Just Energy Group Reviews (%countItem)
Just Energy Group Rating
Address: 5251 Westheimer Rd Ste 1000, Houston, Texas, United States, 77056-5414
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They find ways to charge you exit fees even after you call to cancel services on time. Worst customer service and rude representatives. Will never use this company again.
Just Energy signed me up at Sam's. I never sign up for these, but I appreciated the young college graduate's presentation and his perceived severity. I knew he would get a commission so I thought I would help him. To be very careful, I repeated, multiple times, their promise to match or beat current rates as I verbally committed, as did the college graduate to the Just Energy phone rep. When I received paperwork on the actual rates they were listed as variable. I called Just Energy to find out my rates and Just Energy would not tell me. I quit immediately, only after a few days of being signed up. I still was billed by Just Energy for 1 month and lost $55.52. Sad that a company with such bad reviews takes advantage of young college graduates to get business. Sad that our young college graduates have to work with such bad companies. Best to stay away from this company!
Anticipated Just Energy Response: We have reviewed this account and Mr. …. signed up for a variable rate. Just Energy is not responsible for meeting or beating another provider's rate. In addition, it takes 1-2 billing cycles to change service. Just Energy is not responsible for Mr. …. increased utility cost.
My future response. As stated, stay away from this company, very far away!
Just Energy are the have the worst customer service and no clue to what they are doing. They keep lying to me. I received a letter that they owe me $142 plus per court order of Massachusetts and they keep giving me the runaround and each customer service has a different story about where my money is that the was ordered to pay. They do don't want to pay. I just filed a complaint with Massachusetts Attorney General Maureen Healy to see if they can get them to pay the people they was ordered to pay by a Massachusetts Court. Anyone else having this problem with Just Energy. It took this long just to get them off my bill a couple years back.
I signed up with just energy when I moved to TX back in 2016. I think a third party company signed me up and told me if I took a 5 yr contract I would have a fixed rate until it was up. Well not 6 months into the contract my rate jumped .5 cents per kilowatt, I called just energy about the matter and was told we will have to look into this or give you a different plan. I told them to look into it and get it fixed well here it is almost 4 yrs later and I’m still getting screwed with a higher rate that keeps changing and outrageous bills to go with it. 1 more yr and just energy can kiss my a
e.
A fraudulent false advertising manipulative so called energy provider. No way should this company be allowed to continue illegaly making false deals and promotions. I was promised less than 9 cents per killowat and 150 dollar credit for signing up. No way did I receive either. In fact im being charged 20 cents a killowat and I'm yet to receive my 150 dollar credit from them. I've complained called reported to their so called customer service ( keep in mind I said so called) and only thing I've received is threaths of lowering my credit score if I leave with out finish my contract?! Really Amigo energy breached the contract long ago and has yet to honor it. No this so called energy provider should not be allowed to scam and cheat people out of their hard earned money.
We have reviewed the customer's concerns but are not able to assist this customer until we receive account information. We have email this customer requesting that they provide us with account details so that we may further assist them.
My father had a representative knock on his door....I was there with him. He never signed up, in fact we turned him away and told him we were all ready with Ambit and happy with our services. A couple of months later, my father received a bill from Just Energy. The electricity got disconnected...the bill was over $1000 and they required us to pay $600 just to have it connected again. We are currently working on getting this resolved with them now. This is illegal...nothing was signed, agreed upon...no contract nothing! Just a bill received in the mail, requiring us to pay $600 to have the electricity turned back on now. My father is old and as everyone knows, you can't be without air conditioning in Texas...old people die from the heat. We need to get this resolved asap, and legal authorities need to look into what is going on with this company. For a rep to knock on his door and months later have the electricity switched over to them without authorization is illegal and needs to be looked into and prevented. This isn't right!
We have reviewed the customer's concerns and are sorry to hear of their negative experience with Just Energy. Unfortunately, the customer's complaint does not have any customer account information. We have not been able to locate an account for this customer, but have emailed the customer requesting this information. Once received, we will work towards addressing all of the customer's concerns.
My father's account number with Just Energy is under Raul *** account number SSN. I had been out of town for 3 months working, I just got back and this issue still has not been resolved. They are demanding payment of another $1479.85 by Dec. 18, 2019 and still have not switched him back to Ambit. I have now filed a complaint with the Texas Utility Commission against this company for unauthorized switch and scamming people to pay unreasonable high amounts in order to prevent disconnection.
TERRIBLE customer service, this has been BY FAR the most difficult and frustrating company to deal with. Setting up an account was a nightmare, I talked to at least four or five reps and it was ridiculous. But that's not my main problem. It's been over 3 months since my account has been set up and I still haven't received my first bill. I've emailed probably 8 or 9 times asking about it, they keep saying "we printed your bill last week, please allow another 3-5 business days) well they've been telling me that for over a month. So where is my bill? They dodge my questions, IF I'm lucky enough to even get a response. So I know they're going to hit me with a huge bill and I'm concerned they will give me late fees too because this company is *** and I don't trust them at all. I wish so badly that I had never signed up with them but I can't cancel because I signed a two year contract. I wish I would have known what a disaster this company would be. They ignore your questions and I hate that
Customer experience is extremely important to us and we appreciate your feedback. I would like to extend an apology on the unpleasant experience you had with Just Energy. Please note due to a system error a bill didn’t appear in the billing queues, but this has been corrected. The first invoice that will go out tomorrow, and the next 2 billing cycles will generate on 9/18/19 and 9/19/19.
I emailed a dozen times over the course of several months prior to writing this review asking what's going on, being assured every time that everything was good. NOW once I take it here, it's explained as a system error. And now I owe hundreds of dollars at once because of negligence of your company.
Not to mention everyone kept telling me the reason a bill wasn't generated was because I had a credit on my account. Now that I'm finally getting the bills, no credit is being reflected or removed from the cost of what I owe. So I've been lied to, mislead, and given the run around and now owe over $300 at once for three months because of NEGLIGENCE
I reached out to the billing department since you’re receiving all of the bills at once to see how the due dates will work. The first bill is due October 7th. The billing department will monitor this account and will generate invoices after the due date is past that way you don’t owe everything at once.
I’ve been with this company 5 years. This year I’ve ran into a financial bind;in which I received assistance paying a portion of my bill. The Organization places a “Pledge” onto your account as a promise to pay; so to speak. Every month I receive a late fee and penalties from Just Energy because I... didn’t pay all of it. By law, the organization has 45 days to actually pay it. But I’m the one getting messed over. Obviously Just Energy sees that I’m in a financial bind, and they don’t seem to care. I’ll have representatives that will promise me that no fees or penalties will accrue and they DO. Something needs to be done about this company and all of their fees. They have VERY Poor communication, and poor customer service!
We have reviewed the customer's concerns and are saddened to hear about her negative experience with Just Energy. Per the terms of this customer's agreement, late penalties apply if the customer's payment is not received by the due date noted on the billing invoice. Unfortunately, payment arrangements and pledge payments protect accounts from disconnection only but do not waive fees. Just Energy has provided this customer with late penalty waivers in June, July and August of 2019 as a courtesy.
I do not ever remember signing up for anything this with this company. But they are on my credit report. The debt was listed in 2019, but supposedly paid in 2014. Why on earth wait 5 years to report a debt that is supposedly paid! now I have to go through the hassle of having the stupid *** removed!
Complaint: Revdex.com
Complaint Date Received: 9/4/2019
Completed: Date: 9/10/2019
Complainant: Tatiana M
Good Day,
Please find below Just Energy's response to the concerns raised by Ms. Tatiana M on 9/4/2019.
Just Energy has confirmed that on April 12th, 2013, Ms. Tatiana M was enrolled by a door-to-door Just Energy agent and agreed to a 36-month contract for electricity supply at 0.0969 $/kWh. Ms. M then reaffirmed her enrollment via an independent verification service in which the terms and conditions as well rates were mentioned to which Ms. M acknowledged and agreed. All enrollment standards were met.
On November 28th, 2013, a delinquency collection notice was sent to Ms. M. On February 11th, 2014 notice of breach of contract for non-payment was sent to Ms. M for non-payment.
After receipt of complaint, Just Energy made several attempts to contact Ms. M to discuss the initial enrollment and address her concerns, but unfortunately, we were unable to get a hold of her. We invite Ms. M to return our calls so that we can address her concerns and come to a solution that would be satisfactory to all parties involved.
Thank you,
Just Energy
Corporate & Consumer Relations Department
I'm not at all surprised to see the same type of reviews for this company... I've never been more frustrated and disgusted with a company the way I have with just energy.
I started contacting them monthas ago about my increasingly higher and higher bills, I was given solutions/promises which I found out later had no follow through. And every time I called back I was told something different. they said they could not stand for what the last rep had told me,and there was nothing they could do for me. So I started asking to speak to a manager, which I'm starting to realize they will only call you back in the middle of the day when most people are at work, and leave a quick message on the machine, so they can claim they've tried to contact you. I've become so frustrated that I've already cancelled my accounts and switched companies, but I'm still being billed ridiculously high amounts and of course for stuff I was told I wouldn't have to worry about from the last "supervisor" I talked to.
I had called five days ago now and was told a manager would call me back within 24-48 hours to try and help address my concerns.... still waiting for a call back.
This company needs a serious overhaul of customer service and credibility for what they communicate to their customers.
In review, our records indicate the customer called Just Energy on different occasions due to billing concerns. Just Energy addressed her billing and budget billing concerns. Nonetheless, due to the budget billing running balance customer’s budget billing monthly payments increased. Just Energy would like to advise the customer switched suppliers and the final bill includes the budget billing true up and final charges. Just Energy attempted to contact the customer during business hours; however, we were unsuccessful in relaying the outcome to the customer. Just Energy will continue to assist the customer should the customer contact Just Energy directly.
Very bad customer service. They lie about policy’s and what they tell you. Barbara *** Dallas, Tx
We have reviewed this customer's concerns and regret to hear of their negative experience. the customer requested a payment arrangement but did not qualify for a payment arrangement at the time. The customer was provider with an alternative option, but has since made their account current.
Do not sign up with them! My gas bill has never been higher. I cancelled but they were still billing me 2 months later!
We apricate your concerns around our cancellation policy. The time-frame is 1-2 billing cycles from the date the cancellation is requested as it all depends based on the cycling of the account.
After some terrible experience with this company I am away. Small claims court is were I would be heading. A bill of 300$ came today. I would wait for the damage to my credit score. To sue for damages.
We have attempted to reach this customer to better understand his concerns but were not successful. We have reviewed the customer's account and found no billing errors. The customer is more than welcome to contact Just Energy to discuss his concerns.
Do NOT get this company service is horrible and has a corrupt system
We have spoken with this customer and apologize for the negative experience had with out customer service department. Coaching will be sent to address this gap. We have explained his account billing history and balance due to his transfer of service. We have provided our customer with accommodations desired to resolve his account. We're glad that we were able to resolve this matter for him.
Was told I would be saving money from sales rep. Price tripled. Cancelled immediately after first cycle and was told it would take 1-2 cycles to drop.
Good Day,
Please find below Just Energy's response to the inquiry dated May 29, 2019 :
Just Energy can confirm a valid enrollment was created on March 30 ,2019 through a door to door representative .Mr. accepted a guaranteed fixed rate of .1009KWH/$ for 36months and natural gas .8200th/$ for 36 months.
On May 29, 2019 Mr. contacted Just Energy and requested cancellation on his account through an agent. Just Energy sent cancellation request to *** and received final date for electricity of June 26, 2019 and gas was automatically cancelled by utility as it did not have a start date for supply.
Just Energy has reviewed the account and all standards have been met and customer was charged for supply usage based on contract signed on March 30, 2019. Mr. had been informed more than once that Just Energy did not promise financial savings which he acknowledged in understanding. Just Energy attempted to make contact with Mr. but was unsuccessful.
Thank you
Very unprofessional inconsistent with billing poor customer service just a plethora of things that would make you say I never want to use gas again I personally will be closing my account I will never use just energy as long as I live ever again
Hello ***
We're sorry to hear about your recent experience with your account with Just Energy. Although a review of your account shows that the issue has been resolved, as a customer of over two years, it is our hope that you will continue to allow Just Energy to provide you with service.
If you have any additional questions or concerns, please feel free to contact me.
Thank you,
*** Compliance Specialist
[email protected]
I'm going to call you but I wanted to send an email first so that there's a record of me responding to you, nothing has been resolved my gas still is not on and the date that they were supposed to come out and cut it on which was yesterday I was told that the reconnection hadn't been ordered and this is after I spoke with a supervisor the day I paid the bill. I was told my gas would not be on until Thursday I had to cuss and then call your affiliates at aglc myself in order to get a date for today and even then they're telling me it's an all-day thing, meaning they have no idea when they're going to be out here up until 12 tonight to cut on my gas, so pretty much I'm looking at still almost Thursday possibly before I actually have hot water in my home after paying almost a week ago does this sound like it's resolved to you, because it sure as hell doesn't sound like it's resolved to me now I'm expecting my bill to be prorated considering I've went a week without gas
I, like other customers, was shopping at our local Sam's Club and we were approached by two young fellows telling us what a savings they could get us on our gas & electric bill. They convinced me to sign up, and I didn't hear from anyone for a long time. I got suspicious, so I called them and cancelled my agreement. That was months ago. The other day I received a bill for $51.50 for "Early Cancellation Fee". I never received ANY discounts or any interaction from Just Energy, except for a *** gift card, which I promptly returned to them. Authorities should mandate how these Companies treat the people who deal with them in good faith. Very sad situation.
Hello ***, we at Just Energy are truly sorry to hear about your experience with our agents at Sam's Club. We would like the opportunity to set this right by allowing us to speak with you to answer any questions or address your concerns. If you can spare a moment, please call us at 1-844-385-1960 or email at [email protected] as we would love to hear from you.
Just Energy put our account into collections with a disconnect order after they did not receive our mailed check. We are retired homeowners who always pay our bills on time. They could have emailed me or called me. Instead they put us in collection. I called to deal with them. They were rude. When I asked representative's name, she hung up on me. When I called back, Oscar the supervisor left me on hold for an hour and I found out they outsourced customer service to Bogata Colombia. God bless they do not understand good customer service or courtesy. We will be leaving them ASAP.
We sincerely apologize for this negative customer experience. While this particular experience does not reflect our commitment to service excellence, we regret when we fall short of our customer's expectations.
Like some others writing reviews, 1 star is one too many for this company. I purchased a condo for a flip and was guaranteed by sales representative and later by their customer service department that there would be no penalty charges if it was sold. When it sold and the new owner switched power over to their name, Just Energy charged me $150 and told me it was because I switched providers without giving them 3 days notice. I explained that the property was sold and that the new owners switched to their name. At their request, I provided the closing documents to prove that the property was sold and they still refused to credit me back the $150.
I was outright lied to by their customer service department on 3 separate occasions.
STAY AWAY FROM THIS COMPANY!!!!! VERY UNETHICAL!!!!
We have spoken with this customer and apologized for our customer service shortcomings. The customer provided proof that he no longer was in possession of the residence, yet the CSR that he interacted with failed to remove his Early Termination Fee. We have initiated a refund to this customer.
Following was the email I received from Just Energy on May 3rd/2019 per above, them being in contact with me.
Hello Mr.-------,
Thanks for taking my call this morning regarding your Revdex.com complaint. Again, I apologize for our customer service failings. I’ve requested that the $175 ETF be refunded back to you. This credit was approved after we spoke. I’ve emailed one of the managers in our financials area and requested that your refund be issued as soon as possible. It’ll be sent to the address below.
THE CREDIT CHECK HAS STILL NOT BEEN RECEIVED AND IT IS JUNE 6/2019. DO NOT BELIEVE "ANYTHING" THIS COMPANY TELLS YOU!!!!!!!!
I had a prepaid account with Just Energy and when I moved I transferred my service with them. When I moved again they told me they didn't transfer prepaid accounts and that I would have to get a monthly billed account I explained I had transferred it before and the answer was they don't transfer in the summer time. I then cancelled my account and I was told I would receive a check in the mail at my new address for my available funds. It never happened they kept charging me everyday until I owed them what was left in my account. I called everyday and was given the run around. I was told that a supervisor would call and never got a call. I called and was put on hold after I explained the nature of the call. I should have known trouble was coming when my billing started increasing . No one was living in the house I am positive because I was house sitting for a relative who was out of the country and I was checking on the house til his return a month later.
This customer's prepaid account has been reviewed. The customer contacted Just Energy in July 2018 to transfer her prepaid account. The customer was advised that Just Energy no longer offered prepaid accounts which was true. The customer did not process a cancellation request at this time, but at a later date. The customer paid $100 towards her prepaid account which was depleted 6 days later. The customer's account went in debt with Just Energy, but this debt has been credited, account removed from collections and the customer has no debt obligation to Just Energy.