I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
I just want to warn others about justly***I bought a round trip ticket from the US to China and back for vacationUnfortunately I had to cancel my flight for medical reasonsI am normally a very calm person, but this company, frankly, is a scamEvery time I called this company they charged me another feeI started out paying for the flight at a cost of $for two peopleBy the time I finished (gave up talking with them) I was charged nearly $with extra fees from trying to cancel my flight and simply calling themI was on the verge of crying each time I spoke with themI bought insuranceI have dealt with other companies and have never had this kind of problem in the pastOthers need to be warned of this companyI never want someone to deal with what I had to or for others to be taken advantage like I didThey have so many loop holes and just wash their hands of everythingFor the elderly population this company would be so easy to take advantage of themTh
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
I just want to warn others about justly***I bought a round trip ticket from the US to China and back for vacationUnfortunately I had to cancel my flight for medical reasonsI am normally a very calm person, but this company, frankly, is a scamEvery time I called this company they charged me another feeI started out paying for the flight at a cost of $for two peopleBy the time I finished (gave up talking with them) I was charged nearly $with extra fees from trying to cancel my flight and simply calling themI was on the verge of crying each time I spoke with themI bought insuranceI have dealt with other companies and have never had this kind of problem in the pastOthers need to be warned of this companyI never want someone to deal with what I had to or for others to be taken advantage like I didThey have so many loop holes and just wash their hands of everythingFor the elderly population this company would be so easy to take advantage of themTh
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
Very over priced ticketMiss spelled name of passenger by one letter and to fix this issue cost Buyer beware
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a