Good day, Thank you for your message. As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team [redacted] Thanks [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...
From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly
response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you
Katarzyna [redacted] Sincerely,Katarzyna[redacted]
Complaint: [redacted]I am rejecting this response because: Refund amount listed in the email was never credited to my debit account therefore I have not recevied any refund from purchasing the ticket the customer care rep from justfly.com refused to give any refund to me and after while I tried to re - book my flight while I was in the process of doing so I was charged $150.00 and after the charge was on my card I was told I could not book for the next day flight I refused to accept the response from the Revdex.com because the listed company justfly.com never gave me any refund at all.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
From: [redacted]To: [redacted]Subject: RE: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted]Date: Fri, 27 May 2016 03:35:23...
+0000
To whom it may concern:
Answering to your email.
First of all when you see on your website the promotion of a ticket that you have to buy, which you have sometimes seconds to purchase it, there is a big letter phrase which shows," Free Cancelation", and doesn't specify any time frame for free cancelation, which should also be in big letters. Do you mean to tell me there is time read all your policies.
Second my husband thought the order didn't go through no email was received. We got one later.
Third according to the bank you charged the ticket at 4pm on Friday, 4 hs after, we found out it was charged on Monday no way to cancel.
The ticket says that you have to deduct 250 dollars if we return, it doesn't specify another fee amount , only a possibility of another charge, a bit ambiguous . When I called on April 18 the agent told us,, that is was only 250 dollars , if you have recorded the conversation you can verify this.
I am sorry to say there is a Thin line between doing things the right, or pretending be honest. In your case I don't feel secure not happy with the company . I don't accept travel companies, that use insinuating propaganda, as a catch to get customers. I have learned my lesson.Never again.
How funny I have a working colleague, that had a problem with your Company, where the price of a ticket she had purchased was not maintained,it increased.
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and has sent you the terms of the booking that you have confirmed at the time.
That being said, we have offered as a one time gesture of good will, the refund of our 75$ cancellation fees you...
were charged to void your booking.Concerning the airfare 333.93$ was voided on the 25th of August, those pending funding you have received by now or if not yet, should be coming from the airline soon. (normally takes 2-10 business days).The cancellation fee refund was already processed and may take between 5-10 business days for this refund to appear on the statement of the card that was charged.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have investigated the complaint and booking.you have come to an agreement on the compensation we have offered. She has already sent the payment to our accounting department for processing.
We...
appreciate the feedback and apologize for the inconvenience the situation has caused your travel plans.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and has sent an email over to explain how the pricing works.
That being said, we have offered a refund of the fees as a one time courtesy to you for this difference.
There...
is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team
From: [redacted] [mailto:[redacted]] Sent: Tuesday, May 23, 2017 5:02 PM To: info <[redacted]> Subject: Complaint [redacted] Hello [redacted], Thank you for accepting my complaint against "Justfly.com" and helping me resolve the issue. I just wanted to give you an update...
regarding the complaint. I revived a call from "Justfly.com" this morning in which we went over what happened on May 17 and he told me that he will review my conversation with the agent on that day. He also mentioned that my tickets were upgraded to higher class seats since standard class I originally bought wasn't available. I told him that I was never informed of that upgrade and I didn't request it. The name of the person who contacted me is [redacted] if I remembered correctly. Again, I would like to express my sincere appreciation to you and Revdex.com. With Best Regards, [redacted]
Good day,
Thank you for your message.
I have reviewed your file once more and the cheque was mailed out on August 14th. You should have it in the mailbox any day now if not already.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and complaint and apologize for the inconvenience. There as an error on your name at the time of booking. We have verified with the airline and have obtained the...
authorization to process a full refund. This process may take up to 8 weeks.
Again, we thank you for the feedback and apologize for the error.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As we do apologize for your inconvenience, upon investigating your complaint and booking, we have the confirmation from the airline that you have phone on May 17th to confirm the schedule change and also added seat selection for your trip. We are the travel...
agency which is the intermediary and need to abide by the changes offered by the airline and their rules.
We are not able to offer the refund you are requesting due to the fact that you have confirmed and accepted the changes direct with the airline.
We consider the case closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by several of our agents, we have already voided the fees attached to your booking. The only charge that is posted on your card is for the Purchase Guarantee which is what allowed the cancellation. I have include your invoice and receipt...
here within with that one sole charge on the credit card. The remaining amounts were either voided or refunded already and should be back on your card.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer care Representatives has reviewed your booking and has responded by email.
Tickets are all non-refundable so therefore a voluntary refund will not be possible, as per the fare rules you own hold a BA future travel credit valid...
until 12 DEC 2018. The fare rules were advised online before booking it is your responsibility to read and understand the terms of your
purchase because by clicking confirm means you agree with the terms. There has been a travel credit applied to your profile. When ready to re-book next time a BA 275$ change fees plus any fare difference will apply.
Please do contact us directly if you need assistance with the booking.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Date Sent: 3/9/2018 8:44:14 AM
Complaint: [redacted]I am rejecting this response because: this is not a duplicate complaint- the first complaint was that our issue was not resolved at all after hours upon hours of waiting on hold for Jetfly agents to answer their customer service/support phone line.
The second complaint was that Jetfly did not respond in a timely manner to an urgent request for assistance to correct an involuntary change made by the airline to our return tickets which would have left us stranded in a foreign country. Jetfly did not resolve our return ticket issue until the day before our departure so we literally had to wait until the last minute without knowing if we would have return flights from the correct country or not. Also, Jetfly agents refused to use alternate methods like calling the airline directly, even though the airline instructed us that JustFly should call the airline, to resolve the issue despite the urgency and time sensitive nature of our situation. Rather, Jetfly agents mandated their process and policy of using only electronic communications that took a week to complete and increased our anxiety as we got closer and closer to our departure date. We spent over 10 hours calling Jetfly to beg for help on numerous occasions over the course of a week because they did not contact us back despite telling us they would. We sat on hold for 2.5 to 3 hours at a time, only to be told the same thing over and over by different agents none of which could fix the issue. We had to explain the details of the issue to different agents over and over again because they were not able to transfer us to the same agents we had spoken to about our issue.
Overall, it was an infuriating experience just trying to get Justfly agents on the phone and we experienced horrible customer service in the way we were spoken to and the fact that our urgent issue was not resolved in a timely manner.
Sincerely,Vanessa[redacted]
Sincerely,Vanessa [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and complaint. We apologize for the delay in getting this refund to you. We have processed it now and will be sent to you shortly.
There is no further action we can provide,...
therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is investigating your file and will revert back shortly.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Complain number #[redacted] They stated on their response that I handled my cancellation online. I did not. I called them on the phone. They don’t even know their own customers and how we cancelled. Sincerely,Anthony[redacted]
Good day, Thank you for your message. As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team [redacted] Thanks [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...
closed.
Best regards,
Customer Care Team
From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly
Complaint: [redacted]I am rejecting this...
response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you
Katarzyna [redacted] Sincerely,Katarzyna[redacted]
Complaint: [redacted]I am rejecting this response because: Refund amount listed in the email was never credited to my debit account therefore I have not recevied any refund from purchasing the ticket the customer care rep from justfly.com refused to give any refund to me and after while I tried to re - book my flight while I was in the process of doing so I was charged $150.00 and after the charge was on my card I was told I could not book for the next day flight I refused to accept the response from the Revdex.com because the listed company justfly.com never gave me any refund at all.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
From: [redacted]To: [redacted]Subject: RE: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint [redacted]Date: Fri, 27 May 2016 03:35:23...
+0000
To whom it may concern:
Answering to your email.
First of all when you see on your website the promotion of a ticket that you have to buy, which you have sometimes seconds to purchase it, there is a big letter phrase which shows," Free Cancelation", and doesn't specify any time frame for free cancelation, which should also be in big letters. Do you mean to tell me there is time read all your policies.
Second my husband thought the order didn't go through no email was received. We got one later.
Third according to the bank you charged the ticket at 4pm on Friday, 4 hs after, we found out it was charged on Monday no way to cancel.
The ticket says that you have to deduct 250 dollars if we return, it doesn't specify another fee amount , only a possibility of another charge, a bit ambiguous . When I called on April 18 the agent told us,, that is was only 250 dollars , if you have recorded the conversation you can verify this.
I am sorry to say there is a Thin line between doing things the right, or pretending be honest. In your case I don't feel secure not happy with the company . I don't accept travel companies, that use insinuating propaganda, as a catch to get customers. I have learned my lesson.Never again.
How funny I have a working colleague, that had a problem with your Company, where the price of a ticket she had purchased was not maintained,it increased.
Sincerely
[redacted]Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and has sent you the terms of the booking that you have confirmed at the time.
That being said, we have offered as a one time gesture of good will, the refund of our 75$ cancellation fees you...
were charged to void your booking.Concerning the airfare 333.93$ was voided on the 25th of August, those pending funding you have received by now or if not yet, should be coming from the airline soon. (normally takes 2-10 business days).The cancellation fee refund was already processed and may take between 5-10 business days for this refund to appear on the statement of the card that was charged.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have investigated the complaint and booking.you have come to an agreement on the compensation we have offered. She has already sent the payment to our accounting department for processing.
We...
appreciate the feedback and apologize for the inconvenience the situation has caused your travel plans.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and has sent an email over to explain how the pricing works.
That being said, we have offered a refund of the fees as a one time courtesy to you for this difference.
There...
is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team
From: [redacted] [mailto:[redacted]] Sent: Tuesday, May 23, 2017 5:02 PM To: info <[redacted]> Subject: Complaint [redacted] Hello [redacted], Thank you for accepting my complaint against "Justfly.com" and helping me resolve the issue. I just wanted to give you an update...
regarding the complaint. I revived a call from "Justfly.com" this morning in which we went over what happened on May 17 and he told me that he will review my conversation with the agent on that day. He also mentioned that my tickets were upgraded to higher class seats since standard class I originally bought wasn't available. I told him that I was never informed of that upgrade and I didn't request it. The name of the person who contacted me is [redacted] if I remembered correctly. Again, I would like to express my sincere appreciation to you and Revdex.com. With Best Regards, [redacted]
Good day,
Thank you for your message.
I have reviewed your file once more and the cheque was mailed out on August 14th. You should have it in the mailbox any day now if not already.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and complaint and apologize for the inconvenience. There as an error on your name at the time of booking. We have verified with the airline and have obtained the...
authorization to process a full refund. This process may take up to 8 weeks.
Again, we thank you for the feedback and apologize for the error.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As we do apologize for your inconvenience, upon investigating your complaint and booking, we have the confirmation from the airline that you have phone on May 17th to confirm the schedule change and also added seat selection for your trip. We are the travel...
agency which is the intermediary and need to abide by the changes offered by the airline and their rules.
We are not able to offer the refund you are requesting due to the fact that you have confirmed and accepted the changes direct with the airline.
We consider the case closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by several of our agents, we have already voided the fees attached to your booking. The only charge that is posted on your card is for the Purchase Guarantee which is what allowed the cancellation. I have include your invoice and receipt...
here within with that one sole charge on the credit card. The remaining amounts were either voided or refunded already and should be back on your card.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer care Representatives has reviewed your booking and has responded by email.
Tickets are all non-refundable so therefore a voluntary refund will not be possible, as per the fare rules you own hold a BA future travel credit valid...
until 12 DEC 2018. The fare rules were advised online before booking it is your responsibility to read and understand the terms of your
purchase because by clicking confirm means you agree with the terms. There has been a travel credit applied to your profile. When ready to re-book next time a BA 275$ change fees plus any fare difference will apply.
Please do contact us directly if you need assistance with the booking.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Date Sent: 3/9/2018 8:44:14 AM
Complaint: [redacted]I am rejecting this response because: this is not a duplicate complaint- the first complaint was that our issue was not resolved at all after hours upon hours of waiting on hold for Jetfly agents to answer their customer service/support phone line.
The second complaint was that Jetfly did not respond in a timely manner to an urgent request for assistance to correct an involuntary change made by the airline to our return tickets which would have left us stranded in a foreign country. Jetfly did not resolve our return ticket issue until the day before our departure so we literally had to wait until the last minute without knowing if we would have return flights from the correct country or not. Also, Jetfly agents refused to use alternate methods like calling the airline directly, even though the airline instructed us that JustFly should call the airline, to resolve the issue despite the urgency and time sensitive nature of our situation. Rather, Jetfly agents mandated their process and policy of using only electronic communications that took a week to complete and increased our anxiety as we got closer and closer to our departure date. We spent over 10 hours calling Jetfly to beg for help on numerous occasions over the course of a week because they did not contact us back despite telling us they would. We sat on hold for 2.5 to 3 hours at a time, only to be told the same thing over and over by different agents none of which could fix the issue. We had to explain the details of the issue to different agents over and over again because they were not able to transfer us to the same agents we had spoken to about our issue.
Overall, it was an infuriating experience just trying to get Justfly agents on the phone and we experienced horrible customer service in the way we were spoken to and the fact that our urgent issue was not resolved in a timely manner.
Sincerely,Vanessa[redacted]
Sincerely,Vanessa [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and complaint. We apologize for the delay in getting this refund to you. We have processed it now and will be sent to you shortly.
There is no further action we can provide,...
therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is investigating your file and will revert back shortly.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Complain number #[redacted] They stated on their response that I handled my cancellation online. I did not. I called them on the phone. They don’t even know their own customers and how we cancelled. Sincerely,Anthony[redacted]