Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
I would never-never buy my airline tickets justfl*** againThey may have cheap prices, but their customer service is horrible and not providing solution for the customer concernI have a credit balance from my previous cancellation flight last year and trying to re-book the flight destination by using my credit balanceI tried it for months to get my flight book without any luck, unless I would accept a very expensive price (double the price or $2400)I was very disappointed with the service and I couldn't even understand what the customer service was saying over the phoneShe kept messing up and than apologizingShe didn't have any idea on how to help me or what I was even askingI ended up loosing my credit balance of $1,213.63, because they said it will expired soonThey wouldn't help me at allI couldn't re-book my flight (even though I was willing to pay the booking fee of $300+)They gave me no optionsSeriously, think twice before you book with Justfly.com, I am pretty sure that I will never use Justfl*** againThis company does not value their customers, they provide zero support and zero optionsIt is just an unprofessional company and only focus on how to take advantage of their customers
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
I booked a ticket with Justfly.com on January 24th, from SFO to MIAMI (roundtrip) for travel dates Feb 15th and Feb 19th for around $For some reason, I had to postpone my tripI went back on the Justfly portal to modify my ticketMy options were: A) Pay a modification fee of $and the price difference B) Pay a cancellation fee of $and get travel credit back worth $I called the customer service to confirm that I could use the credit being promised in option B to book any flight I wantedThey assured me that this was indeed the caseI went with option B, paid $and cancelled my ticket to get $back in justfly creditOn February 11, I tried to book flights to Miami for my desired dateThe portal clearly shows that there are multiple flights available for my desired dates (28th Feb and 5th March) in the price range of $300-However the company is not allowing me to use my travel credit to book any of these flightsInstead they're giving me a sp
In August we purchased three tickets to Lima Peru through JustFly***The quoted amount for the three tickets was $1,yet when we received the credit card bill, JustFly*** had decided to charge us $1,We called JustFly*** to dispute the amount and we were told there was a charge for the seats of $bringing the total to $1,The system brought us to an area to select seats and at no time was there a notice that we would be charged for our choiceHad there been notification, we would not have chosen our seats and saves ourselves the $as we do not need to sit together when travelingSince we are going to the same place we can meet up at the end of the tripWhen we questioned the $difference, the JusyFly agent had no answer other than, "That's the way it is."
As we apologize once more about this unfortunate situation, we have it stated in our terms and conditions that ALL tickets are non-refundable unless otherwise stated. Please see excerpt below.
We cannot offer the compensation or change that you are seeking due to that and that the ticket is nontransferable to other airlines by the airline regulation.
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,
Customer Care Team
This issue hasn't been resolved, I contacted Justfly 1/17/18 and 1/18/18, the two supervisors I spoke to said, they sent the credit to my Credit card company on 12/7/17, I checked with my credit card, I found nothing came to them. Yesterday I was told by Justfly supervisor that the credit may take a few weeks to show in my account, and Monday should be the last day of this period.
Please keep this claim open until resolved.
Thank you
[redacted]
Good day,
Thank you for your message.
As dis*ussed with our *ustomer *are Representative, we are still waiting for the *all retrieval to investigate further. We will *ontinue to keep you updated on the status by email as our agent is doing up until now.
We will *onta*t you...
Complaint: [redacted]I am rejecting this response because one more time JustFly failed to address all the points raised in my email. As of today, I was charged 1776.82 by [redacted] / JustFly for 2 tickets ($990.19 + $786.63). Please make sure that I am charged 1765.21 USD for 2 tickets, and not a cent more than that amount.
1765.21 = $1,797.11 USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary) - $31.90 (Seat Assignment Fee that was credited back to my account, after multiple reminders I sent to JustFly).
I am attaching the final booking confirmation of ticketed itinerary that I received from JustFly on April 4. Again, I am underscoring the quote I received after my booking was ticketed. So, it would be absolutely unacceptable if you will come back to me and say that the price reflected on ticketed itinerary is incorrect (there was another mistake), and you "forgot" to share with me the final / accurate price. I am demanding to be charged based on the price quoted in the final booking confirmation that I received from JustFly. So, please credit back to my account 11.21 USD = 1776.82 USD - 1765.21 USD
Also, I am requesting a compensation from JustFly for hours that I spend trying to remedy financial damages caused by series of mistakes of JustFly (charging twice for the same ticket, charging a seat assignment fee for unassigned seat,charging higher price than referenced in the final booking confirmation, etc.).
Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting the call recording so we can investigate further.
We will revert back shortly.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalf. We have confirmed that the fees will be refunded back to you due to the cancellation by the airline. This will come...
directly from the airline
however and may have a delay up to 8 weeks. Furthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recording. Our phone agent provided you with the right details of a Future Travel Credit. As we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines. Also, any issues with [redacted] would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and for now I accept their reply but if they do not reply within 2 weeks, I want to have he Revdex.com follow up. Thank you for your work on my complaint so far. Sincerely, Barry[redacted]
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the...
confirmation as well as the electronic tickets.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordingly. He has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a...
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team
I went to [redacted] and they found the refund for me. I apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount.
I apologfize, we are all squared away now. Case closed.
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
I would never-never buy my airline tickets justfl*** againThey may have cheap prices, but their customer service is horrible and not providing solution for the customer concernI have a credit balance from my previous cancellation flight last year and trying to re-book the flight destination by using my credit balanceI tried it for months to get my flight book without any luck, unless I would accept a very expensive price (double the price or $2400)I was very disappointed with the service and I couldn't even understand what the customer service was saying over the phoneShe kept messing up and than apologizingShe didn't have any idea on how to help me or what I was even askingI ended up loosing my credit balance of $1,213.63, because they said it will expired soonThey wouldn't help me at allI couldn't re-book my flight (even though I was willing to pay the booking fee of $300+)They gave me no optionsSeriously, think twice before you book with Justfly.com, I am pretty sure that I will never use Justfl*** againThis company does not value their customers, they provide zero support and zero optionsIt is just an unprofessional company and only focus on how to take advantage of their customers
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
I booked a ticket with Justfly.com on January 24th, from SFO to MIAMI (roundtrip) for travel dates Feb 15th and Feb 19th for around $For some reason, I had to postpone my tripI went back on the Justfly portal to modify my ticketMy options were: A) Pay a modification fee of $and the price difference B) Pay a cancellation fee of $and get travel credit back worth $I called the customer service to confirm that I could use the credit being promised in option B to book any flight I wantedThey assured me that this was indeed the caseI went with option B, paid $and cancelled my ticket to get $back in justfly creditOn February 11, I tried to book flights to Miami for my desired dateThe portal clearly shows that there are multiple flights available for my desired dates (28th Feb and 5th March) in the price range of $300-However the company is not allowing me to use my travel credit to book any of these flightsInstead they're giving me a sp
In August we purchased three tickets to Lima Peru through JustFly***The quoted amount for the three tickets was $1,yet when we received the credit card bill, JustFly*** had decided to charge us $1,We called JustFly*** to dispute the amount and we were told there was a charge for the seats of $bringing the total to $1,The system brought us to an area to select seats and at no time was there a notice that we would be charged for our choiceHad there been notification, we would not have chosen our seats and saves ourselves the $as we do not need to sit together when travelingSince we are going to the same place we can meet up at the end of the tripWhen we questioned the $difference, the JusyFly agent had no answer other than, "That's the way it is."
Good day [redacted],
As we apologize once more about this unfortunate situation, we have it stated in our terms and conditions that ALL tickets are non-refundable unless otherwise stated. Please see excerpt below.
We cannot offer the compensation or change that you are seeking due to that and that the ticket is nontransferable to other airlines by the airline regulation.
We consider the file closed.
Best regards,
Customer Care Team
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,
Customer Care Team
This issue hasn't been resolved, I contacted Justfly 1/17/18 and 1/18/18, the two supervisors I spoke to said, they sent the credit to my Credit card company on 12/7/17, I checked with my credit card, I found nothing came to them. Yesterday I was told by Justfly supervisor that the credit may take a few weeks to show in my account, and Monday should be the last day of this period.
Please keep this claim open until resolved.
Thank you
[redacted]
Good day,
Thank you for your message.
As dis*ussed with our *ustomer *are Representative, we are still waiting for the *all retrieval to investigate further. We will *ontinue to keep you updated on the status by email as our agent is doing up until now.
We will *onta*t you...
shortly.
Best regards,*
*ustomer *are Team
Complaint: [redacted]I am rejecting this response because one more time JustFly failed to address all the points raised in my email. As of today, I was charged 1776.82 by [redacted] / JustFly for 2 tickets ($990.19 + $786.63). Please make sure that I am charged 1765.21 USD for 2 tickets, and not a cent more than that amount.
1765.21 = $1,797.11 USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary) - $31.90 (Seat Assignment Fee that was credited back to my account, after multiple reminders I sent to JustFly).
I am attaching the final booking confirmation of ticketed itinerary that I received from JustFly on April 4. Again, I am underscoring the quote I received after my booking was ticketed. So, it would be absolutely unacceptable if you will come back to me and say that the price reflected on ticketed itinerary is incorrect (there was another mistake), and you "forgot" to share with me the final / accurate price. I am demanding to be charged based on the price quoted in the final booking confirmation that I received from JustFly. So, please credit back to my account 11.21 USD = 1776.82 USD - 1765.21 USD
Also, I am requesting a compensation from JustFly for hours that I spend trying to remedy financial damages caused by series of mistakes of JustFly (charging twice for the same ticket, charging a seat assignment fee for unassigned seat,charging higher price than referenced in the final booking confirmation, etc.).
Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting the call recording so we can investigate further.
We will revert back shortly.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalf. We have confirmed that the fees will be refunded back to you due to the cancellation by the airline. This will come...
directly from the airline
however and may have a delay up to 8 weeks. Furthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recording. Our phone agent provided you with the right details of a Future Travel Credit. As we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines. Also, any issues with [redacted] would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and for now I accept their reply but if they do not reply within 2 weeks, I want to have he Revdex.com follow up. Thank you for your work on my complaint so far. Sincerely, Barry[redacted]
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the...
confirmation as well as the electronic tickets.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordingly. He has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a...
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team
Hi [redacted] or team,
I went to [redacted] and they found the refund for me. I apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount.
I apologfize, we are all squared away now. Case closed.
Thank you,
[redacted]