Kayak.com

KAYAK is in receipt of this complaint KAYAK lets travelers easily search hundreds of travel sites at onceOnce the traveler finds the booking option that they like, KAYAK gives travelers choices where to bookTravelers can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers At KAYAK we do not set prices, so it is not possible for KAYAK to guarantee what other companies are selling Prices on hotel rooms can change frequentlySeveral people may also be trying to buy the same travel option simultaneouslyAs a result, the traveler may find on occasion that certain prices are no longer available Thank you

For clarification, KAYAK lets you easily search hundreds of travel sites at onceOnce the traveler finds the booking option that they like, KAYAK gives the traveler choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers The traveler selected to book through a third party while remaining on KAYAK It was stated prior to completing the reservation that the booking was being completed on [redacted] and that [redacted] would be providing the customer service for the reservation The email confirmation the traveler received would have also been sent directly from [redacted] The traveler will need to contact [redacted] ’s service center for further assistance Thank you

At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are sellingOur service lets you quickly and easily compare results from hundreds of travel sites at onceIn this sense, KAYAK is a search engine and we can't guarantee prices we findPrices on airline seats, hotel rooms and car rentals can change frequentlySeveral people may also be trying to buy the same travel option simultaneouslyAs a result, you may find, on occasion, that certain prices are no longer available Prior to booking a [redacted] ***e users are advised to verify fares and availability for each flight before completing any purchase If the traveler wishes to cancel the first leg it will be the policy of the provider that processed the reservation that will apply For further assistance the traveler will need to contact the provider that processed the reservation Thank you

For reference, KAYAK displays the prices and itineraries retrieved from hotels and online agencies based upon the travel criteria you submitted to us via the search requestThese are live search results; KAYAK does not materially alter the content (ie: we pass through the information to you for review) You have the opportunity to purchase an itinerary from the hotel, an online travel agency, or using KAYAK's booking optionOnce you selected to book it was stated that the reservation was being processed by [redacted] Partner Network via KAYAK KAYAK provides reminders to travelers to verify all reservation details before completing a any bookingFor further assistance you will need to contact [redacted] Partner Network

Complaint: [redacted] I am rejecting this response because: I was contacted by [redacted] .com They are giving me the same runaround they have always been giving meI was not able to use the money I spent to purchase the ticketI was forced to buy my wife another ticket from a better agency that gives better customer service and [redacted] informed me that I have a credit in the amount of the purchase price of the ticket however, I have to spend $to reuse it$is what they charged me to cancel it which they stated there was no feeI dispute that, I have a credit card receipt showing I spent $to cancel the ticketThis is just one more lie in the litany of lies they've told meThey also told me I have to spend $in order to use my $credit Remember now this is all because I simply inadvertently put my wife's married name and not her maiden name on the ticket I booked for herThis is an international flight and apparently the names must match regardless of the fact that her Hawaii drivers license which is a legal document shows her married name I am appalled that kayak.com continues to do business with an F rated company by the Revdex.comHow could such a large company refer their US customers to such a horrible company is beyond meI have spent over five hours on the phone with [redacted] attempting to clear this matterTheir customer service is atrocious and I promise to never do business with them again and I would encourage any customers reading this to use another service such as [redacted] unless kayak.com severs ties with [redacted] *** Sincerely, [redacted]

KAYAK is in receipt of this complaint and has shared this complaint with [redacted] Partner Network(formally [redacted] Partner Network) as they are the service provider for this reservationKAYAK has requested that [redacted] Partner Network review this reservation and provide the Traveler with an update directlyFor further assistance with this past reservation please contact [redacted] Partner NetworkThe service center phone number can be found on the email confirmationThank you

Complaint: [redacted] I am rejecting this response because: after communicating with both [redacted] and Kayak, both companies wee negligent and deceptiveIt is Kayak, however that directs their customers to [redacted] without the customer's consentFor a bad product, this can be problematic [redacted] did not tell me my flight was ineligible for miles despite many communications by me giving my mileage number and being told by them that my flight was eligible Never in my life have I bought a ticket that was not redeemable for mileage creditThere was no prior indication whatsoever that my ticket was in a class that could not get miles, and information KAYAK sent in response to my Revdex.com complaint was not provided to me before purchasing the ticketsThey just took my money and said [redacted] would be the ticket issuerKAYAK and [redacted] should not sell tickets in this class without explicit disclosure that they are worth lessIt is already known that [redacted] does stuff like this, based on *** and the complaints that Revdex.com getsSo Kayak should allow customer choice when choosing a ticket, instead of going to the bottom of the barrel for their vendorsI had not used either company before this and am disgusted at the product and the customer service/ The other terrible thing here is that the tickets were not even cheap, which does not support the class they were assigned to [redacted] explained to me that these web-based companies buy in bulk and arbitrarily assign a classHow corrupt can they get I am concerned by reader the Revdex.com complaints about [redacted] and how there seems to have been no real action by Revdex.com in each case Sincerely, [redacted]

KAYAK has shared this compliant with [redacted] 's operation center for further review [redacted] attempted to contact the Traveler by phone and has also sent the Traveler an email with an update of their reviewFor further assistance please contact [redacted] 's service centerThank you

Complaint: [redacted] I am rejecting this response because:I can see the fee listed NOW after I've already purchased it but prior to purchasing the flight there was NO FEE listed or I would not have purchased the ticket and I would have gone through [redacted] directlyAlso, when I received my receipt from [redacted] it does NOT list this additional fee Sincerely, [redacted]

KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers We make every attempted to get accurate prices, however, prices are not guaranteedAt KAYAK we don’t set prices, so it’s not possible for us to guarantee what other companies are sellingAs a result, you may find on occasion that certain prices are no longer available

Kayak / [redacted] Style Definitions */ KAYAK is in receipt of this complaint [redacted] processed the reservation [redacted] via KAYAK’s booking option The service provider for this reservation was [redacted] prior to completing the reservation it stated that the booking was being completed on [redacted] and the email confirmation was also sent directly from [redacted] If a schedule change occurs [redacted] would let the traveler know of this change The traveler would have to accept or deny these changes For further assistance with this reservation the traveler will need to contact [redacted] ’s service center The number can be located on the email confirmation the traveler received Thank you

Upon selecting to book this reservation it was stated that the reservation was being completed on [redacted] via KAYAKAll emails came directly from [redacted] letting the Traveler know there was an issue with the reservation The Traveler will need to continue to work with [redacted] 's service center

KAYAK is in receipt of this complaint This reservation was completed on [redacted] via KAYAK’s booking option This report was shared with KAYAK’s hotel data team and the information was updated [redacted] is the service provider for this reservation For further assistance with this reservation and the name change of the hotel please contact [redacted] service center at the number listed on your email confirmation

Complaint: [redacted] I am rejecting this response because: I have all my emails from kayak that state that a 'goodwill offering' offering will be made by kayakThe emails will also show how both kayak and [redacted] have merged and that priority was given to my caseI will prepare for Revdex.com to view all the emails between kayak and myselfMeanwhile, what else do I need to do to resolve this matterThank you Sincerely, [redacted] ***

KAYAK is in receipt of this complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers When you search specifically for an airport, KAYAK will only return rental agencies that service that airportIn this case it looks like you ran a general search for the city, which returns both airport and non-airport locationsNon-airport locations tend to offer a lower rate and that is why they display higher on the results pageThe reservation that was booked was completed on [redacted] and the location details were available for review prior to completing the reservation and in the email confirmation that was received This was a prepaid reservation charged by *** For further assistance the traveler will need to contact *** Thank you

I made a reservation though kayak.com ,for a specific date and it auto corrected for a different date It was not caught until confirmation came in email several minutes later I immediately called customer service and they were able to switch dates after talking to the hotel manager, but the rate was nearly doubled for the date that I needed and if I wanted to cancel, and look elsewhere I am still charged the full price of the room No refund I spoke with the manager at Kayak.com and this was clearly a mistake that was recognized within a few minutes and they were not willing to refund I do not recommend this website or company because if any mistake whether it be yours or how the program auto corrects , they will NOT refund

KAYAK.com is continuously giving the incorrect results with very low price quotes on the search page and then once we select the package it shows huge differenceI was made to enter my credit card and traveler details on other websites due to thisI understand it happening sometimes but everytime cannot be excusedIt is definitely bait scam, a cheap trick on consumers

KAYAK has reached out to [redacted] 's operation center who advised KAYAK that they have reached out to the customer [redacted] has advised KAYAK that the customer was advised that name changes were not permitted [redacted] canceled the booking without charging their modification fess A credit was issued for future travel and informed the customer that a penalty would be charged when using this For further assistance the customer will need to contact [redacted] as they are the service provider

This complaint has been forwarded to [redacted] who is the service provider provider for the reservation in question [redacted] 's operation team has reviewed this complaint [redacted] 's operation center has found that on September 27, [redacted] received a schedule change notification from the airlines advising that there was a flight number change and flight departure changesIt was documented that schedule change notification pm September 27th at and is also notated that WCT notification and schedule change email was requested Schedule change that occurred--- Fight number for [redacted] changed from [redacted] to [redacted] and flight departs [redacted] minutes earlier and [redacted] minutes earlier The customer called customer service on December 26th to inquire about the schedule change and our agent advised of the new timesThe customer at that time advised the agent that they would not be able to take the flight because he would be arriving at 12pm and cannot take the flight that was departing at12:15pmThe agent attempted to call the airline regarding the schedule change however the airline was closedThe customer stated that he will call the airline himself, and the call ended On December 27th the customer called advising that we never notified him about the schedule change and requested a full refund for the new tickets that he had to purchaseThe agent explained that they would be unable to refund the new tickets, however they could contact the airlineThe customer disagreed with the agent and requested to speak with a supervisor and agent placed him on holdWhile the call was on hold the customer disconnected the line We have requested that [redacted] 's operation center follow up directly with the travelerFor further assistance please contact [redacted] at the number listed on the email confirmationThank you

KAYAK is in receipt of this complaint The reservation [redacted] was completed on [redacted] KAYAK is an online travel search site that offers unbiased search results Fares are not guaranteed until ticketed as KAYAK is not setting the prices It is not possible for KAYAK to guarantee what other companies are selling.***r Fares are multiple one way bookings When selecting to book [redacted] ***es users are given a description of what a [redacted] ***e is The user would have seen "By combining multiple one-way bookings, [redacted] Fares allow you to find cheaper flights and more flight times that would not otherwise be availableBecause there are multiple bookings, it is important to verify fares and availability for each flight before completing any purchase."For further assistance the user will need to contact the provider that processed the reservation Thank you