Good day,
Thank you for your message.
After review once more, the cheque was physically mailed out on the 21st of April. It was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you!
We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requested. If you do not receive it by early next week, then you can communicate back with us.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience.
The mobile application with our Terms&Conditions information was not fully updated at the time you made the booking. We no...
longer offer free 4-hour cancellations, but the complete details are available on the full webpage, not the mobile application.
This has already been rectified for future use.
Due to this, the $75 fee to cancel the reservation has been refunded. and will be back on your credit card within 2-10 business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
resolved. [redacted] canceled my reservation all together with [redacted] Airlines without any communication (see attached). I am including an attachment of my reservation with [redacted] as well as what [redacted] Airlines shows on their system.
Please note - I am not asking for my money back - I want the reservation as they sold me back in October. I have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip. I just want what the sold me in October. :-)
I look forward to hearing from you and appreciate any help you can provide. This is very stressful as I am traveling with others.
[redacted]
phone: [redacted]
Good day,
Thank you for your message and feedback.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response.
Good day,
Thank you for your message and feedback.
As we appreciate the fact that something came up and you were unable to uphold this booking, we do state on our website in our Terms and Conditions, we clearly outline the fees for our cancellation. Here is what is stated:
If a price...
increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further steps. However, no price increases will affect your travel package once your reservation has been finalized.All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to an administrative cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights.For U.S. bookings, even if your ticket is nonrefundable:Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees.You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees.All reservations are also non-changeable and non-transferable unless otherwise stated. If you need to make a change to your reservation and that change is allowed, please be aware that such change is subject to a fee of $75 per passenger for domestic flights, $125.00 for trans-border flights and $150.00 for all other flights. There may also be fees or differences in price charged by any third-party suppliers (e.g., airlines, hotels, cruise lines, etc.) included in your reservation.
That being said, we have, for this One time occasion, refund the fee completely as a courtesy. In the future, this will not be a possibility. The refund should show up on the card within 7 days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the complaint and booking. This booking was made online by yourself. We have the option at the top of the page for the Better Price but the dates may not be the same as you have entered. There...
is also a review page before you click on the Confirm button to ensure you review all details and itineraries. Our agent has sent the details of your booking by email.
This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & Conditions. We did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
Best Regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Mr. [redacted],Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. Please be informed that the tickets were reissued by Singapore Airlines due to a minor schedule change. As per the reservation system...
the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection valid. The airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assist. For any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolved. Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because: that is not true, they might have ordered to refund but had stated it takes two business cycles. Please advise them to show me proff of the refund transaction before I show bank statements.
I spoke to [redacted] and told him the same. He nonchalantly said it "might" come in July!
Please have them send proof to us.
Sincerely,[redacted]
Good day,
Thank you for your message and feedback. We apologize for the inconvenience that this has caused you and your parent's travel plans.
One of our Customer Care Representatives has reviewed your booking and details of your complaint. As mentioned, we as an agency abide by the rules...
set forth by the airlines and our connections are completely legal and accessible.
As discussed, there are fees to make any changes to a ticket even within the 24 hours after booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
We apologize for the delay in this response. We have communicated with...
you on several occasions directly concerning this file.
We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day, Thank you for your message. As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team [redacted] Thanks [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...
From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly
response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you
Katarzyna [redacted] Sincerely,Katarzyna[redacted]
Complaint: [redacted]I am rejecting this response because: Refund amount listed in the email was never credited to my debit account therefore I have not recevied any refund from purchasing the ticket the customer care rep from justfly.com refused to give any refund to me and after while I tried to re - book my flight while I was in the process of doing so I was charged $150.00 and after the charge was on my card I was told I could not book for the next day flight I refused to accept the response from the Revdex.com because the listed company justfly.com never gave me any refund at all.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
From: [redacted]To: [redacted]Subject: RE: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted]Date: Fri, 27 May 2016 03:35:23...
+0000
To whom it may concern:
Answering to your email.
First of all when you see on your website the promotion of a ticket that you have to buy, which you have sometimes seconds to purchase it, there is a big letter phrase which shows," Free Cancelation", and doesn't specify any time frame for free cancelation, which should also be in big letters. Do you mean to tell me there is time read all your policies.
Second my husband thought the order didn't go through no email was received. We got one later.
Third according to the bank you charged the ticket at 4pm on Friday, 4 hs after, we found out it was charged on Monday no way to cancel.
The ticket says that you have to deduct 250 dollars if we return, it doesn't specify another fee amount , only a possibility of another charge, a bit ambiguous . When I called on April 18 the agent told us,, that is was only 250 dollars , if you have recorded the conversation you can verify this.
I am sorry to say there is a Thin line between doing things the right, or pretending be honest. In your case I don't feel secure not happy with the company . I don't accept travel companies, that use insinuating propaganda, as a catch to get customers. I have learned my lesson.Never again.
How funny I have a working colleague, that had a problem with your Company, where the price of a ticket she had purchased was not maintained,it increased.
Good day,
Thank you for your message.
After review once more, the cheque was physically mailed out on the 21st of April. It was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you!
We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requested. If you do not receive it by early next week, then you can communicate back with us.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience.
The mobile application with our Terms&Conditions information was not fully updated at the time you made the booking. We no...
longer offer free 4-hour cancellations, but the complete details are available on the full webpage, not the mobile application.
This has already been rectified for future use.
Due to this, the $75 fee to cancel the reservation has been refunded. and will be back on your credit card within 2-10 business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
The issue has gotten worse - not...
resolved. [redacted] canceled my reservation all together with [redacted] Airlines without any communication (see attached). I am including an attachment of my reservation with [redacted] as well as what [redacted] Airlines shows on their system.
Please note - I am not asking for my money back - I want the reservation as they sold me back in October. I have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip. I just want what the sold me in October. :-)
I look forward to hearing from you and appreciate any help you can provide. This is very stressful as I am traveling with others.
[redacted]
phone: [redacted]
Good day,
Thank you for your message and feedback.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
As we appreciate the fact that something came up and you were unable to uphold this booking, we do state on our website in our Terms and Conditions, we clearly outline the fees for our cancellation. Here is what is stated:
If a price...
increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further steps. However, no price increases will affect your travel package once your reservation has been finalized.All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to an administrative cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights.For U.S. bookings, even if your ticket is nonrefundable:Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees.You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees.All reservations are also non-changeable and non-transferable unless otherwise stated. If you need to make a change to your reservation and that change is allowed, please be aware that such change is subject to a fee of $75 per passenger for domestic flights, $125.00 for trans-border flights and $150.00 for all other flights. There may also be fees or differences in price charged by any third-party suppliers (e.g., airlines, hotels, cruise lines, etc.) included in your reservation.
That being said, we have, for this One time occasion, refund the fee completely as a courtesy. In the future, this will not be a possibility. The refund should show up on the card within 7 days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the complaint and booking. This booking was made online by yourself. We have the option at the top of the page for the Better Price but the dates may not be the same as you have entered. There...
is also a review page before you click on the Confirm button to ensure you review all details and itineraries. Our agent has sent the details of your booking by email.
This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & Conditions. We did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
Best Regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Mr. [redacted],Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. Please be informed that the tickets were reissued by Singapore Airlines due to a minor schedule change. As per the reservation system...
the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection valid. The airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assist. For any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolved. Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because: that is not true, they might have ordered to refund but had stated it takes two business cycles. Please advise them to show me proff of the refund transaction before I show bank statements.
I spoke to [redacted] and told him the same. He nonchalantly said it "might" come in July!
Please have them send proof to us.
Sincerely,[redacted]
Good day,
Thank you for your message and feedback. We apologize for the inconvenience that this has caused you and your parent's travel plans.
One of our Customer Care Representatives has reviewed your booking and details of your complaint. As mentioned, we as an agency abide by the rules...
set forth by the airlines and our connections are completely legal and accessible.
As discussed, there are fees to make any changes to a ticket even within the 24 hours after booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
We apologize for the delay in this response. We have communicated with...
you on several occasions directly concerning this file.
We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day, Thank you for your message. As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team [redacted] Thanks [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...
closed.
Best regards,
Customer Care Team
From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly
Complaint: [redacted]I am rejecting this...
response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you
Katarzyna [redacted] Sincerely,Katarzyna[redacted]
Complaint: [redacted]I am rejecting this response because: Refund amount listed in the email was never credited to my debit account therefore I have not recevied any refund from purchasing the ticket the customer care rep from justfly.com refused to give any refund to me and after while I tried to re - book my flight while I was in the process of doing so I was charged $150.00 and after the charge was on my card I was told I could not book for the next day flight I refused to accept the response from the Revdex.com because the listed company justfly.com never gave me any refund at all.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
From: [redacted]To: [redacted]Subject: RE: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted]Date: Fri, 27 May 2016 03:35:23...
+0000
To whom it may concern:
Answering to your email.
First of all when you see on your website the promotion of a ticket that you have to buy, which you have sometimes seconds to purchase it, there is a big letter phrase which shows," Free Cancelation", and doesn't specify any time frame for free cancelation, which should also be in big letters. Do you mean to tell me there is time read all your policies.
Second my husband thought the order didn't go through no email was received. We got one later.
Third according to the bank you charged the ticket at 4pm on Friday, 4 hs after, we found out it was charged on Monday no way to cancel.
The ticket says that you have to deduct 250 dollars if we return, it doesn't specify another fee amount , only a possibility of another charge, a bit ambiguous . When I called on April 18 the agent told us,, that is was only 250 dollars , if you have recorded the conversation you can verify this.
I am sorry to say there is a Thin line between doing things the right, or pretending be honest. In your case I don't feel secure not happy with the company . I don't accept travel companies, that use insinuating propaganda, as a catch to get customers. I have learned my lesson.Never again.
How funny I have a working colleague, that had a problem with your Company, where the price of a ticket she had purchased was not maintained,it increased.
Sincerely
[redacted]Sincerely,[redacted]