Kayak.com

Complaint: ***
I am rejecting this response because:There was no statement stating that changing the flight dates on the app would not affect the flight itself
Sincerely,
*** ***

KAYAK
is in receipt of this complaintThis reservation was completed on *** via KAYAK's booking optionIt will be *** policies that
apply when changing or canceling a reservationThis reservation was
canceled on
August 5th
For further assistance with this canceled reservation please contact
*** service center at the number listed on your email
confirmationThank you

Complaint: ***
I am rejecting this response because: A business should not post a price that is less than 2/3rd of the actual price unless they have assurances from the vendor that, should the vendor raise its price significantly, the customer can reverse the transaction The business of posting prices and then forcing the customer to either pay $more for the second leg or pay $cancellation fee without obtain the service desired, is not ethicalI think this activity does not serve the public interest and should be stopped
Sincerely,
*** ***

KAYAK is in receipt of this complaint. KAYAK was able to locate an attempted
reservation that matches the passenger name.
The reservation was attempted by *** via KAYAK’s booking
option. This reservation was canceled without
ticketing. Ticket prices are not
guaranteed until ticketed. *** would
have notified the traveler if the price had changed during processing the
reservation. If the traveler does not
accept the price change the reservation will be canceled and you will not be
charged. For further assistance with
this attempted reservation the traveler would need to contact *** service
center

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers The service provider for your reservation is *** Upon selecting to book using KAYAK's booking option it was stated that the reservation was being completed on *** via KAYAK's booking option and that *** would provide the customer service fo rhtis reservation For further assistance please contact ***'s service center Thank you

While the traveler did remain on KAYAK the
reservation was completed on *** *** *** (formally Travelocity
Partner Network). KAYAK is not a merchant
and does not charge credit cards The
reservation would have been charged by *** *** ***. The traveler will need to continue to work
with *** *** *** as they are the service provider

KAYAK is in receipt of this complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through
one of our third-party providers KAYAK was not able to locate a reservation that matches the email or confirmation number provided in this complaint It appears you searched on KAYAK and then selected a different online booking provider to process the reservation throughOnce you leave KAYAK's site will we not have insight into your reservation or be able to assist you. Please contact the provider you completed the reservation through for assistanceIf you are unsure who the provider is you should check your email confirmation or your credit card for details

KAYAK is in receipt of this complaint The reservation U95BQP was completed on *** and the Trip Protection was purchased throug* *** When selecting Trip Protection it stated "100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to reasons like
covered illness, injury and more" Prior to completing the reservation there was a link provided to learn more about what was covered by Trip Protection For further assistance with what is covered by the Trip Protection the traveler will need to contact *** Thank you

Complaint: ***
I am rejecting this response because:
There was no statement stating that changing the flight dates on the app would not affect the flight itself
Sincerely,
*** ***

KAYAK is in
receipt of this complaintThis reservation confirmation number
*** was completed on *** Partner Network via KAYAK's
booking optionAs *** Partner Network is the service
provider for this canceled reservation it will be
*** Partner
Network's policies that applyKAYAK has shared this report with
*** Partner Network's operation center for review
*** Partner Network's operation center found that they were
contacted by the hotel informing that they were sold out for the
concerned datesAlso *** Partner Network checked
availability in nearby hotels and found that there was no
availabilityThe hotel reservation was canceled and completely
refundedFor the flight reservation *** Partner Network
will not be reimbursing for the flight reservation***
Partner Network has reached out to the Traveler to explain everything
to the TravelerFor further assistance with the hotel reservation
please contact *** Partner Network at the number on your
email confirmationFor further assistance with your flight
reservation please contact the provider who processed the
reservation

Complaint: ***
I am rejecting this response because:
Here is your response:
"This report was shared with ***'s operation center for review***'s operation center has found in advance of ticketing at the original quoted fare $+ $= $2893.72, there was a fare increase to $+ $= $*** advised the Traveler of this change via email The customer responded and accepted the fare increase***'s operation center has found that no over charge was appliedFor further questions or assistance with this reservation please contact ***'s service center at the number listed on the email confirmation."
Here is the ORIGINAL email I received from *** about the price change:
----------------------------------
"Dear Customer,
We recently received your online booking requestUnfortunately, the airline was unable to accept the fare that was offered earlier, therefore, your booking could not be processedPer our terms and conditions on your Booking Confirmation, air fares and reservations are not guaranteed until tickets are issued. New total fare $ If you accept or reject please respond to the emailWe apologize for any inconvenience this has caused.Sincerely,Customer Care Team
------------------------------------------------
Please READ yourself, where did in the email ever mention the total new fare is "$+ $= $2971.78"??
It is a very simple casePlease do not make it so complicated.
Sincerely,
*** ***

KAYAK is in receipt of this complaint The reservation
Verdana; background-">*** was processed by *** The traveler used KAYAK to search for the hotel and completed the reservation with *** The traveler will need to contact *** service center at the number listed on the email confirmation Thank you

KAYAK is in
receipt of this complaintThis reservation was completed on ***
via KAYAK's booking optionKAYAK has contacted *** on behalf of
the userKAYAK has found that the user modified the reservation
which changed the total of the reservationFor
further assistance
with this reservation the user will need to contact *** as they are
the service provider for the reservationThank you

KAYAK is in receipt of this complaint*** is an online travel search site that returns results from many different providers The reservation *** was completed on *** The
traveler used KAYAK to search and selected to book through a third party provider In the Terms and Conditions for this reservation it did stated that Bed types, smoking preference, and in-room amenities are subject to hotel availabilityAny incidental charges will be assessed to you by the hotel upon check-out, including parking fees, phone calls and room service The Traveler will need to contact *** service center for further assistance with this reservationThe service center phone number can be found on the email confirmation that was received Thank you

KAYAK is in
receipt of this complaint. While the
traveler remained on KAYAK the reservation reservation was completed on ***
Upon
selecting to book this reservation there was
a break down of the charges which
showed a *** Payment Fee of *** and a Travelfusion Service Fee
of ***The total for this reservation was ***. It was
also stated that “All prices in ***Your Bank's Exchange Rate and Currency
Transaction Fees may apply.” Upon
selecting to book this reservation the Traveler agreed to ***’s polices as
well as the total price in *** for this reservation.
For further assistance with this reservation the Traveler will need to
contact ***’s service center at the number listed on the email confirmation
as *** is the service provider for this reservation. Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

KAYAK is in
receipt of this complaintWe were unable to find a reservation
processed using KAYAK's booking option that matches the Traveler's
name, email or phone number
It appears
the
traveler used KAYAK to search and selected a different online booking
provider to process the reservation throughOnce you leave KAYAK's
site will we not have insight into the reservation or be able to
assist the traveler
Please contact the
provider you completed the reservation through for assistanceIf
the traveler is unsure who the provider is the traveler should check
the credit card details and contact that provider Thank you

Complaint: ***
I am rejecting this response because:I did everything through kayak
Sincerely,
*** ***

KAYAK
is in receipt of this complaintThis reservation *** was
attempted by *** via KAYAK's booking optionUpon attempting
this reservation the Traveler would have received
an error message
advising the Traveler to contact ***The Traveler also
received an email from *** letting the Traveler know that the
reservation was not processed
The
Traveler does not have a confirmed reservationFor further
assistance with this attempted reservation the Traveler will need to contact
***'s service center Thank you

KAYAK is in receipt of this
complaint. For clarification, KAYAK lets
you easily compare hundreds of travel sites at onceOnce you find the booking
option that you like, KAYAK gives you choices where to bookYou can book with
the airline, hotel, car rental company, an online travel agency
or via KAYAK
through one of our third-party providers.
Upon the traveler selecting to book via KAYAK’s booking
option it was stated that the booking was being completed on *** via KAYAK’s
booking option. Prior to completing the
reservation the traveler was also able to review the change and cancellation
policy for the reservation and then agreed to these policies when processing
the reservation. The email confirmation
for this reservation would have also been sent directly from *** The traveler would have received an email from
KAYAK that stated *** was processing the reservation. For
further assistance with this reservation the traveler will need to contact
***’s service center at the number listed in the email confirmation that was
received. Thank you