Kayak.com

Complaint: ***
I am rejecting this response because this happened beforeIt's the system kayak is marketing to the consumerThey knew there were no hotels for a mile radius on the day requestedThe date submitted was correctKayak changed the date
Sincerely,
*** ***

This
reservation was completed on Vayama via KAYAK's booking option
Vayama is the service provider for this reservation and it is
Vayama's policies that applyFor further assistance the Traveler
will need to contact Vayama's service center at the number listed on
the email confirmationThank you

The
hotel reservation referenced was voided due to a data anomaly The
website Terms & Conditions of Use call out potential data issues
Nevertheless this traveler
has been reached out to and provided a
courtesy gesture for the inconvenience encounteredThe traveler
responded they were satisfied with the gesture
Thank you

Complaint: ***
I am rejecting this response because:
Very little in this response is correctOne representative told me offices were closedI called and indeed they were openThe next representative could not explain why she had a record of sending me the September email but no record of the email that I received on December 26thI did not indicate that I would arrive in Honolulu at 12:but rather 12:which was way past departure for the Honolulu to Kona flightFinally, at no time did I disconnect while on holdAs stated previously, the Kayak represented came back on the line several times to apologize for the long wait and that she still hadn't been able to get a supervisorIn the end, she came on the line a final time, said that she still couldn't find a supervisor and would it be ok if one called me back within the hourI agreedNo one called backIt is not a surprise that various representatives and or supervisors would adjust their stories to make a poorly managed customer service issue seem more positive for themselves and the companyMy wife can verify these conversations since all calls were on speakerphoneAlso I can verify the times and lengths of calls through my cell phone records
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have raised a complaint for ***com also but I received the confirmation email too from [email protected]>
To keep this request open, I am rejecting the response for nowIf I don't get the correct response from ***com, I might have to reply on this requestSincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

The email confirmation for this reservation would have been
sent directly from ***. The traveler
would have needed to send the itinerary to ***. KAYAK is not the service provider for this
reservation. All changes would have
needed to go through *** as they are the provider who processed the
reservation The confirmation from *** of the changes could have been sent to *** to update the trip or the traveler can manually update the trip once they made the changes with *** . For further assistance the traveler will need
to contact *** as they are the service provider for the reservation

Complaint: ***
I am rejecting this response because:I want their policy to have to changeThey should not be able to advertise a service if they are not going to keep the price the same for that serviceMy complaint is about their policy and customer servicePriceline and the other services keep their prices as to what you've bookedKayak.Com portrayed themselves in their commercials as similar to priceline and the othersThey should have to advertise BOLDLY that this is a "soft sale" and not a guaranteed transactionIf people knew they did not keep their word, they would not get any business.
Sincerely,
*** ***

KAYAK is in receipt of this complaint As KAYAK is a US company, KAYAK is prohibited from displaying fares of certain carries as governed by the US Treasury Office of Foreign Asset Controls Thank you

Predictive airline pricing was so awfulfollowed kayak's advice according to their "forecast" (which I now realize never says anything but BUY) and like weeks later the same exact flight is $cheaper (lost $a person)So frustrating, deceiving, and actually heartbreaking, $is a ton of money to be scammed out ofNever trusting or buying through Kayak againI heard *** is coming out with a predictive forecast, hopefully it's not awful like Kayak

KAYAK is a travel
tool that allows users search for travel, users are provided numerous travel options and choices on where to complete a bookingKAYAK is not an online booking provider, we do not set rates or sell the travel serviceInstead these actions would be executed by the online booking providerThe referenced rental car reservation was completed on *** via KAYAK’s website Throughout the online booking form information was displayed noting “Reservation completed on ***” and “*** will provide the customer service for this booking”The reservation would be subject to the terms and conditions and policies set forth by *** and specific information regarding reservation guarantee and policies would be determined by ***
Since KAYAK is not the online booking or service provider we will not have access to the reservation system thus we are unable to assist with the referenced service issueInstead the customer would need contact *** in order to determine what, if any, accommodation is available due to the inventory availability issueRegarding rental car damage protection - an option to purchase rental car damage protection from *** was presented during the online booking, this option was selected The said policy was sold by ***An email confirmation including policy information would have been forwarded by ***All service inquiries would be directed to *** (contact information listed on the booking confirmation details)Thank you

KAYAK is in receipt of this complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through
one of our third-party providers Airline prices are not guaranteed until ticketed At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling In this sense, KAYAK is a search engine and we can't guarantee prices we find Prices on airline seats, hotel rooms and car rentals can change frequentlySeveral people may also be trying to buy the same travel option simultaneouslyAs a result, you may find, on occasion, that certain prices are no longer available For further assistance you will need to contact the provider you selected to book with Thank you

Complaint: ***
I am rejecting this response because:There was no statement stating that changing the flight dates on the app would not affect the flight itself
Sincerely,
*** ***

KAYAK
is in receipt of this complaintThis reservation was completed on *** via KAYAK's booking optionIt will be *** policies that
apply when changing or canceling a reservationThis reservation was
canceled on
August 5th
For further assistance with this canceled reservation please contact
*** service center at the number listed on your email
confirmationThank you

Complaint: ***
I am rejecting this response because: A business should not post a price that is less than 2/3rd of the actual price unless they have assurances from the vendor that, should the vendor raise its price significantly, the customer can reverse the transaction The business of posting prices and then forcing the customer to either pay $more for the second leg or pay $cancellation fee without obtain the service desired, is not ethicalI think this activity does not serve the public interest and should be stopped
Sincerely,
*** ***

KAYAK is in receipt of this complaint. KAYAK was able to locate an attempted
reservation that matches the passenger name.
The reservation was attempted by *** via KAYAK’s booking
option. This reservation was canceled without
ticketing. Ticket prices are not
guaranteed until ticketed. *** would
have notified the traveler if the price had changed during processing the
reservation. If the traveler does not
accept the price change the reservation will be canceled and you will not be
charged. For further assistance with
this attempted reservation the traveler would need to contact *** service
center

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers The service provider for your reservation is *** Upon selecting to book using KAYAK's booking option it was stated that the reservation was being completed on *** via KAYAK's booking option and that *** would provide the customer service fo rhtis reservation For further assistance please contact ***'s service center Thank you

While the traveler did remain on KAYAK the
reservation was completed on *** *** *** (formally Travelocity
Partner Network). KAYAK is not a merchant
and does not charge credit cards The
reservation would have been charged by *** *** ***. The traveler will need to continue to work
with *** *** *** as they are the service provider

KAYAK is in receipt of this complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through
one of our third-party providers KAYAK was not able to locate a reservation that matches the email or confirmation number provided in this complaint It appears you searched on KAYAK and then selected a different online booking provider to process the reservation throughOnce you leave KAYAK's site will we not have insight into your reservation or be able to assist you. Please contact the provider you completed the reservation through for assistanceIf you are unsure who the provider is you should check your email confirmation or your credit card for details

KAYAK is in receipt of this complaint The reservation U95BQP was completed on *** and the Trip Protection was purchased throug* *** When selecting Trip Protection it stated "100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to reasons like
covered illness, injury and more" Prior to completing the reservation there was a link provided to learn more about what was covered by Trip Protection For further assistance with what is covered by the Trip Protection the traveler will need to contact *** Thank you