Dear [redacted]THank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have been in contact with our store regarding thier goodwill gesture of $25, and have escalated your complaint to thier district leader who will contact you on Monday September...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. [redacted],Thank you for contacting PetSmart. I am sorry to hear about your expereience with our customer service department. I have attached a copy of your receipt. Sincerely,[redacted]
Dear Ms. [redacted],
Thank you for contacting PetSmart. I was sorry to hear about your experience. I have reached our to our field management team to ensure that they have reached out to you to extend this offer per our price match policy.
Sincerely,
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your unpleasant experience you've had at our salon. After escalating this to our store leadership, they notified me that the Asssitant Store Leader was able to get in contact with you and provided you with a refund...
for the unsatisfactory service. We thank you for bringing this matter to our attention.Sincerely,Coral
Dear Mr. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your dog and hope that they are feeling better. We will be reimbursing you the $115 incurred at your vet. A check will be processed and sent from our corporate offices. We are sorry for...
your inconvience and hope you will continue to use our services.Thank you,[redacted]/ PCM
Dear Ms. [redacted]
Thank you for contacting PetSmart. I was sorry to hear about your experience with our store. We would like to look into this further. Could you send us the location you visited so we can assist with a resolution? We can be contacted at...
Good afternoon,I received an initial phone call and have tried 3 times to reach Michelle. I am told each time she is out or unable to take my call. It's actions like this which caused the complaint in the first place.Sharon
Tell us why here...
Hi [redacted],
I just reviewed your recent concern with your grooming salon and this poor experience you recently had. I am very sorry to hear this, and I am sure it was a huge inconvenience for you. I can reach out to the Store Leader and our District Leader to discuss this further and you will be hearing back from either the Store Leader or the District Leader. Again, I am very sorry to hear about your situation and this unfortunate experience. We appreciate you taking the time to explain your story.
Thank you.
Sincerely,
Sheri P[redacted]-Customer Care Specialist
PetSmart
Dear Ms. [redacted],Thank you for contacting PetSmart. I was sorry for the inconvenience you experienced at our store. I have been in contact with our store who have let me know that they would gladly reschedule your appointment and comp the service. They have also stated that they...
offered a $20 in store credit. Thank you for letting us know about your experience. Sincerely,[redacted]
I received notification from the business that since they...
never filed an incident report (which I was not aware of) they don't feel like they should take responsibility for the cut. They are claiming that dry eyes in dogs can cause cuts so they are doing a dry eye test on him and if he comes back with dry eyes they are refusing to pay any vet bills for my dog. I have talked to a number of Opthamologists and speciality vets who were nice enough to answer my questions over the phone who say that a large cut like this across his eye would very likely cause a dry eye. So if they do the dry eye test it will most likely come back positive because of the nature of the injury. They are trying to get out of paying for anything else and his eye still hasn't healed. I have a number of witnesses that saw the cut right after I brought him back from Petsmart and I have photos with dates on my phone of the cut. Ralph at Petsmart was very condescending when he explained the dry eye test and how this was going to get them out of paying for anymore vet bills. The response to the Revdex.com is completely different than the tone I got from the person on the phone who informed me the were going to fight me on it. I just want my dog to see a specialist and make sure his eye is healed. I do not feel like I am asking for anything insane here.
The individual who contacted me from Petsmart did not offer any resolutions for me not receiving a full refund nor did he offer any resolution for my damages to my pet ( medical expense ). The individual who contacted me also stated that he would contact me ( again ) , after he spoke to the staff at the Petsmart Grooming Salon. The individual never called me back. The representative from Petsmart appeared to not care what took place at the Grooming Salon, hince the failure to resolve medical expenses, my entire refund and contacting me back with a status.
I have reviewed the response ma** by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for contacting PetSmart. The check was sent to your correct address on 09/17/2015. If you still have not received the check please contact [redacted] at [redacted] She will be able to verify your address and send you a new check. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Greg B[redacted]
Dear Allison
Thank you for contacting PetSmart. I am very sorry for the troubles with your order. We have fully refunded your purchase.
Sincerely,[redacted]
Revdex.com[redacted]
[redacted] ** [redacted]
08/26/2016
RE: Complaint ID # [redacted]
Dear Jessica Brenner:
Thank you for your reply to Revdex.com regarding Allison Z[redacted] experience with your company. The information you provided was sent to this customer for review.
Based on Allison Z[redacted] response, it is our understanding that this dispute is resolved. If your response presented an offer of resolution, the customer has accepted your proposal; please contact the customer directly to make arrangements.
Revdex.com appreciates your efforts in bringing this matter to a satisfactory close and thanks you for supporting our mission of advancing marketplace trust.
If you are not Revdex.com Accredited and wish to apply, please visit [redacted]
Regards,
Yesenia Villegas
Your Revdex.com
The reason for my call to customer service on 1/20/17 : I had gone inside of the store with the receipt showing overcharge from a transaction from the night before but was confronted by a man who works there who has been harrassing me on a personal level for 1yr now and that man created a huge scene in store infront of a lot of people using derogatory language at me and threatening me that he will call me anything he wants and approach me anytime and that I do not have the choice to avoid him. and I then left without the issue resolved thus having to call customer service on the phone to submit the to fix that overcharge issue thinking they could solve it without the drama. Just about 5 days later, was told that I am Banned from all petsmart stores as it would be "better for our business". They have lied on several occasions and wont let me dispute. I mailed letters, emailed, called since 1/20/17 with no result except for the ban. This is how they treat customer of 20 years, who had submitted a valid complaint within the company. I wish to submit the relevant evidences and proof directly through the Revdex.com. I am not submitting it through the corporate email as I have sent multiple emails to corporate and they refuse to respond to them, or even return any of the voicemails and/or calls. The last lady on the phone told me corporate has already told you is that youre banned, they are done with you, case closed. they do not owe you any explanation as to letting you know why. I asked her how is this ethical to Ban a customer this way for calling in to submit a valid complaint because I still know I have a valid unresolved complaint and I am not settled in with this ban and want this removed (I have undisputable evidence for BOTH I had submitted since Day 1 of the complaints). She told me she will forward this but more than likely "no one will be getting back to me since they consider this complaint "closed" ". The reference# of call: [redacted]. Date: 2/24/17.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],Thank you for reaching out to PetSmart. We would like to evaluate and review the vet records for Wookie in order to further address your request. Please fax the vet records to our Pet Safety team at ###-###-####.Sincerely,[redacted]
Hello Ms. [redacted],Thank you for reaching out to PetSmart in regards to your unfortunate store experience at PetSmart with the grooming salon. I am sorry that you had to experience this and we regret providing excellent service to you at that time. I did hear back from the Store Manager, Shannon...
at your local store. She says that she had a good conversation with you. She told me that she offered to refund your groom along with a free bag of dog food for your pet. She then said that you appreciated the kind gesture and will consider us for a future appointment for pet needs. We hope that you will continue to visit our store and look forward to having you back in the salon.Please let me know if you need anything else, or would like to share any other concern.Thank you.Sincerely,Sheri P[redacted]-Customer Care SpecialistPetSmart- [redacted]
Dear [redacted]THank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have been in contact with our store regarding thier goodwill gesture of $25, and have escalated your complaint to thier district leader who will contact you on Monday September...
14th.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. [redacted],Thank you for contacting PetSmart. I am sorry to hear about your expereience with our customer service department. I have attached a copy of your receipt. Sincerely,[redacted]
Dear Ms. [redacted],
Thank you for contacting PetSmart. I was sorry to hear about your experience. I have reached our to our field management team to ensure that they have reached out to you to extend this offer per our price match policy.
Sincerely,
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your unpleasant experience you've had at our salon. After escalating this to our store leadership, they notified me that the Asssitant Store Leader was able to get in contact with you and provided you with a refund...
for the unsatisfactory service. We thank you for bringing this matter to our attention.Sincerely,Coral
Dear Mr. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your dog and hope that they are feeling better. We will be reimbursing you the $115 incurred at your vet. A check will be processed and sent from our corporate offices. We are sorry for...
your inconvience and hope you will continue to use our services.Thank you,[redacted]/ PCM
Dear Ms. [redacted]
Thank you for contacting PetSmart. I was sorry to hear about your experience with our store. We would like to look into this further. Could you send us the location you visited so we can assist with a resolution? We can be contacted at...
[redacted]
Sincerely,
Jessica
Good afternoon,I received an initial phone call and have tried 3 times to reach Michelle. I am told each time she is out or unable to take my call. It's actions like this which caused the complaint in the first place.Sharon
Tell us why here...
Hi [redacted],
I just reviewed your recent concern with your grooming salon and this poor experience you recently had. I am very sorry to hear this, and I am sure it was a huge inconvenience for you. I can reach out to the Store Leader and our District Leader to discuss this further and you will be hearing back from either the Store Leader or the District Leader. Again, I am very sorry to hear about your situation and this unfortunate experience. We appreciate you taking the time to explain your story.
Thank you.
Sincerely,
Sheri P[redacted]-Customer Care Specialist
PetSmart
Dear Ms. [redacted],Thank you for contacting PetSmart. I was sorry for the inconvenience you experienced at our store. I have been in contact with our store who have let me know that they would gladly reschedule your appointment and comp the service. They have also stated that they...
offered a $20 in store credit. Thank you for letting us know about your experience. Sincerely,[redacted]
I received notification from the business that since they...
never filed an incident report (which I was not aware of) they don't feel like they should take responsibility for the cut. They are claiming that dry eyes in dogs can cause cuts so they are doing a dry eye test on him and if he comes back with dry eyes they are refusing to pay any vet bills for my dog. I have talked to a number of Opthamologists and speciality vets who were nice enough to answer my questions over the phone who say that a large cut like this across his eye would very likely cause a dry eye. So if they do the dry eye test it will most likely come back positive because of the nature of the injury. They are trying to get out of paying for anything else and his eye still hasn't healed. I have a number of witnesses that saw the cut right after I brought him back from Petsmart and I have photos with dates on my phone of the cut. Ralph at Petsmart was very condescending when he explained the dry eye test and how this was going to get them out of paying for anymore vet bills. The response to the Revdex.com is completely different than the tone I got from the person on the phone who informed me the were going to fight me on it. I just want my dog to see a specialist and make sure his eye is healed. I do not feel like I am asking for anything insane here.
The individual who contacted me from Petsmart did not offer any resolutions for me not receiving a full refund nor did he offer any resolution for my damages to my pet ( medical expense ). The individual who contacted me also stated that he would contact me ( again ) , after he spoke to the staff at the Petsmart Grooming Salon. The individual never called me back. The representative from Petsmart appeared to not care what took place at the Grooming Salon, hince the failure to resolve medical expenses, my entire refund and contacting me back with a status.
I have reviewed the response ma** by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for contacting PetSmart. The check was sent to your correct address on 09/17/2015. If you still have not received the check please contact [redacted] at [redacted] She will be able to verify your address and send you a new check. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Greg B[redacted]
Dear Allison
Thank you for contacting PetSmart. I am very sorry for the troubles with your order. We have fully refunded your purchase.
Sincerely,[redacted]
Revdex.com[redacted]
[redacted] ** [redacted]
08/26/2016
RE: Complaint ID # [redacted]
Dear Jessica Brenner:
Thank you for your reply to Revdex.com regarding Allison Z[redacted] experience with your company. The information you provided was sent to this customer for review.
Based on Allison Z[redacted] response, it is our understanding that this dispute is resolved. If your response presented an offer of resolution, the customer has accepted your proposal; please contact the customer directly to make arrangements.
Revdex.com appreciates your efforts in bringing this matter to a satisfactory close and thanks you for supporting our mission of advancing marketplace trust.
If you are not Revdex.com Accredited and wish to apply, please visit [redacted]
Regards,
Yesenia Villegas
Your Revdex.com
The reason for my call to customer service on 1/20/17 : I had gone inside of the store with the receipt showing overcharge from a transaction from the night before but was confronted by a man who works there who has been harrassing me on a personal level for 1yr now and that man created a huge scene in store infront of a lot of people using derogatory language at me and threatening me that he will call me anything he wants and approach me anytime and that I do not have the choice to avoid him. and I then left without the issue resolved thus having to call customer service on the phone to submit the to fix that overcharge issue thinking they could solve it without the drama. Just about 5 days later, was told that I am Banned from all petsmart stores as it would be "better for our business". They have lied on several occasions and wont let me dispute. I mailed letters, emailed, called since 1/20/17 with no result except for the ban. This is how they treat customer of 20 years, who had submitted a valid complaint within the company. I wish to submit the relevant evidences and proof directly through the Revdex.com. I am not submitting it through the corporate email as I have sent multiple emails to corporate and they refuse to respond to them, or even return any of the voicemails and/or calls. The last lady on the phone told me corporate has already told you is that youre banned, they are done with you, case closed. they do not owe you any explanation as to letting you know why. I asked her how is this ethical to Ban a customer this way for calling in to submit a valid complaint because I still know I have a valid unresolved complaint and I am not settled in with this ban and want this removed (I have undisputable evidence for BOTH I had submitted since Day 1 of the complaints). She told me she will forward this but more than likely "no one will be getting back to me since they consider this complaint "closed" ". The reference# of call: [redacted]. Date: 2/24/17.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],Thank you for reaching out to PetSmart. We would like to evaluate and review the vet records for Wookie in order to further address your request. Please fax the vet records to our Pet Safety team at ###-###-####.Sincerely,[redacted]
Hello Ms. [redacted],Thank you for reaching out to PetSmart in regards to your unfortunate store experience at PetSmart with the grooming salon. I am sorry that you had to experience this and we regret providing excellent service to you at that time. I did hear back from the Store Manager, Shannon...
at your local store. She says that she had a good conversation with you. She told me that she offered to refund your groom along with a free bag of dog food for your pet. She then said that you appreciated the kind gesture and will consider us for a future appointment for pet needs. We hope that you will continue to visit our store and look forward to having you back in the salon.Please let me know if you need anything else, or would like to share any other concern.Thank you.Sincerely,Sheri P[redacted]-Customer Care SpecialistPetSmart- [redacted]