The Huntington National Bank
Customer Advocacy Team - *** *** *** *** ***, OH ***
March 16,
*** *** *** *** ** *** ** *** *** *** *** Huntington Case# ***
Dear *** ***
The Huntington National Bank
(“Huntington”) is in receipt of your correspondence filed with the Revdex.com (“Revdex.com”) regarding an auto loan ending in ***We received this matter for review on March 11,
We have not received a written authorization to speak with you on behalf of *** *** with your request, thus we are unable to provide you with any account specific informationHowever, we will provide the requested information directly to *** ***
If you have further comments or questions, you’re also welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
Josh B***
Customer Advocacy Team
Huntington.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Thank you for your honesty, I sincerely appreciate it!
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** ***, which we received on January 09, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I'm writing to respond to your recent complaint filed through the Revdex.com ("Revdex.com")regarding fees you incurred on your checking account ending in ***Huntington received this matter onFebruary 16, for review.I have reviewed your concerns and found that the Amazon Prime charge of
$was debited fromyour account on February 10, On February 12, Amazon Prime refunded your account the charge of $On February 17, 2016; I have refunded one $overdraft fee and one $25.00extended overdraft fee, for a total refund of $to your account.I sincerely apologize for any inconvenience that may have occurred during this matterPlease know thatyour comments have been heard and forwarded to the appropriate level of management so any necessaryimprovements can be made.If you have further questions, you're welcome to call me directly at ###-###-#### or toll free at ***
***, extension ***, and I'll be happy to assist you
Dear Revdex.com: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on February 24, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 24, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me Also keep in mind Huntington bank you lost my trust on having my money at your bankI will be going ti a local branch and closing tge account
Regards,
*** ***
Dear Ms***:
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated January 21, 2016, regarding your checking account ending in *** formerly held with Huntington National Bank (“Huntington”)Huntington received this complaint for review on
January 22,
I have reviewed your concerns and found the followingYour checking account ending in *** had a negative balance owing of -$On January 21, 2016, we completed a right to set-off in the amount of $Your savings account ending in was debited $and your checking account ending in *** was debited $A description of our right to set-off was given in the disclosures that were provided to you at the time of account openingIncluded in your disclosures is a paragraph that states:
IF YOU OWE US MONEY:
If any of you owe us money which is due, whether jointly with another or individually, you agree that, unless prohibited by law, we may use the money in the account to pay the debt, regardless of the source of the funds in the accountThis is our right to set-offWe will not be liable for the dishonor of any check when the dishonor occurs because we set-off a debt against this accountYou agree to hold us harmless from any claim arising as a result of our exercise of our right of set-offIf you have a joint account, each of you also agrees that you are responsible to pay any overdraft created on the account by any of you
We have enclosed a copy of the account disclosures for your convenience
On January 21, 2016, after you contacted our Customer Assistance Team, the $and $that was debited from your checking account and savings account were reversed, as a courtesyWe have confirmed that the $was credited back to your savings account on January 22, 2016, and the $was credited back to your checking account on January 25, We have confirmed that no bank fees were caused as a result of the set-off
Please know that your checking account ending in *** is currently being managed by *** *** If you wish to make payment arrangements for the amount owed of -$126.07, please contact *** *** at ###-###-####
If there is any aspect in which I can be of assistance to you in the future, please feel free to contact me at ###-###-#### or toll free at ###-###-####, extension ***
Sincerely,
John W*** *** *** *** Huntington.com
Closed case with phone call with customer and resolution description to Revdex.com:
-Expedited dispute case #***-28marentered 3/28/and confirmed that funds were credited to customer's account on 3/30/as well as any related fees
-Explained that these issues are handled within days and that
the days he referenced is the timeframe the merchant has to come back with proof that the customer participated in the transaction
-Provided PRU contact info
Dear Mr
***
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated August 14, 2015, regarding your business and personal checking accounts
formerly held with The Huntington National Bank (“Huntington”). Huntington received
this matter on August 14,
2015, for review.
We have
confirmed that you closed your checking account ending in *** and your
Business Checking account ending in *** on August 14, 2015. We have also confirmed that your money market
account ending in *** was opened on August 10, 2015, and closed by
Huntington’s Risk Management Department on August 14, 2015, with a balance of
$100,002.73. Our Risk Department
refunded the $Early Closeout Fee on August 13, 2015. Check #*** for $100,was mailed to
your address on August 14, As
stated in the account disclosures that were provided when the account was
opened, Huntington may close
your account at any time with or without cause and with or without notice to
you. I have enclosed a copy of the account
disclosures for your records
We apologize
for any inconvenience that you may have experienced due to the service you
described in your complaint. We regret
that our service did not meet the standards that you and Huntington expect to
be offered to our customersI have discussed your comments with the appropriate
level of management While we are
sincerely dismayed to learn of your experience, we thank you for making us
aware of the details
If
you have any additional questions or concerns, you’re welcome to contact me at
###-###-#### or ###-###-####, extension ***
Sincerely,
John
W*** *** ***
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** March 6, *** ** *** *** ***
*** *** **
*** ** ***
*
* Re: Revdex.com Case #: Huntington Case
#: To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on March 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank
I should not receive an overdraft fee as I made the transfer on Monday from my smart phone and your system moved it to Tuesday automaticallyI was never overdrawn as I physically made the transfer on Monday. I insist on getting my back as your system moved my transfer date to next day when in fact it wasn'tI also find it ridiculous that you keep referring to another time when you refunded my money that has nothing to do with the current issue and that was your error
Regards,*** ***
Dear Ms***
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated December 15, 2015, regarding your checking account ending in *** held with Huntington National Bank (“Huntington”)Huntington received this complaint for review on December 16,
We apologize for any inconvenience you may have experienced due to the service you described in your complaint and any delay in receiving the provisional credit of $for your debit card dispute case # ***Please understand that we have business days to issue provisional credit once we are notified of an errorWe have verified that the reported fraudulent charge of $to *** posted to your checking account on December 11, 2015, and the provisional credit was issued to your checking account on December 16, 2015, the fifth business day from when we notified of the error on December 9, We have also verified that there were no bank fees charged due to this issueThe second disputed item of $from *** was a temporary authorization and did not post to your checking account
We regret that our service did not meet the standards that you and Huntington expect to be offered to our customersI have discussed your comments with managementWhile we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details
Please know that you will receive a letter from the debit card research department stating the resolution of your disputeThe dispute process may take up to days to complete
If you have any additional questions or concerns you are welcome to contact me at ###-###-#### or ###-###-####, extension *** if have any further concerns
Sincerely,
John W***
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on April 20, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have responded to *** *** by letter on April 28, in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I am currently working w/Bill Payment Services w/*** *** in order to get Huntington to receive the deposit IF HUNTINGTON HAD INVESTIGATED A BIT, THEY WOULD HAVE SEEN THAT THE ACCOUNT NUMBER PROVIDED ON THIS TRANSACTION WAS A NEW CHECKING ACCOUNT, INSTEAD HUNTINGTON JUST REFUSED THE ACH TRANSFER!!!! In frustration, I told the Representative I was talking with just to close said Account, given the fact of Investigating what this Account Number actually was, they refused the Transaction, I am under the impression that Huntington National Bank does not want NEW Business after all
Closed case with phone call to customer and resolution description to Revdex.com:
-Apologized for any inconvenience
-Explained that we have had our security specialist review the bank video from the day in question and they have determined that she did not give any cash to the banker nor did she walk up
to the teller line during her visit and for this reason we will not be honoring her request for $
We are still in the process of researching this issuePlease extendThank you
The Huntington National Bank
Customer Advocacy Team - *** *** *** *** ***, OH ***
March 16,
*** *** *** *** ** *** ** *** *** *** *** Huntington Case# ***
Dear *** ***
The Huntington National Bank
(“Huntington”) is in receipt of your correspondence filed with the Revdex.com (“Revdex.com”) regarding an auto loan ending in ***We received this matter for review on March 11,
We have not received a written authorization to speak with you on behalf of *** *** with your request, thus we are unable to provide you with any account specific informationHowever, we will provide the requested information directly to *** ***
If you have further comments or questions, you’re also welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
Josh B***
Customer Advocacy Team
Huntington.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Thank you for your honesty, I sincerely appreciate it!
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** ***, which we received on January 09, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards, *** ***
I'm writing to respond to your recent complaint filed through the Revdex.com ("Revdex.com")regarding fees you incurred on your checking account ending in ***Huntington received this matter onFebruary 16, for review.I have reviewed your concerns and found that the Amazon Prime charge of
$was debited fromyour account on February 10, On February 12, Amazon Prime refunded your account the charge of $On February 17, 2016; I have refunded one $overdraft fee and one $25.00extended overdraft fee, for a total refund of $to your account.I sincerely apologize for any inconvenience that may have occurred during this matterPlease know thatyour comments have been heard and forwarded to the appropriate level of management so any necessaryimprovements can be made.If you have further questions, you're welcome to call me directly at ###-###-#### or toll free at ***
***, extension ***, and I'll be happy to assist you
Dear Revdex.com: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on February 24, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 24, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Case closed with a telephone call to the customer, addressed the customer's concerns
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me Also keep in mind Huntington bank you lost my trust on having my money at your bankI will be going ti a local branch and closing tge account
Regards,
*** ***
Dear Ms***:
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated January 21, 2016, regarding your checking account ending in *** formerly held with Huntington National Bank (“Huntington”)Huntington received this complaint for review on
January 22,
I have reviewed your concerns and found the followingYour checking account ending in *** had a negative balance owing of -$On January 21, 2016, we completed a right to set-off in the amount of $Your savings account ending in was debited $and your checking account ending in *** was debited $A description of our right to set-off was given in the disclosures that were provided to you at the time of account openingIncluded in your disclosures is a paragraph that states:
IF YOU OWE US MONEY:
If any of you owe us money which is due, whether jointly with another or individually, you agree that, unless prohibited by law, we may use the money in the account to pay the debt, regardless of the source of the funds in the accountThis is our right to set-offWe will not be liable for the dishonor of any check when the dishonor occurs because we set-off a debt against this accountYou agree to hold us harmless from any claim arising as a result of our exercise of our right of set-offIf you have a joint account, each of you also agrees that you are responsible to pay any overdraft created on the account by any of you
We have enclosed a copy of the account disclosures for your convenience
On January 21, 2016, after you contacted our Customer Assistance Team, the $and $that was debited from your checking account and savings account were reversed, as a courtesyWe have confirmed that the $was credited back to your savings account on January 22, 2016, and the $was credited back to your checking account on January 25, We have confirmed that no bank fees were caused as a result of the set-off
Please know that your checking account ending in *** is currently being managed by *** *** If you wish to make payment arrangements for the amount owed of -$126.07, please contact *** *** at ###-###-####
If there is any aspect in which I can be of assistance to you in the future, please feel free to contact me at ###-###-#### or toll free at ###-###-####, extension ***
Sincerely,
John W*** *** *** *** Huntington.com
Closed case with phone call with customer and resolution description to Revdex.com:
-Expedited dispute case #***-28marentered 3/28/and confirmed that funds were credited to customer's account on 3/30/as well as any related fees
-Explained that these issues are handled within days and that
the days he referenced is the timeframe the merchant has to come back with proof that the customer participated in the transaction
-Provided PRU contact info
Dear Mr
***
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated August 14, 2015, regarding your business and personal checking accounts
formerly held with The Huntington National Bank (“Huntington”). Huntington received
this matter on August 14,
2015, for review.
We have
confirmed that you closed your checking account ending in *** and your
Business Checking account ending in *** on August 14, 2015. We have also confirmed that your money market
account ending in *** was opened on August 10, 2015, and closed by
Huntington’s Risk Management Department on August 14, 2015, with a balance of
$100,002.73. Our Risk Department
refunded the $Early Closeout Fee on August 13, 2015. Check #*** for $100,was mailed to
your address on August 14, As
stated in the account disclosures that were provided when the account was
opened, Huntington may close
your account at any time with or without cause and with or without notice to
you. I have enclosed a copy of the account
disclosures for your records
We apologize
for any inconvenience that you may have experienced due to the service you
described in your complaint. We regret
that our service did not meet the standards that you and Huntington expect to
be offered to our customersI have discussed your comments with the appropriate
level of management While we are
sincerely dismayed to learn of your experience, we thank you for making us
aware of the details
If
you have any additional questions or concerns, you’re welcome to contact me at
###-###-#### or ###-###-####, extension ***
Sincerely,
John
W*** *** ***
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** March 6, *** ** *** *** ***
*** *** **
*** ** ***
*
* Re: Revdex.com Case #: Huntington Case
#: To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on March 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank
I should not receive an overdraft fee as I made the transfer on Monday from my smart phone and your system moved it to Tuesday automaticallyI was never overdrawn as I physically made the transfer on Monday. I insist on getting my back as your system moved my transfer date to next day when in fact it wasn'tI also find it ridiculous that you keep referring to another time when you refunded my money that has nothing to do with the current issue and that was your error
Regards,*** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Dear Ms***
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated December 15, 2015, regarding your checking account ending in *** held with Huntington National Bank (“Huntington”)Huntington received this complaint for review on December 16,
We apologize for any inconvenience you may have experienced due to the service you described in your complaint and any delay in receiving the provisional credit of $for your debit card dispute case # ***Please understand that we have business days to issue provisional credit once we are notified of an errorWe have verified that the reported fraudulent charge of $to *** posted to your checking account on December 11, 2015, and the provisional credit was issued to your checking account on December 16, 2015, the fifth business day from when we notified of the error on December 9, We have also verified that there were no bank fees charged due to this issueThe second disputed item of $from *** was a temporary authorization and did not post to your checking account
We regret that our service did not meet the standards that you and Huntington expect to be offered to our customersI have discussed your comments with managementWhile we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details
Please know that you will receive a letter from the debit card research department stating the resolution of your disputeThe dispute process may take up to days to complete
If you have any additional questions or concerns you are welcome to contact me at ###-###-#### or ###-###-####, extension *** if have any further concerns
Sincerely,
John W***
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on April 20, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have responded to *** *** by letter on April 28, in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I am currently working w/Bill Payment Services w/*** *** in order to get Huntington to receive the deposit IF HUNTINGTON HAD INVESTIGATED A BIT, THEY WOULD HAVE SEEN THAT THE ACCOUNT NUMBER PROVIDED ON THIS TRANSACTION WAS A NEW CHECKING ACCOUNT, INSTEAD HUNTINGTON JUST REFUSED THE ACH TRANSFER!!!! In frustration, I told the Representative I was talking with just to close said Account, given the fact of Investigating what this Account Number actually was, they refused the Transaction, I am under the impression that Huntington National Bank does not want NEW Business after all
Closed case with phone call to customer and resolution description to Revdex.com:
-Apologized for any inconvenience
-Explained that we have had our security specialist review the bank video from the day in question and they have determined that she did not give any cash to the banker nor did she walk up
to the teller line during her visit and for this reason we will not be honoring her request for $