Good day,As mentioned by our Customer Care Representative, we were finally able to have the ticket re-issued. They were already sent by email last week.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team
Good day,
Our agent has attempted to explain how the pricing and procedures work and you were not interested in hearing and hung up on her. As an agency, we do not have control of the price changes nor the availability that is offered by the airlines. This can change at any given moment.
There is no further action we can take from our part, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
As we apologize for the delay in getting your first call and claim resolved in a timely manner, we have worked together with the aniline to get your tickets re-issued as requested.
Once again, your claim has been responded to and resolved as you have the tickets. We consider the file closed as there are no further actions that we can provide.
Best regards,
Customer Care Team
Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team
Good day,
Thank you for your message.
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...
business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the business response with a caveat:
Yes, JustFly did try to call me two times on 5/24/17 and 6/2/17. I DID NOT receive any emails from their company though like the claim. This entire experience has tainted our vacation, the first vacation my husband and I have taken together in 7 years. It is a shame that I had to go to this extent to receive the credit that I was told by their customer service representatives I would receive, or to go the extent I did for them to understand how dishonest and deceitful their representatives are by literally not informing customers that they are going to blindside them with multiple charges 2 times for thousands of dollars, not honor their words, and then simply charge them whatever they want!
I received a call from [redacted], but at the time, she phoned, the caller ID stated "UNKNOWN". I often receive many sales calls and do not typically answer from numbers I do not recognize, let alone one that does not provide a number at all. I attempted to call her back after the initial 5/24 phone call, but unfortunately, the phone call was dropped just as they attempted to transfer me, which seems a little weird. Because of my anger and frustration over this entire mess, I refused to call them back. Maybe childish yes, but I just did not have the patience to deal with them further. Following [redacted]'s second phone call to me on 6/2, JustFly credited my account for the original airline fares that I was told we would receive a credit for originally when I called them to inform them we could not go to Belize. Was that a coincidence I do not believe so. It was the right thing to do because that is what I was told on the phone by their representative. Something needs to change with JustFly’s business practice. The whole experience stinks from their deceitful customer representatives, to the lack of information on their website, to the fact you cannot find a single piece of information about the company anywhere. Not about the owner, the address where they are located, absolutely nothing! Transparency and honesty are obviously not representative of their company vision and I will not be doing business with JustFly again.
Lastly, I am very worried that once I close my complaint with JustFly they will come back and reverse the credits or simply charge my credit card for this entire experience as an additional “penalty”. Maybe my research into their company following this experience has made me paranoid, but I feel it is a valid concern considering what has happened. I ask please that the Revdex.com will help me and ensure they are held accountable now and in the future. Sincerely, [redacted]Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...
receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
It appears they didn't even acknowledge or respond to any of the complaints I made in my response to them. I will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely,[redacted] ([redacted])
Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, there are several option provided to you. We have received the Dr. notes so we will now forward that to the airline in the attempt to get a waiver for your...
changes.
Our agent will contact you once there is some more details.
Kind re[redacted]ds,Customer Care Team
Thank you. I do not have internet at home, so I am at the library responding to your email. Please excuse the delay. The dates are as follows: 9/10/2017 to 1/10/2018. My number is [redacted]. Best regards, Ian
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting some details from you on what the Insurance had stated as an outcome to this booking.
Without these details, we are not able to investigate further and will need to close the...
file.
We look forward to hearing from you.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched.
The travel...
dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your reply.
One of our Customer Care Representatives has contacted you awhile ago with the details of our policy.
Please be advised that we do not falsely advertise free cancellations within 24 hours. The screenshot that was sent to you clearly shows that once one hovers the mouse over the (i) next to the <24 Hour Cancellation> the details do appear.
We are not responsible if this information is not read on the customer's part.
We are not able to provide any compensation for this matter and consider the file closed.
Best regards,
Customer Care Team
Good day,
We do apologize for the delay but we assure you that the refund is being processed. Upon checking with the airline, we can see that the refund was not processed when the first request came in, and rather a couple weeks ago.
One of our Customer Care Representatives has been trying to reach you to explain this to no avail.
As the refund has already been processed, there is no further action we can provide. We consider the file closed.
Best regards,
Customer Care Team
Good day,As mentioned by our Customer Care Representative, we were finally able to have the ticket re-issued. They were already sent by email last week.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team
Good day,
Our agent has attempted to explain how the pricing and procedures work and you were not interested in hearing and hung up on her. As an agency, we do not have control of the price changes nor the availability that is offered by the airlines. This can change at any given moment.
There is no further action we can take from our part, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
As we apologize for the delay in getting your first call and claim resolved in a timely manner, we have worked together with the aniline to get your tickets re-issued as requested.
Once again, your claim has been responded to and resolved as you have the tickets. We consider the file closed as there are no further actions that we can provide.
Best regards,
Customer Care Team
Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team
Good day,
Thank you for your message.
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...
business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the business response with a caveat:
Yes, JustFly did try to call me two times on 5/24/17 and 6/2/17. I DID NOT receive any emails from their company though like the claim. This entire experience has tainted our vacation, the first vacation my husband and I have taken together in 7 years. It is a shame that I had to go to this extent to receive the credit that I was told by their customer service representatives I would receive, or to go the extent I did for them to understand how dishonest and deceitful their representatives are by literally not informing customers that they are going to blindside them with multiple charges 2 times for thousands of dollars, not honor their words, and then simply charge them whatever they want!
I received a call from [redacted], but at the time, she phoned, the caller ID stated "UNKNOWN". I often receive many sales calls and do not typically answer from numbers I do not recognize, let alone one that does not provide a number at all. I attempted to call her back after the initial 5/24 phone call, but unfortunately, the phone call was dropped just as they attempted to transfer me, which seems a little weird. Because of my anger and frustration over this entire mess, I refused to call them back. Maybe childish yes, but I just did not have the patience to deal with them further. Following [redacted]'s second phone call to me on 6/2, JustFly credited my account for the original airline fares that I was told we would receive a credit for originally when I called them to inform them we could not go to Belize. Was that a coincidence I do not believe so. It was the right thing to do because that is what I was told on the phone by their representative. Something needs to change with JustFly’s business practice. The whole experience stinks from their deceitful customer representatives, to the lack of information on their website, to the fact you cannot find a single piece of information about the company anywhere. Not about the owner, the address where they are located, absolutely nothing! Transparency and honesty are obviously not representative of their company vision and I will not be doing business with JustFly again.
Lastly, I am very worried that once I close my complaint with JustFly they will come back and reverse the credits or simply charge my credit card for this entire experience as an additional “penalty”. Maybe my research into their company following this experience has made me paranoid, but I feel it is a valid concern considering what has happened. I ask please that the Revdex.com will help me and ensure they are held accountable now and in the future. Sincerely, [redacted]Sincerely, [redacted]
I received a partial refund, the entire refund still needs to be processed.
Thanks
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...
receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...
regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
It appears they didn't even acknowledge or respond to any of the complaints I made in my response to them. I will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely,[redacted] ([redacted])
Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, there are several option provided to you. We have received the Dr. notes so we will now forward that to the airline in the attempt to get a waiver for your...
changes.
Our agent will contact you once there is some more details.
Kind re[redacted]ds,Customer Care Team
Thank you. I do not have internet at home, so I am at the library responding to your email. Please excuse the delay. The dates are as follows: 9/10/2017 to 1/10/2018. My number is [redacted]. Best regards, Ian
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting some details from you on what the Insurance had stated as an outcome to this booking.
Without these details, we are not able to investigate further and will need to close the...
file.
We look forward to hearing from you.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched.
The travel...
dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your reply.
One of our Customer Care Representatives has contacted you awhile ago with the details of our policy.
Please be advised that we do not falsely advertise free cancellations within 24 hours. The screenshot that was sent to you clearly shows that once one hovers the mouse over the (i) next to the <24 Hour Cancellation> the details do appear.
We are not responsible if this information is not read on the customer's part.
We are not able to provide any compensation for this matter and consider the file closed.
Best regards,
Customer Care Team
Just wanted to comment on this last rebuttal. As the customer states, we are waiting for documents. There is nothing to accept or reject.
Good day,
We do apologize for the delay but we assure you that the refund is being processed. Upon checking with the airline, we can see that the refund was not processed when the first request came in, and rather a couple weeks ago.
One of our Customer Care Representatives has been trying to reach you to explain this to no avail.
As the refund has already been processed, there is no further action we can provide. We consider the file closed.
Best regards,
Customer Care Team