On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
I booked tickets for a family of and accidentally misspelled the name of one person by letter (instead or "r" I placed "r"I called the airlines itself and told them about the issue and said that it shouldn't be a problem since the person is still a minorBut since I didn't booked the tickets directly from them they advised me to call Justfly to make the correction and there will be no charges for thatI called Justfly and told them about the situation and informed them that I've already called the airlines and they allow the name change without any chargesThe airlines itself is not charging for the correction of the spellingbut Justfly is charging me $even if they are not being charged by the airlineI think the $is just too muchThey lowered the fee to $but I still believe that I should not be charged with anythingI even had to wait for almost hours on the phone for them to make the necessary correctionI am not sure if they purposely placed me on hol
I booked an emirates flight ticket on May 11th on ***After couple of weeks, I realized there are multiple charges for the same flight ticket on my credit card that I used for this purchaseUpon verifying, I found two etickets booked for me for my one reservation requestI contacted emirates and they informed me that the request for the ticket was received from justfly.com and they cannot helpI contacted justfly.com customer care(***) for resolving this issueEven after multiple calls over last few weeks and emails, the issue is still not resolved and I am charged twice for my single flight reservation
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
I booked a flight with Justfly*** on September for from New York toLos AngelesUpon discovering that I had been booked for the wrong dates, I cancelled the flight and was told I would receive a refundIt's now November and I've yet to receive itI've called justfly*** twice now and been told that the refund has been processed, but my bank has seen no sign of it and Amex has not received it
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
I booked tickets for a family of and accidentally misspelled the name of one person by letter (instead or "r" I placed "r"I called the airlines itself and told them about the issue and said that it shouldn't be a problem since the person is still a minorBut since I didn't booked the tickets directly from them they advised me to call Justfly to make the correction and there will be no charges for thatI called Justfly and told them about the situation and informed them that I've already called the airlines and they allow the name change without any chargesThe airlines itself is not charging for the correction of the spellingbut Justfly is charging me $even if they are not being charged by the airlineI think the $is just too muchThey lowered the fee to $but I still believe that I should not be charged with anythingI even had to wait for almost hours on the phone for them to make the necessary correctionI am not sure if they purposely placed me on hol
I booked an emirates flight ticket on May 11th on ***After couple of weeks, I realized there are multiple charges for the same flight ticket on my credit card that I used for this purchaseUpon verifying, I found two etickets booked for me for my one reservation requestI contacted emirates and they informed me that the request for the ticket was received from justfly.com and they cannot helpI contacted justfly.com customer care(***) for resolving this issueEven after multiple calls over last few weeks and emails, the issue is still not resolved and I am charged twice for my single flight reservation
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
I booked a flight with Justfly*** on September for from New York toLos AngelesUpon discovering that I had been booked for the wrong dates, I cancelled the flight and was told I would receive a refundIt's now November and I've yet to receive itI've called justfly*** twice now and been told that the refund has been processed, but my bank has seen no sign of it and Amex has not received it
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
I purchased a flight thru the company websiteI got the confirmation emailThey charged my credit card multiple times to reach the total costJustfly.com then issued a cancellation email saying the reservation was cancelled for what could have been a number of reasons, none of which pertained to me or my credit cardI received my credit card statement today and found that part of the purchase went thru and was not refundedI want that refunded as THEY initiated and processed the cancellation against my wishes
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour