Hi Tiffany,Thank you so much for following up with us in regards to your grooming concern. I did hear back from Cheyenne at your PetSmart.She told me that she apologized about you being unhappy with the services and was happy to offer you a full refund. She felt bad for what took place and...
didn't want you to be dissatisfied with our Services. She said that you would be coming into the store to get your refund and felt that you were pleased to hear from her and appreciated the call. I am very happy to hear that Cheyenne reached out to you, so you could get your refund. If you have any other concerns, please feel free to let me know. We hope that you enjoy your next visit to PetSmart!Thank you.Sheri P[redacted]-Customer Care SpecialistPetSmart- [redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I spoke to store management, and they were most helpful, and I purchased the fish tank and several fish as well for the rest of our tanks. While I am disappointed that my complaints through Corporate were ignored, they responded to Revdex.com and I consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for expressing your concerns regarding [redacted] pet food purchased at our Schaumburg location. PetSmart has extremely high standards regarding the products and services we provide to our Customers. We apologize that we were unable to meet your expectations in this...
instance. To follow up on your correspondence with our product specialist [redacted] a $50.00 gift card has been sent to invite you back to shop PetSmart. We appreciate you a a loyal Pet Parent and hope that you will allow us additional opportunities to provide you with solutions for the care of your pet.Sincerely, [redacted]
Dear [redacted]Thank you for contacting PetSmart. I was sorry to hear about [redacted] and hope he is on the road to a quick recovery. I have been able to determine that a check of 249.80 has been ordered and mailed to your address. Sincerely,Jessica
Dear Ms. [redacted],
Thank you for your follow up contact to PetSmart. I am sorry we have no record of the price quote you are providing. The location your pet boarded at does have concrete floors, however beds or bedding is provided to all pets unless declined by the pet parent. If your pet has additional vet visits from staying at our PetsHotel, please provide your vet bills and notes to our store or hotel manager and they can work with our corporate vets to review the documentation. At this time, with the information provided, we do not show a refund is due. We are sorry for the confusion and would like to offer you a $25 gift card which you may pick up at the store at any time.
Sincerely,
PetSmart
Hi [redacted],I am so sorry for the inconvenience this transaction has caused. Unfortunately, in order for us to process a return, the ecommerce team needs the product back. I will reach out to them to see if they can reissue new tags for you to be able to send us back the product so we can get this taken care of for you. Thank you,Coral
Dear Ms B[redacted],
Thank you for contacting PetSmart. Unfortunately we no longer have that product in stock. We would be happy to assist with the alternative product our managers advised you of, or I can assist with a return of the coupon booklets if no other cuopons have been used. If you have a complete coupon book you can contact me at [redacted] and I can assist with arranging the return.
Thank you
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I am so sorry to hear about your recent experience at our salon. I have asked that our store leadership team reach out to you as soon as possible to discuss your unsatisfactory experience.Sincerely,Coral
Hi Tiffany,Thank you so much for following up with us in regards to your grooming concern. I did hear back from Cheyenne at your PetSmart.She told me that she apologized about you being unhappy with the services and was happy to offer you a full refund. She felt bad for what took place and...
didn't want you to be dissatisfied with our Services. She said that you would be coming into the store to get your refund and felt that you were pleased to hear from her and appreciated the call. I am very happy to hear that Cheyenne reached out to you, so you could get your refund. If you have any other concerns, please feel free to let me know. We hope that you enjoy your next visit to PetSmart!Thank you.Sheri P[redacted]-Customer Care SpecialistPetSmart- [redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I spoke to store management, and they were most helpful, and I purchased the fish tank and several fish as well for the rest of our tanks. While I am disappointed that my complaints through Corporate were ignored, they responded to Revdex.com and I consider this complaint resolved.
Regards,
[redacted]
I never received a message from them.
Dear Ms. [redacted],Thank you for expressing your concerns regarding [redacted] pet food purchased at our Schaumburg location. PetSmart has extremely high standards regarding the products and services we provide to our Customers. We apologize that we were unable to meet your expectations in this...
instance. To follow up on your correspondence with our product specialist [redacted] a $50.00 gift card has been sent to invite you back to shop PetSmart. We appreciate you a a loyal Pet Parent and hope that you will allow us additional opportunities to provide you with solutions for the care of your pet.Sincerely, [redacted]
Dear [redacted]Thank you for contacting PetSmart. I was sorry to hear about [redacted] and hope he is on the road to a quick recovery. I have been able to determine that a check of 249.80 has been ordered and mailed to your address. Sincerely,Jessica
Dear Ms. [redacted],
Thank you for your follow up contact to PetSmart. I am sorry we have no record of the price quote you are providing. The location your pet boarded at does have concrete floors, however beds or bedding is provided to all pets unless declined by the pet parent. If your pet has additional vet visits from staying at our PetsHotel, please provide your vet bills and notes to our store or hotel manager and they can work with our corporate vets to review the documentation. At this time, with the information provided, we do not show a refund is due. We are sorry for the confusion and would like to offer you a $25 gift card which you may pick up at the store at any time.
Sincerely,
PetSmart
Hi [redacted],I am so sorry for the inconvenience this transaction has caused. Unfortunately, in order for us to process a return, the ecommerce team needs the product back. I will reach out to them to see if they can reissue new tags for you to be able to send us back the product so we can get this taken care of for you. Thank you,Coral
Dear Ms B[redacted],
Thank you for contacting PetSmart. Unfortunately we no longer have that product in stock. We would be happy to assist with the alternative product our managers advised you of, or I can assist with a return of the coupon booklets if no other cuopons have been used. If you have a complete coupon book you can contact me at [redacted] and I can assist with arranging the return.
Thank you
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I am so sorry to hear about your recent experience at our salon. I have asked that our store leadership team reach out to you as soon as possible to discuss your unsatisfactory experience.Sincerely,Coral