Kayak.com

I booked a room through kayak that was not honored by the hotel Kayak should have enough integrity to research who they allow To conduct business on their siteName of the hotel is Hotel Astor in tijuana

KAYAK is in receipt of the complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers Once the traveler selected to book with [redacted] the traveler left KAYAK’s site and received a message that stated “KAYAK is sending you to book on [redacted] ” Once the traveler left KAYAK’s site we will have no insight into the reservation KAYAK has reached out to [redacted] on behalf of the traveler [redacted] has reviewed the reservation and contacted the traveler For further assistance with the reservation the traveler will need to continue to work with [redacted] Thank you

KAYAK is in receipt of this complaint. The traveler has also reached out to KAYAK. The attempted reservation was with the service provider [redacted] via KAYAK's booking option. ... KAYAK has let the Traveler know that it does not appear that [redacted] was able to fulfill the order. It is likely the order could not be fulfilled due to a change with the the fare and availability for the reservation. The service center at [redacted] would be able provide further insight into the reason the booking could not be completed.For further assistance with this attempted reservation please contact [redacted] 's service center. Thank you

Complaint: [redacted] I am rejecting this response because:The reservation was never cancelledKayak hould be able to contact the business they are partnering with when they made a mistakeI was informed that it was not cancelled, I was then told it wasKayak did the cancelling, not I Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did everything through kayak Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did contact [redacted] and regardless of the duration on my rental (I picked it up and dropped it off at different times) they specifically said that the $75 / day charge comes from Kayak. It's not because I was charged at daily rate, for changing the pick-up times. They mentioned that their daily rate was $125 / day considering July 4th weekend. So the question for Kayak is again, why didn't [redacted] ever get my original reservation with the $52.50 charge? Here is the confirmation email I received from [redacted] also. ------- MESSAGE FROM BUSINESS:We have nothing on our end showing he was quoted a rate of $52.50/day. Kayak.com is who booked the reservation and in the system the rate it was booked at is $75.00/day. If the rate he reserved is higher than he was quoted by Kayak, then he needs to take that up with Kayak as they are the ones who booked his reservation. We used the reservation he had at the rate they booked him for. Had we not used his reservation and rebooked him, his rate would have been through the roof as it was 4th of July weekend and a one way rental [redacted] to [redacted] . Probably looking at around $125.00/day We did not set his rate, Kayak did, we did not book his reservation, Kayak did. We simply used the reservation he had and rented him a vehicle. ----------- Sincerely, [redacted]

KAYAK is in receipt of this complaint The reservation the Traveler is referencing was completed on Priceline.com Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel Notices.” This is a clickable option that shows the policies for the reservation including the cancellation policyFor reference the cancellation policy was that the reservation was a non-refundable reservation By the Traveler clicking the Agree & Book button they have agreed to these policies For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center Thank you

This complaint has been shared with [redacted] .com's operation center for further review[redacted] .com has found that the cardholder's account was blocked and there was a notification sent letting the cardholder know that both bookings were canceled due to a payment problemThe last email was sent to the email address on December 24th at 3:pm stating that both reservations were canceled due to a payment issueWhen the traveler called [redacted] .com she was informed the same informationFor further assistance the Traveler will need to contact [redacted] .com's service centerThank you

KAYAK is in receipt of this complaintThis reported flight reservation was processed through and serviced by [redacted] Prior to completing this reservation it was stated that this reservation would be charged in USDThe total amount for this reservation is $USD There may be more then one charge but the charges should total $USDFor further assistance with this reservation such as matters pertaining to billing please contact [redacted] 's service center at the number listed on your email confirmationFor further assistance with a foreign transaction fee please contact your financial institution

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers Upon selecting to book using KAYAK's booking option it was stated that the booking was being completed on [redacted] and that [redacted] would provide the customer service for the reservationIt will be [redacted] policies that would apply if the fare change while the reservation was being processedIf the traveler does not accept the price change the reservation would be canceled without ticketingFor further assistance with [redacted] policies the traveler will need to contact [redacted] service center

KAYAK is in receipt of this complaintKAYAK's travel management tool known as Trips provides courtesy trip updates, for this specific booking a trip alert email was generated with updated itinerary details ( generation June 25th hours before the flight,)- as per standard procedure all notices remind travelers to verify details directly with the airline provider - in this case " Call TAME Linea A [redacted] *t [redacted] to verify departure timeSometimes flight statuses are wrong, and you wouldn't want to miss your flight Prior to this courtesy Trip Alert a change notification was sent to the primary traveler on the reservation from the provider who processed the reservationOnce the traveler received the Trip Alert, it would have been the traveler’s responsibility to verify the flight details For further assistance the traveler will need to contact the service provider for this reservation Thank you

Thank you for contacting KAYAKWe have been in contract with the customer regarding her reservationBelow please find KAYAK's explanation regarding this customer’s concern: As KAYAK is a search engine, this customer searched for a hotels on a specific day and was provided hotel search results
that link to booking provider websites to complete a reservation. Upon selecting an option offered by ***, the customer clicked on the link on KAYAK's search results and was immediately connected to the *** websites to make a reservationThereafter, KAYAK no longer has any responsibility, or insight, as to the customer’s reservation details, including whether or not a reservation was even completedOnce the customer clicked on the link and was taken to the *** website, all communications are between the customer and ***KAYAK is not responsible for the closure of *** a subsidiary of Low Cost Travel GroupThe customer was informed that it would receive additional communication directly from *** on its website and to inquire with any questionsThus, again, KAYAK has no responsibility for the reservation as it has no privity with this reservation. Please let us know if you have further questions. Thank you,

For clarification, KAYAK lets you easily search hundreds of travel sites at onceOnce the traveler finds the booking option that they like, KAYAK gives the traveler choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers The traveler selected to book through a third party while remaining on KAYAK It was stated prior to completing the reservation that the booking was being completed on *** and that *** would be providing the customer service for the reservation The email confirmation the traveler received would have also been sent directly from *** The traveler will need to contact ***’s service center for further assistance Thank you

As
the Traveler checked the required agreement box prior to completing
the reservation that stated “ I
agree to the airline's fare rules and KAYAK's
Terms and Conditions and Privacy
Policy. Priceline's
Terms and Conditions also
apply” there is nothing further KAYAK can assist this Traveler
with
For
further assistance the Traveler will need to reach
out to ***.com’s service center, contact information is
provided via the confirmation emails received

KAYAK is in receipt of the complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one
of our third-party providers Once the traveler selected to book with *** the traveler left KAYAK’s site and received a message that stated “KAYAK is sending you to book on ***” Once the traveler left KAYAK’s site we will have no insight into the reservation KAYAK has reached out to *** on behalf of the traveler *** has reviewed the reservation and contacted the traveler For further assistance with the reservation the traveler will need to continue to work with *** Thank you

***'s
service center has reached out directly to the Traveler and advised
the Traveler that they will not be compensating for this reservation
which the Traveler understoodThe Traveler confirmed that he
received an email confirmation and the email the day before his
departure flight***'s service center apologized to the
TravelerFor further assistance with this reservation please
contact ***'s service centerThank you

KAYAK is in receipt of this complaint The traveler made a reservation which was completed *** *** *** which, for reference, was re-branded to *** *** *** after the booking was submitted KAYAK has received past feedback from this traveler and provided prompt
response and direction to continue to work with their booking and service provider KAYAK is not the service provider and will have no insight into service offerings If the traveler was approved for a “goodwill refund”, that will be coming from the service provider for their past reservation which is *** *** *** The traveler will need to work with *** *** *** for further assistance with this refund as KAYAK will have no insight into the status of this “goodwill refund” Thank you

***'s operation
center has reviewed these reservationsThe refund will be processed
by *** once the airline provides *** with the refundThe
Traveler should receive the refund within 1-weeksFor further
assistance the Traveler will need to contact ***'s service center
Thank you

Complaint: ***
I am rejecting this response because: I have never received an error message regarding the confirmation as stated by Kayak in the letter sent on 05/At the time of the payment, I received only an email saying they were having a "slightly problem" with the payment but that the confirmation was in any case madeAs soon I called the customer service and I was assured that the payment went through, I contacted the customer service twice in two days in a row to be sure to receive the ticketsWhen contacted, the customer service told me that the payment was cleared and it would have taken a couple of hours for the company to issue the ticketsOnly hours later my first contact and the two calls when I was assured my ticket were being issued as soon, I received he email from Airfare, saying that the reservation was cancelled.
To further prove and verify what stated above, I like here to provide, attached, copy of the documents.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because this happened beforeIt's the system kayak is marketing to the consumerThey knew there were no hotels for a mile radius on the day requestedThe date submitted was correctKayak changed the date
Sincerely,
*** ***