Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have no choice but to leave it as is. Justfly has only spoken of their policy, they have not responded to the ethics of the company. The customer care representative who stated he was the "Boss" and the flat our lies. Justfly has severely disappointed and I will never recommend their service to anyone. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Ronald [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking. We do have a request in to the airline to see what the status of the refund is after these months have passed.
We will revert back as soon as we hear back.
Best regards,
Customer Care...
Complaint: [redacted]I am rejecting this response because:
The agreed upon price was $237.08 per ticket, including fees and taxes. Then, the price charged was updated to $249.
I did receive a refund on the seat selection, and Just fly was very accommodating to this, and I appreciate that. The bad practice of updating the rate after the site said I "locked in" the $237 shouldn't be acceptable.
I require no more attention to this, and I certainly don't expect any more action out of JustFly.. I reported them because of their dishonesty in charging. I just can't accept their response because it isn't fact.
Sincerely,Brandon[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you once again for your feedback.
Unfortunately, we need to abide by the airline rules on all bookings. We are not able to refund if the airline does not allow it.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response...
because:
I got contacted by somebody from JustFly. Representative was telling me that I was wrong and that booking the ticket does not guarantee the price. I asked around and asked travel agent as well. Once booking is confirmed the price is locked and should be guaranteed because it's essentially a contract. You offered, I accepted and you should deliver and you did NOT deliver. its a br arch of a contract on your part
Sincerely,Sergei Kochlatyi
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message and feedback.
We do apologize for the service that was offered when you phoned into our call center. We will provide that feedback for coaching.
As mentioned yesterday, we have offered to void the ticket with no additional fees associated to it. This...
refund was processed and the refund will be back to your account within 6-8 weeks.
There is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good day,
As previously mentioned, we are unable to make a refund for this booking. Our agents have provided you with all the proper information. If you would like to make changes to the ticket. please let us know.
Once again, we consider the file closed.
Best regards,
Customer care team
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline.
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have no choice but to leave it as is. Justfly has only spoken of their policy, they have not responded to the ethics of the company. The customer care representative who stated he was the "Boss" and the flat our lies. Justfly has severely disappointed and I will never recommend their service to anyone. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Ronald [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking. We do have a request in to the airline to see what the status of the refund is after these months have passed.
We will revert back as soon as we hear back.
Best regards,
Customer Care...
Team
Complaint: [redacted]I am rejecting this response because:
The agreed upon price was $237.08 per ticket, including fees and taxes. Then, the price charged was updated to $249.
I did receive a refund on the seat selection, and Just fly was very accommodating to this, and I appreciate that. The bad practice of updating the rate after the site said I "locked in" the $237 shouldn't be acceptable.
I require no more attention to this, and I certainly don't expect any more action out of JustFly.. I reported them because of their dishonesty in charging. I just can't accept their response because it isn't fact.
Sincerely,Brandon[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you once again for your feedback.
Unfortunately, we need to abide by the airline rules on all bookings. We are not able to refund if the airline does not allow it.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response...
because:
I got contacted by somebody from JustFly. Representative was telling me that I was wrong and that booking the ticket does not guarantee the price. I asked around and asked travel agent as well. Once booking is confirmed the price is locked and should be guaranteed because it's essentially a contract. You offered, I accepted and you should deliver and you did NOT deliver. its a br arch of a contract on your part
Sincerely,Sergei Kochlatyi
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message and feedback.
We do apologize for the service that was offered when you phoned into our call center. We will provide that feedback for coaching.
As mentioned yesterday, we have offered to void the ticket with no additional fees associated to it. This...
refund was processed and the refund will be back to your account within 6-8 weeks.
There is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good day,
As previously mentioned, we are unable to make a refund for this booking. Our agents have provided you with all the proper information. If you would like to make changes to the ticket. please let us know.
Once again, we consider the file closed.
Best regards,
Customer care team
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline.
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]