Hi [redacted],Thank you for reaching out to PetSmart in regards to your salon visit. I was sorry to hear that we did not meet your (and our) expectations and do hope Austin is feeling better. I have partnered with the District Leader, Craig and he has notified me that he has already touched base with...
you to provide a resolution. We again thank you for bringing this matter to our attention and do apologize for any inconvenience this has caused.Sincerely,Coral
Dear [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about your experience. Our website does reference that all pets must adhere to state and local vaccination requirements. I have pasted the link below for your reference. I have spoken with our store...
management team who would be happy to assist with any future reservations.
[redacted]
Thanks
Jessica
Dear Ms. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. The sale price reflects the price after the discount gained by using your PetSmart loyalty card (or phone number). Each of the sale tags does reflect the brand and item on...
sale. I will pass your feedback along to our marketing team regarding the wording of the tags and request for further detail. Additionally, I will let our operations team know of your concern about the verbiage on our receipts. They do show the original price, as well as the sale price (and return price) next to to the item description, which may be abbreviated to fit within the space allowed. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I do not think they read the complaint.I do not have an exchange or return.I had a return and they did not handle it professional I was promised a gift card and never received it, terrible customer service
[redacted],
Thank you for reaching out and expressing your concern. Every Salon has a temperature gauge and humidity gauge that is checked throughout the day to reassure the temperature stays at a comfortable level for the associates and pets. The Facilities team at the Phoenix Home Office also...
keeps track and monitors the temperature in every store. A dehumidifier was recently added in this Salon to help it feel more comfortable. The District Leader, [redacted], has tried to address your concerns and would like to continue doing so. Please return her phone call at your convenience to address your concerns.
Hi [redacted], Thank you for reaching out to PetSmart. I am sorry to hear about the experience you had at our grooming salon. I escalated this to the Store Leadership who informed me they were able to speak to you on March 9th and offered the next two grooms on us in which you can schedule with...
the salon at your convenience. We appreciate you taking time to let us know about your experience and truly apologize for the inconvenience. Sincerely,Coral
Thank you for reaching out to PetSmart. I am sorry about your in store experience. Our store will gladly refund your money. Please visit our store and ask for the store, salon or assistant store leader.
Thank you
Jessica
I still have not heard from anyone from the store. I believe that this was just a stall tactic. ...
Can you please follow up with them. Here are my numbers for them to reach me: [redacted]., ###-###-#### or ###-###-####. Also they can send to my mailing address which is [redacted] Acworth GA 30101. So there are no reason for them to use.
I appreciate you making the business reach out to me .. However the $50 gift card that they suggested does not even cover the cost of the bag of dog food they sold me that had maggots in it .. I can understand why they are defending the [redacted] brand because it is owned by petsmart.. I think that what happened after my dog ate a product that was supposed to be fresh and good for my pet ended up making him sick and made me run around .. I had to miss days from work to run around to find a vet is a luxury that I did not have but I had to.. Obviously petsmart does not want to stand behind their business and products.. I think they can do a lot more than just a $50 gift which again does not even cover one bag of food .so please I think that they can do more thank you and I will be waiting for the response
Hi [redacted],Thank you for reaching out to PetSmart. I am sorry for the inconvenience you experienced with our website. I escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any further...
questions or concerns you may have.Sincerely,Coral
Dear Mr L[redacted],
Thank you for contacting PetSmart. I was sorry to hear about your expereience. Our return policy does state that product must be returned within 60 days in new or resaleable condition. If you feel that this product is defective, we would be happy to work on this...
with the manufacturer. If you could submit your receipt as well as any detail as to the suspected defect to us at [redacted] we would be happy to open an investigation.
Sincerely,
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I am so sorry to hear about Maverick's eye. Our store leadership let me know that they have been in contact with you in regards to this matter. I hope Maverick feels better soon!Sincerely,Coral
Yes, they did reimburse me for the cost of the aquarium that broke. Again as a result of it breaking there where damages. These still have yet to be reimbursed.
Dear Daniel,
Thank you for contacting PetSmart. I am sorry for the troubles with your oder. You should recieve full credit on your order.
Sincerely
Jessica
Dear [redacted],
Thank you for yoru reply. I am sorry for the delay in responding. We have been unable to locate your adoption records but want to assist. Please reach out to our manager Todd at [redacted] at your convenience and he will be able to assist.
Sincerley
Jessica
Hello Mrs. [redacted],I wanted to again offer our sincerest apology for the injury that [redacted] incurred while in our care in the salon. While there are hundreds of grooms that are completed in our salon monthly to our Pet Parent’s complete satisfaction, on occasion there is the unfortunate...
situation where a pet is injured during the grooming process. Please rest assured that there is never a groom started by any PetSmart groomer with the intention of causing injury to the pets visiting our salon. We have paid the Vet Care bill ($175) and provided you with a store credit for a product that will assist [redacted] in taking her medication. I wanted to explain the appearance of [redacted] when you picked her up. The groom was not completed and the injury happened after our Groomer had done the initial shave and prior to the shaping. This is why the coat was uneven. I do understand, as a pet owner myself, how our pets are members of our family and the way I would feel if my Beau were injured. The other good thing about Labradoodles is that they have Hair not Fur and while the information that you received about the Fur not growing back is correct, our experience is that primarily applies to double coated dogs instead of dogs with hair. So, [redacted]’s hair will grow out in short time. If you have any questions or need any additional assistance please don’t hesitate to call.Thank you,[redacted], Store LeaderPetSmart, South Nashua NH
Deear Ms. [redacted],I am sorry to hear to hear about your experience at store [redacted]. As Chad T[redacted], our District leader and you discussed earlier on the phone, we care about the health and well being of [redacted]. Please follow up with the Donald B[redacted], store leader at [redacted], as we would like...
to pay for [redacted]’s latest follow up visit in regards to her eye. Don will also refund [redacted]’s latest stay with us in the PetsHotel. If you have any questions or concerns please reach out to Donald B[redacted] at ###-###-#### or Chad T[redacted] at ###-###-####.Thank you,Lane J[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. I have escalated this to our store leadership to contact you ASAP and provide resolution.Sincerely,Coral
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted],Thank you for reaching out to PetSmart in regards to your salon visit. I was sorry to hear that we did not meet your (and our) expectations and do hope Austin is feeling better. I have partnered with the District Leader, Craig and he has notified me that he has already touched base with...
you to provide a resolution. We again thank you for bringing this matter to our attention and do apologize for any inconvenience this has caused.Sincerely,Coral
Dear [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about your experience. Our website does reference that all pets must adhere to state and local vaccination requirements. I have pasted the link below for your reference. I have spoken with our store...
management team who would be happy to assist with any future reservations.
[redacted]
Thanks
Jessica
Dear Ms. [redacted],Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. The sale price reflects the price after the discount gained by using your PetSmart loyalty card (or phone number). Each of the sale tags does reflect the brand and item on...
sale. I will pass your feedback along to our marketing team regarding the wording of the tags and request for further detail. Additionally, I will let our operations team know of your concern about the verbiage on our receipts. They do show the original price, as well as the sale price (and return price) next to to the item description, which may be abbreviated to fit within the space allowed. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I do not think they read the complaint.I do not have an exchange or return.I had a return and they did not handle it professional I was promised a gift card and never received it, terrible customer service
[redacted],
Thank you for reaching out and expressing your concern. Every Salon has a temperature gauge and humidity gauge that is checked throughout the day to reassure the temperature stays at a comfortable level for the associates and pets. The Facilities team at the Phoenix Home Office also...
keeps track and monitors the temperature in every store. A dehumidifier was recently added in this Salon to help it feel more comfortable. The District Leader, [redacted], has tried to address your concerns and would like to continue doing so. Please return her phone call at your convenience to address your concerns.
[redacted]
Hi [redacted], Thank you for reaching out to PetSmart. I am sorry to hear about the experience you had at our grooming salon. I escalated this to the Store Leadership who informed me they were able to speak to you on March 9th and offered the next two grooms on us in which you can schedule with...
the salon at your convenience. We appreciate you taking time to let us know about your experience and truly apologize for the inconvenience. Sincerely,Coral
Thank you for reaching out to PetSmart. I am sorry about your in store experience. Our store will gladly refund your money. Please visit our store and ask for the store, salon or assistant store leader.
Thank you
Jessica
I still have not heard from anyone from the store. I believe that this was just a stall tactic. ...
Can you please follow up with them. Here are my numbers for them to reach me: [redacted]., ###-###-#### or ###-###-####. Also they can send to my mailing address which is [redacted] Acworth GA 30101. So there are no reason for them to use.
I appreciate you making the business reach out to me .. However the $50 gift card that they suggested does not even cover the cost of the bag of dog food they sold me that had maggots in it .. I can understand why they are defending the [redacted] brand because it is owned by petsmart.. I think that what happened after my dog ate a product that was supposed to be fresh and good for my pet ended up making him sick and made me run around .. I had to miss days from work to run around to find a vet is a luxury that I did not have but I had to.. Obviously petsmart does not want to stand behind their business and products.. I think they can do a lot more than just a $50 gift which again does not even cover one bag of food .so please I think that they can do more thank you and I will be waiting for the response
Hi [redacted],Thank you for reaching out to PetSmart. I am sorry for the inconvenience you experienced with our website. I escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any further...
questions or concerns you may have.Sincerely,Coral
Dear Mr L[redacted],
Thank you for contacting PetSmart. I was sorry to hear about your expereience. Our return policy does state that product must be returned within 60 days in new or resaleable condition. If you feel that this product is defective, we would be happy to work on this...
with the manufacturer. If you could submit your receipt as well as any detail as to the suspected defect to us at [redacted] we would be happy to open an investigation.
Sincerely,
Jessica
Hi [redacted],Thank you for reaching out to PetSmart. I am so sorry to hear about Maverick's eye. Our store leadership let me know that they have been in contact with you in regards to this matter. I hope Maverick feels better soon!Sincerely,Coral
Yes, they did reimburse me for the cost of the aquarium that broke. Again as a result of it breaking there where damages. These still have yet to be reimbursed.
Dear Daniel,
Thank you for contacting PetSmart. I am sorry for the troubles with your oder. You should recieve full credit on your order.
Sincerely
Jessica
Dear [redacted],
Thank you for yoru reply. I am sorry for the delay in responding. We have been unable to locate your adoption records but want to assist. Please reach out to our manager Todd at [redacted] at your convenience and he will be able to assist.
Sincerley
Jessica
Hello Mrs. [redacted],I wanted to again offer our sincerest apology for the injury that [redacted] incurred while in our care in the salon. While there are hundreds of grooms that are completed in our salon monthly to our Pet Parent’s complete satisfaction, on occasion there is the unfortunate...
situation where a pet is injured during the grooming process. Please rest assured that there is never a groom started by any PetSmart groomer with the intention of causing injury to the pets visiting our salon. We have paid the Vet Care bill ($175) and provided you with a store credit for a product that will assist [redacted] in taking her medication. I wanted to explain the appearance of [redacted] when you picked her up. The groom was not completed and the injury happened after our Groomer had done the initial shave and prior to the shaping. This is why the coat was uneven. I do understand, as a pet owner myself, how our pets are members of our family and the way I would feel if my Beau were injured. The other good thing about Labradoodles is that they have Hair not Fur and while the information that you received about the Fur not growing back is correct, our experience is that primarily applies to double coated dogs instead of dogs with hair. So, [redacted]’s hair will grow out in short time. If you have any questions or need any additional assistance please don’t hesitate to call.Thank you,[redacted], Store LeaderPetSmart, South Nashua NH
Deear Ms. [redacted],I am sorry to hear to hear about your experience at store [redacted]. As Chad T[redacted], our District leader and you discussed earlier on the phone, we care about the health and well being of [redacted]. Please follow up with the Donald B[redacted], store leader at [redacted], as we would like...
to pay for [redacted]’s latest follow up visit in regards to her eye. Don will also refund [redacted]’s latest stay with us in the PetsHotel. If you have any questions or concerns please reach out to Donald B[redacted] at ###-###-#### or Chad T[redacted] at ###-###-####.Thank you,Lane J[redacted]
Hi [redacted],Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. I have escalated this to our store leadership to contact you ASAP and provide resolution.Sincerely,Coral
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]