Good day,
Thank you once again for your feedback.
Unfortunately, we need to abide by the airline rules on all bookings. We are not able to refund if the airline does not allow it.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response...
because:
I got contacted by somebody from JustFly. Representative was telling me that I was wrong and that booking the ticket does not guarantee the price. I asked around and asked travel agent as well. Once booking is confirmed the price is locked and should be guaranteed because it's essentially a contract. You offered, I accepted and you should deliver and you did NOT deliver. its a br arch of a contract on your part
Sincerely,Sergei Kochlatyi
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message and feedback.
We do apologize for the service that was offered when you phoned into our call center. We will provide that feedback for coaching.
As mentioned yesterday, we have offered to void the ticket with no additional fees associated to it. This...
refund was processed and the refund will be back to your account within 6-8 weeks.
There is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good day,
As previously mentioned, we are unable to make a refund for this booking. Our agents have provided you with all the proper information. If you would like to make changes to the ticket. please let us know.
Once again, we consider the file closed.
Best regards,
Customer care team
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline.
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]
Good day,
Thank you once again for your feedback.
Unfortunately, we need to abide by the airline rules on all bookings. We are not able to refund if the airline does not allow it.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response...
because:
I got contacted by somebody from JustFly. Representative was telling me that I was wrong and that booking the ticket does not guarantee the price. I asked around and asked travel agent as well. Once booking is confirmed the price is locked and should be guaranteed because it's essentially a contract. You offered, I accepted and you should deliver and you did NOT deliver. its a br arch of a contract on your part
Sincerely,Sergei Kochlatyi
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message and feedback.
We do apologize for the service that was offered when you phoned into our call center. We will provide that feedback for coaching.
As mentioned yesterday, we have offered to void the ticket with no additional fees associated to it. This...
refund was processed and the refund will be back to your account within 6-8 weeks.
There is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good day,
As previously mentioned, we are unable to make a refund for this booking. Our agents have provided you with all the proper information. If you would like to make changes to the ticket. please let us know.
Once again, we consider the file closed.
Best regards,
Customer care team
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline.
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]