Dear Ms [redacted] Thank you for contacting PetSmart I am sorry to hear about your cat and hope that they are on the road to recovery We would like to look into this with our quality assurance team, product specialist and vets Our product specilaist will be reaching out to you to dscuss, additionally if you or your vet could fax us your vet bill and treatment notes that will assist our team moving forward Our number is [redacted] Sincerely, Jessica
MsS [redacted] , This is Chris P [redacted] the district leader for [redacted] I've attempted to work out a resolution for you since the first time I became involved back on Tuesday July 26th We agreed that you would call me back Wednesday July 27th after taking Max back to vets I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is" Being that it was the weekend, and home office (corporate) is not open I had no new information for you The last correspondence I had with you was Monday August 1st at 12:23pm I asked how Max was, and you said he was getting better I asked how your follow up vet appointment was and you said you didn't take him I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back As of Tuesday August 2nd at 6:00pm, I haven't heard back from you We've paid for the $vet bill as a sign of good faith The results of that vet visit showed dermatitis was found After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur He began scratching with his nails that were freshly clipped, not ground smooth These are the contributing factors to the redness, and scratches on his chest If you are asking for anything further, please reach out to me You have my cell phone number Throughout this incident, my biggest concern has been Max's health, and well being Thank You, Chris P [redacted] DL SW Florida
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mickey [redacted] M***
Hi [redacted] ,Thank you for reaching out to PetSmart I was sorry to hear about ypour rectent experience at our salonI have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concerns.Sincerely,Coral
Tell us why here Hi ***, I just reviewed your recent concern with your grooming salon and this poor experience you recently hadI am very sorry to hear this, and I am sure it was a huge inconvenience for youI can reach out to the Store Leader and our District Leader to discuss this further and you will be hearing back from either the Store Leader or the District LeaderAgain, I am very sorry to hear about your situation and this unfortunate experienceWe appreciate you taking the time to explain your story Thank you Sincerely, Sheri P***-Customer Care Specialist PetSmart
Dear Samantha, Thank you for contacting PetSmart We would be glad to assist you with a gift card, however, the card must be picked up in store as our store management team has not been able to speak to you about this situation in person Based on the address you provided we see our store is approixmately 12-miles from your home Please let us know when you are able to visit our store to pick up the card Sincerely, [redacted]
Dear Ms***,Thank you for contacting PetSmart The check was sent to your correct address on 09/17/If you still have not received the check please contact [redacted] at [redacted] She will be able to verify your address and send you a new checkSincerely, [redacted]
Thanks for your reply Our store manager has attempted to reach out to you but has been unsuccessful Our store will gladly return the harness for a merchandise card, but will require a receipt for the clippers per our return policy Sincerely, Jessica
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] I have not been contacted by the store manager other than when she ( [redacted] ) called me back on August 3, only because I am the one who made the initial call on August 2, No attempt has been made to compensate me and MY DOG for the emotional and physical pain have endured when I trusted PetSmart to take care of my dogRegards, [redacted]
Dear Mrs [redacted] Thank you for expressing your concerns about the salon incident that occurred on November in reference to your pet Panda, we take every precaution to make sure your pet has a pleasant stay and received top notch service while in our grooming salonUnfortunately this was not the case during this visit .After our phone conversation on 12/2/it would be my pleasure to offer you a $Petsmart gift card and cover the $vet bill you have already paid .I look forward to seeing you sometime this week and hope Panda is doing well.Thank YouRichard V***Store Leader Petsmart ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ....This is a bogas #There is no such # [redacted] ! Regards, [redacted] Martin
Dear ***, Thanks so much for reaching out to PetSmart regarding your poor experienceI did receive some communication from Amanda, at your local PetSmartShe informed me that she reached out to you to apologize for what took place and was very sorry that you were not taken care of like you should have beenShe said that she did speak with her entire team that was working that night and let them know how this situation should have been handledShe said that she offered to have you return your stay, and you told her that you were going out of the country for a few weeks and would not return until mid AugustShe said that she would make notes on your account and that you can ask to speak to her directly when you returnShe is more than happy to make sure you are taken care of and not have to experience this againShe felt like you were okay with this resolution and thanked her for following up.Please let me know if there is anything else that we can do to assist, so that we can ensure that you have a very pleasant experience when you come back.Thanks again
Dear ***,Thank you for contacting PetSmart We were so sorry to hear about your pet We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary HospitalAlthough we are partners with [redacted] and most of their hospitals are located in our stores, we don't control their operations However, we do have many contacts there and have passed your message along to Banfield's corporate You can contact them directly at 1-800-838-We're confident they'll promptly address your concerns.Thank you for bringing this issue to our attention.Sincerely, [redacted]
Dear [redacted] , Thank you for reaching out to PetSmart I was sorry to hear about your experience Our website does reference that all pets must adhere to state and local vaccination requirements I have pasted the link below for your reference I have spoken with our store management team who would be happy to assist with any future reservations [redacted] Thanks Jessica
Dear [redacted] , Thank you for reaching out to PetSmart We attempted to contact you to assist with resolving this issue Unfortunately we were unable to speak to you, and your husband asked us to contact you on August 12th We hope that you are feeling better and will reach out to you on the 12th Sincerely [redacted]
Dear [redacted] ***, Thank you for reaching out to PetSmart I was sorry to hear about your experience at our store Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience Sincerely,Jessica
Thank you for reaching out to PetSmart I am sorry about your in store experience Our store will gladly refund your money Please visit our store and ask for the store, salon or assistant store leader Thank you Jessica
We have contacted [redacted] Shelter, They informed us PetSmart would refund the adoption fee, PetSmart or Walter Crow have not refunded the feeBoth are giving us the runaround with no resultsTo make matters worse, that poor cat is still up for adoption last week, without any medical treatment for his respiratory infection and still has fleas
Dear Mr***,Thank you for your replyOur Abiline store will be able to assist you with a refundI have provided them with an additional copy of your receipt as well as your contact informationThey have let me know you are welcome to come in any time for a refund.Sincerely [redacted]
Dear Ms [redacted] Thank you for contacting PetSmart I am sorry to hear about your cat and hope that they are on the road to recovery We would like to look into this with our quality assurance team, product specialist and vets Our product specilaist will be reaching out to you to dscuss, additionally if you or your vet could fax us your vet bill and treatment notes that will assist our team moving forward Our number is [redacted] Sincerely, Jessica
MsS [redacted] , This is Chris P [redacted] the district leader for [redacted] I've attempted to work out a resolution for you since the first time I became involved back on Tuesday July 26th We agreed that you would call me back Wednesday July 27th after taking Max back to vets I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is" Being that it was the weekend, and home office (corporate) is not open I had no new information for you The last correspondence I had with you was Monday August 1st at 12:23pm I asked how Max was, and you said he was getting better I asked how your follow up vet appointment was and you said you didn't take him I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back As of Tuesday August 2nd at 6:00pm, I haven't heard back from you We've paid for the $vet bill as a sign of good faith The results of that vet visit showed dermatitis was found After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur He began scratching with his nails that were freshly clipped, not ground smooth These are the contributing factors to the redness, and scratches on his chest If you are asking for anything further, please reach out to me You have my cell phone number Throughout this incident, my biggest concern has been Max's health, and well being Thank You, Chris P [redacted] DL SW Florida
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mickey [redacted] M***
Hi [redacted] ,Thank you for reaching out to PetSmart I was sorry to hear about ypour rectent experience at our salonI have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concerns.Sincerely,Coral
Tell us why here Hi ***, I just reviewed your recent concern with your grooming salon and this poor experience you recently hadI am very sorry to hear this, and I am sure it was a huge inconvenience for youI can reach out to the Store Leader and our District Leader to discuss this further and you will be hearing back from either the Store Leader or the District LeaderAgain, I am very sorry to hear about your situation and this unfortunate experienceWe appreciate you taking the time to explain your story Thank you Sincerely, Sheri P***-Customer Care Specialist PetSmart
Dear Samantha, Thank you for contacting PetSmart We would be glad to assist you with a gift card, however, the card must be picked up in store as our store management team has not been able to speak to you about this situation in person Based on the address you provided we see our store is approixmately 12-miles from your home Please let us know when you are able to visit our store to pick up the card Sincerely, [redacted]
Dear Ms***,Thank you for contacting PetSmart The check was sent to your correct address on 09/17/If you still have not received the check please contact [redacted] at [redacted] She will be able to verify your address and send you a new checkSincerely, [redacted]
Thanks for your reply Our store manager has attempted to reach out to you but has been unsuccessful Our store will gladly return the harness for a merchandise card, but will require a receipt for the clippers per our return policy Sincerely, Jessica
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] I have not been contacted by the store manager other than when she ( [redacted] ) called me back on August 3, only because I am the one who made the initial call on August 2, No attempt has been made to compensate me and MY DOG for the emotional and physical pain have endured when I trusted PetSmart to take care of my dogRegards, [redacted]
Hello Emily, thank you for your reply Logan Shuck will be sending you a check for your gift card Thank you Jessica
Dear Mrs [redacted] Thank you for expressing your concerns about the salon incident that occurred on November in reference to your pet Panda, we take every precaution to make sure your pet has a pleasant stay and received top notch service while in our grooming salonUnfortunately this was not the case during this visit .After our phone conversation on 12/2/it would be my pleasure to offer you a $Petsmart gift card and cover the $vet bill you have already paid .I look forward to seeing you sometime this week and hope Panda is doing well.Thank YouRichard V***Store Leader Petsmart ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ....This is a bogas #There is no such # [redacted] ! Regards, [redacted] Martin
Dear ***, Thanks so much for reaching out to PetSmart regarding your poor experienceI did receive some communication from Amanda, at your local PetSmartShe informed me that she reached out to you to apologize for what took place and was very sorry that you were not taken care of like you should have beenShe said that she did speak with her entire team that was working that night and let them know how this situation should have been handledShe said that she offered to have you return your stay, and you told her that you were going out of the country for a few weeks and would not return until mid AugustShe said that she would make notes on your account and that you can ask to speak to her directly when you returnShe is more than happy to make sure you are taken care of and not have to experience this againShe felt like you were okay with this resolution and thanked her for following up.Please let me know if there is anything else that we can do to assist, so that we can ensure that you have a very pleasant experience when you come back.Thanks again
Dear ***,Thank you for contacting PetSmart We were so sorry to hear about your pet We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary HospitalAlthough we are partners with [redacted] and most of their hospitals are located in our stores, we don't control their operations However, we do have many contacts there and have passed your message along to Banfield's corporate You can contact them directly at 1-800-838-We're confident they'll promptly address your concerns.Thank you for bringing this issue to our attention.Sincerely, [redacted]
Dear [redacted] , Thank you for reaching out to PetSmart I was sorry to hear about your experience Our website does reference that all pets must adhere to state and local vaccination requirements I have pasted the link below for your reference I have spoken with our store management team who would be happy to assist with any future reservations [redacted] Thanks Jessica
Dear [redacted] , Thank you for reaching out to PetSmart We attempted to contact you to assist with resolving this issue Unfortunately we were unable to speak to you, and your husband asked us to contact you on August 12th We hope that you are feeling better and will reach out to you on the 12th Sincerely [redacted]
Dear [redacted] ***, Thank you for reaching out to PetSmart I was sorry to hear about your experience at our store Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience Sincerely,Jessica
Thank you for reaching out to PetSmart I am sorry about your in store experience Our store will gladly refund your money Please visit our store and ask for the store, salon or assistant store leader Thank you Jessica
We have contacted [redacted] Shelter, They informed us PetSmart would refund the adoption fee, PetSmart or Walter Crow have not refunded the feeBoth are giving us the runaround with no resultsTo make matters worse, that poor cat is still up for adoption last week, without any medical treatment for his respiratory infection and still has fleas
Dear Mr***,Thank you for your replyOur Abiline store will be able to assist you with a refundI have provided them with an additional copy of your receipt as well as your contact informationThey have let me know you are welcome to come in any time for a refund.Sincerely [redacted]