On 03/20/2018, I used *** to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
Booked a flight through justflyI had to cancel the flightI paid the dollar cancellation fee and was issued a credit toward another flightwas told by the rep that I could use it on ANY other flight within the us or canadawent to rebook my flight the following week using my credit and was informed there was a fee to use my credit issued by the airlines (united)was NOT informed of this when cancellingcontacted united supervisor to ask about the airline feeIt was not trueKept the UA super on hold while I way called a super at justflyWhen confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped itLuckily United supervisor got to witness the whole conversation and helped me remedy my issueBUYER BEWARE when dealing with justfly.***
On March my wife and I puchase tickets to San Jose Costa Rica,because of emergencys in the family we were not able to travel so instead we were advise from the travel egency Justfly that all we had to do was to pay themj $to hold the tickets and that we had to use them before a year was up 04/02/in december I call to have the new dates put on the new tickets and I was told that there was a deference of $per ticket that I had to pay if I wanted to use the tikets thats $ I payd less this company flatout took us for a ride when they say we will hold them for you never told us that there be more money to pay of any kind only give us $and we will save your filight,Please ask them to acleast give us some of our vacacion money back we are old and it tookus a long time to save up ,,,thank you
I booked the airline ticket from justfly*** it showed on the right corner of the booking page: for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
JustFly offers a "hour limited sale on tickets to my desired destination for $When I call these are "sold out" but they have some others for $I agreed to book theseJustFly Agent, ***., confirmed a ticket price of $and obtained my verbal okay to process this amount on my credit cardA few minutes later the eTickets were delivered to my email account and the actual amount billed was $The web site claims to offer customer service 24/I called and was put on hold for more than minutesNo representative ever took the callBased on these facts, I'm convinced JustFly is a sham operationI'm also angry because the agent was able to find the same flight I had online with United Airlines and now that price isn't available
On 03/20/2018, I used *** to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
Booked a flight through justflyI had to cancel the flightI paid the dollar cancellation fee and was issued a credit toward another flightwas told by the rep that I could use it on ANY other flight within the us or canadawent to rebook my flight the following week using my credit and was informed there was a fee to use my credit issued by the airlines (united)was NOT informed of this when cancellingcontacted united supervisor to ask about the airline feeIt was not trueKept the UA super on hold while I way called a super at justflyWhen confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped itLuckily United supervisor got to witness the whole conversation and helped me remedy my issueBUYER BEWARE when dealing with justfly.***
On March my wife and I puchase tickets to San Jose Costa Rica,because of emergencys in the family we were not able to travel so instead we were advise from the travel egency Justfly that all we had to do was to pay themj $to hold the tickets and that we had to use them before a year was up 04/02/in december I call to have the new dates put on the new tickets and I was told that there was a deference of $per ticket that I had to pay if I wanted to use the tikets thats $ I payd less this company flatout took us for a ride when they say we will hold them for you never told us that there be more money to pay of any kind only give us $and we will save your filight,Please ask them to acleast give us some of our vacacion money back we are old and it tookus a long time to save up ,,,thank you
I booked the airline ticket from justfly*** it showed on the right corner of the booking page: for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
JustFly offers a "hour limited sale on tickets to my desired destination for $When I call these are "sold out" but they have some others for $I agreed to book theseJustFly Agent, ***., confirmed a ticket price of $and obtained my verbal okay to process this amount on my credit cardA few minutes later the eTickets were delivered to my email account and the actual amount billed was $The web site claims to offer customer service 24/I called and was put on hold for more than minutesNo representative ever took the callBased on these facts, I'm convinced JustFly is a sham operationI'm also angry because the agent was able to find the same flight I had online with United Airlines and now that price isn't available