As previously discussed with our Customer Care Representative, we have reviewed your booking and confirm that the Basic Economy was chosen and confirmed at the time you booked online.
We are an agency and we need to follow the airlines rules concerning changes or cancellation on booking. As mentioned, after the ticket is issued it is not permitted by the airline to make any changes.
This was the reason why our phone agent recommended to cancel the booking within the 24 hours window allowed by the airline.
We have already processed the refund of the seat assigned fee, as a gesture of good wil,l which should already be back on your card.
We do apologize for the experience you had with our service and will provide your feedback to our training team.
There is no further action we can provide, therefore we consider the file closed.
Complaint: [redacted]I am rejecting this response because: I did contact them right away. They did not pick up at all on the customer service line. I am aware they are shady and aren't refunding or making changes so I am not seeking that. I am just making a record so other people know ahead of time. They did pick up days later after I purchased another flight on united and asked them questions if I could use part of my round trip air fare. They probably recorded that. As far as I am concerned I hope others learn from my experience. Thanks.
Good day
Thank you for your message.
As discussed with out Customer Care Representative, we have confirmed the refund will be processed as requested. This should be received within the next 10 business days.
There is no further action we can provide, therefore we consider the file...
Good day!
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking. For the Seat Assignment Fee, we have explained that this is never guaranteed as some airline do not allow it in advance. This is mentioned in our Terms & Conditions....
However, we have
gone ahead and refund this amount to your card already as a gesture of good will.
As for the fare change, this is something that is out of our control as an agency. The invoice showing the actual amount you were charged after agreeing to the new price was sent of once more.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your booking and complaint. We will revert back shortly with our findings.
Thank you for your patience.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoachingpurposes.
As discussed with our Customer Care Representative, we are unable to refund your ticket as it is Non-refundable as per the airline rules. We do apologize for the...
frustration and confusion this situation has caused you. We have offered the refund the refundable taxes as a good will gesture.
There is nothing further that we can action on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I do not receive any results from my complaint executed by Justfly.comSincerely,Carlos [redacted]
Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world.
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter.
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]
Good day,
Thank you for your message.
As we appreciate the frustration in having the prices change when trying to book. This is something that we have no control over as a travel agency. As stated in our Terms & Conditions:
'All prices displayed on our website are subject to change at...
any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airline and other travel suppliers may change their prices without notice.'
I have included a copy here within for review.
There is no further action e can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...
for the time spent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will.
The fees will appear on your...
card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.
Best regards,Customer Care Team
Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...
this file, therefor we consider it resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your reply.
Our service agent sent an email to you directly with the snapshots requested on July 13th. You have also responded from this email.
[redacted]
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the booking. We need to abide by the fare rules.
We consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representatives, we have reviewed your booking and sent you the new itinerary. There was only a very minor schedule change that occurred to your booking. A ten minute difference.
There is no...
further action we can provide on this booking, therefore we consider the file closed.
We apologize if there was an inconvenience caused with the initial email.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As previously discussed with our Customer Care Representative, we have reviewed your booking and confirm that the Basic Economy was chosen and confirmed at the time you booked online.
We are an agency and we need to follow the airlines rules concerning changes or cancellation on booking. As mentioned, after the ticket is issued it is not permitted by the airline to make any changes.
This was the reason why our phone agent recommended to cancel the booking within the 24 hours window allowed by the airline.
We have already processed the refund of the seat assigned fee, as a gesture of good wil,l which should already be back on your card.
We do apologize for the experience you had with our service and will provide your feedback to our training team.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I did contact them right away. They did not pick up at all on the customer service line. I am aware they are shady and aren't refunding or making changes so I am not seeking that. I am just making a record so other people know ahead of time. They did pick up days later after I purchased another flight on united and asked them questions if I could use part of my round trip air fare. They probably recorded that. As far as I am concerned I hope others learn from my experience. Thanks.
Sincerely,[redacted]
Good day
Thank you for your message.
As discussed with out Customer Care Representative, we have confirmed the refund will be processed as requested. This should be received within the next 10 business days.
There is no further action we can provide, therefore we consider the file...
closed.
Best regards,
Customer Care Team
Good day!
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking. For the Seat Assignment Fee, we have explained that this is never guaranteed as some airline do not allow it in advance. This is mentioned in our Terms & Conditions....
However, we have
gone ahead and refund this amount to your card already as a gesture of good will.
As for the fare change, this is something that is out of our control as an agency. The invoice showing the actual amount you were charged after agreeing to the new price was sent of once more.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your booking and complaint. We will revert back shortly with our findings.
Thank you for your patience.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoachingpurposes.
As discussed with our Customer Care Representative, we are unable to refund your ticket as it is Non-refundable as per the airline rules. We do apologize for the...
frustration and confusion this situation has caused you. We have offered the refund the refundable taxes as a good will gesture.
There is nothing further that we can action on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I do not receive any results from my complaint executed by Justfly.comSincerely,Carlos [redacted]
Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world.
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter.
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:I've requested a refund and have not received it.Sincerely,[redacted]
Good day,
Thank you for your message.
As we appreciate the frustration in having the prices change when trying to book. This is something that we have no control over as a travel agency. As stated in our Terms & Conditions:
'All prices displayed on our website are subject to change at...
any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airline and other travel suppliers may change their prices without notice.'
I have included a copy here within for review.
There is no further action e can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...
for the time spent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will.
The fees will appear on your...
card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Lack of responsibility taken on the company's behalf. Train your agents better. Sincerely,Jannah [redacted]
Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.
Best regards,Customer Care Team
Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...
this file, therefor we consider it resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your reply.
Our service agent sent an email to you directly with the snapshots requested on July 13th. You have also responded from this email.
[redacted]
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the booking. We need to abide by the fare rules.
We consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representatives, we have reviewed your booking and sent you the new itinerary. There was only a very minor schedule change that occurred to your booking. A ten minute difference.
There is no...
further action we can provide on this booking, therefore we consider the file closed.
We apologize if there was an inconvenience caused with the initial email.
Best regards,
Customer Care Team