Kayak.com

Complaint: [redacted]
I am rejecting this response because: When the flights were chosen and it came to pay, KAYAK's site was there to accept my credit card. If we could go back in April of 2014, the way the site was then, it would show that the payment was accepted on the kayak site. It is not up to me, only them, as to whom receives my credit card for payment. So why are they allowed to give me the run around about my 'goodwill offering' made by these emails. (Can I get some advice or guidance from Revdex.com about this matter as to what I should do or how to proceed next. Please assist me. Thank you.)
Sincerely,
[redacted]

KAYAK has reached
out directly to [redacted] who verified that by making modifications that
this does in fact change the total price of the reservation. As the
user made the modifications directly with [redacted] the user will need to
continue to work directly with [redacted] as they are the service provider
for this reservation. Thank you.

KAYAK is in receipt of this complaint.  For clarification, KAYAK lets you easily
compare hundreds of travel sites at once. Once you find the booking option that
you like, KAYAK gives you...

choices where to book. You can book with the airline,
hotel, car rental company, an online travel agency or via KAYAK through one of
our third-party providers.  
The traveler
made a reservation directly with [redacted] and forwarded her itinerary to KAYAK’s
free travel planner called My Trips.  Changing
the dates in My Trips does not change the reservation itself.  The traveler would have needed to contact
[redacted] to change the reservation as [redacted] is the service provider.  For further assistance with this past
reservation the traveler will need to contact [redacted].  Thank you.

KAYAK is in receipt of this complaint.  The reservation [redacted] was completed on [redacted]  KAYAK is an online travel search site that offers unbiased search results.  Fares are not guaranteed until ticketed as KAYAK is not setting the prices.  It is not possible for KAYAK to...

guarantee what other companies are selling.[redacted]r Fares are multiple one way bookings.  When selecting to book [redacted]es users are given a description of what a [redacted]e is.   The user would have seen "By combining multiple one-way bookings, [redacted] Fares allow you to find cheaper flights and more flight times that would not otherwise be available. Because there are multiple bookings, it is important to verify fares and availability for each flight before completing any purchase."For further assistance the user will need to contact the provider that processed the reservation.  Thank you.

KAYAK is in receipt of this complaint.  This reservation was completed on [redacted]
via KAYAK’s booking option.  This report
was shared with KAYAK’s hotel data team and the information...

was updated.  [redacted] is the service provider for this
reservation.  For further assistance with
this reservation and the name change of the hotel please contact [redacted]
service center at the number listed on your email confirmation.

Upon selecting to
book via KAYAK's booking option it was stated that the booking was
being completed on [redacted] via KAYAK. Also upon selecting agree and
book the Traveler agreed to [redacted]'s policies. For further assistance
with the refund the Traveler will need to contact [redacted]'s service
center at the number listed on the email confirmation that was
received from [redacted]. Thank you.

Complaint: [redacted]
I am rejecting this response because:
I want their policy to have to change. They should not be able to advertise a service if they are not going to keep the price the same for that service. My complaint is about their policy and customer service. Priceline and the other services keep their prices as to what you've booked. Kayak.Com portrayed themselves in their commercials as similar to priceline and the others. They should have to advertise BOLDLY that this is a "soft sale" and not a guaranteed transaction. If people knew they did not keep their word, they would not get any business. 
Sincerely,
[redacted]

KAYAK is in
receipt of this complaint and has shared this complaint with [redacted] Partner Network(formally [redacted] Partner Network) as they are the
service provider for this reservation. KAYAK has requested that
[redacted] Partner Network review this reservation...

and provide the
Traveler with an update directly. For further assistance with this
past reservation please contact [redacted] Partner Network. The service
center phone number can be found on the email confirmation. Thank
you.

For
reference, KAYAK displays the prices and itineraries retrieved from
hotels and online agencies based upon the travel criteria you
submitted to us via the search request. These are live search
results; KAYAK does not materially alter the content (ie: we pass
through the information to you for review).
You
have the opportunity to purchase an itinerary from the hotel, an
online travel agency, or using KAYAK's booking option. Once you
selected to book it was stated that the reservation was being
processed by [redacted] Partner Network via KAYAK.
KAYAK
provides reminders to travelers to verify all reservation details
before completing a any booking. For further assistance you will
need to contact [redacted] Partner Network.

KAYAK is in receipt of this complaint.  KAYAK was able to locate a failed reservation that matches the Traveler’s name.  The reservation was attempted by [redacted] and failed on March 1st.  If the Traveler has a posted charged on their credit card the Traveler will need to contact...

[redacted]’s service center for assistance.  The service center phone number can be found on [redacted].  Thank you.

For
clarification, KAYAK lets you easily compare hundreds of travel sites
at once. Once you find the booking option that you like, KAYAK gives
you choices where to book. You can book with the airline, hotel, car
rental company, an online travel agency or via KAYAK through one of
our third-party providers.
Upon
selecting to book via KAYAK's booking option at the top of the screen
and on the right hand side of the screen it was stated that the
booking was being completed on [redacted] via KAYAK and that [redacted] will
be providing the customer service for this reservation. Upon
selecting KAYAK's booking option if the traveler did not want to
process the reservation via [redacted] the traveler would be able to go
back to the search results and select a different provider. Under
the first section Review Flight and Fare there was a link that said
See fare rules. By selecting that link the traveler would have been
able to review the fare rules for the reservation.
The
traveler agreed to [redacted]'s policies by clicking the book button.
For further assistance the traveler will need to contact [redacted]'s
service center. Thank you.

Complaint: [redacted]
I am rejecting this response because:
 
The ticket I cancelled four days in advance of the return flight DID have value because [redacted] or some other travel agency resold it. My seat on that flight was sold, which I know for a fact because my colleague was on that flight and reported it 100% full. [redacted] will confirm this as well. Why does Vayama or Kayak get to keep money they never lost?
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The reservation
font-family: Verdana, sans-serif;">Confirmation
Number: [redacted] was completed on [redacted] and priceline.com is
the service provider for this reservation. 
The traveler selected to book a non-refundable hotel reservation.  Prior to completing the reservation the
cancellation policy for the reservation was stated.  For further assistance with this past
reservation the traveler will need to contact priceline.com’s service center at
the number listed on the booking receipt. 
Thank you.

Complaint: [redacted]
I am rejecting this response because:  I was contacted by [redacted].com.   They are giving me the same runaround they have always been giving me. I was not able to use the money I spent to purchase the ticket. I was forced to buy my wife another ticket from a better agency that gives better customer service and [redacted] informed me that I have a credit in the amount of the purchase price of the ticket however,  I have to spend $400 to reuse it. $100 is what they charged me to cancel it which they stated there was no fee. I dispute that, I have a credit card receipt showing I spent $100 to cancel the ticket. This is just one more lie in the litany of lies they've told me. They also told me I have to spend $300 in order to use  my $700 credit.  Remember now this is all because I simply inadvertently put my wife's married name and not her maiden name on the ticket I booked for her. This is an international flight and apparently the names must match regardless of the fact that her Hawaii drivers license which is a legal document shows her married name.
 
I am appalled that kayak.com continues to do business with an F rated company by the Revdex.com. How could such a large company refer their US customers to such a horrible company is beyond me. I have spent over five hours on the phone with [redacted]  attempting to clear this matter. Their customer service is atrocious and I promise to never do business with them again and I would encourage any customers reading this to use another service such as [redacted] unless kayak.com severs ties with [redacted].
Sincerely,
[redacted]

Upon selecting to
book this reservation it was stated that the reservation was being completed on
[redacted] via KAYAK. All emails came directly from [redacted]
letting the Traveler know there was an issue with the reservation.
The Traveler will need to continue to work with [redacted]'s service
center.

Complaint: [redacted]
I am rejecting this response because:
I have raised a complaint for [redacted]com also but I received the confirmation email too from [email protected]>.
To keep this request open, I am rejecting the response for now. If I don't get the correct response from [redacted]com, I might have to reply on this request.Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the same " no response " I have been getting from Kayak every time I called. The resort told me I would not be charged for the stay because the room was not up to par and they had no other rooms. It's simple; Kayak was not charged for the stay and they are refusing to give me a refund. Notice they never said they were charged for the stay! I am continuously getting the run around from Kayak. I would like to see the remittance from Kayak to [redacted] along with the invoice from [redacted] for the two reservations.
 
I have made a minimum of eight telephone requests for my refund and each time was given a different reason for not refunding my payment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because because Kayak has a responsibility to its users to screen and only use reputable third party vendors.   [redacted] has over 480 complaints against them on the [redacted] site alone and the number is rising.  I believe their actions are close to fraudulent.  They did a bait and switch on me.   I asked "Vere" the agenT for the $158 price.  "Vere" the agent promised to book me at $199 saying she had the authority to hold that price.  Well after trying unsuccessfully to use their website, I gave her my charge information.  Then, she lead me to believe I had that price which was still more than the $158 constantly advertised by Kayak vendors. at that time.  Then she started changing times, days and airlines, ignoring all my requests and told me she was booking me for $349 with another airline.    If you listened to the recorded conversation, I believe you would be embarrassed that you work with this vendor.    Later that night, I went back on Kayak and sure enough the price offered was $177 which is still quite far from the $349 I was charged.  [redacted] did agree and refunded me their $71 charge but $279.90 to [redacted] for a flight that was supposed to cost $158  is too much.  I would like the difference refunded to me and I would like Kayak to post a warning on this vendor that stops the screen to warn customers that the vendor has many complaints against them.  
Sincerely,
[redacted]

KAYAK is in receipt of this
complaint.  KAYAK lets you easily compare
hundreds of travel sites at once. Once you find the booking option that you
like, KAYAK gives you choices where to book. You can book with the airline,
hotel, car rental company, an online travel agency or via KAYAK...

through one of
our third-party providers. 
At KAYAK we don’t set
prices, so it’s not possible for us to guarantee what other companies are
selling.  Prices on airline seats,
hotel rooms and car rentals can change frequently. Several people may also be
trying to buy the same travel option simultaneously. As a result, you may find
on occasion that certain prices are no longer available.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
I have all my emails from kayak that state that a 'goodwill offering' offering will be made by kayak. The emails will also show how both kayak and [redacted] have merged and that priority was given to my case. I will prepare for Revdex.com to view all the emails between kayak and myself. Meanwhile, what else do I need to do to resolve this matter. Thank you.
Sincerely,
[redacted]