I purchased two tickets to Rome with a layover in Turkey from just fly [redacted] on March 3, 2016 for the amount of $2085.12 , the two tickets were canceled due to the bombings that happened at the Turkey International airport this year. when I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major event. I purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next 30 days. I never received the refund so I called again 2 months after that and they told me that they will process it and Assure me that I will be receiving the refund within the month. No refund was received. I called again and the representative told me that unf
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
This is the worst online booking I've ever used They messed up my profile and booked a wrong name on the flight ticket When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!! and worst of all, the agent on the call even threaten me that: "If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!" This is the respond from their customer service!!!
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
Justfly [redacted] is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with [redacted] on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letter. After pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was in. After I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the email. A few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal email. When I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine". This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree.
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR [redacted] ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY [redacted] THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I purchased an flight ticket on [redacted] at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with [redacted] online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, [redacted] informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
On 4/24/I booked two flights through Justfly***, Booking Reference Number [redacted] A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
I booked a flight from JustFly [redacted] in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
Trying to book a flight with justfly [redacted] site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flight. Together we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issue. So I cancelled and then book on my own for a return. JUst fly agreed to refund my $383.20 in 6-8 weeks. After 8 weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-8 weeks. I raised a fuss, and now they say I will receive in 7-10 business days. If not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care of. I asked to speak to a supervisor, but that didn't happen. Also requested a confirming email, and even that takes 24 hours. Aargh!
Originally I had arranged my trip to Turkey for the dates December 24, 2016 through January 2nd, 2017 (round trip) (JustFly [redacted] ). However, my mother unexpectedly passed away on 12-21-2016). Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeral. I talked the JustFlyrepresentative if the penalty fee of $280 could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my trip. I emailed the certificate as I was told upon completion of my trip. I never heard anything since then.
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly [redacted] and the hotel ( [redacted] ) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly [redacted] at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I purchased two tickets to Rome with a layover in Turkey from just fly [redacted] on March 3, 2016 for the amount of $2085.12 , the two tickets were canceled due to the bombings that happened at the Turkey International airport this year. when I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major event. I purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next 30 days. I never received the refund so I called again 2 months after that and they told me that they will process it and Assure me that I will be receiving the refund within the month. No refund was received. I called again and the representative told me that unf
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
This is the worst online booking I've ever used They messed up my profile and booked a wrong name on the flight ticket When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!! and worst of all, the agent on the call even threaten me that: "If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!" This is the respond from their customer service!!!
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
Justfly [redacted] is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with [redacted] on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letter. After pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was in. After I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the email. A few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal email. When I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine". This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree.
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR [redacted] ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY [redacted] THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I purchased an flight ticket on [redacted] at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with [redacted] online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, [redacted] informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
On 4/24/I booked two flights through Justfly***, Booking Reference Number [redacted] A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
I booked a flight from JustFly [redacted] in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
Trying to book a flight with justfly [redacted] site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flight. Together we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issue. So I cancelled and then book on my own for a return. JUst fly agreed to refund my $383.20 in 6-8 weeks. After 8 weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-8 weeks. I raised a fuss, and now they say I will receive in 7-10 business days. If not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care of. I asked to speak to a supervisor, but that didn't happen. Also requested a confirming email, and even that takes 24 hours. Aargh!
Originally I had arranged my trip to Turkey for the dates December 24, 2016 through January 2nd, 2017 (round trip) (JustFly [redacted] ). However, my mother unexpectedly passed away on 12-21-2016). Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeral. I talked the JustFlyrepresentative if the penalty fee of $280 could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my trip. I emailed the certificate as I was told upon completion of my trip. I never heard anything since then.
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly [redacted] and the hotel ( [redacted] ) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly [redacted] at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye