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Description: Online Travel Agency, All Other Travel Arrangement and Reservation Services (NAICS: 561599)
Address: 7 Market St, Stamford, Connecticut, United States, 06902-5810
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KAYAK is in receipt of this complaint [redacted] is the service provider for this reservationThe email confirmation for this reservation was sent directly from [redacted] [redacted] reached out directly to the Traveler to advise the Traveler of an issue and to work with the TravelerIt will be [redacted] 's policies that apply when processing a refund for this reservationFor further assistance or questions pertaining to the refund status please contact [redacted] 's service center at the number listed on the email confirmation
KAYAK is in receipt of this complaintKAYAK has shared this with [redacted] operation center as they are the service provider for the canceled reservationFor further assistance with this reservation the Traveler will need to continue to work with [redacted] Thank you
KAYAK is a travel tool that allows users search for travel, users are provided numerous travel options and choices on where to complete a booking.KAYAK is not an online booking provider, we do not set rates or sell the travel serviceInstead these actions would be executed by the online booking provider.The referenced rental car reservation was completed on [redacted] via KAYAKโs website Throughout the online booking form information was displayed noting โReservation completed on ***โ and โ [redacted] will provide the customer service for this bookingโThe reservation would be subject to the terms and conditions and policies set forth by [redacted] and specific information regarding reservation guarantee and policies would be determined by *** Since KAYAK is not the online booking or service provider we will not have access to the reservation system thus we are unable to assist with the referenced service issueInstead the customer would need contact [redacted] in order to determine what, if any, accommodation is available due to the inventory availability issue.Regarding rental car damage protection - an option to purchase rental car damage protection from [redacted] was presented during the online booking, this option was selected The said policy was sold by [redacted] An email confirmation including policy information would have been forwarded by [redacted] All service inquiries would be directed to [redacted] (contact information listed on the booking confirmation details).Thank you
Complaint: [redacted] I am rejecting this response because: this does not address my complaint, rather Kayak is pointing the finger and not taking responsibility I went to Kayak.com to book a ticket, then received an email confirmation, and later found out it was not purchased Because of this, as explained in my previous response, I'm out $ I expect Kayak to take some responsibility and not try to pass the buck Or at the very least, work with their partners to find a solution Sincerely, [redacted]
Upon selecting to book via KAYAK's booking option it was stated that the booking was being completed on [redacted] via KAYAKAlso upon selecting agree and book the Traveler agreed to [redacted] 's policiesFor further assistance with the refund the Traveler will need to contact [redacted] 's service center at the number listed on the email confirmation that was received from [redacted] Thank you
For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers I have share this complaint with [redacted] for further review as they are the service provider for the reservationA representative from [redacted] will reach out directly to the travelerThank you
KAYAK has reviewed both emails that were sent on May 16th and on on May 18th saying the reservation was unsuccessfulBoth emails were sent from [redacted] as they are the service provider for this reservation For further assistance the Traveler will need to contact [redacted] 's service center at the number on the email received from [redacted]