On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
I booked a round trip plane trip on Turkish Airlines through JustFly*** with a return from EDI>IST>ATL on July 2-My first contact with JustFly*** customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned?
I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an it, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
I booked a round trip plane trip on Turkish Airlines through JustFly*** with a return from EDI>IST>ATL on July 2-My first contact with JustFly*** customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned?
I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an i
t, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen