These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is [redacted] , Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I purchased a flight ticket (JustFly Booking Number: [redacted] ) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
Hello – I would like to file a complaint against the online travel company Justfly***, which is a subsidiary of Momentum VenturesI believe the company deals in misleading practices, causing monetary harm to its customersHere is a description of the scenario I experienced when working with the companyI am based out of San Francisco, and I booked a multi-trip flight with Justfly [redacted] on January 23, that was meant to fly me from San Francisco, to Rome, then to Washington D.Cat a total cost of $(Appendix A)A change in schedule came up in April and I needed to adjust the flight to be a round trip between San Francisco and RomeThe customer service agent I spoke with informed me that they are unable to change the destination of the airports, so in order to implement this change, I would need to go on their site to cancel my booking for credit and rebook using my creditWhen I went to cancel my booking, the terms stated that it would be a $cancellation fee and that the
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted [redacted] They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from [redacted] So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I purchased airline tickets through justfly and upon check-in I am told by the ticket agent that justfly did me tickets that do not include luggage. At no point did Justfly make clear that this was the case when I purchased the ticket. I was charged a total o% 800 + dollars at the airport for the round trip ticket.
Justfly [redacted] severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airport. Justfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case). My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communication. More details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly [redacted] Due to airport issues in [redacted] missed one of my flights. I was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
My wife and I made a reservation for an international flight (business class) through justfly***. The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***. We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish Airlines. It been 4 days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve this. They said this every single day that they need approval from Turkish Airlines. We contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right away. When we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
Buyer beware, My wife and I purchased tickets in April for December flights through JustFly[redacted] We called days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated The new representative informed us she would not be updating our numbers and that our flights were canceled since [redacted] filed for bankruptcy on August The representative then advised we would not receive any of our money back and there was nothing else JustFly[redacted] would do for us After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid I spent hours and minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly[redacted] regarding this matter.” I took this as a death threatI have traveled around the world several times with 15+ airline services over the last years and this is the worst company I have ever dealt with Do not book with JustFly[redacted] and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly[redacted] there should be an option to rate JustFly[redacted] as -as they do not rate the I am required to input
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I purchase a flight with JustFly [redacted] We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly[redacted] for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
I ordered tickets from JUSTFLY [redacted] for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
I would like to place a complaint against a transaction with Justfly [redacted] bought a ticket with Justfly [redacted] on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
Justfly [redacted] refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/ [redacted] spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal [redacted] kept trying to get me to agree to flights on 10/14/and give out my credit card i
I called JustFly [redacted] on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone [redacted] Spoke with Jed at JustflySpoke with Dean at CSA Phone [redacted] ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I purchased some airplane tickets from justfly. I had to change the dates 4 days later and was told that if I paid 75 dollars I would receive a 291 credit, I did and then found out from American Airlines there was a 200 cancelation fee, Justfly then told me to rebook I would be charged an additional 200 dollars. they totally mislead me to where I paid 2 cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
On 20 june I booked air india ticket from justfly.com the price was shown to me $975.10 and when I checked my debit card statement there were two transactions one of $975.10 by the name of [redacted] and $15.95 by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $15.95 which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within 30 minutes of booking I cancelled my booking. The Company representative told me I would get my refund within 2 - 10 business days. Now its been more 15 days they have refunded me only $15.95 when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account .
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is [redacted] , Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I purchased a flight ticket (JustFly Booking Number: [redacted] ) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
Hello – I would like to file a complaint against the online travel company Justfly***, which is a subsidiary of Momentum VenturesI believe the company deals in misleading practices, causing monetary harm to its customersHere is a description of the scenario I experienced when working with the companyI am based out of San Francisco, and I booked a multi-trip flight with Justfly [redacted] on January 23, that was meant to fly me from San Francisco, to Rome, then to Washington D.Cat a total cost of $(Appendix A)A change in schedule came up in April and I needed to adjust the flight to be a round trip between San Francisco and RomeThe customer service agent I spoke with informed me that they are unable to change the destination of the airports, so in order to implement this change, I would need to go on their site to cancel my booking for credit and rebook using my creditWhen I went to cancel my booking, the terms stated that it would be a $cancellation fee and that the
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted [redacted] They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from [redacted] So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I purchased airline tickets through justfly and upon check-in I am told by the ticket agent that justfly did me tickets that do not include luggage. At no point did Justfly make clear that this was the case when I purchased the ticket. I was charged a total o% 800 + dollars at the airport for the round trip ticket.
Justfly [redacted] severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airport. Justfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case). My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communication. More details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly [redacted] Due to airport issues in [redacted] missed one of my flights. I was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
My wife and I made a reservation for an international flight (business class) through justfly***. The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***. We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish Airlines. It been 4 days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve this. They said this every single day that they need approval from Turkish Airlines. We contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right away. When we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
Buyer beware, My wife and I purchased tickets in April for December flights through JustFly[redacted] We called days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated The new representative informed us she would not be updating our numbers and that our flights were canceled since [redacted] filed for bankruptcy on August The representative then advised we would not receive any of our money back and there was nothing else JustFly[redacted] would do for us After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid I spent hours and minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly[redacted] regarding this matter.” I took this as a death threatI have traveled around the world several times with 15+ airline services over the last years and this is the worst company I have ever dealt with Do not book with JustFly[redacted] and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly[redacted] there should be an option to rate JustFly[redacted] as -as they do not rate the I am required to input
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I purchase a flight with JustFly [redacted] We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly[redacted] for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
I ordered tickets from JUSTFLY [redacted] for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
I would like to place a complaint against a transaction with Justfly [redacted] bought a ticket with Justfly [redacted] on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
Justfly [redacted] refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/ [redacted] spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal [redacted] kept trying to get me to agree to flights on 10/14/and give out my credit card i
I called JustFly [redacted] on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone [redacted] Spoke with Jed at JustflySpoke with Dean at CSA Phone [redacted] ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I purchased some airplane tickets from justfly. I had to change the dates 4 days later and was told that if I paid 75 dollars I would receive a 291 credit, I did and then found out from American Airlines there was a 200 cancelation fee, Justfly then told me to rebook I would be charged an additional 200 dollars. they totally mislead me to where I paid 2 cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
On 20 june I booked air india ticket from justfly.com the price was shown to me $975.10 and when I checked my debit card statement there were two transactions one of $975.10 by the name of [redacted] and $15.95 by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $15.95 which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within 30 minutes of booking I cancelled my booking. The Company representative told me I would get my refund within 2 - 10 business days. Now its been more 15 days they have refunded me only $15.95 when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account .
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire