Dear Mr. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our district manager [redacted] has told us that he spoke to you and was able to assist you with a set up at the sale price and was able to arrange the pick up for you at our...
We have contacted [redacted] Shelter, They informed us PetSmart would refund the adoption fee, PetSmart or Walter Crow have not refunded the fee. Both are giving us the runaround with no results. To make matters worse, that poor cat is still up for adoption last week, without any medical treatment for his respiratory infection and still has fleas.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have not been contacted by the store manager other than when she ([redacted]) called me back on August 3, 2015 only because I am the one who made the initial call on August 2, 2015. No attempt has been made to compensate me and MY DOG for the emotional and physical pain have endured when I trusted PetSmart to take care of my dogRegards,
[redacted]
Dear Ms [redacted],
thank you for contacting PetSmart. I was sorry to hear about your experience at our store. Our field management team has attempted to reach out to you regarding your experience. If you have not been in contact with them please reach out to our store at...
614-785-0194 and our store leader Sean will be able to assist you.,
Sincerely,
Jessica
Dear Ms. [redacted],
Thank you for reaching out. I am sorry about your experience. The taxes should have been returned. I will order and mail a check to you for $9.00
thank you
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about ypour rectent experience at our salon. I have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concerns.Sincerely,Coral
Dear Revdex.com - THIS IS ALMOST ACCEPTABLE BUT WE HAVE MORE TIME AND EXPENSE BECAUSE OF TWO ADDITIONAL TRIPS TO THE VET. Since filing my complaint, I have had to return to our vet two more times - one for medicine for Kennel Cough, which the vet says must have been acquired by our dog at Pet Smart since we do not take our dog to a Kennel, only have one dog, and our dog does not have contact with other dogs plus the incubation period fits what the vet says attributes our dog's illness with exposure at Pet Smart. Dr. [redacted] is a gracious fellow, however, and he only charged us for the medicine for the Kennel Cough AND AGAIN for oral steroids when we returned because our dog was still compulsively scratching from the clipper burn (at the cites of the irritation from clipper burn) and he charged us only for the medicine this time as well. Add $5 for the first medicine and $7 for the second vet trip (that followed the $50 bill for the first vet visit and steroid injection) - and we have a total $62 plus the $100 gift card for any purchase at Pet Smart. If paid $62 plus $100, I will accept this settlement. Thank you. Dr. [redacted]
Dear J[redacted],
Thanks for reaching out. Our website team has been unable to reach you via phone. They have issued a refund for your order. You should recieve an email confirmation stating that the refund as been issued. I am sorry the product did not work for...
Dear [redacted],Thank you for reaching out regarding your visit to our store. I was sorry to hear about your experience. I have escalated this to our leadership team and asked them to reach out to you to assist with a resolution.Sincerely,[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I have looked into your concern and it looks like the original purchase was paid for by check. Because of this, there is a 10-day waiting period from the date of sale for the appropriate amount. When the refund amount is greater than $50, we...
require a photo ID to verify that we are providing the funds to the appropriate person. I spoke with the Store Leader and he informed me that they were able to process the refund after the 10th day on 2/1/2017. Our apologies that this was not communicated to you properly when you first came in to do the return and the inconvenience this caused.Sincerely,Coral
Hi [redacted],Thank you for reaching out to PetSmart. I am sorry to hear about the inconvenience you experienced at our store in regards to your refund. I have escalated this to our store and district leadership who should be in contact with you shortly in regards to this matter.Sincerely,Coral
Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our store management team will reach out to you to assist with a resolution.
Sincerely,
Jessica
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was given a full refund. Also after creating the claim I looked over my dog. I have given better haircuts. I told an acquaintance my story. She said that she took her dog to the Petsmart Selinsgrove groomer 4 times to get her dogs anal glands cleaned. Each time the dog had oozing from the anus. Took the dog to the vet to find out the glands were never cleaned. My dog also got fleas. At least I got my money back.
Regards,
[redacted]
Hi [redacted], Thank you for contacting PetSmart in regards to your Grreat Choice® Adjustable Dog Harness. I am sorry to hear you were not happy with your purchase. In regards to the warranty on our Grreat Choice harnesses, we do have a 60 day return policy on undamaged product or defective...
product with a valid receipt. We do not have a lifetime warranty on any of our Grreat Choice harnesses. However, I will share your experience and concerns with our Merchandising and Quality Assurance Teams. We appreciate you taking time to let us know about your experience and bringing this matter to our attention. Sincerely, Coral
Hi [redacted],Thank you for contacting PetSmart. I am sorry for the troubles with your online order. I have been in contact with our eCommerce team who has let me know that they were able to cancel and refund your order.Sincerely,Coral
I do live that close to the store but I am in Pennsylvania for quite some time taking care of my father who is on hospice with brain cancer. I am unable to get to the Martinsburg store at this time and cannot estimate a time when I will be back home. If someone would like to speak with me personally about this then they may call my new cellphone at [redacted]. Will the gift card be able to be mailed at that point? I find it very rude and inconsiderate that I have been put through the ringer so much through this ordeal and would like it resolved asap.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi there, I appreciate the business's offer to assist - however, the response raises many questions. Which store will assist? I understand Jessica Brenner is from corporate...
and does not represent one store in particular, so which store should I go into? I've experienced much resistance and multiple issues from store level to corporate level when trying to get this resolved. Will Jessica contact a store in particular so that I don't have any further issues regarding this matter? What is the resolution and offer to "assist" - is that exchanging the bags of dog food? Please elaborate on the resolution. Thank you,[redacted]
Dear [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership let me know that they were able to reach out to you and process a refund on the product. Sincerely,Coral
Dear Ms. H[redacted],
thank you for conacting PetSmart to share your experience. I have escalated this to our field management team and asked them to reach out to you no later than 3.16.16 to discuss resolution.
Again, I am sorry for your experience.
Sincerely,
Jessica
Dear Mr. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our district manager [redacted] has told us that he spoke to you and was able to assist you with a set up at the sale price and was able to arrange the pick up for you at our...
store.Sincerely,[redacted]
We have contacted [redacted] Shelter, They informed us PetSmart would refund the adoption fee, PetSmart or Walter Crow have not refunded the fee. Both are giving us the runaround with no results. To make matters worse, that poor cat is still up for adoption last week, without any medical treatment for his respiratory infection and still has fleas.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have not been contacted by the store manager other than when she ([redacted]) called me back on August 3, 2015 only because I am the one who made the initial call on August 2, 2015. No attempt has been made to compensate me and MY DOG for the emotional and physical pain have endured when I trusted PetSmart to take care of my dogRegards,
[redacted]
Dear Ms [redacted],
thank you for contacting PetSmart. I was sorry to hear about your experience at our store. Our field management team has attempted to reach out to you regarding your experience. If you have not been in contact with them please reach out to our store at...
614-785-0194 and our store leader Sean will be able to assist you.,
Sincerely,
Jessica
Dear Ms. [redacted],
Thank you for reaching out. I am sorry about your experience. The taxes should have been returned. I will order and mail a check to you for $9.00
thank you
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about ypour rectent experience at our salon. I have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concerns.Sincerely,Coral
Dear Revdex.com - THIS IS ALMOST ACCEPTABLE BUT WE HAVE MORE TIME AND EXPENSE BECAUSE OF TWO ADDITIONAL TRIPS TO THE VET. Since filing my complaint, I have had to return to our vet two more times - one for medicine for Kennel Cough, which the vet says must have been acquired by our dog at Pet Smart since we do not take our dog to a Kennel, only have one dog, and our dog does not have contact with other dogs plus the incubation period fits what the vet says attributes our dog's illness with exposure at Pet Smart. Dr. [redacted] is a gracious fellow, however, and he only charged us for the medicine for the Kennel Cough AND AGAIN for oral steroids when we returned because our dog was still compulsively scratching from the clipper burn (at the cites of the irritation from clipper burn) and he charged us only for the medicine this time as well. Add $5 for the first medicine and $7 for the second vet trip (that followed the $50 bill for the first vet visit and steroid injection) - and we have a total $62 plus the $100 gift card for any purchase at Pet Smart. If paid $62 plus $100, I will accept this settlement. Thank you. Dr. [redacted]
Dear J[redacted],
Thanks for reaching out. Our website team has been unable to reach you via phone. They have issued a refund for your order. You should recieve an email confirmation stating that the refund as been issued. I am sorry the product did not work for...
you.
Thanks
[redacted]
Dear [redacted],Thank you for reaching out regarding your visit to our store. I was sorry to hear about your experience. I have escalated this to our leadership team and asked them to reach out to you to assist with a resolution.Sincerely,[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I have looked into your concern and it looks like the original purchase was paid for by check. Because of this, there is a 10-day waiting period from the date of sale for the appropriate amount. When the refund amount is greater than $50, we...
require a photo ID to verify that we are providing the funds to the appropriate person. I spoke with the Store Leader and he informed me that they were able to process the refund after the 10th day on 2/1/2017. Our apologies that this was not communicated to you properly when you first came in to do the return and the inconvenience this caused.Sincerely,Coral
Hi [redacted],Thank you for reaching out to PetSmart. I am sorry to hear about the inconvenience you experienced at our store in regards to your refund. I have escalated this to our store and district leadership who should be in contact with you shortly in regards to this matter.Sincerely,Coral
Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our store management team will reach out to you to assist with a resolution.
Sincerely,
Jessica
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was given a full refund. Also after creating the claim I looked over my dog. I have given better haircuts. I told an acquaintance my story. She said that she took her dog to the Petsmart Selinsgrove groomer 4 times to get her dogs anal glands cleaned. Each time the dog had oozing from the anus. Took the dog to the vet to find out the glands were never cleaned. My dog also got fleas. At least I got my money back.
Regards,
[redacted]
Hi [redacted], Thank you for contacting PetSmart in regards to your Grreat Choice® Adjustable Dog Harness. I am sorry to hear you were not happy with your purchase. In regards to the warranty on our Grreat Choice harnesses, we do have a 60 day return policy on undamaged product or defective...
product with a valid receipt. We do not have a lifetime warranty on any of our Grreat Choice harnesses. However, I will share your experience and concerns with our Merchandising and Quality Assurance Teams. We appreciate you taking time to let us know about your experience and bringing this matter to our attention. Sincerely, Coral
Hi [redacted],Thank you for contacting PetSmart. I am sorry for the troubles with your online order. I have been in contact with our eCommerce team who has let me know that they were able to cancel and refund your order.Sincerely,Coral
I do live that close to the store but I am in Pennsylvania for quite some time taking care of my father who is on hospice with brain cancer. I am unable to get to the Martinsburg store at this time and cannot estimate a time when I will be back home. If someone would like to speak with me personally about this then they may call my new cellphone at [redacted]. Will the gift card be able to be mailed at that point? I find it very rude and inconsiderate that I have been put through the ringer so much through this ordeal and would like it resolved asap.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi there, I appreciate the business's offer to assist - however, the response raises many questions. Which store will assist? I understand Jessica Brenner is from corporate...
and does not represent one store in particular, so which store should I go into? I've experienced much resistance and multiple issues from store level to corporate level when trying to get this resolved. Will Jessica contact a store in particular so that I don't have any further issues regarding this matter? What is the resolution and offer to "assist" - is that exchanging the bags of dog food? Please elaborate on the resolution. Thank you,[redacted]
Dear [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership let me know that they were able to reach out to you and process a refund on the product. Sincerely,Coral
Dear Ms. H[redacted],
thank you for conacting PetSmart to share your experience. I have escalated this to our field management team and asked them to reach out to you no later than 3.16.16 to discuss resolution.
Again, I am sorry for your experience.
Sincerely,
Jessica