Just Energy Group

I sign up with Just Energy at Sam's Club in late 2019. The rep who signed me up was named Sammy Jo Reardon and she lead me to believe the following:

1. Just Energy would pay the early termination fee to my previous electric provider of $135
2. Just Energy would waive their early termination fee of $175 if I was not happy with their services.
3. Just Energy would not charge back the above $135 to me if I decided to cancel my service.
4. My average monthly bill amount from Just Energy would be approximately $65

After signing up with Just Energy, I quickly realized most of the information Ms. Reardon told me wasn't true. Just Energy's rates were much higher than I was lead to believe, so I decided to cancel the service but when I did, Just Energy charged back the $135 early termination fee they paid my previous provider to me.

When we were signing up for a *** at our local location we were roped into switching our supplier from *** whom we have our services through to Just Energy. We asked multiple times and were utterly lied to about the fact that by switching our supplier it could and would affect our bill. I would also like to add that we never received any account info policy or otherwise. Again, many times we asked specifically that by doing this it would in no way increase our costs or otherwise and were emphatically told no it would not. However, I just got a letter in the bill from *** showing how we were paying more than double the rate we had before switching suppliers due to increased supplier costs. I then proceeded to make several recorded calls to find out how I could cancel this switch. I kept getting the run around being transferred several times and eventually being put on hold for half an hour with no answer and no update on when I would be receiving help. I eventually hung up and instead of calling the number provided in my letter from *** to contact Just Energy I tried calling the support number that is listed on their website and just got a busy signal. I called the original number was transferred multiple times and was told the last person I was transferred to would be a *** because I was talking to the *** and they could not help me. After the last lady who answered could not find any account with any info I had at my disposal I asked to speak to a supervisor and was refused, yet she could no nothing for me as she could not find any account information for us, she eventually told me that she was yet another *** and could not help because I need to speak to the *** with whom I was supposed to have been transferred to when I got her. I have a copy of all phone calls I made to Just Energy as proof.

This company sent a door to door salesman to my home who identified himself as a *** who was offering my neighborhood a discounted rate. I had no idea that I was paying much more to this company until *** notified me by letter that they are not my supplier. I gave attempted to call them to cancel this scam several times and have waited on hold with no answer for 30 minutes up to 2 hours. No reply to emails

While Shopping at Sams Club on 2/15/2020, My husband and I were approached by a Just Energy Sales Person (We do have Name, License and Badge number of the person). The timing seemed good because we had actually just started shopping other providers, to see if we could get a better deal on Energy Services. The Salesman gave us a sales pitch on an offer they were running for Sams Club Members. He took our information, and we went over the pricing, and he said he would email us detailed information, so that I could compare it to our current TXU Services. He clearly stated multiple times, to both my husband and I, we were not signing up for the services. We received hi email and upon further research, we realized he had misrepresented the plan, and that the charges were much higher than he had explained, so we decided to keep our current TXU Services, and did not move forward with signing up to change services. On 3/2/2020 I went to pay my TXU Bill and my account had been cancelled. I called TXU customer service, and they explained that on 2/19/2020, my services were cancelled and transferred to another provider. When I realized that my account with TXU had been cancelled, and services for Just Energy had been activated without our consent or knowledge, I called Just Energy Customer care Twice and sat on hold for over 2 hours. I tried calling another number to speak to a supervisor and was told I had to call that same customer care line back and wait on hold, or I needed to go find the sales person walking around SamsClub. My Complaint is that they are now going to charge me for services I did not agree to, and since I have reinstalled my services with TXU, they are now going to charge a $175.00 disconnection fee. (This was complete misrepresentation, and wrong of them to make changes to my services without my consent)

Can never get in contact with this company.. and never got service I signed up for

Take me off the contract I signed up for.. I don’t want it.

I am trying to cancel Just Energy as my natural gas supplier. They are scammers and charging significantly higher gas rates than other companies. I have been trying to get a hold of the company to cancel and have been on hold for a couple of hours with no option to talk to a person. There are supposedly online alternatives to contacting them, but I have tried that too with no success. I see there are many complaints on Facebook and the Revdex.com has reports about this company previously.

Just Energy says that I established new electric service with them. I did not.
About a week ago I got a call from my chosen power provider who told me a switch to another provider had been initiated. I told them that was not correct. They said they would put a trace on the switch.
Today a letter from Just Energy arrived at my address, with the name of someone I've never heard of as well as unfamiliar phone number and email address.
I have tried to contact Just Energy multiple times by phone, but the calls do not go through.
I have emailed multiple times and sent copies of complaints I've filed with the Public Utility Commission of Texas. I only receive form email responses.
I never switched my service to Just Energy and I expect the company to acknowledge this and switch it back. How could I have switched my service when their "confirmation letter" is addressed to someone I've never heard of. I live alone at my address.
This is fraud that is being perpetrated/supported by Just Energy.

I am being charged early termination fees and an had a credit revoked after being sold a fraudulent electricity plan. The sales team shows potential customers extremely low light bills ($30) and states that if you do not run your energy until after 9, you will see the same savings. My bill was higher than any company I've ever had in the state of Texas, even while not running my energy during the day. Due to the incredibly high costs of the bill in comparison to what I was shown at the time of sale, after 12 months with them was completed, I found an energy company with fair and competitive rates. They revoked a credit they gave me because it was not 12 months after the credit was granted, instead of when the contract began. I called in 12/2019 to have the bill adjusted to remove those fees and reinstate the credit so I could settle the account. I was told at that time the bill would be adjusted and a new bill would be issued. I called today to find out why my bill had not been adjusted as I was told it would be and was told that the charges will stand because they are valid according to the contract.

Their employees defrauded me at time of sale by showing unrealistic and falsified bills. I was showed a light bill for $30 that had usage of around 1,000kwh. I endured the high bills (more than double for what I have usually paid) for a year, being uncomfortable during the summer months to avoid using energy until 9pm because it was literally unaffordable. We waited until after 9 to do all of laundry. We do not have a dishwasher. These bills were exorbitantly high, while being showed $30 light bills at the time of sale. I did not cancel my services with Just Energy until after what I was told by sales was a 12 month agreement.

I when they refused to remove the charges, I offered to make payment arrangements and they would not offer to make arragments.

I noticed that my electric bill was higher than normal and when I looked at the bill, I noticed that there were charges for Just Energy. When I contacted Just Energy that said that my husband, *** had authorized switching to Just Energy as an electric source in August 2019. My husband said that he declined the services when they guy came to our door to try to sell us the services. I asked the Just Energy representative on the phone to email me a copy of the contract. When I received contract, I saw that my husband's name had been forged by ***. I did contact Just Energy and they said that someone would be getting back to me, but I have not heard back from them.

On 1/11/2020 an account was started under my name by Just Energy without my authorization. My fiance was approached by a sales representative in regard to lowering our utlitiy bill. They asked for our address and my name as I am the account holder. They then told my fiance (I was not present) that we would be switching our utility provider from BGE to them to get the lower rate. My fiance then told them that he was not the account holder so could not make that decision and was not interested in switching providers. The conversation was then ended. I recieved my bill from BGE for the month of January and it had Just Energy listed at my energy provider. I quickly contacted BGE who stated I needed to contact this company. I contacted Just Energy on 1/31/2020 and filed a report with the compliance department stating I did not authorize these charges. They send me the contract which was not signed by my fiance or myself but the contract did have an unknown signature on the customer signature line. I spoke with someone multiple times in the compliance dept that states "the situation was discussed with the sales rep" and that they could only reimburse me for some of the charges, not all. They also stated that this request would take 6-8weeks even though I feel my signature was forged onto this contact without my approval and should be corrected quicker.

This company had a representative at a *** Store in Texas who talked me into signing up. She had a contract for me on the spot but didn't let me read it. She rushed me through the process but since I was in a hurry it was okay at the time. When I got home I saw an email from Just Energy welcoming me to their company but it said that my enrollment wouldn't be complete until they call me to confirm that I wanted to switch. I read the contract in detail and saw that it would be almost twice what I was paying so the first thing the next morning I tried contacting them to cancel. I was on hold almost 3 hours before I finally gave up. I called back later that day and was on hold another 55 minutes and then someone answered. I explained the situation to her and she supposedly cancelled my enrollment and she gave me a confirmation number. Today, however, I received an email from my original provider saying that my account has been closed. I was furious, of course, so I tried calling Just Energy several times again today to resolve this. I finally get someone on the phone and he puts me on hold for about 15 minutes and then hangs up! This company has the WORSE customer service ever! I'm going to keep at it till someone resolves my issue but right now, I'm not at all pleased! Save your time and money, do not use this company.

I called and spoke with a representative of Tara Energy about a disconnection notice I received. I wanted to know why I had received the notice? I explained to her that every month I would call and see if I have a disconnection notice and to see if I could set up a payment arrangements. I had always been told for the last few months that as long as I paid before the next bill was due I wouldn’t receive a disconnection notice and I would be good. I explained I had not received a notice in months and I always paid my bill before the next one was due. She made the statement yes I see you haven’t received one since May 2019. I asked why is it different now? Did you know the one pink sheet of paper cost the customer $22. The company stopped payment arrangements for those customers keeping their would because other customers were defaulting on their agreements, so the customers who did pay and didn’t default had to pay the price. Then I was told you can only do 3 payment arrangements a calendar year. I asked why does the company keep making changes and the customers don’t find out until it’s to late? She said they can do what they want and don’t have to tell the consumer anything. Well, that doesn’t seem fair or right. When the cable companies are increasing their prices customers get a notice, when the cell phone carriers are increasing their prices the consumer is aware and even when your rent goes up for the next year consumers get a notice and this gives them the right to change providers if they don’t like the price increases. Customers may need to adjust their Thermostats to make sure they can pay their bill. I know even when the State of Texas makes rules changes their consumers get a notice in advance so there are no surprises. What makes the electric company or Tara Energy so special? I was told by the representative that the company had a system change, policy change and an overall major change, but what really made mad was when she stated By Law we DON’T have to tell you anything, send out any literature by mail nothing. I asked how do you just do that? So the consumer doesn’t have a clue about what changes are being made or anything, but you want me to keep you as my provider? I told her I should’ve gotten rid of them a while ago, trying to be loyal to a company that is not loyal to you makes you think twice. If I could shout to the world, DO NOT DO BUSINESS WITH TARA ENERGY, I would until I couldn’t breathe. I wouldn’t recommend this company to my worst enemies. This is not the first time I’ve had an issue with this company. I’m tired of them. I will be calling other companies to see where I can take my business and my money. I will tell friends, co-workers, and family if they do business with Tara Energy get away AWAY ASAP! They don’t care about the customers. I always keep notes and this company has by far been a disgraceful company. The good customers pay for the bad and life happens, didn’t say I wouldn’t pay but I’ve been a loyal customer, keep my promise to pay and tried to call and see what was going on with my bill. So, my lights will be disconnect on February 19 and today is February 17! Only suggestion was to call 211, they closed today President’s Day and that still won’t help. You should be ashamed of your company practices. I won’t will I get a call from corporate? Last time you charged my bill and didn’t try to understand what YOU did wrong it ended up costing you!!!!!! Believe me I’m searching for other companies and will spread the word about your awful awful awful company and it’s practices.

Got scammed for locked in rate on natural gas. Called and cancelled a few days later when researching your rates - spoke to someone who said their name was Darnetta.
Account was never cancelled. Noticed a year later when cold month hit and bills sky rocketed. Your locked in rate is 3 times the local rate. Rates do not appear on bills.
To know we paid triple the going rate for a year after we cancelled is infuriating. Your business practices are unethical and your company tries to make it an ordeal to cancel. This time a confirmation number was given and you will not see one more cent of our money.
This company should be ashamed and embarrassed of how the operate and probably take advantage of many unsuspecting customers under the guise of locking in a good rate.

Was approached at Sams Club and told that I "wasn't changing my provider, nothing about my bill would change, and I was only enrolling in a rewards program." Now, almost five months later, my rate as tripled compared to what my existing provider would have been charging me. While the service may be legitimate, the sales tactics used by the company are deplorable. I've read nothing but review after review with similar stories where the salesperson either misrepresented or completely lied about the service in order to gain the sale. This indicates, to me, a company that pays their employees based on the number of sales they get and not based on fair wage or competency.
If you're researching this company before signing up, I wouldn't recommend it. If you find yourself here because, like me, you signed up already, take action immediately... wait on hold as long as it takes to cancel.

I moved from Grande Prairie Alberta to BC back in 2011. I paid off my Just Energy account with my Capital One Master card in full. I started getting collection calls from Just Energy about 2 years later. I have repeatedly sent them my Master card statement where it shows the date and the amount I paid, which was the total balance owing. I am still to this day getting collection calls from them. Yesterday I started receiving calls from another collection agency called CSI regarding this account with Just Energy, that was closed YEARS ago. I sent the master card statement to both CSI and Just Energy as I keep having to do. So why haven't they cleared off my account when the balance is 0 and I moved out of the province in August of 2011??? I have told them I am going to charge them with harassment if this doesn't stop. There is no reason I should still be proving I paid my account off this many years later. Even Master card has talked to them and they still are trying to make me pay for an account that was paid and closed. I am fed up with their lack of business sense and people not doing their jobs. How many more times do I have to send them my master card statement to prove I paid it all. Every time I send it they apologize and tell me they'll take care of it just to have the next person call and want money. After googling I see I am not the only one these crooks keep doing this too. If it doesn't stop I will have the RCMP involved.

Person used my *** switched without my consent/knowledge in Nov 2019. Just Energy charged a term fee I did NOT authorize this change. After calling and talking to reps was told issue resolved credit to card for incorrect balance would take 30 plus days. I then disputed the fraudulent charge with my bank got a credit. Just Energy then charges my card again, plus a late fee and added another fee as I disputed the amount called, a DNP fee for charges that were not authorized. Get disconnect notice after paying bill of 250.00 1/24. Usage now more than double what it had been for years. Disconnected after a phone call requesting upper management get involved 2/6 disc 2/7 925am paid another 221.00 on 2/7 just 2 weeks later to get it back on. Now on hold for over 3 hours waiting on customer service to try and resolve again.

I have been receiving residential gas services(natural gas) at a new residence (since November 2018) through this company when I should have been receiving these services through *** After 1 year of service and confusingly high gas service fees I was able to find out through *** that Just Energy was somehow the actual business providing my service. I never signed up with Just Energy for my gas service and their fees are almost 3 times that of *** in which I originally contacted for my service over a year ago. After speaking with Just Energy(with 2 different representatives), it was obvious they were not only Unhelpful, but a scam. Canceling their service will cost extra money on top of the completely overpriced monthly fees I have been paying for over a year now.

I had cancelled the gas service request from Just Energy within couple of hours of requesting services through a walk-in agent at home on June 27, 2019.
I also received a cancellation letter (in email) from Just Energy mentioning that my cancellation request has been processed with an effective date of June 28, 2019.
This means, I had cancelled my services even before it was activated.
Recently I found that I'm being charged for gas services from Just Energy included in my *** bill.
I raised this complaint with them over the phone as well as several emails. They kept on saying that they are investigating this issue for couple of weeks with no response. Later on came back to me saying it takes 3-4 months for them to cancel the services, however, the cancellation letter that I received states otherwise. It has a cancellation effective date of June 28, 2019.
Post that I sent several emails explaining them the situation but they never responded.
I seek refund of all the charges after June 28, 2019 from Just energy including taxes.

I am LIVID because the only thing Just Energy is good at is stealing your money!! Their business practice is one of the worst i've ever seen.

My energy bills have doubled since signing up with them. They promise you all of these things like ways to save, perks, and how easy it is to cancel....well, unfortunately for me and others, we fell for all of their lies. For one, you are not saving any money. You are paying a higher premiums each month to use them. Their sales representatives con you into thinking you're getting a deal, but I promise you, there is no deal. Just more money going out the window to these crooks.

Do yourself a favor, and never use them. I can't believe how much money i've lost because I trusted them to be honest. There is nothing honest about the way they do business.

Company has turned me into collections every few months for last 6 months. I have never had an account with First Energy Texas. I have had all the credit disputes removed so far. But on 2/4/2020, another collection was reported from this company. I am buying commercial property and this affected the banks the decision as it did in Sept when I applied.