Just Energy Group

On 22APR20 and on 23APR20, Just Energy disconnected electricity on residences that I am at in Dallas TX and in Pflugerville TX. This is a direct violation of the Texas Utility Commission that bans the disconnection of electric utilities during COVID-19.

We were Advertised by a Sam's Wholesale and Just Energy. I looked like a Just Energy rep wearing a Sam's shirt

She Promised us a cheap rate with Night Free plan, did not go over the details and made us sign the contract.
She marketed to us by saying, you can cancel at any time and would also pay the cancellation cost of the current provider.

After getting couple of bills what was marketed was not true and the energy cost was much higher then marketed, looking at eh contract the actual price was much higher than that was promised, We called Just energy and they switched us to Weeks free plan and they promised that would reduce the bill. We tried it more than couple of months and our bills did not go down even if the usage was unchanged.

Since it was cancel anytime, we switched to a different provider. Just Energy then changed us Cancellation fee and also made us pay the cancellation fee of the previous provider.

The Final bill was not sent and auto drafting that was setup was removed causing the bill to be past due

Changing the Energy provider is as same as cancellation but they required us to call them. Not sure what calling them would have been done

- Just Energy says they have a "system error" when paying bill through the automated system. What happens the automated system gives you the full amount bill due. When you pay the full amount due, you get another bill 3 to 4 days later saying another payment is due which is completely another amount from the one you paid. and if go about your day thinking you paid your balance in full for the month, then they charge you a late fee after that point since the automated system gives you an defined amount not equal to the full balance you are owing for a month of usage.

-Other issue. I have called several times that I only have one account with just energy. Somehow, I get letters from a the collection department of their sister company explaining that I have a past due account balance. One, I only have one account , which is with Just Energy and Two, I have never had an account with there sister company. This leads me to think that eventually the sister company will send me to a collection agency and I will be facing damaging my credit history and or taking time from my daily schedule to correct an error that will affect and damage me. Just Energy says they will correct it and yet it happens again and again.
Product_Or_Service: electricity
Account_Number:

I would like to cancel my natural gas service
I have called repeatedly to cancel my account with Just Energy. Every time I call I have been put on hold and transferred to different departments. None of which can help me. I have been on hold for almost two hours and have not been helped. I cannot change my gas provider without canceling Just energy first. My account number is *** with DTE energy. This is the account number Just energy uses to charge me. The billing is through DTE energy and Just energy is the provider for gas. DTE energy is almost .25 cents cheaper and we are trying to cancel Just energy. Need help.The only contact number we have for Just Energy is 866-587-8674. We keep getting put on hold and no one will let us cancel.

Just Energy over-charged me $200.00
While at *** I was stopped by a Just Energy representative. She told me Just Energy was selling "Green Energy" for the same price as I was already paying (for natural gas) through my gas company ***
I signed up and found my energy bill went sky high.
I called *** and asked why my bill was so high and she told me that *** was delivering natural gas at .18 cents per therm while Just Energy was charging .44 cents per therm.
This cost me approximately $200.00 over the past 2 months. My wife and I have limited income and cannot afford being ripped off.

I have tried call amigo energy to talk them about a bill in January I owed $6.01 sent 1/2 thru my bank a check $20, the nxt bill I rec'd I owed for disconnect fees of $22. I have called amigo cust serv see about res olving this prob but they will not answer their ph. I have let it 1 hr and 45 min until my ph went dead. Most of the time I try between 30 to 45 min before I hang up. I have tried more than 30 times thirty times and the same thig they do not answer the phone. when I have tried other ways to talk to some one they say it is a cust serv problem switch me over and they do not answer their phone.
I tried to get this resolved before I had back surgery 3/02/20 and have come home 3/26/20. I have never had any luck getting through to cust serv. even tried when I was at rehab.

I have left multiple messages on Just Energy's customer service. I am being harassed by a "collections" agency claiming I owe Just Energy money from prior to them switching me, without choice, to a new company (and signing us up for their highest rate plan without providing us any choice). They have refused to send a paper statement with proof of debt or a paper bill and will not verify the address they have on file. Phone calls are coming from a number registered as spam. They have offered no way to reach Just Energy or verify that they are who they say they are. The number calling me is ***-9412.

I made a power switch to a different Company for a lower rate and Just Energy charged me a switch/exit fee. When we signed up at our local *** a few months ago the worker (Felipe) made sure to tell us that we were not under a contract and could cancel or change at any time. We asked him repeatedly if there were any fees we needed to know about and he told us how great this was because their weren’t any fees. So now we switch and are charged a very big fee that I had no idea about. I have called and talked to several managers and they all say there is noting they can do. I called and spoke to the manager in *** and he reassured me that they would take care of it and waive the fee since their worker was not telling people the correct information when they signed up (he got let go!) I’ve called multiple times and either no one calls me back or they tell me I need to talk to someone else and I never get it taken care of. My bill is past due now because I haven’t been able to pay it without the fee they have promised me multiple times to waive so that I could pay the bill I owe.

JUST ENERGY, justenergy.com,866-288-3105, Location Towson, MD.

I am the case manager for a disabled, senior, mentally ill individual who was subject to the pushy sales tactics of Just Energy. They promised him a $50 gift card and free light bulbs (neither of which he received) if he signed up. Mr. Walton *** already has budget billing from BG&E and this is the second company that harassed him with door-to-door tactics. It is impossible to contact these people.
Product_Or_Service: Electric Services
Account_Number:

On March 26 2019 I sent the following email to the email address that the company said to email to cancel service from them.
Hello please cancel my service affective today March 26 2019 for the following addresses

IP11590636
Daniel ***
***
*** 49321

And
***Daniel ***
4***
***

Thank you,
Dan ***
This is the reply I got back from them:

Dear Daniel ***,

Thank you for taking the time to contact Just Energy. As a valued customer, your satisfaction is important to us.

We are sorry to hear that you have decided to cancel your account with Just Energy
We have processed the request to cancel your account with Just Energy.

At Just Energy, we pride ourselves on providing optimal customer service and are continually striving to find new ways to achieve complete customer satisfaction. As a leading competitive North American retailer of natural gas, electricity and green energy, we are privileged to serve you and help 1.8 million customers control their energy costs.

Should you have any further questions regarding Just Energy or our Plans, one of our trusted Energy Advisor will be pleased to assist you at toll free 1.866.587.8674.

Sincerely,
Your Energy Advisor

Customer Service
T 1.866.587.8614 | F 1.888.548.7690
P.O. Box 2210, Buffalo, New York 14240-2210
E-mail [email protected] | Web www.justenergy.com

Integrity | Innovation | Customer-Centrity | Responsibility | Enrichment | Excellence

They did cancel service to my York view address in Comstock park Mi.

They did NOT cancel service to my address, 4471 S Parsons Ave in Fremont MI 49412.
I did not realize they had not called till I received a letter from DTE energy telling me Just energy was my gas provider at the fremont address.

I have emailed them about this and have not head back from them for 2 days.

My wife was intentionally rushed and only asked for more information to review the program. We got a confirmation email that we had been switched. I do not know how Sam's Club allows these solicitors to take advantage of customers. We called to cancel and were cancelled but for some reason they can send enrollment email but not cancellation email? It use to be that you needed EID number to switch providers, now all they need is address? It might be a good plan but giving the marketing and sales practices I do not want to be associated with this provider.

I was *** was rebranded as Just Energy in 2017 so I was paying my bills to them through Feb. 2020.

Starting in Jan 2020 Just Energy transferred all their *** customers to a new company ***.. I did not know of the change and had to pay past due amounts to *** for Jan2020 and Feb2020 gas usage. During that same time I paid $100 and $150 to Just Energy as an automatic payment, which was in error and not rejected by Just Energy.

Just Energy owes me $250 and has not responded to my emails and calling their customer service number twice waiting for 30 minutes and 45 minutes without help I hung up.

Just Energy is providing obstacles and is unresponsive in resolving this issue

I have been receiving emails to pay a $175 cancellation fee nearly daily for 2 months. I canceled my service due to moving out of state. I contacted customer services via email and then phone based on the email response from customer service. I let them know of my cancellation and that I was moving out of state. The rep stated the fee would be waived. For nearly two months now I have contact over 5 reps concerning the same issue and each time they tell me to wait 5-7 business days. Then, I get another email. I sent required documentation, made all the calls and contacts, as required. Today, I contacted again because I received yet another email about the $175 exit fee. This time they tell me it's because I "never" sent the qualifying documents. You're telling me that's been the issue the whole time when I've spoken to 5 reps who give me the same info every single time? OK. So, now not only are they harassing me, they have been lying this whole time and not holding themselves accountable for losing documentation that proves I moved out of the state.

Company Just Energy commandeered my account and indicated to me since I paid their bill that I am now obligated to their contract. I never accepted, signed or agreed to change my energy provider they changed my account on their end. Now they are threatening a charge to cancel their service. They are charging me 3X the average therms price according to Nicor Gas. I have attempted several calls and am put on hold indefinitely.

A Just Energy representative provided an application for utility services at my local *** I am a blind/deaf person and have received no accessible documentation, including a cr or working telephone number. My utility company, *** informed me that I would need to contact Just Energy to transfer my account back to *** from Just Energy. I have been sent to four different telephone numbers and three extension transfers. My only successful call was initiated at 2:40pm EST and by 5:25pm EST the call was taken by an off-shore call center which made communication nearly impossible. I was able to understand a commitment by the telephone rep that I would be contacted immediately by someone in the appropriate office that handles my area in ***. I've since been informed that the local office number has been disconnected. I have been told to cancel this agreement by my Bureau of Blindness and Visually Impaired counselor for the *** Please help.

I had 2 yr contract w/Just Energy which will expire on 3/23/20. Their letter dated 2/9/20 says I had 14 days prior to 3/23/20 to cancel with no penalty. I cancelled on 3/5/20 which was just 4 days outside their 14 day window. I was charged $175 on my last bill. After being a faithful customer for 2 years and now I have found another service they have decided at the end of my contract to tack on $175! This is a terrible business practice. I have tried to call many of their 7+ 800 numbers and sit on hold for 40 mins and no one comes on the line.

Two days ago I was in *** and one of your representatives approached my family. Among clean energy and some other perks I would be getting with changing my supplier to Just Energy, she clearly stated that my kw price would remain the same. Happily, I signed the agreement because if i’m helping the environment, on the long run, my family and others will be safe and it would not change what I was paying already with the suppliers *** chose on my behalf. However, after checking my bill and the “agreement” that I signed, my price increases in more than 3¢. This was not what I signed up for and, because of the misrepresentation that the representative stated today, I thereby exercise clause 9, page 2 of the “agreement”, which gives me the opportunity to rescind the contract within three (3) business days after signing the “agreement”.

Just energy have been double billing me for Gas Services. They did not disclose that they will be billing me for the same services that I am already paying to my gas supplier. Advertising and explanation given to me was that this is green and earth friendly supplier when in essence they just charge quad ripple on top off what your Gas supplier already charges you for!
I have paid $1417 extra in charges as they have been billing directly thru my gas supplier and never sent me a bill!

I have been dealing with this over a month. They have numerous (over 5) recorded conversations promising me to remove the $175 exit fee. They applied this fee with no consent of mine. I was selling this home and not prepared to turn utilities off and because a buyer was anxious calling to price utilities they added this fee to my account. I have had Just energy accounts before I am well aware of how to disconnect service and the rules they have to do so. On multiple occasions, on their recorded line, they have promised to zero out my account. I am getting harassing phone calls and *** still today saying I owe this money. I have called in several times just to be told there is a glitch in their system. 3 weeks ago I was told I would receive an email showing the account at zero. If this effects my credit I intend to file charges. Please assist me with getting this corrected. Thank you! I have wasted countless hours with this and it is unacceptable.

for the last 3-4 months I have been receiving my electric bills from National grid and never realized that I had another supplier on my bill which is Just energy. I've been overcharged on every single bill. I've never signed up with this company and I would like to have those charges removed. I ma not able to make those payments and I am at risk of getting my services terminated. I've been calling to speak to a rep. but nobody answers the phone. I am very frustrated and confused.