I have a few recurring charges on my account from JustFly that I did not authorize starting February 17, One for $12.95, and two others for $I've tried contacting their support but no one answersI would like a refund for these charges and for these recurring payments to stopI have no idea why I'm being charged as I have never signed up for any service, so it's definitely sketch, especially since there's no way to email them about this and the number on their support page does not allow me to speak to a representative about thisPlease resolve this
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
my flight was canceled and this company told me the only thing that they can do is issue a refund which can take 6-8weeksi explained my flight is in a week in a half and I can afford to purchase additional tickets without the refund for the tickets that I have already orderedcustomer service said I should ask my friend or neighbor to lend me money in the mean time
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
My daughter has been stuck in Puerto Rico since the hurricane on WedSeptember 20thShe finally was able to call me today Saturday September I was trying to get her a flight back home and went on the computer for flights home and it gave me JustflyI put in the date I wanted and it showed and flight leaving tonight at 6:45pmI quickly booked the flight because it said only leftI was trying to confirm the flight and said it was over hours and couldn't do itI didn't realize it was for OctI called back Justfly and told them what happened a hour later and they charged me $for tickets for cancellationI told the women what happened and it is an emergency and it was a time for crisisShe said it was there policyI wanted to talk to her supervisor but she wouldn't put her onI am trying to get my daughter home and in a time of crisis they would still charge you a feeI understand that's their policy but sometimes you have to make changesI know I work with the p
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer
Horrible customer serviceInaccurate pricesBook a flight for x amount and they charge your card for an additional amount and blame the Airline
I have a few recurring charges on my account from JustFly that I did not authorize starting February 17, One for $12.95, and two others for $I've tried contacting their support but no one answersI would like a refund for these charges and for these recurring payments to stopI have no idea why I'm being charged as I have never signed up for any service, so it's definitely sketch, especially since there's no way to email them about this and the number on their support page does not allow me to speak to a representative about thisPlease resolve this
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
my flight was canceled and this company told me the only thing that they can do is issue a refund which can take 6-8weeksi explained my flight is in a week in a half and I can afford to purchase additional tickets without the refund for the tickets that I have already orderedcustomer service said I should ask my friend or neighbor to lend me money in the mean time
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
My daughter has been stuck in Puerto Rico since the hurricane on WedSeptember 20thShe finally was able to call me today Saturday September I was trying to get her a flight back home and went on the computer for flights home and it gave me JustflyI put in the date I wanted and it showed and flight leaving tonight at 6:45pmI quickly booked the flight because it said only leftI was trying to confirm the flight and said it was over hours and couldn't do itI didn't realize it was for OctI called back Justfly and told them what happened a hour later and they charged me $for tickets for cancellationI told the women what happened and it is an emergency and it was a time for crisisShe said it was there policyI wanted to talk to her supervisor but she wouldn't put her onI am trying to get my daughter home and in a time of crisis they would still charge you a feeI understand that's their policy but sometimes you have to make changesI know I work with the p
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer