Hello! [redacted] contacted us and was amazing! He made sure the gentlemen that groomed out dog will be seeking out more training and made sure our puppy was happy! He really went out of his way to make sure we will return[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I reject your response and you do owe me some money: because, I have been sent a copy of the receipt that you claimed I signed for $300 and something dollars and that is a made up receipt that I didn't sign, that is a made up signature. A Petsmart employee told me the charges would be $200 after a screen came up with no charges for me and I signed after he said $200 and all there was no charges on that screen, and I didn't sign no paper receipt saying $300 and something, so that is a unauthorized charge for $300 and something along with a made up receipt that Petsmart made up after I left; because I signed nothing of the sort. Before the Petsmart boarding employee said $200 I had mentioned to the employee that I should get a discount because the room the Petsmart employee told me I would get was supposed to have tile on the walls and floor, not no concrete for $43.00 a night; I wouldn't have paid no $43 a night for concrete floors; that tile in the showroom for dog boarding looked just like the tile in our bathroom, and I was told [redacted] would get that for $43 a night, but I found out my dog didn't get that $43 dollar a night room by a Petsmart employee calling me saying my dog [redacted] got sick by laying on concrete floors in the Petsmart boarding room, and I was told that I wouldn't have to pay for nothing dealing with [redacted]'s medicine for him getting sick in Petsmart boarding, and I told the Petsmart employee this, so then no charges came up on the screen, I looked at the Petsmart employee and he said that my charges will be $200, so I signed something that had no charges on it and after the Petsmart boarding employee said $200 signifying he knew the screen had no charges on it, I signed after that and that is what should stand.
My [redacted] and I am writing this letter rebuttal letter because I accidentally accepted the business offer to resolve this matter . I am pleased to know that someone from the company responded back I have been going back and forth with Petsmart for months to resolve this issue .I was asked to send the four bags of dog food back and contact Petsmart to be refunded the money for the purchase .I no longer have the bank debit card I used for the purchase in October 2015 I spoke with a supervisor via phone and email about this issue . she then stated she can place the funds on another debit card she shipped ups tracking labels to track the food and a mix up happened with the food and tracking information I informed the supervisor who then refused to continue to assist me and told me to take the dog food I am a senior citizen physically disabled from an ischemic stroke and have Dialysis threes times a week .. I have been treated so terrible by Petsmart regarding this issue by several supervisors I even continued to support Petsmart making a purchase in November 2015 for $225 and a large order in may 2016 for $950 and I am hoping this overdue issue would be correct I was continuously dismissed and spoken to in a unprofessional manner by supervisors I made complaint to the Revdex.com on August.8.2016 I received an response on September.9.2016 I called Petsmart and was placed in contact with a supervisor who I spoken with before told her about the reply from Revdex.com and she talked to me in a rude unprofessional tone and to speak to the person who responded to the Revdex.com complaint because customer services will not help me she said that she will forward my information over ...To resolve this ongoing time consuming issue at hand I am pleading with someone to help me by issuing a refunded via check to me for the dog food because I no longer have the original debit card use to make the original purchase or to exchange the four bags of remaining lamb and rice Purina proplan dog food for a merchandise credit
Hello Ms. Marin,Thank you very much for reaching out to me. If you can see the initial complaint, PetSmart sold my husband and me a sick pet (bearded dragon), who, after much heartbreak and expense, ultimately died. We did not know he was sick when we bought him. We were devastated. When I started looking around at their business practices and talking to others with similar experiences, particularly regarding the care of their sale animals, I learned some disturbing things about the way they treat them. I called the store manager and explained to him my upset and concerns. He apologized profusely, said that he understood and was sympathetic, and promised to look into the matter (at his suppliers and the store's animal care team and practices). He said that he would call me back and keep me updated on his findings and progress in fixing the problems that led to these creatures' unnecessary suffering and deaths. He also promised a generous store credit.Well, he never ever called me back, not once =( This was several months ago, when I first filed the complaint. I cannot remember his name to call and ask for him back, and I cannot even remember which store they forwarded me to when I was trying to find someone to listen. I would like to talk to him again to resolve everything, to get the information he promised me and also the store credit. I tried to see if there was any way I could look at my previous Revdex.com submissions to get his name and the store address, but I could not find a way to do that. Any help you can give me would be greatly appreciated.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Mickey [redacted] M[redacted]
Dear [redacted],Thank you for contacting PetSmart. We were so sorry to hear about your pet. We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary Hospital. Although we are partners with [redacted] and most of their hospitals are...
located in our stores, we don't control their operations. However, we do have many contacts there and have passed your message along to Banfield's corporate You can contact them directly at 1-800-838-6738. We're confident they'll promptly address your concerns.Thank you for bringing this issue to our attention.Sincerely,[redacted]
Dear Samantha,
Thank you for contacting PetSmart. We would be glad to assist you with a gift card, however, the card must be picked up in store as our store management team has not been able to speak to you about this situation in person. Based on the address you provided we see our...
store is approixmately 12-15 miles from your home. Please let us know when you are able to visit our store to pick up the card.
Sincerely,
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart in regards to your guinea pig purchased at our store. We do hope that he is doing better! I escalated this to store leadership and Jamie, the Store Leader let me know he was able to get on contact with you on Friday, April 7th and a gift card was...
provided for the value of the vet bills incurred during this incident.We appreciate you taking time to let us know about your experience and hope to see you soon.Sincerely,Coral
Dear [redacted],Thank you for contacting PetSmart. I was sorry to hear about your expereience in our store. I have been in contact with our field management team who has advised me that they will gladly accept your coupon.Sincerely,[redacted]
Dear Ms. [redacted],Thank you for reaching out to us and expressing your concern. I’m sorry to hear about your dog. The Store Manager will be reaching out to you by 08/10/2015 to discuss further and ask for the veterinarian’s evaluation for review. Sincerely,[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about the inconvenience you experienced with our Salon. I have escalated this to the store leadership and they let me know they were able to speak to you to provide a resolution. We again, thank you for bringing this matter to...
[redacted],The Store Leader at the [redacted] NV PetSmart location would like to reimburse the vet invoice. Please provide the vet invoice to the Store Leader and a reimbursement check will be issued. [redacted]
Tell us why here...
This was a scam. Those tanks are $500 and I think was legitimately on sale for $400. What the Pet Parent was showing was a price from a specific store in Bethesda, Maryland. When the store pulled it up on petsmart.com or through AOS, it was showing the...
correct price. The associate lead called the store that was showing the tank for $99 and she was told that their store site was hacked and that the police were involved. This offer was fraudulent, as it was explained to this Pet Parent. This was communicated to our District Leader, and Loss Prevention Manager.
Thank you,
Sheri P[redacted]Customer Care Specialist
PetSmart
Dear [redacted],Thank you so much for letting us know about your poor PetSmart experience, so we could have an opportunity to make this right for you.I did hear back from your local store and was told that you did receive the full refund that you were looking for. I am very pleased to hear this, and I...
hope that you will continue to shop with us at PetSmart! Sincerely,Sheri P[redacted]- Customer Care SpecialistPetSmart
Dear [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience. Sincerely,Jessica
Hello,I was without my computer for a few days due to a crash, it was away for repair and was unable to reply and could not find a place to do so until now. My reply is as follows: A correction is needed as nobody could've spoken to my husband as I am not married. I live with my dad, which is who whoever called spoke to. They should not have assumed it was my husband! My dad told me someone from PetSmart called, asked him if I received the blanket yet, he told them no (which I haven't), that was it. My dad told me nothing at all was said on the phone about the 12th, that's a lie. Nobody from PetSmart has contacted me further about this matter as they claim in the reply. They refuse to send me the blanket and have treated me terribly as I described in my initial complaint. My order (#[redacted]), specifically the blanket, had a tracking number sent to me by PetSmart on 7-20-16 of [redacted] via F[redacted]. That box was delivered to CA, you may check and see for yourself. I am in PA and obviously supplied them with my home addy in PA. I wanted to be sure this proof was added that I did not receive the blanket, nor did I receive a shipment of dog treats from this same order (which the tracking number led nowhere - it did not even exist to be tracked). I will never order online from them again. I hope this satisfies Revdex.com with the information I've provided. I keep atypical hours so email is appreciated, not phone. Sincerely,[redacted]
Ms. [redacted]. We reviewed your second complaint on this matter and found that you reported an incident to our customer service department on 01/20/2017 at 02:50 PM concerning again, a completely different allegation than you state in this complaint. To facilitate an investigation of your allegations of being overcharged for products in our stores, please submit those receipts that you feel you have been overcharged for our review – through the Revdex.com if you so choose and any and all proof of the overcharge allegation, so that we can fully review this claim. Thank you, Coral
[redacted],
Thank you for reaching out and expressing your concern. District Leader Christy S[redacted] will be in touch with you to address your concern.
Krystal
office: ###-###-####| fax: ###-###-####
Ms. S[redacted], This is Chris P[redacted] the district leader for [redacted] I've attempted to work out a resolution for you since the first time I became involved back on Tuesday July 26th. We agreed that you would call me back Wednesday July 27th after taking Max back to...
vets. I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day. I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is". Being that it was the weekend, and home office (corporate) is not open I had no new information for you. The last correspondence I had with you was Monday August 1st at 12:23pm. I asked how Max was, and you said he was getting better. I asked how your follow up vet appointment was and you said you didn't take him. I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated. I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back. As of Tuesday August 2nd at 6:00pm, I haven't heard back from you. We've paid for the $209 vet bill as a sign of good faith. The results of that vet visit showed dermatitis was found. After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur. He began scratching with his nails that were freshly clipped, not ground smooth. These are the contributing factors to the redness, and scratches on his chest. If you are asking for anything further, please reach out to me. You have my cell phone number. Throughout this incident, my biggest concern has been Max's health, and well being.
Thank You,
Chris P[redacted]
DL SW Florida
Hello! [redacted] contacted us and was amazing! He made sure the gentlemen that groomed out dog will be seeking out more training and made sure our puppy was happy! He really went out of his way to make sure we will return[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I reject your response and you do owe me some money: because, I have been sent a copy of the receipt that you claimed I signed for $300 and something dollars and that is a made up receipt that I didn't sign, that is a made up signature. A Petsmart employee told me the charges would be $200 after a screen came up with no charges for me and I signed after he said $200 and all there was no charges on that screen, and I didn't sign no paper receipt saying $300 and something, so that is a unauthorized charge for $300 and something along with a made up receipt that Petsmart made up after I left; because I signed nothing of the sort. Before the Petsmart boarding employee said $200 I had mentioned to the employee that I should get a discount because the room the Petsmart employee told me I would get was supposed to have tile on the walls and floor, not no concrete for $43.00 a night; I wouldn't have paid no $43 a night for concrete floors; that tile in the showroom for dog boarding looked just like the tile in our bathroom, and I was told [redacted] would get that for $43 a night, but I found out my dog didn't get that $43 dollar a night room by a Petsmart employee calling me saying my dog [redacted] got sick by laying on concrete floors in the Petsmart boarding room, and I was told that I wouldn't have to pay for nothing dealing with [redacted]'s medicine for him getting sick in Petsmart boarding, and I told the Petsmart employee this, so then no charges came up on the screen, I looked at the Petsmart employee and he said that my charges will be $200, so I signed something that had no charges on it and after the Petsmart boarding employee said $200 signifying he knew the screen had no charges on it, I signed after that and that is what should stand.
My [redacted] and I am writing this letter rebuttal letter because I accidentally accepted the business offer to resolve this matter . I am pleased to know that someone from the company responded back I have been going back and forth with Petsmart for months to resolve this issue .I was asked to send the four bags of dog food back and contact Petsmart to be refunded the money for the purchase .I no longer have the bank debit card I used for the purchase in October 2015 I spoke with a supervisor via phone and email about this issue . she then stated she can place the funds on another debit card she shipped ups tracking labels to track the food and a mix up happened with the food and tracking information I informed the supervisor who then refused to continue to assist me and told me to take the dog food I am a senior citizen physically disabled from an ischemic stroke and have Dialysis threes times a week .. I have been treated so terrible by Petsmart regarding this issue by several supervisors I even continued to support Petsmart making a purchase in November 2015 for $225 and a large order in may 2016 for $950 and I am hoping this overdue issue would be correct I was continuously dismissed and spoken to in a unprofessional manner by supervisors I made complaint to the Revdex.com on August.8.2016 I received an response on September.9.2016 I called Petsmart and was placed in contact with a supervisor who I spoken with before told her about the reply from Revdex.com and she talked to me in a rude unprofessional tone and to speak to the person who responded to the Revdex.com complaint because customer services will not help me she said that she will forward my information over ...To resolve this ongoing time consuming issue at hand I am pleading with someone to help me by issuing a refunded via check to me for the dog food because I no longer have the original debit card use to make the original purchase or to exchange the four bags of remaining lamb and rice Purina proplan dog food for a merchandise credit
Hello Ms. Marin,Thank you very much for reaching out to me. If you can see the initial complaint, PetSmart sold my husband and me a sick pet (bearded dragon), who, after much heartbreak and expense, ultimately died. We did not know he was sick when we bought him. We were devastated. When I started looking around at their business practices and talking to others with similar experiences, particularly regarding the care of their sale animals, I learned some disturbing things about the way they treat them. I called the store manager and explained to him my upset and concerns. He apologized profusely, said that he understood and was sympathetic, and promised to look into the matter (at his suppliers and the store's animal care team and practices). He said that he would call me back and keep me updated on his findings and progress in fixing the problems that led to these creatures' unnecessary suffering and deaths. He also promised a generous store credit.Well, he never ever called me back, not once =( This was several months ago, when I first filed the complaint. I cannot remember his name to call and ask for him back, and I cannot even remember which store they forwarded me to when I was trying to find someone to listen. I would like to talk to him again to resolve everything, to get the information he promised me and also the store credit. I tried to see if there was any way I could look at my previous Revdex.com submissions to get his name and the store address, but I could not find a way to do that. Any help you can give me would be greatly appreciated.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Mickey [redacted] M[redacted]
Dear [redacted],Thank you for contacting PetSmart. We were so sorry to hear about your pet. We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary Hospital. Although we are partners with [redacted] and most of their hospitals are...
located in our stores, we don't control their operations. However, we do have many contacts there and have passed your message along to Banfield's corporate You can contact them directly at 1-800-838-6738. We're confident they'll promptly address your concerns.Thank you for bringing this issue to our attention.Sincerely,[redacted]
Dear Samantha,
Thank you for contacting PetSmart. We would be glad to assist you with a gift card, however, the card must be picked up in store as our store management team has not been able to speak to you about this situation in person. Based on the address you provided we see our...
store is approixmately 12-15 miles from your home. Please let us know when you are able to visit our store to pick up the card.
Sincerely,
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart in regards to your guinea pig purchased at our store. We do hope that he is doing better! I escalated this to store leadership and Jamie, the Store Leader let me know he was able to get on contact with you on Friday, April 7th and a gift card was...
provided for the value of the vet bills incurred during this incident.We appreciate you taking time to let us know about your experience and hope to see you soon.Sincerely,Coral
Dear [redacted],Thank you for contacting PetSmart. I was sorry to hear about your expereience in our store. I have been in contact with our field management team who has advised me that they will gladly accept your coupon.Sincerely,[redacted]
Dear Ms. [redacted],Thank you for reaching out to us and expressing your concern. I’m sorry to hear about your dog. The Store Manager will be reaching out to you by 08/10/2015 to discuss further and ask for the veterinarian’s evaluation for review. Sincerely,[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about the inconvenience you experienced with our Salon. I have escalated this to the store leadership and they let me know they were able to speak to you to provide a resolution. We again, thank you for bringing this matter to...
our attention.Sincerely,Coral
[redacted],The Store Leader at the [redacted] NV PetSmart location would like to reimburse the vet invoice. Please provide the vet invoice to the Store Leader and a reimbursement check will be issued. [redacted]
Tell us why here...
This was a scam. Those tanks are $500 and I think was legitimately on sale for $400. What the Pet Parent was showing was a price from a specific store in Bethesda, Maryland. When the store pulled it up on petsmart.com or through AOS, it was showing the...
correct price. The associate lead called the store that was showing the tank for $99 and she was told that their store site was hacked and that the police were involved. This offer was fraudulent, as it was explained to this Pet Parent. This was communicated to our District Leader, and Loss Prevention Manager.
Thank you,
Sheri P[redacted]Customer Care Specialist
PetSmart
Dear [redacted],Thank you so much for letting us know about your poor PetSmart experience, so we could have an opportunity to make this right for you.I did hear back from your local store and was told that you did receive the full refund that you were looking for. I am very pleased to hear this, and I...
hope that you will continue to shop with us at PetSmart! Sincerely,Sheri P[redacted]- Customer Care SpecialistPetSmart
Dear [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience. Sincerely,Jessica
Hello,I was without my computer for a few days due to a crash, it was away for repair and was unable to reply and could not find a place to do so until now. My reply is as follows: A correction is needed as nobody could've spoken to my husband as I am not married. I live with my dad, which is who whoever called spoke to. They should not have assumed it was my husband! My dad told me someone from PetSmart called, asked him if I received the blanket yet, he told them no (which I haven't), that was it. My dad told me nothing at all was said on the phone about the 12th, that's a lie. Nobody from PetSmart has contacted me further about this matter as they claim in the reply. They refuse to send me the blanket and have treated me terribly as I described in my initial complaint. My order (#[redacted]), specifically the blanket, had a tracking number sent to me by PetSmart on 7-20-16 of [redacted] via F[redacted]. That box was delivered to CA, you may check and see for yourself. I am in PA and obviously supplied them with my home addy in PA. I wanted to be sure this proof was added that I did not receive the blanket, nor did I receive a shipment of dog treats from this same order (which the tracking number led nowhere - it did not even exist to be tracked). I will never order online from them again. I hope this satisfies Revdex.com with the information I've provided. I keep atypical hours so email is appreciated, not phone. Sincerely,[redacted]
Ms. [redacted]. We reviewed your second complaint on this matter and found that you reported an incident to our customer service department on 01/20/2017 at 02:50 PM concerning again, a completely different allegation than you state in this complaint. To facilitate an investigation of your allegations of being overcharged for products in our stores, please submit those receipts that you feel you have been overcharged for our review – through the Revdex.com if you so choose and any and all proof of the overcharge allegation, so that we can fully review this claim. Thank you, Coral
Thank you for contacting PetSmart. I have shared your thoughts and concerns with our management team.
Sincerely,
Jessica
[redacted],
Thank you for reaching out and expressing your concern. District Leader Christy S[redacted] will be in touch with you to address your concern.
Krystal
office: ###-###-####| fax: ###-###-####
Ms. S[redacted], This is Chris P[redacted] the district leader for [redacted] I've attempted to work out a resolution for you since the first time I became involved back on Tuesday July 26th. We agreed that you would call me back Wednesday July 27th after taking Max back to...
vets. I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day. I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is". Being that it was the weekend, and home office (corporate) is not open I had no new information for you. The last correspondence I had with you was Monday August 1st at 12:23pm. I asked how Max was, and you said he was getting better. I asked how your follow up vet appointment was and you said you didn't take him. I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated. I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back. As of Tuesday August 2nd at 6:00pm, I haven't heard back from you. We've paid for the $209 vet bill as a sign of good faith. The results of that vet visit showed dermatitis was found. After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur. He began scratching with his nails that were freshly clipped, not ground smooth. These are the contributing factors to the redness, and scratches on his chest. If you are asking for anything further, please reach out to me. You have my cell phone number. Throughout this incident, my biggest concern has been Max's health, and well being.
Thank You,
Chris P[redacted]
DL SW Florida