Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...
receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
It appears they didn't even acknowledge or respond to any of the complaints I made in my response to them. I will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely,[redacted] ([redacted])
Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, there are several option provided to you. We have received the Dr. notes so we will now forward that to the airline in the attempt to get a waiver for your...
changes.
Our agent will contact you once there is some more details.
Kind re[redacted]ds,Customer Care Team
Thank you. I do not have internet at home, so I am at the library responding to your email. Please excuse the delay. The dates are as follows: 9/10/2017 to 1/10/2018. My number is [redacted]. Best regards, Ian
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting some details from you on what the Insurance had stated as an outcome to this booking.
Without these details, we are not able to investigate further and will need to close the...
file.
We look forward to hearing from you.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched.
The travel...
dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your reply.
One of our Customer Care Representatives has contacted you awhile ago with the details of our policy.
Please be advised that we do not falsely advertise free cancellations within 24 hours. The screenshot that was sent to you clearly shows that once one hovers the mouse over the (i) next to the <24 Hour Cancellation> the details do appear.
We are not responsible if this information is not read on the customer's part.
We are not able to provide any compensation for this matter and consider the file closed.
Best regards,
Customer Care Team
Good day,
We do apologize for the delay but we assure you that the refund is being processed. Upon checking with the airline, we can see that the refund was not processed when the first request came in, and rather a couple weeks ago.
One of our Customer Care Representatives has been trying to reach you to explain this to no avail.
As the refund has already been processed, there is no further action we can provide. We consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we will process the payment of your expenses pertaining to the calls with our agents on your phone bill to your paypal account.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
As per the message our customer care agent has left you, there was a delay in processing the cheque but we assure you that it was sent out last week.
You should be receiving it this week.
At this time, we consider the file resolved.
Best regards,
Customer Care Team
Good day,
Thank you once again for your message.
One of our Customer Care Representatives has reviewed the booking and has explained our terms as an agency.
As a travel agency, our role is to put the widest range of airline fares, offerings, and features at your disposal, so you can find the itinerary and price that best suits your travel needs. However, there are many rules and restrictions governing such discounted fares. Therefore, this is
the responsible of the passenger to read and comprehend them before choosing a ticket. You had selected a fare with warning of its rules and limitation, you agreed to this fare and you booked it regardless of the warnings.
We are obliged to follow the airline's and fare rules on a ticket, the basic economy fare as stated does not allow upgrades, changes or advance seat selection etc. You were offered a void when you called because within 24hrs of booking, that was your only option, now that option has expired. Its over 24hours so the tickets are now bound by the fare rules and we are not able to overturn this.
There is no further action we can provide, therefore we consider the file closed.
Best Regards,
Customer Care Representative
Good day,
Thank you for your message through a few of our contacts.
Upon review of your messages and booking, we can see that you have made two separate bookings with two different airlines. Thankfully we were still in the void period therefore our Customer Care Representative you spoke with...
has cancelled the one ticket. There will not be a refund of that ticket, rather a drop off of the fees from the pre-authorization that was taken. There will be a refund of the service fees however which was already processed.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
This passenger had reached out to the airline directly. We are an agency and have to abide by the rules of the ticket. If the airline is able to override those rules, that is great for the passenger but our hands are tied. I have stated this in my last rebuttal.
Complaint: [redacted]I am rejecting this response because: JustFly issued me a refund of $99 and cancelled my ticket. They did this without asking or telling me. It was done without my approval. They didn't send any receipt or any notification that they did this. I found out my ticket was cancelled during a phone conversation with the airline (LUFTHANSA). They refunded $99, cancelled my ticket without approval, and kept the remaining $1700. This is complete robbery and can't believe a company like this exist in the USA and can't believe they are not out of business with such unethical and dishonest business practices. Can the [redacted] please ask JustFly for some proof that I approved this transaction? They record all of their phone conversations with customers. They won't be able to provide any proof because I never approved this. Why would I cancel a $1800 plane ticket for a $99 refund?!?!?!?!?!Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: jet blue is the company who refunded my money NOT just fly. Also, there was no message left on my phone I spoke with your "representative" I have no idea how you can justify even calling him that. He was rude, uneducated on the situation, unfriendly, and not helpful in any sense. this company needs to take responsibility for its poor actions of stealing consumers money, and not properly handling complaints.
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...
receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...
regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
It appears they didn't even acknowledge or respond to any of the complaints I made in my response to them. I will consider this matter not satisfied and have already spoke to an attorney regarding a class action lawsuit.Sincerely,[redacted] ([redacted])
Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, there are several option provided to you. We have received the Dr. notes so we will now forward that to the airline in the attempt to get a waiver for your...
changes.
Our agent will contact you once there is some more details.
Kind re[redacted]ds,Customer Care Team
Thank you. I do not have internet at home, so I am at the library responding to your email. Please excuse the delay. The dates are as follows: 9/10/2017 to 1/10/2018. My number is [redacted]. Best regards, Ian
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting some details from you on what the Insurance had stated as an outcome to this booking.
Without these details, we are not able to investigate further and will need to close the...
file.
We look forward to hearing from you.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched.
The travel...
dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your reply.
One of our Customer Care Representatives has contacted you awhile ago with the details of our policy.
Please be advised that we do not falsely advertise free cancellations within 24 hours. The screenshot that was sent to you clearly shows that once one hovers the mouse over the (i) next to the <24 Hour Cancellation> the details do appear.
We are not responsible if this information is not read on the customer's part.
We are not able to provide any compensation for this matter and consider the file closed.
Best regards,
Customer Care Team
Just wanted to comment on this last rebuttal. As the customer states, we are waiting for documents. There is nothing to accept or reject.
Good day,
We do apologize for the delay but we assure you that the refund is being processed. Upon checking with the airline, we can see that the refund was not processed when the first request came in, and rather a couple weeks ago.
One of our Customer Care Representatives has been trying to reach you to explain this to no avail.
As the refund has already been processed, there is no further action we can provide. We consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we will process the payment of your expenses pertaining to the calls with our agents on your phone bill to your paypal account.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
As per the message our customer care agent has left you, there was a delay in processing the cheque but we assure you that it was sent out last week.
You should be receiving it this week.
At this time, we consider the file resolved.
Best regards,
Customer Care Team
Good day,
Thank you once again for your message.
One of our Customer Care Representatives has reviewed the booking and has explained our terms as an agency.
As a travel agency, our role is to put the widest range of airline fares, offerings, and features at your disposal, so you can find the itinerary and price that best suits your travel needs. However, there are many rules and restrictions governing such discounted fares. Therefore, this is
the responsible of the passenger to read and comprehend them before choosing a ticket. You had selected a fare with warning of its rules and limitation, you agreed to this fare and you booked it regardless of the warnings.
We are obliged to follow the airline's and fare rules on a ticket, the basic economy fare as stated does not allow upgrades, changes or advance seat selection etc. You were offered a void when you called because within 24hrs of booking, that was your only option, now that option has expired. Its over 24hours so the tickets are now bound by the fare rules and we are not able to overturn this.
There is no further action we can provide, therefore we consider the file closed.
Best Regards,
Customer Care Representative
Good day,
Thank you for your message through a few of our contacts.
Upon review of your messages and booking, we can see that you have made two separate bookings with two different airlines. Thankfully we were still in the void period therefore our Customer Care Representative you spoke with...
has cancelled the one ticket. There will not be a refund of that ticket, rather a drop off of the fees from the pre-authorization that was taken. There will be a refund of the service fees however which was already processed.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
This passenger had reached out to the airline directly. We are an agency and have to abide by the rules of the ticket. If the airline is able to override those rules, that is great for the passenger but our hands are tied. I have stated this in my last rebuttal.
Shall we put in another one to the same effect?
Thanks for your usual assistance.
[redacted]
Complaint: [redacted]I am rejecting this response because: JustFly issued me a refund of $99 and cancelled my ticket. They did this without asking or telling me. It was done without my approval. They didn't send any receipt or any notification that they did this. I found out my ticket was cancelled during a phone conversation with the airline (LUFTHANSA). They refunded $99, cancelled my ticket without approval, and kept the remaining $1700. This is complete robbery and can't believe a company like this exist in the USA and can't believe they are not out of business with such unethical and dishonest business practices. Can the [redacted] please ask JustFly for some proof that I approved this transaction? They record all of their phone conversations with customers. They won't be able to provide any proof because I never approved this. Why would I cancel a $1800 plane ticket for a $99 refund?!?!?!?!?!Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: jet blue is the company who refunded my money NOT just fly. Also, there was no message left on my phone I spoke with your "representative" I have no idea how you can justify even calling him that. He was rude, uneducated on the situation, unfriendly, and not helpful in any sense. this company needs to take responsibility for its poor actions of stealing consumers money, and not properly handling complaints.
Sincerely,[redacted]