Kayak.com

Complaint: [redacted] I am rejecting this response because: I can see the fee listed NOW after I've already purchased it but prior to purchasing the flight there was NO FEE listed or I would not have purchased the ticket and I would have gone through [redacted] directlyAlso, when I received my receipt from [redacted] it does NOT list this additional fee Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it is a cop out Kayak is the company that I went to and they should take responsibility to ensure who they list and automatically send me to on their site is credible Consumers are not aware they are booking through other companies Sincerely, [redacted]

KAYAK is in receipt of this complaint KAYAK was able to locate a failed reservation that matches the Traveler’s name The reservation was attempted by [redacted] and failed on March 1st If the Traveler has a posted charged on their credit card the Traveler will need to contact [redacted] ’s service center for assistance The service center phone number can be found on [redacted] Thank you

KAYAK in receipt of this complaint The reservation was completed on Priceline.com and the user opted to add an optional item of Trip Protection from [redacted] *hen the user was making this reservation he was on the US locale and was given the option to add Trip Protection to the flight reservation he selected The user received a notice that [redacted] was not able to process the Trip Protection and to contact [redacted] It will be [redacted] policies on if the Trip Protection can be added to the reservation that was made For further assistance with the Trip Protection the user will need to contact [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was guaranteed it, and a KAYAK rep told me that I would be able to receive that price because I was ordering within the hours, when in reality, I was not Sincerely,*** [redacted]

Thank you for contacting KAYAKWe have been in contract with the customer regarding her reservationBelow please find KAYAK's explanation regarding this customer’s concern: As KAYAK is a search engine, this customer searched for a hotels on a specific day and was provided hotel search results that link to booking provider websites to complete a reservation Upon selecting an option offered by [redacted] , the customer clicked on the link on KAYAK's search results and was immediately connected to the [redacted] websites to make a reservationThereafter, KAYAK no longer has any responsibility, or insight, as to the customer’s reservation details, including whether or not a reservation was even completedOnce the customer clicked on the link and was taken to the [redacted] website, all communications are between the customer and [redacted] KAYAK is not responsible for the closure of [redacted] a subsidiary of Low Cost Travel GroupThe customer was informed that it would receive additional communication directly from [redacted] on its website and to inquire with any questionsThus, again, KAYAK has no responsibility for the reservation as it has no privity with this reservation Please let us know if you have further questions Thank you,

KAYAK is in the receipt of this complaintKAYAK has found two attempted reservation that were attemepted by [redacted] .com via KAYAK's booking optionThe reservation did not go through and the traveler would have received a message letting the traveler know that “We have submitted the booking but could not verify if it succeeded Please check your email for a confirmation of this bookingIf you do not receive a confirmation email please call [redacted] .com before booking again.” This message also gave [redacted] .com's service center phone numberPrices are not guaranteed until a reservation is ticketedIt is possible that the price could have change from the time the traveler attempted the

KAYAK is in receipt of this complaint The reservation [redacted] was completed on [redacted] The reservation was shared with [redacted] ’s operation center for further review It was requested that a [redacted] representative reach out to the traveler with an update For further assistance with this reservation please contact [redacted] ’s service center Thank you

Complaint: [redacted] I am rejecting this response because: as mentioned in Kayak.com's response, the charge was to be made in USDWhen payment information was entered at the site Kayak.com, no mention of a foreign transaction was madeHowever, the transaction was processed at a nbank that operates in foreign currency thus incurring foreign transaction feesHad Kayak.com warned that the transaction would be processed as a foreign transaction, I would not have completed the transactionThus, I expect reimbursement of these foreign transaction fees by Kayak in order to resolve this complaint, as I entered my payment info and agreed to the terms at Kayak.comThe amount of reimbursement I am seeking for these fees is listed in the Original complaint Sincerely, [redacted] ***

KAYAK is in receipt of this complaint background- background-origin: initial; background- KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the hotel, an online travel agency or via KAYAK through one of our third-party providers In this sense, KAYAK is a search engine and we don't guarantee prices we findAt KAYAK we don’t set prices, so it’s not possible for us to guarantee what other companies are selling Prices on airline seats, hotel rooms and car rentals can change frequently Several people may also be trying to buy the same travel option simultaneouslyAs a result, you may find on occasion that certain prices are no longer available Travelers can send KAYAK a feedback about bad prices so KAYAK can review the data we are receiving

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providersThis reservation was completed on [redacted] via KAYAK's booking optionWhen checking in for this reservation online with [redacted] it will be [redacted] 's policies that applyOnline cheand add a bag are two separate processes on [redacted] 's websiteFor further assistance with [redacted] 's online che policy please contact [redacted] 's service centerThank you

KAYAK is in receipt of this complaint For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers Upon the traveler selecting to book via KAYAK’s booking option it was stated that the booking was being completed on [redacted] via KAYAK’s booking option Prior to completing the reservation the traveler was also able to review the change and cancellation policy for the reservation and then agreed to these policies when processing the reservation The email confirmation for this reservation would have also been sent directly from [redacted] The traveler would have received an email from KAYAK that stated [redacted] was processing the reservation For further assistance with this reservation the traveler will need to contact [redacted] ’s service center at the number listed in the email confirmation that was received Thank you

I booked a room through kayak that was not honored by the hotel Kayak should have enough integrity to research who they allow To conduct business on their siteName of the hotel is Hotel Astor in tijuana

KAYAK is in receipt of the complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers Once the traveler selected to book with [redacted] the traveler left KAYAK’s site and received a message that stated “KAYAK is sending you to book on [redacted] ” Once the traveler left KAYAK’s site we will have no insight into the reservation KAYAK has reached out to [redacted] on behalf of the traveler [redacted] has reviewed the reservation and contacted the traveler For further assistance with the reservation the traveler will need to continue to work with [redacted] Thank you

KAYAK is in receipt of this complaint. The traveler has also reached out to KAYAK. The attempted reservation was with the service provider [redacted] via KAYAK's booking option. ... KAYAK has let the Traveler know that it does not appear that [redacted] was able to fulfill the order. It is likely the order could not be fulfilled due to a change with the the fare and availability for the reservation. The service center at [redacted] would be able provide further insight into the reason the booking could not be completed.For further assistance with this attempted reservation please contact [redacted] 's service center. Thank you

Complaint: [redacted] I am rejecting this response because:The reservation was never cancelledKayak hould be able to contact the business they are partnering with when they made a mistakeI was informed that it was not cancelled, I was then told it wasKayak did the cancelling, not I Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did everything through kayak Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did contact [redacted] and regardless of the duration on my rental (I picked it up and dropped it off at different times) they specifically said that the $75 / day charge comes from Kayak. It's not because I was charged at daily rate, for changing the pick-up times. They mentioned that their daily rate was $125 / day considering July 4th weekend. So the question for Kayak is again, why didn't [redacted] ever get my original reservation with the $52.50 charge? Here is the confirmation email I received from [redacted] also. ------- MESSAGE FROM BUSINESS:We have nothing on our end showing he was quoted a rate of $52.50/day. Kayak.com is who booked the reservation and in the system the rate it was booked at is $75.00/day. If the rate he reserved is higher than he was quoted by Kayak, then he needs to take that up with Kayak as they are the ones who booked his reservation. We used the reservation he had at the rate they booked him for. Had we not used his reservation and rebooked him, his rate would have been through the roof as it was 4th of July weekend and a one way rental [redacted] to [redacted] . Probably looking at around $125.00/day We did not set his rate, Kayak did, we did not book his reservation, Kayak did. We simply used the reservation he had and rented him a vehicle. ----------- Sincerely, [redacted]

KAYAK is in receipt of this complaint The reservation the Traveler is referencing was completed on Priceline.com Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel Notices.” This is a clickable option that shows the policies for the reservation including the cancellation policyFor reference the cancellation policy was that the reservation was a non-refundable reservation By the Traveler clicking the Agree & Book button they have agreed to these policies For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center Thank you

This complaint has been shared with [redacted] .com's operation center for further review[redacted] .com has found that the cardholder's account was blocked and there was a notification sent letting the cardholder know that both bookings were canceled due to a payment problemThe last email was sent to the email address on December 24th at 3:pm stating that both reservations were canceled due to a payment issueWhen the traveler called [redacted] .com she was informed the same informationFor further assistance the Traveler will need to contact [redacted] .com's service centerThank you