Kayak.com

KAYAK is in receipt of this complaint.  The reservation the Traveler is referencing was completed on Priceline.com.  Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel...

Notices.”  This is a clickable option that shows the policies for the reservation including the cancellation policy. For reference the cancellation policy was that the reservation was a non-refundable reservation.  By the Traveler clicking the Agree & Book button they have agreed to these policies.   For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
 
I called [redacted] and was told they have no record of these bookings. These are Kayak bookings. These are the same stalling tactics I have experienced from Kayak each of the more than five times I requested a refund. They tell me I need to call someone else such as the [redacted] hotel and each time I am told this IS Kayak solely. 
 
Ask Kayak to provide proof the [redacted] charged them for my stay. I was assured there would be no charges from [redacted]. These stalling tactics and attempts to shift the responsibility are classic for a concern that is attempting to distort the truth.
 
I am not able to allow Kayak to keep my hard earned money for no good reason.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did everything through kayak 
Sincerely,
[redacted]

This reservation
was completed on [redacted] via KAYAK's booking option. KAYAK is
not the service provider for this reservation the service provider is [redacted]. Prior to completing
the reservation it stated that the booking was being completed on
[redacted] via KAYAK's booking option and that [redacted] will be
providing the customer service for this reservation. The charges for
this reservation were in fact charged in USD for this reservation.
The traveler is able to view a statement “your credit card may show
one or more charges with a total price of USD 3783.28.” by viewing
the reservation directly on [redacted]'s website. For further
assistance with this reservation and matters pertaining to billing
the traveler will need to contact [redacted]'s service center at the
number listed on the email confirmation.

KAYAK
is in receipt of this complaint. The reservations were completed on
[redacted] via KAYAK's booking option. It will be [redacted]'s refund
policies that apply. Refund may take 2-3 billing cycles to be
refunded. As [redacted] is the...

service provider for these reservations
please contact [redacted]'s service center for an update on the status of
your refunds. Thank you

KAYAK is in receipt of this complaint.  The reservation [redacted] was completed on [redacted].  The reservation was shared with [redacted]’s operation center for further review.  It was requested that a [redacted] representative reach out to the traveler with an update.  For further...

assistance with this reservation please contact [redacted]’s service center.  Thank you.

KAYAK is in
receipt of this complaint.  While the
traveler remained on KAYAK the reservation reservation was completed on [redacted].
   Upon
selecting to book this reservation there was a break down of the charges which
showed a [redacted] Payment Fee of 1.04 [redacted] and a...

Travelfusion Service Fee
of 5.29 [redacted]. The total for this reservation was 58.29 [redacted].   It was
also stated that “All prices in [redacted]. Your Bank's Exchange Rate and Currency
Transaction Fees may apply.”  Upon
selecting to book this reservation the Traveler agreed to [redacted]’s polices as
well as the total price in [redacted] for this reservation. 
For further assistance with this reservation the Traveler will need to
contact [redacted]’s service center at the number listed on the email confirmation
as [redacted] is the service provider for this reservation.  Thank you.

For
clarification, KAYAK lets you easily compare hundreds of travel sites
at once. Once you find the booking option that you like, KAYAK gives
you choices where to book. You can book with the airline, hotel, car
rental company, an online travel agency or via KAYAK through one of
our third-party providers.
Upon
selecting to book using KAYAK's booking option it was stated that the
booking was being completed on [redacted] and that [redacted] would provide
the customer service for the reservation. It will be [redacted] policies that would apply if the fare change while the reservation
was being processed. If the traveler does not accept the price
change the reservation would be canceled without ticketing. For
further assistance with [redacted] policies the traveler will need to
contact [redacted] service center.

Complaint: [redacted]
I am rejecting this response because: When the flights were chosen and it came to pay, KAYAK's site was there to accept my credit card. If we could go back in April of 2014, the way the site was then, it would show that the payment was accepted on the kayak site. It is not up to me, only them, as to whom receives my credit card for payment. So why are they allowed to give me the run around about my 'goodwill offering' made by these emails. 
(Can I get some advice or guidance from Revdex.com about this matter as to what I should do or how to proceed next. Please assist me. Thank you.)
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The...

reservation the Traveler is referencing was completed on Priceline.com.  Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel Notices.”  This is a clickable option that shows the policies for the reservation including the cancellation policy. For reference the cancellation policy was that the reservation was a non-refundable reservation.  By the Traveler clicking the Agree & Book button they have agreed to these policies.   For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center.  Thank you.

Complaint: [redacted]
I am rejecting this response because: as mentioned in Kayak.com's response, the charge was to be made in USD. When payment information was entered at the site Kayak.com, no mention of a foreign transaction was made. However, the transaction was processed at a non-US bank that operates in foreign currency thus incurring foreign transaction fees. Had Kayak.com warned that the transaction would be processed as a foreign transaction, I would not have completed the transaction. Thus, I expect reimbursement of these foreign transaction fees by Kayak in order to resolve this complaint, as I entered my payment info and agreed to the terms at Kayak.com. The amount of reimbursement I am seeking for these fees is listed in the Original complaint.
Sincerely,
[redacted]

KAYAK is in receipt of this
complaint.  For clarification, KAYAK lets
you easily compare hundreds of travel sites at once. Once you find the booking
option that you like, KAYAK gives you choices where to book. You can book with
the airline, hotel, car rental company, an...

online travel agency or via KAYAK
through one of our third-party providers. 
Upon the traveler selecting to book via KAYAK’s booking
option it was stated that the booking was being completed on [redacted] via KAYAK’s
booking option.  Prior to completing the
reservation the traveler was also able to review the change and cancellation
policy for the reservation and then agreed to these policies when processing
the reservation.  The email confirmation
for this reservation would have also been sent directly from [redacted].  The traveler would have received an email from
KAYAK that stated [redacted] was processing the reservation.   For
further assistance with this reservation the traveler will need to contact
[redacted]’s service center at the number listed in the email confirmation that was
received.  Thank you.

KAYAK in receipt of this complaint.  The reservation was completed on Priceline.com and the user opted to add an optional item of Trip Protection from [redacted]hen the user was making this reservation he was on the US locale and was given the option to add Trip Protection to the flight...

reservation he selected.  The user received a notice that [redacted] was not able to process the Trip Protection and to contact [redacted]  It will be [redacted] policies on if the Trip Protection can be added to the reservation that was made.   For further assistance with the Trip Protection the user will need to contact [redacted].  Thank you.

KAYAK is in receipt of this complaint.   KAYAK lets travelers easily search hundreds of travel sites at once. Once the traveler finds the booking option that they like, KAYAK gives travelers choices where to book. Travelers  can book with the airline, hotel, car rental company, an...

online travel agency or via KAYAK through one of our third-party providers.   At KAYAK we do not set prices, so it is not possible for KAYAK to guarantee what other companies are selling.  Prices on hotel rooms can change frequently. Several people may also be trying to buy the same travel  option simultaneously. As a result, the traveler may find on occasion that certain prices are no longer available.  Thank you.

This complaint has been forwarded to [redacted] who is the service provider provider for the reservation in question. [redacted]'s operation team has reviewed this complaint. [redacted]'s operation center has found that on September 27, 2013 [redacted] received a schedule change...

notification from the airlines advising that there was a flight number change and flight departure changes. It was documented that schedule change notification pm September 27th at 2017 and is also notated that WCT notification and schedule change email was requested.
 
Schedule change that occurred--- Fight number for [redacted] changed from [redacted] to [redacted] and flight departs [redacted] 95 minutes earlier and [redacted] minutes earlier.
The customer called customer service on December 26th to inquire about the schedule change and our agent advised of the new times. The customer at that time advised the agent that they would not be able to take the flight because he would be arriving at 12pm and cannot take the flight that was departing at12:15pm. The agent attempted to call the airline regarding the schedule change however the airline was closed. The customer stated that he will call the airline himself, and the call ended.
 
On December 27th the customer called advising that we never notified him about the schedule change and requested a full refund for the new tickets that he had to purchase. The agent explained that they would be unable to refund the new tickets, however they could contact the airline. The customer disagreed with the agent and requested to speak with a supervisor and agent placed him on hold. While the call was on hold the customer disconnected the line.
We have requested that [redacted]'s operation center follow up directly with the traveler. For further assistance please contact [redacted] at the number listed on the email confirmation. Thank you.

[redacted] is in receipt of this complaint.  This reservation was completed on [redacted] Partner Network via [redacted]’s booking option. 
[redacted] Partner Network is the service provider for...

this
reservation.  At the time of this
reservation if you encountered an issue at the hotel you would have need to
contact [redacted] Partner Network for assistance. 
The traveler has also reached out to [redacted] and [redacted] found that [redacted] Partner Network sent an email letting the traveler know that the reservation was
refunded.  For further assistance please
contact [redacted] Partner Network.  Thank
you.

KAYAK
is in the receipt of this complaint. KAYAK has found two attempted
reservation that were attemepted by[redacted].com via KAYAK's booking
option. The reservation did not go through and the traveler would
have...

received a message letting the traveler know that “We
have submitted the booking but could not verify if it succeeded.
Please check your email for a confirmation of this booking. If you do
not receive a confirmation email please call[redacted].com before
booking again.” This message also gave[redacted].com's service
center phone number. Prices are not guaranteed until a reservation
is ticketed. It is possible that the price could have change from
the time the traveler attempted the

Complaint: [redacted]
I am rejecting this response because:
Kayak is just passing the buck. It is not tacking any responsibility for something that was sold on its website. Kayak could and should do more to resolve the issue;, such as contacting [redacted] to pressure them to fix the problem or stop doing business with a company with such bad rep as [redacted] all together.
Now I know it is [redacted]'s policy to take two or three business cycles to refund the money, but because it is their policy doesn't make it right or better. I will still be short $2200 for six months, since mid April (four months ago) when I paid on the KAYAK website until two or three months from now, when ever [redacted] decides to give me part of my money back, because they already told me they were going to keep their commission although it was them who canceled.
[redacted]

KAYAK is in receipt of this complaint. KAYAK's travel management tool known as Trips provides courtesy trip updates, for this specific booking a trip alert email was generated with updated itinerary details ( generation June 25th 24 hours before the flight,)- as per standard procedure all notices...

remind travelers to verify details directly with the airline provider - in this case " Call TAME Linea A[redacted]t [redacted] to verify departure time. Sometimes flight statuses are wrong, and you wouldn't want to miss your flight.  Prior to this courtesy Trip Alert a change notification was sent to the primary traveler on the reservation from the provider who processed the reservation. Once the traveler received the Trip Alert, it would have been the traveler’s responsibility to verify the flight details.  For further assistance the traveler will need to contact the service provider for this reservation.  Thank you.

KAYAK is in receipt of this complaint.  The reservation Confirmation
Number: [redacted] was completed on [redacted] and priceline.com is
the service...

provider for this reservation. 
The traveler selected to book a non-refundable hotel reservation.  Prior to completing the reservation the
cancellation policy for the reservation was stated.  For further assistance with this past
reservation the traveler will need to contact priceline.com’s service center at
the number listed on the booking receipt. 
Thank you.