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Just Energy Group

5251 Westheimer Rd Ste 1000, Houston, Texas, United States, 77056-5414

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Decietful, misleading in myriad ways. Rates higher than promised (and everyone else), then when changing providers, well after contract ended, they want to charge a $175 "exit fee".
Amazing this company hasn't been investigated and prosecuted.

Just Energy Group Response • Sep 15, 2020

Hello Mary ***,
Thank you for bringing this matter to our attention.
Regarding your account concern with Just Energy, specifically involving the Early Termination Charge. The reason for this Charge was because you did not make direct contact, as indicated in our Terms and Conditions, to indicate your desire to cancel. Please be aware that, as a goodwill gesture, a request has been made to waive this Fee.
We are sorry to lose you as a customer and hope that this gesture will restore your faith in our company. If your new supplier does not meet your expectations, Just Energy would welcome your return.
Please do not hesitate to contact us should you have any further questions or concerns.
Thank you,
Darryl Gray
Compliance Specialist
[email protected]

I’ve been a loyal customer for 5+ years. I find it strange that my usage skyrocketed once I started the process of switching companies. My bills for the last 2 months are the highest I’ve ever had. The increase in my final bills seems suspicious. I was not under contract so they can’t charge early termination fees. Guess they found another way to get my money. I don’t trust this company and would not recommend them.

The Company alleges that I had a contract which I did not, they cannot produce an agreement or recording as such and Billed me MORE THAN A YEAR of service when the service was switched by a new tenant. MORE THAN A YEAR of utility charge is usery in any case and should be criminal especially when there is no agreement in place.

Just Energy Group Response • Aug 11, 2020

Hello ***Just
Energy apologizes for the inconvenience experienced with your former Just
Energy Account. A review of your account shows that Just Energy waived the
$175.00 Early Termination Fee, effective August 4, 2020. If
you have any additional questions or concerns, please feel free to contact me.Sincerely,Darryl G Compliance Specialist

Adding fraudulent service transferrral fees to my final bill. I had already paid transferal fees to my final bill and I refused to pay this and this was sent to a collection agency.

Just Energy Group Response • Jul 24, 2020

Hello ***

We are sorry to hear about your dissatisfaction with the debt appearing on your Credit Report. A review of your account shows that you have spoken to one of our Resolution Management Team members and now are aware that, once the debt has been resolved with the 3rd Party Collections Agency, it will be removed within 30 - 60 days.

Please
do not hesitate to contact us should you have any further questions or
concerns. Thank
you,Darryl G Compliance Specialist

Customer Response • Jul 24, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me.

The service address at as *** had to be cancelled, my mother is no longer able to live on her own. I contacted *** and informed them we would be cancelling service and I was notifying them so I would not be charged the 175 disconnect fee. I personally had a similar situation and they charged me a 175 fee because I sold my home, after providing contract on sell they still charged 175 and it was reported to my credit bureau. I did all of this to avoid the repeat of this, and AGAIN they have charged the 175 fee. I believe they are doing this as habitual practice and it needs to stop.

Just Energy Group Response • Jul 15, 2020

Hello Ms.,

Thank
you for bringing this matter to our attention.

*** sincerely apologizes for any inconvenience as a result of your Account Credit issue. A review of your account shows that a member of our Resolutions Management Department has made contact with you and has confirmed the removal of the Exit Fee Charge from your account. In addition, I also see that a Credit Release letter has also been sent to you.

If you have any additional questions or concerns, please
feel free to contact me.Thank you,Darryl GCompliance Specialist [email protected]

I was extremely happy with Just Energy until my June bill. a 211.00 charge appeared on my account as a
*** "pass through charge".
I called cs. first person stated "may be you changed service" , meter exchanged " or error. a neighbor who also has Just Energy received the same pass through charge of 211.00. she called Just Energy to get explanation.
she was told someone reported power outage. workers were sent out, after hours and their cost has to be covered.
I called cs at Just Energy again and was advised to call Texas New Mexico Power. I was notified by *** that Just Energy is who should explain the fee. I contacted Just Energy again, spoke with *** who stated he was acting supervisor. he had no explanation. that is when I stated my neighbor was told it was costs from outage. Israel stated that he didn't think it was that.

NO EXPLANATION =
NO PAY.

Just Energy Group Response • Jul 13, 2020

We apologize for any inconvenience the customer has experienced regarding their utility billing charges. A billing request was submitted to the utility and the utility has since removed the disputed charge as of 7/13/2020.

I am a senior citizen and while in *** a lady approached me and ask if I would like to save on my electricity bill. I said yes and we looked at my current bill on my app on my iPhone and she said she could save me $60 to $100 per month. She said both verbally and in text message that my cost would be about 6-9 cents per kWh and that they would reimburse me for any cancellation fee with my current provider plus send me a $45 visit debit card. Based upon this representation, I signed up and this information was confirmed several times in text messages from this representative. As a month or so passed and bills started coming in, the cost was twice as much as represented and I received no cancellation fee ($350) and did not receive any it

Just Energy Group Response • Jul 10, 2020

We have reviewed the customer's concerns and apologize for his negative enrollment experience. The customer's feedback has been escalated to each applicable department and will be used to enhance our customer experience. We spoke with this customer on 7/9/2020, he provided his preferred resolution, and Just Energy has agreed to resolve this matter.

I will start off by pointing out I was a former Manager at Just Energy. I was laid off in January 2018 with a severance package. Having said that, I was using Just Energy as my electric provider and enjoyed an employee discount. However, upon my termination and without notice the Just Energy placed me on a month to month plan tripling my rates. I switched to a different provider and when I contacted Just Energy was told not to worry about the final bill. Some 2 1/2 years later without any further contact (no emails, no letters or phone calls) the amount of the final bill was sent to collections and placed as a negative entry on my credit report. I find it deplorable that the organization sent it to collections without any attempt to settle. I find it even more disturbing the rate was changed in the first place, again, without warning which would have given me the opportunity to seek another provider that would obviously be more cost effective. I am seeking to have them roll back the rates so I may settle the bill as opposed to waiting for a write off and have them immediately remove it from collections and my credit report.

Just Energy Group Response • Jul 08, 2020

We spoke with this customer on 7/2/2020 regarding his complaint but he requested that we contact him on 7/6/2020. A call was placed on 7/6/2020 but has not been returned. The customer enrolled into Just Energy's Employee Perks agreement on 2/11/2017. This agreement expired on 2/12/2018. On 12/13/2027, the customer was issued a Contract Expiration Notice which advised him that his agreement was due to expire on 2/12/2018 and failure to renew would transition him to the variable month to month rate. In August 2018, the customer advised Just Energy that he was aware of his variable billing and would be seeking a new provider. In October 2018, the customer requested that Just Energy cease communicating with him. The customer's account transitioned to a third party collection agency in June 2019. The customer’s debt is valid and does not warrant any waivers/credits. The customer may speak with the third-party collection agency to resolve his account.

I sent a letter to Just energy after numerous times trying to contact them by phone but to no prevail, the representive simply disconnect me or I hear and loud ringtone and then click. I have been doing this for a couple of months now,I explained to just energy that I had not received any notice indicating the expiration of my contract until sent the letter indicating this and that with my written permission to please discontinue and that I will no longer request their services nor will I want to renew my contract, I sent letter out on June 19,2020 and received their letter on June 26,2020 stating that my contract will expire July 20,2020 and that if I do'not contact them by the expiration date indicated they will renew my contract, this is why I have been trying to contact them,I believe they are trying to delay me from cancelling so that I can continue 3 more years.

Customer Response • Jun 29, 2020

Revdex.com:

This letter is to inform you that Just Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/27/2020 and assigned ID.

Regards

I have been a long time customer for Just Energy. I fell for the scam and initially the cost was on par with the Comed and NRG. After a few months, I noticed that the cost of Just Energy was around 10% higher and I was ok with it as I was too lazy to wait on the call for hours to even get to talk to the customer service.

Now after 2 years, my bill shot up by 250% and I dint notice it until 2 billing cycles. And after waiting for 2 hours on the phone, I was told that I was automatically swithed to their highest cost plan and they sent me a physical mail confirming the same(Very likely that it got put into a junk pile and I F'd up.). So when I asked the to cancel the service, I was told that it takes 1-2 billing cycles for the update and I don't have a choice but pay the additional $200 extra that I was being charged.

If you monitor your bills closely and compare the cost of service religiously, this may be an option. But to me it just seems like an unnecessary middleman trying to get rich at your expense.

Just Energy Group Response • Jun 24, 2020

Hello Mr.,
We're sorry to hear about your recent experience with your accounts with Just Energy, specifically your Rate concern and the resulting loss of you as a customer. As you indicated, we did make attempts to notify you of the Renewal Rate, prior to your accounts update. We sent these notifications both through regular post and e-mail. Just Energy continuously seeks to provide our customers advantageous Rate Programs and, while we do not meet your current satisfaction, please check back to see if we have something more preferable in the future.
If you have any additional questions or concerns, please feel free to contact me.
Thank you,
Darryl ***Compliance Specialist
***@justenergy.com

I have tried to contact someone at Just Energy to cancel my service and every representative I received on the phone said they could not handle NY accounts. They gave me numerous numbers and transfers that kept bringing me back to MD representatives. I even recieved a representative from Canada. Terrible customer service.

Just Energy Group Response • Jun 19, 2020

Hello Ms.. Just Energy thanks you for bringing this to our attention and we truly apologize for any inconvenience our lack of immediate response may have caused.
We also thank you for having taken the time to speak with one of our Senior Specialist to resolve your concerns.
Just Energy can confirm that your request for cancellation has been processed with last date of service set for July 6th, 2020 for both electricity and natural gas supply.
Please feel free to contact us at any time if you have any other questions or concerns.
Thank you,
Just Energy
Corporate and Consumer Relations Department.

False sales tacit to make customers believe that their energy bill will be lower and be using renewable energy whereas they have been charging more than double the amount from my utility company. Called to cancel, no confirmation number nothing was given, they said it's going to take 1-2 billing cycles - I'm guessing I'll have to call them multiple times. What a dishonest business.

Just Energy Group Response • Jun 09, 2020

Good Afternoon,

Thank you for bringing Mr. concerns to Just Energy's attention as we take these matters seriously and we want to do right by our customers.

Just Energy had the pleasure of speaking with Mr. on June 7th, 2020 and discussed his enrollment experience with the Energy Advisor which took place on July 28th, 2019. Mr. claims that he had been given the impression that by signing up with Just Energy, there would be financial savings as it was explained to him by the Energy Advisor at point of enrollment.

Just Energy investigated claim and found that, though regretful of the misunderstanding between Mr. and the Energy Advisor, we did confirm that Mr. did sign contract and reaffirmed his enrollment via digital TPV, with both documents clearly stating that Just Energy does not and cannot promise financial savings. Something that Mr. conceded that he had not paid attention to when he agreed to enroll with Just Energy and signed contract and TPV documents.

Just Energy has taken Mr. concerns to the sales office for proper coaching to be given to the Energy Advisor to ensure he is clear with all his customers that Just Energy does not promise financial savings and as for request for reimbursement, we respectfully decline as the customer did consent to enrollment and signed documents which met all standards.

Please feel free to call or email should you wish to discuss this matter further.

Thank you,

Just Energy

Corporate and Consumer Relations Department

Our family assumes that our father (who is now deceased and thus now we are in charge of our bills) signed up with this company as they appear as a third party charge on our energy bill, since the rest of our family has had no contact with this company. We tried calling about 2 months ago to cancel this service as it is expensive and our energy company directed us to Just Energy's contact information. We were hung up on during one call and left on hold for hours on others attempts. Still to this day we are trying to end whatever contract we have with this company and are not receiving answers to our attempts to call or email them.

Just Energy Group Response • Jun 16, 2020

Just Energy has submitted the cancellation of the service. Please allow 1-2 billing cycles for processing and to have it reflected with the Utility. Just Energy made several attempts to contact the complainant with no success. On June 4, 2020, we followed up with an email to advise the complainant to contact Just Energy should there be any additional questions or concerns regarding the cancellation submitted on 6/10/2020.

Hi I am reaching out to you all about Just energy because there is a huge difference in my bill. I have always paid around 50 no more than 60 for my light bill and now the prices have more than tripled of the past few months. I have called several times and spoke to rude employees and been hung up on several times. I asked them why is my b ill so high? I have worked from home for over 2 years and the bill did not change until this pandemic started. I asked them to send someone to read the meter and they said I had to pay for that, I let them know that I know they are billing me based on my surroundings and not my meter because nothing changed on my end. The claim I am in the best contract that must ends monthly because I have to call every month questioning my bill. This has been going on for sometime not and I cannot change at the moment because I may or may not be in a contract, that is based on who I speak with when I call if I truly have free nights and the best rated contract. There is no way my bill went from 54.00 to 279.00 over the weekend something has to be done about this please. They couldn't give me a reason why it happen only that I pay it or they will cut me off, this is not fair at all. I do not have the money to keep paying these pricing when I know they are not charging me the correct price. Please check on this for me I know this is wrong as stated before I have worked from home for over two years and it has never been this high. Thanks in advance

Just Energy Group Response • Jun 04, 2020

Hello
Ms.,We are sorry to hear about your dissatisfaction, regarding
the Billing Charges, associated with your account with Just Energy. As discussed,
during your contact with our customer service call center May 12th,
the increase in your Billing was not due to an increase in Rate but due to an
outstanding amount owed, from the previous Billing Cycle. A member of our Resolutions Management Team attempted to
contact you, to discuss this matter, but was unable to reach you or leave a
voicemail message. Please
do not hesitate to contact us should you have any further questions or
concerns. Thank
you,*** Compliance Specialist

I believe this company is trying to scam money. They sent me a past due notice, yet, we have never received anything from them before. When I tried to call the collections number on the email, you cannot get through. I went to the Just Energy general website and obtained a number and called it. I spoke with an individual that could not help me at all. I told them this seemed fishy and I wanted more information to confirm they sent this to the right person. We went round and round for 15 minutes. They could not tell me how to get into my account or state I am past due on a service that I have never been billed directly for. Something is not making sense with this emailed past due notice.

Just Energy Group Response • May 26, 2020

Good morning:

Thank you for bringing this matter to our attention.

Just Energy can confirm that Mr. Eric *** enrolled on August 17th 2019 with one of our vendor agents at a Sam's Club in-store kiosk. Attached is the signed contract. I also talked to Mr. on May 26th 2020 and we discussed his concerns. Mr. is not in collections, he is currently up to date with his payments, which he sends directly to DP&L. We have cancelled Mr. account, at the customer's request. All exit fees have been waived, as a customer courtesy. We have also forwarded feedback to our sales team and customer service team.

Sincerely,

***

Just Energy Ohio Market Compliance Specialist

I cancelled just energy and payed them upfront for the remainder of the billing cycle. They cancelled my account then sent me an additional bill. When I tried to contact them to pay the bill they would say I reached the wrong department and transfer me. When transferred I would then get hung up on after waiting online for over an hour. This happened several times. I was then sent to collections and they ruined my credit. I again tried to get in contact with them to resolve the bill and they did the same thing again leaving me on hold for over an hour never answering and finally hanging up. I want this resolved and I want them to rectify what they did to my credit.

Just Energy Group Response • May 29, 2020

Hello
***We
are sorry to hear about your dissatisfaction, regarding the Collections
activity, with your Just Energy account. Please be aware that, as of November
26, 2019, Just Energy wrote off the outstanding account balance and transferred
it to a 3rd Party Collections company. To resolve any outstanding
debt, please make contact with the Collections Company.Please
do not hesitate to contact us should you have any further questions or
concerns. Thank
you,Darryl *** Compliance Specialist

Gas company that supplies gas and is supposed to be less expensive than *** the regular utility company. Sales department misled me into purchasing this company as a gas supplier. *** indicated that this company charges more than double the rate *** would charge for the same product in the same months.

Just Energy Group Response • May 14, 2020

Good Afternoon,

Thank you for bringing Mrs. concerns to Just Energy's attention.

We take these concerns very serious and we're happy to have had the change to speak with Mrs. *** to discuss her concerns and provide her with an amicable resolution.

Though Just Energy has informed Mrs. that we did, in fact, send out notices and mailers keeping her informed of Just Energy program and rates she was being billed for, it was agreed by both parties that Just Energy would provide a reimbursement covering the last 4 months of service once her scheduled end of service with Just Energy has passed. The reimbursement would be the difference in rate from Just Energy to what her local utility rates charged from February to May. Mrs. was in agreement and once we have a calculation of usage provided by the utility company, Just Energy will follow up with Mrs. and inform of reimbursement settlement.

Please call or email should you have additional questions or concerns.

Just Energy

Corporate and Consumer Relations Specialist

Our bill has double with this company since the quarantine
This horrible to treat customers in this hard time not working knowing we have to have engery. Something needs to be done with these price gouging heartless company.

Just Energy Group Response • May 07, 2020

Hello
Ms.We are
sorry to hear about your dissatisfaction with your current Electric bill.
Please be aware that Just Energy did not increase your Commodity Rate and it is
the same Rate as what was initially enrolled into, December 6, 2019. A review
of your Account, by one of our Resolutions Management Team, shows that, for the
Billing Period of February 12th through March 12th Centerpoint
reported 567 kWh used. For the Billing Period of March 12th through
April 12th, Centerpoint reported 1,124.00 kWh used. The increase in
the bill amount would be the product of the increase in Consumption and not due
to an increase in the Rate. Our Team Member left a voicemail message, relaying
this, and advisement to contact Centerpoint to ensure the accuracy of the Meter
Read. Please
do not hesitate to contact us should you have any further questions or
concerns.Thank
you,D*** Compliance Specialistd***@justenergy.com

Horrible customer service. My bill is much higher with. A complete waste of money. 3rd try to cancel them today, said it would be atleast 1 or 2 billing cycles

I have relocated and need to terminate services with Just Energy immediately, to which they refuse to acknowledge termination. I have contacted them 4 times beginning 4/17/2020 and again on 4/23/2020, 4/24/2020, and today 4/27/2020. I receive an automated confirmation each time, assuring me that a representative will contact me within two business days. My request is very simple and should not require me to waste so much time on correcting their mistake. Moving is stressful enough without low-quality companies trying to make the situation worse. In fact, I have a serious medical condition that requires I maintain a low level of anxiety continuously. At this point, Just energy is the only one of my utilities that is not cancelled and I have completed my relocation entirely; with exception to Just Energy deliberately avoiding termination of my account.

Just Energy Group Response • May 04, 2020

Hello
***Just
Energy apologizes for the inconvenience experienced when attempting to make
contact to request cancellation. A review of your account shows that it has
been switched to another energy supplier. Please be aware that Just Energy has
waived the termination fee, associated with switching suppliers.Please do not hesitate to contact us should you have any
further questions or concerns.Thank you,Darryl *** Compliance Specialistd***@

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Address: 5251 Westheimer Rd Ste 1000, Houston, Texas, United States, 77056-5414

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