. It was shipped, delivered and signed for 4 business days over the normal delivery time. We are also sorry for the delayed communication with the customer - unfortunately some...

messages received during the holidays were initially flagged as Spam.

We are very sorry the customer wasn't completely satisfied with her purchase. However, the statement that the hair was synthetic is absolutely not true. We sell 100% human hair and periodically test random sets with an independent laboratory that confirmed just that. The strands of black hair the...

customer makes reference to are actually normal since we use a multi-layered technique when dyeing the hair. This helps with blending with several colors and makes the extensions look more natural. The explanation behind the smell under heat is that our hair undergoes a few treatments before being ready (fumigation, several coloring stages, protective oils, etc). If the hair is not washed a time or two before being heat styled, the silicone oil it is coated with might generate a certain smell when using heat tools on it. That being said, we agree to offer this customer a full refund - and we went ahead and issued it. The customer may keep the product.

The hair has been sent to the customer directly from our factory in China, in order to minimize shipping time. All non-stock orders are shipped from our factory in China with [redacted], the ones that we have in stock are sent from our warehouse in New York with [redacted]. We are very sorry that, because of a mix-up, the customer was sent the wrong color of hair. We have been in contact with the customer via e-mail since then, and we have shipped (and delivered) the correct item

After investigating the case with [redacted], it looks like the first package has been lost in transit so we have resent the order which appears as being delivered on December [redacted] Here is a link to track the order:[redacted]We...

have informed the customer directly of our actions but we have not received a reply yet. We hope that the second package has been safely received and we are sorry for the inconvenience caused by this incident.

Revdex.com:After 23 days, they offered and shipped a substitute to my order free of charge, and I agreed that this was fine.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved. 
Sincerely,
[redacted]

We have done our best to address all the issues related to the customer's order. We’re constantly trying to improve the products and the customer service experience but sometimes circumstances and outside factors that we can’t control 100% will create a situation where an order is shipped with a...

delay or not up our usual standards of quality. We took responsibility for the big delay and the faulty quality of the order – we do work with people and the hair extensions are handmade so mistakes occur sometimes despite our best efforts. We apologized to the customer for receiving a faulty product, and, in accordance to our policy in such cases, we made a full refund. The customer paid 198.67 CAD, which translated into 151.2 USD received by us. When we made the refund, we reversed the payment fully and paid 151.2 USD, which translated into 176.07 CAD received by the customer. We cannot be held accountable for the international exchange rate risk. The payback system does not allow us to refund a higher amount than the one we received from the customer's credit card account. We then proceeded in refunding the customer for the shipping cost via [redacted]. We are sorry the customer was disappointed with our services, and we will show a gesture of goodwill by paying the difference of 22.6 CAD (the international exchange rate risk) to the customer's [redacted] account.