Kayak.com

KAYAK is in receipt of this complaint This reservation was completed on [redacted] via KAYAK’s booking option This report was shared with KAYAK’s hotel data team and the information was updated [redacted] is the service provider for this reservation For further assistance with this reservation and the name change of the hotel please contact [redacted] service center at the number listed on your email confirmation

Complaint: [redacted] I am rejecting this response because: I have all my emails from kayak that state that a 'goodwill offering' offering will be made by kayakThe emails will also show how both kayak and [redacted] have merged and that priority was given to my caseI will prepare for Revdex.com to view all the emails between kayak and myselfMeanwhile, what else do I need to do to resolve this matterThank you Sincerely, [redacted] ***

KAYAK is in receipt of this complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers When you search specifically for an airport, KAYAK will only return rental agencies that service that airportIn this case it looks like you ran a general search for the city, which returns both airport and non-airport locationsNon-airport locations tend to offer a lower rate and that is why they display higher on the results pageThe reservation that was booked was completed on [redacted] and the location details were available for review prior to completing the reservation and in the email confirmation that was received This was a prepaid reservation charged by *** For further assistance the traveler will need to contact *** Thank you

I made a reservation though kayak.com ,for a specific date and it auto corrected for a different date It was not caught until confirmation came in email several minutes later I immediately called customer service and they were able to switch dates after talking to the hotel manager, but the rate was nearly doubled for the date that I needed and if I wanted to cancel, and look elsewhere I am still charged the full price of the room No refund I spoke with the manager at Kayak.com and this was clearly a mistake that was recognized within a few minutes and they were not willing to refund I do not recommend this website or company because if any mistake whether it be yours or how the program auto corrects , they will NOT refund

KAYAK.com is continuously giving the incorrect results with very low price quotes on the search page and then once we select the package it shows huge differenceI was made to enter my credit card and traveler details on other websites due to thisI understand it happening sometimes but everytime cannot be excusedIt is definitely bait scam, a cheap trick on consumers

KAYAK has reached out to [redacted] 's operation center who advised KAYAK that they have reached out to the customer [redacted] has advised KAYAK that the customer was advised that name changes were not permitted [redacted] canceled the booking without charging their modification fess A credit was issued for future travel and informed the customer that a penalty would be charged when using this For further assistance the customer will need to contact [redacted] as they are the service provider

This complaint has been forwarded to [redacted] who is the service provider provider for the reservation in question [redacted] 's operation team has reviewed this complaint [redacted] 's operation center has found that on September 27, [redacted] received a schedule change notification from the airlines advising that there was a flight number change and flight departure changesIt was documented that schedule change notification pm September 27th at and is also notated that WCT notification and schedule change email was requested Schedule change that occurred--- Fight number for [redacted] changed from [redacted] to [redacted] and flight departs [redacted] minutes earlier and [redacted] minutes earlier The customer called customer service on December 26th to inquire about the schedule change and our agent advised of the new timesThe customer at that time advised the agent that they would not be able to take the flight because he would be arriving at 12pm and cannot take the flight that was departing at12:15pmThe agent attempted to call the airline regarding the schedule change however the airline was closedThe customer stated that he will call the airline himself, and the call ended On December 27th the customer called advising that we never notified him about the schedule change and requested a full refund for the new tickets that he had to purchaseThe agent explained that they would be unable to refund the new tickets, however they could contact the airlineThe customer disagreed with the agent and requested to speak with a supervisor and agent placed him on holdWhile the call was on hold the customer disconnected the line We have requested that [redacted] 's operation center follow up directly with the travelerFor further assistance please contact [redacted] at the number listed on the email confirmationThank you

KAYAK is in receipt of this complaint The reservation [redacted] was completed on [redacted] KAYAK is an online travel search site that offers unbiased search results Fares are not guaranteed until ticketed as KAYAK is not setting the prices It is not possible for KAYAK to guarantee what other companies are selling.***r Fares are multiple one way bookings When selecting to book [redacted] ***es users are given a description of what a [redacted] ***e is The user would have seen "By combining multiple one-way bookings, [redacted] Fares allow you to find cheaper flights and more flight times that would not otherwise be availableBecause there are multiple bookings, it is important to verify fares and availability for each flight before completing any purchase."For further assistance the user will need to contact the provider that processed the reservation Thank you

Complaint: [redacted] I am rejecting this response because: I can see the fee listed NOW after I've already purchased it but prior to purchasing the flight there was NO FEE listed or I would not have purchased the ticket and I would have gone through [redacted] directlyAlso, when I received my receipt from [redacted] it does NOT list this additional fee Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it is a cop out Kayak is the company that I went to and they should take responsibility to ensure who they list and automatically send me to on their site is credible Consumers are not aware they are booking through other companies Sincerely, [redacted]

KAYAK is in receipt of this complaint KAYAK was able to locate a failed reservation that matches the Traveler’s name The reservation was attempted by [redacted] and failed on March 1st If the Traveler has a posted charged on their credit card the Traveler will need to contact [redacted] ’s service center for assistance The service center phone number can be found on [redacted] Thank you

KAYAK in receipt of this complaint The reservation was completed on Priceline.com and the user opted to add an optional item of Trip Protection from [redacted] *hen the user was making this reservation he was on the US locale and was given the option to add Trip Protection to the flight reservation he selected The user received a notice that [redacted] was not able to process the Trip Protection and to contact [redacted] It will be [redacted] policies on if the Trip Protection can be added to the reservation that was made For further assistance with the Trip Protection the user will need to contact [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was guaranteed it, and a KAYAK rep told me that I would be able to receive that price because I was ordering within the hours, when in reality, I was not Sincerely,*** [redacted]

Thank you for contacting KAYAKWe have been in contract with the customer regarding her reservationBelow please find KAYAK's explanation regarding this customer’s concern: As KAYAK is a search engine, this customer searched for a hotels on a specific day and was provided hotel search results that link to booking provider websites to complete a reservation Upon selecting an option offered by [redacted] , the customer clicked on the link on KAYAK's search results and was immediately connected to the [redacted] websites to make a reservationThereafter, KAYAK no longer has any responsibility, or insight, as to the customer’s reservation details, including whether or not a reservation was even completedOnce the customer clicked on the link and was taken to the [redacted] website, all communications are between the customer and [redacted] KAYAK is not responsible for the closure of [redacted] a subsidiary of Low Cost Travel GroupThe customer was informed that it would receive additional communication directly from [redacted] on its website and to inquire with any questionsThus, again, KAYAK has no responsibility for the reservation as it has no privity with this reservation Please let us know if you have further questions Thank you,

KAYAK is in the receipt of this complaintKAYAK has found two attempted reservation that were attemepted by [redacted] .com via KAYAK's booking optionThe reservation did not go through and the traveler would have received a message letting the traveler know that “We have submitted the booking but could not verify if it succeeded Please check your email for a confirmation of this bookingIf you do not receive a confirmation email please call [redacted] .com before booking again.” This message also gave [redacted] .com's service center phone numberPrices are not guaranteed until a reservation is ticketedIt is possible that the price could have change from the time the traveler attempted the

KAYAK is in receipt of this complaint The reservation [redacted] was completed on [redacted] The reservation was shared with [redacted] ’s operation center for further review It was requested that a [redacted] representative reach out to the traveler with an update For further assistance with this reservation please contact [redacted] ’s service center Thank you

Complaint: [redacted] I am rejecting this response because: as mentioned in Kayak.com's response, the charge was to be made in USDWhen payment information was entered at the site Kayak.com, no mention of a foreign transaction was madeHowever, the transaction was processed at a nbank that operates in foreign currency thus incurring foreign transaction feesHad Kayak.com warned that the transaction would be processed as a foreign transaction, I would not have completed the transactionThus, I expect reimbursement of these foreign transaction fees by Kayak in order to resolve this complaint, as I entered my payment info and agreed to the terms at Kayak.comThe amount of reimbursement I am seeking for these fees is listed in the Original complaint Sincerely, [redacted] ***

KAYAK is in receipt of this complaint background- background-origin: initial; background- KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the hotel, an online travel agency or via KAYAK through one of our third-party providers In this sense, KAYAK is a search engine and we don't guarantee prices we findAt KAYAK we don’t set prices, so it’s not possible for us to guarantee what other companies are selling Prices on airline seats, hotel rooms and car rentals can change frequently Several people may also be trying to buy the same travel option simultaneouslyAs a result, you may find on occasion that certain prices are no longer available Travelers can send KAYAK a feedback about bad prices so KAYAK can review the data we are receiving

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providersThis reservation was completed on [redacted] via KAYAK's booking optionWhen checking in for this reservation online with [redacted] it will be [redacted] 's policies that applyOnline cheand add a bag are two separate processes on [redacted] 's websiteFor further assistance with [redacted] 's online che policy please contact [redacted] 's service centerThank you

KAYAK is in receipt of this complaint For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers Upon the traveler selecting to book via KAYAK’s booking option it was stated that the booking was being completed on [redacted] via KAYAK’s booking option Prior to completing the reservation the traveler was also able to review the change and cancellation policy for the reservation and then agreed to these policies when processing the reservation The email confirmation for this reservation would have also been sent directly from [redacted] The traveler would have received an email from KAYAK that stated [redacted] was processing the reservation For further assistance with this reservation the traveler will need to contact [redacted] ’s service center at the number listed in the email confirmation that was received Thank you