The Huntington National Bank [redacted]
[redacted]
[redacted]
February 22, 2017 Revdex.com [redacted]
[redacted]
Re: Revdex.com Case 12002298 Huntington Case #: 00327010 Dear [redacted]: Thank you for...
contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 21, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, [redacted] Huntington National Bank
I wasn't set up with online banking in the beginning. I got 1 courtesy fee waived when I was set up with online banking, but I would like the other fee waived as well.
Regards, [redacted]
Dear Ms. [redacted]
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated December 13, 2015, regarding your checking account ending in [redacted] held with Huntington National Bank (“Huntington”). Huntington received this complaint for review on December 14,...
2015.
According to our records, your bill payment check was mailed on November 20, 2015, and was cashed by [redacted]’S on November 25, 2015. As stated on the bill payment page of your online banking, paper checks will be mailed via the U.S. Postal Service and should be scheduled at least 5 business days before it is due. Your bill payment check was cashed on the third business day which is within these standards. We have no record of a bill payment being made to COMCAST. We have enclosed a copy of the cashed bill payment check made payable to [redacted]’S for your convenience.
When you called our customer service center on December 8, 2015, to inquire about the bill payment to [redacted]’S, research case # [redacted] was entered. On December 10, 2015, the researcher contacted [redacted]’S and verified the $30.00 payment was received and applied to your account on November 25, 2015. A letter was sent to you on December 10, 2015, informing you of the findings of the research along with a copy of the cashed check to [redacted]’S.
If you have any additional questions or concerns regarding your payment, please contact [redacted]’S at ###-###-####. You’re also welcome to contact me at ###-###-#### or ###-###-####, extension 10142 if have any further concerns.
Sincerely,
John W[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on March 6, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
January 18, 2017 Revdex.com OF CENTRAL OHIO, INC ATTN: CATHERINE MCLAUGHLIN 1169 DUBLIN RD COLUMBUS OH 43215-1005 Re: Revdex.com Case #: 11756920 Huntington Case #: 00304996 Dear Ms. McLaughlin: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 6, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 17, 2018 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted Ms. [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I’m writing in response to your rebuttal to the Revdex.com case regarding your installment loan account number ending in [redacted] with The Huntington National Bank (“Huntington”). Huntington received this matter on August 27, 2015 for review.
First, please accept our apologies for a typographical error made on our first reply. Originally, we stated that this loan was opened on March 13, 2015. The correct date was May 13, 2015 at [redacted]
Please know that we have completed a thorough review of this matter. We will attempt to answer your concerns in the order that you have listed them in this rebuttal.
You stated that you purchased your vehicle at [redacted], however the information provided to Huntington states that this vehicle was purchased at [redacted].
· Please note that [redacted] may be doing business as [redacted].
You stated that you do not understand why you did not receive a phone call on this matter prior to being auto enrolled. When we did provide proof of insurance on July 24th, (which I believe was left out of their summary), my insurance agent advised they spoke with Huntington and "it was all set". Huntington neglected to inform me or my insurance company that the policy was dated incorrectly.
· Huntington’s policy is to send correspondence letters to our customers regarding missing insurance policies. Our letters include detailed information on what information is missing and how to provide it to us once it is obtained.
· When Huntington reviewed the information provided by your insurance company, a notification letter was sent to you with detailed information to what was needed to correct the lapse in coverage.
You stated: My allegation of collusion: My insurance policy from [redacted] covers the vehicle for 6 months at a premium at $386.22. Huntington's "insurance" premium is $577 for the period of 5/13/2015- 7/24/2015, which is approximately 10 weeks.
· As stated in our July 15, 2015 correspondence letter, “the purchased insurance is generally more expensive than the insurance you can buy yourself. We strongly encourage you to purchase your own insurance”.
· This policy is based off a percentage of the loans balance.
You stated: I am in process of providing the proof that I was actually insured by [redacted] on 5/13/15 and should have that to Huntington later today. Would like to know if Huntington will then drop their insurance; and refund me the premium? I will in turn drop the complaint.
· On August 27, 2015, Huntington contacted your [redacted] agent on your behalf. Your agent agreed to make an underwriting exception and agreed to backdate that insurance coverage to the date of the loan origination (May 13, 2015).
· Huntington canceled the policy purchased and removed the premium from your installment loan.
· Your account is now paid up to September 27, 2015.
You stated: Lack of Communication and Misinformation:
· As stated in your complaint, we offered to have a supervisor contact you in regards to the lapse in coverage, however you declined.
· Our records show that the conversation between you and [redacted]r were in regards to researching the information that was provided to Huntington. [redacted] stated that if the information provided does not show a lapse of coverage, you will receive a full refund within a couple of days.
The information provided to Huntington on July 24, 2015 stated that there was a lapse in coverage.
Based upon your comments, we understand that you are dissatisfied with your experience, and we apologize that we did not meet your expectations. If you need further assistance you are welcome to call me directly at [redacted].
Dear Revdex.com: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on September 8, 2016 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on July 17, 2017 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
From: [redacted] Sent: Monday, May 22, 2017 7:16 PMCc: [redacted]Subject: Revdex.com: Complaint Management: ID #[redacted]May 22, 2017Dear [redacted]This is to inform you that I received a call from Huntington National Bank. This complaint has been resolved satisfactorily.[redacted]
[[ For the record, this is [redacted], [redacted]'s father. who is writing .]] This message is in response to the message that you have received from , I don't know how to figure this organization out ?? Are we dealing with an Insurance company, or with a bank ?? First off ,my daughter does not want the problems that she has been having with the above, closed out. [redacted] and I, will be providing you with further information, that I hope,[[ in my op[redacted]on will show the possible incompetent people we are dealing with.] My daughter received a bill from Safeco Insurance , today 11/02/2015, for $26.32, for premium amount still owed, for which they are saying [redacted] never cancelled their policy ?? This is where the possible incompetence comes to play,!! I am holding in my hands right now, [[ and will be glade to forward it to you ]] A copy of an E-Mail, which my son in law,[redacted] [redacted]'s husband , wrote to a Shari l[redacted], at Huntington .com. This e-mail was sent on September 20,2015 at 8;56 P.M. it is regarding cancelling their policy for Safe Co Insurance, My daughter and son in law's policy was not due to be renewed until Sept.28/2015, So as any hopefully half way intelligent individual should be able to figure out , My daughter and so in law, did not want Insurance coverage with this company any more. This is what my son in law wrote to the company,-- Just to let you know that my wife and I have signed up with another insurance company, that provides a cheaper rate , and do not have to include her [ [redacted] ] parents. We're , letting this policy run out on the 28 [ which would be Sept. ] before the other takes effect. I don't know how much plainer than that it could be,?? In our op[redacted]on, this is just harassment , possibly coming in some type of pay back, for reporting them to the Revdex.com . The one time that a [redacted], had called she mentioned some thing about their policy not being cancelled,? But obviously, it clearly was cancelled, even then , the [redacted], had said that there would not be any charge for the [[ what they are saying not cancelled policy.]] [[ Bingo ] When this same [redacted] had called, I was recording the conversation, which would show proof of their further possible LIES ?? Another possible critical point,-- In the message that was sent to you, dated actually I can not find a date on the message that was sent to you, how un professional is that ? ?? It was from a Beth P[redacted] Huntington Insurance Inc. ###-###-#### .It states ,that all licensed drivers in the house hold must be listed ?? Now, Back to the conversation, which I had [[[redacted] ] last week, I specifically had asked the [redacted] who I spoke to, would all that live in the same house hold, and are licensed, have to be on the policy ?? [redacted]'s , response was , NO. Than this Beth states, that Upon request, [On who's request? ] your parents were rated on your policy, since we did not have access , [[ or maybe they erased them ] to any recordings of calls between you and Mr. R[redacted], we can not confirm or deny you were given the opportunity to exclude your parents from the policy. As to the above, I have the recorded conversation, that I [redacted] , had with a [redacted] a Safe Co Insurance agent , proving what [redacted] had said when asked if all licensed drivers in the house have to be included on the policy's, and also I had asked for Insurance quotes , which every thing would still be the same as when my daughter and son in law, had their policy, I had asked this [redacted] two or three times, about how much more the policy would be if all four of us were on the policy, and that is where I came up with the difference of costing $14.50 more each month.?? So as I hope you can plainly see, how this company may be trying to JERK around my daughter and son in law ?? Two very important notes, [ 1 ] When we spoke to a [redacted] [ from Huntington insurance ] she had said that my daughter and son in law, would not be charged , for what they said not canceling their policy ] Which we have proof that they did cancel their policy ] And I have the conversation recorded to prove the above.[ 2] Some how , the people that we have been trying to speak to rationally , claim that they have no proof of any conversations, or they plain do not want to bother finding them ? And again, I have the recorded proof backing up all of my statements. , Now, how conveniently, This supposed [redacted], of Insurance [redacted] a [redacted], states based on the explanation of guidelines provided to agents by safeco insurance and the refund being processed by safeco, we are considering this inquiry closed as the requests made in your Revdex.com inquiry have been addressed, Well, in my op[redacted]on, the Revdex.com's requests , have not been addressed properly , but maybe to the liking of the insurance company, after looking at all the enclosed information that I have provided, can you honestly believe any thing that these I will be nice and call them people, are trying to possible snow ball you with ?? I told my daughter, I would like to take her to our nearest Huntington Bank, tomorrow, ask to talk to a manager, and explain the situation to them, this way I can play the recorded conversation which I had with a Safeco insurance broker, which a [redacted] said I was mislead, and that this [redacted] had no business telling me about ?? Real nice a fellow employee talking bad about another employee ? I will try to keep you informed about the out come with Huntington bank, and see what possible mutual connections, Also please note, the other when [redacted] called, it was supposed to be with the manage, which [redacted] said that the manager did nit want to talk to my daughter ?? Also, Please note, DO NOT CLOSE OUT THIS CASE, AS WE ARE FAR FROM GETTING THINGS STRAIGHTENED OUT. Thank you , again for your help in this very disturbing matter. Sincerely.. [redacted] and [redacted] 11/02/2015
The Huntington National Bank Customer Advocacy Team EA1W02 P.O. Box 1558 Columbus, Ohio 43216 August 7, 2017 Revdex.com 1169 DUBLIN RD. COLUMBUS OH 43215 Re: Revdex.com Case 12302640 Huntington Case #: 00415721 Dear Catherine McLaughlin: Thank you for contacting...
The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 1, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call to customer:
-Apologized for any inconvenience and thanked him for bring his concern to our attention
-Confirmed that lock box has not been used since May 2015
-Refunded $1,415.00 in lock box fees and $75.00 in extended overdraft fees and $72.00 in nsf fees due to...
associate error in not closing lock box when requested
-Per customer’s request transferred all refunded fees on account ending in [redacted] to his new account ending in [redacted] and closed old account ending in 5105
-Provided PRU contact info for any other questions or concerns
Dear Mr. [redacted]: I’m writing in response to your complaint filed with the Revdex.com regarding payments made to your Huntington installment loan account number ending in [redacted]. Huntington received this matter on May 24, 2016 for review. It was a pleasure talking with you on the...
telephone and this letter is a follow up to our conversation. According to the information on file, on January 18, 2016, you purchased a vehicle at [redacted]. During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington with a first payment due date of March 3, 2016. Please note the following timeline: March 2, 2016: Our records show that you called our Phone Bank customer service to discuss your payment due on March 3, 2016. After reviewing the telephone conversation, we found that you asked if you could make a payment from your debit card. We explained that we could take a payment over the phone by using your checking account and routing number. You then asked “what if I do not have a checking account”. Our representative asked if she could place you on hold. While you were on hold, our records show that you disconnected the telephone call. March 28, 2016: Our Customer Assistance Team called you to inquire about the March 3, 2016 past due payment. During this telephone call: You agreed to make an electronic Speed Payment in the amount of $517.40 ($258.70 for the past due March 3, 2016 payment and $258.70 for the April 3, 2016 payment).You agreed to sign up for our Automatic Funds Transfer payment service. We gathered the required information (account and routing number to debit) and explained that an authorization form will be sent to you to sign and return, in order for this service to start for your May 3, 2016 payment. Unfortunately, Huntington does not have a record of receiving your signed authorization form needed to start the Automatic Funds Transfer service. May 24, 2016:Our Customer Assistance Team called you to inquire about the May 3, 2016 past due payment. During this telephone call:You agreed to make an electronic Speed Payment in the amount of $258.70 for the past due May 3, 2016 payment.You agreed to make a “future dated” electronic Speed Payment in the amount of $258.70 for the June 3, 2016.We explained that the Automatic Funds Transfer payment service has not been set up for you. Huntington does not have a record of receiving your signed authorization form. You agreed to sign up for our Automatic Funds Transfer payment service again and stated that you would sign and return the authorization form. The first payment for this service would be July 3, 2016. Please note that during our May 24, 2016 telephone conversation: I advised you that we would back date $258.70 of your March 28, 2016 Speed Payment in the amount of $517.40 to March 3, 2016 (your first payment due date) as a courtesy. The remaining $258.70 will remain on the account effective March 28, 2016, which was credited as your April 3, 2016 payment. I advised you that we would back date your May 24, 2016 Speed Payment in the amount of $258.70 to May 3, 2016 as a courtesy. I provided my direct email address, and asked you to email me a copy of your signed Automatic Funds Transfer Agreement. On May 25, 2016, I received your signed Automatic Funds Transfer Agreement via email and verified that the automatic withdraws will begin on July 3, 2016. Additionally, I have confirmed that the reapplication of payments we discussed in our May 24, 2016 telephone conversation had been completed. As a result of the reapplication of these payments, the additional accrued interest and late fees are no longer valid. I have enclosed a copy of your updated payment history, for your records. As of the date of this letter, your loan is due for the July 3, 2016 payment. Mr. [redacted], as no Huntington error was found, no compensation will be offered. I apologize if our service did not meet your expectations. If I may be of further assistance to you, please contact me directly at ###-###-####7 or toll free at ###-###-#### (ask for extension [redacted]). We appreciate your business and the opportunity to respond to your concerns. Sincerely, Bob A[redacted]
Closed case with phone call with customer and reflected closing comments on Revdex.com site:
-Apologized for any inconvenience
Note: shared complaint with phone bank management for coaching
-Confirmed her card was part of a merchant compromise and card needed to be closed
-Customer confirmed she did...
not receive replacement card that was sent
-Closed replacement card and rushed new card to customer with her preferred PIN and refunded rush fee
-Confirmed that as a courtesy we have recently also refunded $100 in overdraft fees to her account
-Provided PRU contact info
Dear Revdex.com/: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 18, 2017 for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]ey
thank you - your service is invaluable-they are only playing nice now because YOU are involved- BUT- they are still lying! they ABSOLUTELY HAVE NOT TRIED ANYTHING TO HELP WITH MY DUE DATE!! I have talked with mr. [redacted] branch manger in parkersburg and I have talked with april head of the loans (several times) AND I worked with another officer in the same branch. they only worked with me to a point and when it became difficult they never called back. I am NOT behind- ! there is no catching up! there have not been anything but harrassing tele calls and paperwork stating they are going to foreclose because I am 90 days behind- WHICH I AM NOT! they have tactics that brow beat and they never offer help! THEY NEED INVESTIGATED! let me tell you something really sad...one day I was in the branch waiting for the loan officer. in walked a man - well - you would have thought it was the president...April fell over herself being nice; smiling; shaking his hand; THEN it was my turn- they told me there was nothing they could do to help me. the man they rolled out the red carpert for...he owns Chick filet - I am a disabled american - I became disabled when I had an accident at work because they did not follow OSHA guidelines. I worked for 32 years serving my state. I deserve respect and the same smile from the employees of huntington bank. instead all I got was harrassing tel calls and letters making claims that were not true. I also talked to the bank in parkersburg and they said there was NOTHING they could do about the tel calls- it was a call center. they need to be informed of the tele number toi help others.. mr. [redacted] needs that info.I will call april AGAIN and see what they think they can do- I just talked with her about a month ago- nothing was offered then! i still need to know how they are allowed to discuss my personal info ?
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 29, 2017 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
The Huntington National Bank [redacted]
[redacted]
[redacted]
February 22, 2017 Revdex.com [redacted]
[redacted]
Re: Revdex.com Case 12002298 Huntington Case #: 00327010 Dear [redacted]: Thank you for...
contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 21, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, [redacted] Huntington National Bank
I wasn't set up with online banking in the beginning. I got 1 courtesy fee waived when I was set up with online banking, but I would like the other fee waived as well.
Regards, [redacted]
Dear Ms. [redacted]
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated December 13, 2015, regarding your checking account ending in [redacted] held with Huntington National Bank (“Huntington”). Huntington received this complaint for review on December 14,...
2015.
According to our records, your bill payment check was mailed on November 20, 2015, and was cashed by [redacted]’S on November 25, 2015. As stated on the bill payment page of your online banking, paper checks will be mailed via the U.S. Postal Service and should be scheduled at least 5 business days before it is due. Your bill payment check was cashed on the third business day which is within these standards. We have no record of a bill payment being made to COMCAST. We have enclosed a copy of the cashed bill payment check made payable to [redacted]’S for your convenience.
When you called our customer service center on December 8, 2015, to inquire about the bill payment to [redacted]’S, research case # [redacted] was entered. On December 10, 2015, the researcher contacted [redacted]’S and verified the $30.00 payment was received and applied to your account on November 25, 2015. A letter was sent to you on December 10, 2015, informing you of the findings of the research along with a copy of the cashed check to [redacted]’S.
If you have any additional questions or concerns regarding your payment, please contact [redacted]’S at ###-###-####. You’re also welcome to contact me at ###-###-#### or ###-###-####, extension 10142 if have any further concerns.
Sincerely,
John W[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on March 6, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
January 18, 2017 Revdex.com OF CENTRAL OHIO, INC ATTN: CATHERINE MCLAUGHLIN 1169 DUBLIN RD COLUMBUS OH 43215-1005 Re: Revdex.com Case #: 11756920 Huntington Case #: 00304996 Dear Ms. McLaughlin: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 6, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 17, 2018 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted Ms. [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The position of the Huntington has not changed and a copy of the full transaction was provided to the customer.
Dear Mr. [redacted]:
I’m writing in response to your rebuttal to the Revdex.com case regarding your installment loan account number ending in [redacted] with The Huntington National Bank (“Huntington”). Huntington received this matter on August 27, 2015 for review.
First, please accept our apologies for a typographical error made on our first reply. Originally, we stated that this loan was opened on March 13, 2015. The correct date was May 13, 2015 at [redacted]
Please know that we have completed a thorough review of this matter. We will attempt to answer your concerns in the order that you have listed them in this rebuttal.
You stated that you purchased your vehicle at [redacted], however the information provided to Huntington states that this vehicle was purchased at [redacted].
· Please note that [redacted] may be doing business as [redacted].
You stated that you do not understand why you did not receive a phone call on this matter prior to being auto enrolled. When we did provide proof of insurance on July 24th, (which I believe was left out of their summary), my insurance agent advised they spoke with Huntington and "it was all set". Huntington neglected to inform me or my insurance company that the policy was dated incorrectly.
· Huntington’s policy is to send correspondence letters to our customers regarding missing insurance policies. Our letters include detailed information on what information is missing and how to provide it to us once it is obtained.
· When Huntington reviewed the information provided by your insurance company, a notification letter was sent to you with detailed information to what was needed to correct the lapse in coverage.
You stated: My allegation of collusion: My insurance policy from [redacted] covers the vehicle for 6 months at a premium at $386.22. Huntington's "insurance" premium is $577 for the period of 5/13/2015- 7/24/2015, which is approximately 10 weeks.
· As stated in our July 15, 2015 correspondence letter, “the purchased insurance is generally more expensive than the insurance you can buy yourself. We strongly encourage you to purchase your own insurance”.
· This policy is based off a percentage of the loans balance.
You stated: I am in process of providing the proof that I was actually insured by [redacted] on 5/13/15 and should have that to Huntington later today. Would like to know if Huntington will then drop their insurance; and refund me the premium? I will in turn drop the complaint.
· On August 27, 2015, Huntington contacted your [redacted] agent on your behalf. Your agent agreed to make an underwriting exception and agreed to backdate that insurance coverage to the date of the loan origination (May 13, 2015).
· Huntington canceled the policy purchased and removed the premium from your installment loan.
· Your account is now paid up to September 27, 2015.
You stated: Lack of Communication and Misinformation:
· As stated in your complaint, we offered to have a supervisor contact you in regards to the lapse in coverage, however you declined.
· Our records show that the conversation between you and [redacted]r were in regards to researching the information that was provided to Huntington. [redacted] stated that if the information provided does not show a lapse of coverage, you will receive a full refund within a couple of days.
The information provided to Huntington on July 24, 2015 stated that there was a lapse in coverage.
Based upon your comments, we understand that you are dissatisfied with your experience, and we apologize that we did not meet your expectations. If you need further assistance you are welcome to call me directly at [redacted].
Sincerely,
Bob A[redacted]
[redacted]
[redacted]
Dear Revdex.com: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on September 8, 2016 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on July 17, 2017 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
From: [redacted] Sent: Monday, May 22, 2017 7:16 PMCc: [redacted]Subject: Revdex.com: Complaint Management: ID #[redacted]May 22, 2017Dear [redacted]This is to inform you that I received a call from Huntington National Bank. This complaint has been resolved satisfactorily.[redacted]
[[ For the record, this is [redacted], [redacted]'s father. who is writing .]] This message is in response to the message that you have received from , I don't know how to figure this organization out ?? Are we dealing with an Insurance company, or with a bank ?? First off ,my daughter does not want the problems that she has been having with the above, closed out. [redacted] and I, will be providing you with further information, that I hope,[[ in my op[redacted]on will show the possible incompetent people we are dealing with.] My daughter received a bill from Safeco Insurance , today 11/02/2015, for $26.32, for premium amount still owed, for which they are saying [redacted] never cancelled their policy ?? This is where the possible incompetence comes to play,!! I am holding in my hands right now, [[ and will be glade to forward it to you ]] A copy of an E-Mail, which my son in law,[redacted] [redacted]'s husband , wrote to a Shari l[redacted], at Huntington .com. This e-mail was sent on September 20,2015 at 8;56 P.M. it is regarding cancelling their policy for Safe Co Insurance, My daughter and son in law's policy was not due to be renewed until Sept.28/2015, So as any hopefully half way intelligent individual should be able to figure out , My daughter and so in law, did not want Insurance coverage with this company any more. This is what my son in law wrote to the company,-- Just to let you know that my wife and I have signed up with another insurance company, that provides a cheaper rate , and do not have to include her [ [redacted] ] parents. We're , letting this policy run out on the 28 [ which would be Sept. ] before the other takes effect. I don't know how much plainer than that it could be,?? In our op[redacted]on, this is just harassment , possibly coming in some type of pay back, for reporting them to the Revdex.com . The one time that a [redacted], had called she mentioned some thing about their policy not being cancelled,? But obviously, it clearly was cancelled, even then , the [redacted], had said that there would not be any charge for the [[ what they are saying not cancelled policy.]] [[ Bingo ] When this same [redacted] had called, I was recording the conversation, which would show proof of their further possible LIES ?? Another possible critical point,-- In the message that was sent to you, dated actually I can not find a date on the message that was sent to you, how un professional is that ? ?? It was from a Beth P[redacted] Huntington Insurance Inc. ###-###-#### .It states ,that all licensed drivers in the house hold must be listed ?? Now, Back to the conversation, which I had [[[redacted] ] last week, I specifically had asked the [redacted] who I spoke to, would all that live in the same house hold, and are licensed, have to be on the policy ?? [redacted]'s , response was , NO. Than this Beth states, that Upon request, [On who's request? ] your parents were rated on your policy, since we did not have access , [[ or maybe they erased them ] to any recordings of calls between you and Mr. R[redacted], we can not confirm or deny you were given the opportunity to exclude your parents from the policy. As to the above, I have the recorded conversation, that I [redacted] , had with a [redacted] a Safe Co Insurance agent , proving what [redacted] had said when asked if all licensed drivers in the house have to be included on the policy's, and also I had asked for Insurance quotes , which every thing would still be the same as when my daughter and son in law, had their policy, I had asked this [redacted] two or three times, about how much more the policy would be if all four of us were on the policy, and that is where I came up with the difference of costing $14.50 more each month.?? So as I hope you can plainly see, how this company may be trying to JERK around my daughter and son in law ?? Two very important notes, [ 1 ] When we spoke to a [redacted] [ from Huntington insurance ] she had said that my daughter and son in law, would not be charged , for what they said not canceling their policy ] Which we have proof that they did cancel their policy ] And I have the conversation recorded to prove the above.[ 2] Some how , the people that we have been trying to speak to rationally , claim that they have no proof of any conversations, or they plain do not want to bother finding them ? And again, I have the recorded proof backing up all of my statements. , Now, how conveniently, This supposed [redacted], of Insurance [redacted] a [redacted], states based on the explanation of guidelines provided to agents by safeco insurance and the refund being processed by safeco, we are considering this inquiry closed as the requests made in your Revdex.com inquiry have been addressed, Well, in my op[redacted]on, the Revdex.com's requests , have not been addressed properly , but maybe to the liking of the insurance company, after looking at all the enclosed information that I have provided, can you honestly believe any thing that these I will be nice and call them people, are trying to possible snow ball you with ?? I told my daughter, I would like to take her to our nearest Huntington Bank, tomorrow, ask to talk to a manager, and explain the situation to them, this way I can play the recorded conversation which I had with a Safeco insurance broker, which a [redacted] said I was mislead, and that this [redacted] had no business telling me about ?? Real nice a fellow employee talking bad about another employee ? I will try to keep you informed about the out come with Huntington bank, and see what possible mutual connections, Also please note, the other when [redacted] called, it was supposed to be with the manage, which [redacted] said that the manager did nit want to talk to my daughter ?? Also, Please note, DO NOT CLOSE OUT THIS CASE, AS WE ARE FAR FROM GETTING THINGS STRAIGHTENED OUT. Thank you , again for your help in this very disturbing matter. Sincerely.. [redacted] and [redacted] 11/02/2015
The Huntington National Bank Customer Advocacy Team EA1W02 P.O. Box 1558 Columbus, Ohio 43216 August 7, 2017 Revdex.com 1169 DUBLIN RD. COLUMBUS OH 43215 Re: Revdex.com Case 12302640 Huntington Case #: 00415721 Dear Catherine McLaughlin: Thank you for contacting...
The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 1, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call to customer:
-Apologized for any inconvenience and thanked him for bring his concern to our attention
-Confirmed that lock box has not been used since May 2015
-Refunded $1,415.00 in lock box fees and $75.00 in extended overdraft fees and $72.00 in nsf fees due to...
associate error in not closing lock box when requested
-Per customer’s request transferred all refunded fees on account ending in [redacted] to his new account ending in [redacted] and closed old account ending in 5105
-Provided PRU contact info for any other questions or concerns
Dear Mr. [redacted]: I’m writing in response to your complaint filed with the Revdex.com regarding payments made to your Huntington installment loan account number ending in [redacted]. Huntington received this matter on May 24, 2016 for review. It was a pleasure talking with you on the...
telephone and this letter is a follow up to our conversation. According to the information on file, on January 18, 2016, you purchased a vehicle at [redacted]. During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington with a first payment due date of March 3, 2016. Please note the following timeline: March 2, 2016: Our records show that you called our Phone Bank customer service to discuss your payment due on March 3, 2016. After reviewing the telephone conversation, we found that you asked if you could make a payment from your debit card. We explained that we could take a payment over the phone by using your checking account and routing number. You then asked “what if I do not have a checking account”. Our representative asked if she could place you on hold. While you were on hold, our records show that you disconnected the telephone call. March 28, 2016: Our Customer Assistance Team called you to inquire about the March 3, 2016 past due payment. During this telephone call: You agreed to make an electronic Speed Payment in the amount of $517.40 ($258.70 for the past due March 3, 2016 payment and $258.70 for the April 3, 2016 payment).You agreed to sign up for our Automatic Funds Transfer payment service. We gathered the required information (account and routing number to debit) and explained that an authorization form will be sent to you to sign and return, in order for this service to start for your May 3, 2016 payment. Unfortunately, Huntington does not have a record of receiving your signed authorization form needed to start the Automatic Funds Transfer service. May 24, 2016:Our Customer Assistance Team called you to inquire about the May 3, 2016 past due payment. During this telephone call:You agreed to make an electronic Speed Payment in the amount of $258.70 for the past due May 3, 2016 payment.You agreed to make a “future dated” electronic Speed Payment in the amount of $258.70 for the June 3, 2016.We explained that the Automatic Funds Transfer payment service has not been set up for you. Huntington does not have a record of receiving your signed authorization form. You agreed to sign up for our Automatic Funds Transfer payment service again and stated that you would sign and return the authorization form. The first payment for this service would be July 3, 2016. Please note that during our May 24, 2016 telephone conversation: I advised you that we would back date $258.70 of your March 28, 2016 Speed Payment in the amount of $517.40 to March 3, 2016 (your first payment due date) as a courtesy. The remaining $258.70 will remain on the account effective March 28, 2016, which was credited as your April 3, 2016 payment. I advised you that we would back date your May 24, 2016 Speed Payment in the amount of $258.70 to May 3, 2016 as a courtesy. I provided my direct email address, and asked you to email me a copy of your signed Automatic Funds Transfer Agreement. On May 25, 2016, I received your signed Automatic Funds Transfer Agreement via email and verified that the automatic withdraws will begin on July 3, 2016. Additionally, I have confirmed that the reapplication of payments we discussed in our May 24, 2016 telephone conversation had been completed. As a result of the reapplication of these payments, the additional accrued interest and late fees are no longer valid. I have enclosed a copy of your updated payment history, for your records. As of the date of this letter, your loan is due for the July 3, 2016 payment. Mr. [redacted], as no Huntington error was found, no compensation will be offered. I apologize if our service did not meet your expectations. If I may be of further assistance to you, please contact me directly at ###-###-####7 or toll free at ###-###-#### (ask for extension [redacted]). We appreciate your business and the opportunity to respond to your concerns. Sincerely, Bob A[redacted]
Closed case with phone call with customer and reflected closing comments on Revdex.com site:
-Apologized for any inconvenience
Note: shared complaint with phone bank management for coaching
-Confirmed her card was part of a merchant compromise and card needed to be closed
-Customer confirmed she did...
not receive replacement card that was sent
-Closed replacement card and rushed new card to customer with her preferred PIN and refunded rush fee
-Confirmed that as a courtesy we have recently also refunded $100 in overdraft fees to her account
-Provided PRU contact info
Dear Revdex.com/: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on August 18, 2017 for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]ey
thank you - your service is invaluable-they are only playing nice now because YOU are involved- BUT- they are still lying! they ABSOLUTELY HAVE NOT TRIED ANYTHING TO HELP WITH MY DUE DATE!! I have talked with mr. [redacted] branch manger in parkersburg and I have talked with april head of the loans (several times) AND I worked with another officer in the same branch. they only worked with me to a point and when it became difficult they never called back. I am NOT behind- ! there is no catching up! there have not been anything but harrassing tele calls and paperwork stating they are going to foreclose because I am 90 days behind- WHICH I AM NOT! they have tactics that brow beat and they never offer help! THEY NEED INVESTIGATED! let me tell you something really sad...one day I was in the branch waiting for the loan officer. in walked a man - well - you would have thought it was the president...April fell over herself being nice; smiling; shaking his hand; THEN it was my turn- they told me there was nothing they could do to help me. the man they rolled out the red carpert for...he owns Chick filet - I am a disabled american - I became disabled when I had an accident at work because they did not follow OSHA guidelines. I worked for 32 years serving my state. I deserve respect and the same smile from the employees of huntington bank. instead all I got was harrassing tel calls and letters making claims that were not true. I also talked to the bank in parkersburg and they said there was NOTHING they could do about the tel calls- it was a call center. they need to be informed of the tele number toi help others.. mr. [redacted] needs that info.I will call april AGAIN and see what they think they can do- I just talked with her about a month ago- nothing was offered then! i still need to know how they are allowed to discuss my personal info ?
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 29, 2017 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...