Dear ***, Thanks for reaching out. I have spoken to our store manager who has assured me they have spoken to you and were able to assist with a resolution
Sincerely, ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear MsB***,
Thank you for contacting PetSmart. I was sorry to hear about your experience. Unfortunately we do not have the product available. Our district leader has reached out to you to offer an alternative product for the coupon.
Sincerely,
Jessica
Dear Ms***,Thank you for contacting PetSmart. I was sorry to hear about your experience in our salon. I have looked into this matter and found that the service card completed during chewas signed with the notes for a #blade all over, which is the service performed
Our store feels bad as this was not your intent, and will gladly refund the $dollars at your earliest convenience in store. We have put a request with our marketing department to have your name removed from our systems, and are sorry to lose you as a valued PetSmart customerSincerely,***
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The company issued a new gift card, which arrived in the mail today
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, if Petsmart really cared about their customers, especially those that receive funds from 501corganizations, they would make some type of effort to help people that had to spend more money because they were not able to get the discounts online and the trouble of going to the stores and the stores not having the inventory in stockThat happens to me a lot.
Regards,
*** ***
Dear MsD***,
Thank you for reaching out. I am sorry about your experience. The taxes should have been returned. I will order and mail a check to you for $
thank you
Jessica
Hi ***, I have contacted our leadership team and instructed them to call you ASAP at the provided number of *** ***8. You should be receiving a call very shortly.Thank you,Coral
Dear Mr***Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our store manager has made several attempts (May 23rd, May 24th and May 25th) to reach out to you via the phone number you provided. Unfortunately, they were unable to leave a
message. Please reach out to our store manager, Janice, at your earliest convenience at 305-573-to discuss your experience and resolution.Sincerely,***
Dear ***,
Thank you for reaching out. We have been assured by our store manager Tarun that they have been in contact with you to regarding our salon procedures and pricing.
Sincerely,
Jessica
Dear Ms***,
Thank you for contacting PetSmart. I have reached out to our field management team who has assured me that they have been able to assist with a refund and a gift card
Thank you,
Jessica
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I rejected Petsmarts response because it is already past the allotted time to turn the item in now due to no fault of my ownIn my complaint when asked for a desired outcome it was1.) for the receipt to be sent, and a guarantee that their stores will accept the item. 2.) Mail a box with a return postage prepaid and a check for the full amount of the return with the taxes included.3.) Send the refund via check or bank transfer and I throw the item away or whatever. Regards,*** ***
Hello and Good Afternoon,
I was a new Store Leader and came in on the tail end of this MsL*** concernOur number one concern is the safety of all pets in our careAt the time, my understanding was that our DL, Doug V***, had spoken to MsL*** in regards to an incident in the salon
and was able to arrange a check to be made out to her in the amount of $as a good faith gesture in order to cover the cost of the vet bill and the inconvenience for her petI handed MsL*** the check in the store and apologized for the situation and she thanked me and leftI stated that if she had any other concerns to please contact me at the store
Thank you,
Jake J*** SL
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi *** ***, Thank you for reaching out to PetSmart in regards to your poor experience in the grooming salonI am very sorry about the long delay in responding to youI am hoping that you will give PetSmart another chance.I was told that Dawn had reached out to you, leaving you a message to
call her back on March 22, I do apologize if you didn’t receive this message, since Dawn wanted to discuss your concern furtherPlease let me know if you did hear anything back, I would appreciate it.I can certainly reach this PetSmart store again and have the Store Leader contact youI would like to offer you a gift card for this huge inconvenience and also the long delay for thisWe would like to see you come in again so we can have you use our Services and have a positive experience this time.Please reach out to me when you can, or you can also email me as wellThe mailing address that I have for you is: *** *** *** *** *** ** ***If you have another address, please let me know and I can send it there.I am going to send you a gift card for $25, so that you can come in at your convenience. Thanks again. Sincerely,Sheri P***- Customer Care SpecialistPetSmart- *** *** ***
Hello ***,Thank you for your reply. The area code is ***. I have copied the response below. Sincerely,***Thank you for conacting PetSmartI am sorry to hear about the troubles with your gift cardsOur treasury department has reached out to you in an attempt to help resolve your issuePlease reach out to them at *** so they can assist you further. Sincerely,***
Dear Ms***
Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our field leadership team has let us know that they have been in contact with you to take care of the pricing issue you experienced in our store
Sincerely,
Jessica
Dear MsS***,
We are sorry that C*** sustained an injury while visiting our salon and hope that he is doing much better. In reviewing your matter, we found that we have paid all received veterinarian invoices to date related to his injury. This included
payment for the removal of C***’s stitches as well as several follow up visits. Our number one focus is the safety of your pet while in our care. Although we did not find that C***’s injury resulted from any wrongdoing by our associates, as an act of goodwill for a valued customer, we accepted financial responsibility for C***’s vet bills. We hope that this fully addresses your concerns
If you have any additional concerns, please contact the store and ask for the District Leader, Jessica S***
Thank you,Lane J***
Dear ***, Thanks for reaching out. I have spoken to our store manager who has assured me they have spoken to you and were able to assist with a resolution
Sincerely, ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear MsB***,
Thank you for contacting PetSmart. I was sorry to hear about your experience. Unfortunately we do not have the product available. Our district leader has reached out to you to offer an alternative product for the coupon.
Sincerely,
Jessica
Hi Judith,
Thanks for reaching out. I have confirmed with our store that they were able to make assist you with your return
thanks
Jessica
Dear Ms***,Thank you for contacting PetSmart. I was sorry to hear about your experience in our salon. I have looked into this matter and found that the service card completed during chewas signed with the notes for a #blade all over, which is the service performed
Our store feels bad as this was not your intent, and will gladly refund the $dollars at your earliest convenience in store. We have put a request with our marketing department to have your name removed from our systems, and are sorry to lose you as a valued PetSmart customerSincerely,***
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The company issued a new gift card, which arrived in the mail today
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, if Petsmart really cared about their customers, especially those that receive funds from 501corganizations, they would make some type of effort to help people that had to spend more money because they were not able to get the discounts online and the trouble of going to the stores and the stores not having the inventory in stockThat happens to me a lot.
Regards,
*** ***
Dear MsD***,
Thank you for reaching out. I am sorry about your experience. The taxes should have been returned. I will order and mail a check to you for $
thank you
Jessica
Hi ***, I have contacted our leadership team and instructed them to call you ASAP at the provided number of *** ***8. You should be receiving a call very shortly.Thank you,Coral
Dear Mr***Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our store manager has made several attempts (May 23rd, May 24th and May 25th) to reach out to you via the phone number you provided. Unfortunately, they were unable to leave a
message. Please reach out to our store manager, Janice, at your earliest convenience at 305-573-to discuss your experience and resolution.Sincerely,***
Dear ***,
Thank you for reaching out. We have been assured by our store manager Tarun that they have been in contact with you to regarding our salon procedures and pricing.
Sincerely,
Jessica
Dear Ms***,
Thank you for contacting PetSmart. I have reached out to our field management team who has assured me that they have been able to assist with a refund and a gift card
Thank you,
Jessica
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I rejected Petsmarts response because it is already past the allotted time to turn the item in now due to no fault of my ownIn my complaint when asked for a desired outcome it was1.) for the receipt to be sent, and a guarantee that their stores will accept the item. 2.) Mail a box with a return postage prepaid and a check for the full amount of the return with the taxes included.3.) Send the refund via check or bank transfer and I throw the item away or whatever. Regards,*** ***
Hello and Good Afternoon,
I was a new Store Leader and came in on the tail end of this MsL*** concernOur number one concern is the safety of all pets in our careAt the time, my understanding was that our DL, Doug V***, had spoken to MsL*** in regards to an incident in the salon
and was able to arrange a check to be made out to her in the amount of $as a good faith gesture in order to cover the cost of the vet bill and the inconvenience for her petI handed MsL*** the check in the store and apologized for the situation and she thanked me and leftI stated that if she had any other concerns to please contact me at the store
Thank you,
Jake J*** SL
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi *** ***, Thank you for reaching out to PetSmart in regards to your poor experience in the grooming salonI am very sorry about the long delay in responding to youI am hoping that you will give PetSmart another chance.I was told that Dawn had reached out to you, leaving you a message to
call her back on March 22, I do apologize if you didn’t receive this message, since Dawn wanted to discuss your concern furtherPlease let me know if you did hear anything back, I would appreciate it.I can certainly reach this PetSmart store again and have the Store Leader contact youI would like to offer you a gift card for this huge inconvenience and also the long delay for thisWe would like to see you come in again so we can have you use our Services and have a positive experience this time.Please reach out to me when you can, or you can also email me as wellThe mailing address that I have for you is: *** *** *** *** *** ** ***If you have another address, please let me know and I can send it there.I am going to send you a gift card for $25, so that you can come in at your convenience. Thanks again. Sincerely,Sheri P***- Customer Care SpecialistPetSmart- *** *** ***
Hello ***,Thank you for your reply. The area code is ***. I have copied the response below. Sincerely,***Thank you for conacting PetSmartI am sorry to hear about the troubles with your gift cardsOur treasury department has reached out to you in an attempt to help resolve your issuePlease reach out to them at *** so they can assist you further. Sincerely,***
Dear Ms***
Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. Our field leadership team has let us know that they have been in contact with you to take care of the pricing issue you experienced in our store
Sincerely,
Jessica
the website was not hackedYou just refuse to offer your own "price match" on your website
Dear MsS***,
We are sorry that C*** sustained an injury while visiting our salon and hope that he is doing much better. In reviewing your matter, we found that we have paid all received veterinarian invoices to date related to his injury. This included
payment for the removal of C***’s stitches as well as several follow up visits. Our number one focus is the safety of your pet while in our care. Although we did not find that C***’s injury resulted from any wrongdoing by our associates, as an act of goodwill for a valued customer, we accepted financial responsibility for C***’s vet bills. We hope that this fully addresses your concerns
If you have any additional concerns, please contact the store and ask for the District Leader, Jessica S***
Thank you,Lane J***