The Huntington National Bank Customer Advocacy Team EA1W02 P.O. Box 1558 Columbus, Ohio 43216 July 20, 2017 Revdex.com 1169 Dublin Rd Columbus, OH 43215 Re: Revdex.com Case #: 12277923 Huntington Case #: 00409984 Dear...
Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 19, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 8, 2018 for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I received a phone call from [redacted] at Huntington Bank advising me that they still do not intend to pursue recovery of my money.This is not satisfactory as I know that it is possible to get my money back if they will follow the procedures outlined by Visa & MasterCard.I know this because [redacted] filed a charge back with the merchant to which they never responded. See the attached letter for proof of this.
Regards,
[redacted]
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your Huntington debit card disputes. Huntington received this matter for review on November 30, 2015.
We received your requests to research transactions you stated were unauthorized on your...
checking account ending in [redacted] There were four disputes that were entered on your behalf under reference numbers [redacted], [redacted].
The debit card ending in [redacted], which was related to your disputes, was closed on October 29, 2015, when you contacted Huntington by phone and a new debit card was ordered that same day. I have confirmed that your new debit card, ending in [redacted], was received and activated on November 4, 2015.
Please note the following regarding case [redacted]:
• On October 29, 2015, the debit card dispute case was initiated incorrectly as the transactions provided in the case notes did not match the transactions provided on your Cardholder Statement of Dispute form.
o The case included ten (10) transactions in the amounts of $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $8.66, $48.66, $37.06 and $ 274.78 but your dispute form included only six (6) transactions in the amounts of $8.66, $48.66, $37.06, $274.78, $55.13 and $137.81.
• Upon review of your dispute on November 5, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly.
o Our Check Card Operations Department sent a letter informing you of the denial on this same date.
Please note the following regarding case [redacted]:
• On November 9, 2015, we received your request to again review and dispute transactions you maintained were fraudulent.
• As there was no Cardholder Statement of Dispute form provided, we reviewed the nine (9) transactions provided in the case notes in the amounts of: $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $48.66, $37.06 and $274.78.
• Upon review of your dispute on November 13, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly.
o Our Check Card Operations Department sent a letter informing you of the denial on this same date.
Please note the following regarding case [redacted]
•2 This case was closed with no action on November 13, 2015 as it appeared to be a duplicate to case [redacted].
Please note the following regarding case [redacted]:
• On November 30, 2015, we received your request to again review and dispute transactions you maintained were fraudulent.
o This case included the original six (6) transactions provided on your Cardholder Statement of Dispute form.
• Upon review of your dispute on December 2, 2015, it was found that the merchant, Auto Fit Inc., had issued a credit to your account of $48.66 on November 3, 2015.
o Our Check Card Operations Department sent a letter informing you of the merchant credit on this same date.
• The remaining five (5) transactions in dispute in the amounts of: $13.66, $37.06, $55.13, $137.81 and $274.78 were credited to your checking account as final credit in the amount of $518.44.
o Please note, the transaction of $8.66, from the merchant The Back Nine, posted to the account for an amount of $13.66 and was included in the final credit.
o Our Check Card Operations Department sent a letter informing you of the credit on this same date.
• No fees were incurred as a result of the transactions in dispute.
Please know, the information used to review your debit card transactions was electronic and thus there is no paper documentation related to this matter. We apologize for the inconvenience and customer service experience described and have shared this information with the appropriate level of management for coaching and improvement opportunities.
Thank you for your patience while we worked to resolve this concern. We value your feedback. If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be happy to assist you.
Sincerely,
Casey J. S[redacted]
They contacted me and we were unable to come to resulted to make both ends be satisfied. I am rejecting this because they are still claiming that the loan is my for credit card consolidation. However, the balance are my cards that they claimed were consolidated, still had a high Balance as I explained to them. All I want is the 735 charged off to be returned to me and for it to be removed from my credit score and never be contacted by Huntington in regards to this loan again.once this is completed, I will be satisfied.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Timothy Wheeler which we received on November 8, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with letter to customer and resolution comments to Revdex.com Advised customer our research confirmed that he deposited a check via mobile on July 1, 2016 in the amount of $585.80. Advised customer we have determined the same check was also deposited at the branch with $20.00...
cash back on July 1, 2016 and was posted to his account on the same date. Explained to customer as a result of the duplicate credit, Huntington processed a deposit correction debit in the amount of $585.80 to his checking account on July 1, 2016. Advised customer our records indicate the $24.00 fee was assessed due to non-Huntington Automated Teller Machine (ATM) withdrawals. Explained to customer we have refunded the 8 non Huntington ATM withdrawal fees totaling $24.00 as a onetime courtesy and enclosed a copy of the personal account charge form for customer review. Explained to customer that the fee is billed when his statement cycles and we have determined for the statement period beginning June 11, 2016 to July 11, 2016 there was a total of 8 non- Huntington ATM withdrawals made each resulting in a $3.00 fee. Apologized to customer for any confusion around the non-Huntington ATM withdrawal fees. Advised customer at this time we are declining his request for compensation for late rent fees. Provided customer with PRU contact info.
[redacted] September 13, 2017 *
*
[redacted]
*
[redacted]
[redacted]...
[redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on September 12, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I am writing in response to your written correspondence
addressed to the Revdex.com (“Revdex.com”) regarding a deposit made to
your Huntington checking account ending in [redacted]. Huntington received this
matter for review on October 11, 2015. I apologize for any inconvenience...
this
matter may have caused you and the customer service experience you described.
Please be assured that your comments have been shared with
the appropriate level of management for any possible coaching and improvement
opportunities. We value your business as a Huntington customer and appreciate
your feedback.We have completed a thorough
review of this matter. Through our research, we were able to confirm the
following information:
On
Friday, September 18, 2015, you visited our Woodsdale banking office in
Wheeling, West Virginia and requested to deposit two (2) checks and
receive cash back from the deposit.
The
two (2) checks were made payable to you in the amounts of $340.00 and
$36.28 which totaled $376.28
Our
transaction journal indicates that $20.00 was deposited to your account
and you received $356.28 cash back (in hand).
On
September 23, 2015, after reviewing the cash drawer at the end of the
business day, it was determined that the $20.00 was provided to you in
quarters and the $20.00 was debited from your checking account.
On
September 25, 2015, you initiated research case number [redacted] at our
Mall Ring banking office in St. Clairsville, Ohio indicating that you did
not receive full credit for your deposit as the amount of the deposit
should have been $356.28.
As you requested, our Security
Department has reviewed the camera footage during the time of your deposit and
determined that an envelope containing cash was provided to you at that time. Your
research case was closed on September 29, 2015.I apologize that we are unable to provide your desired
resolution. If I may be of further assistance to you, please feel free to
contact me directly at ###-###-#### or ###-###-####, extension [redacted].
Dear Ms. [redacted]
I am writing in response to your recent Twitter post and
written correspondence addressed to the Revdex.com (“Revdex.com”)
regarding fees assessed to your Huntington checking account ending in [redacted].
Huntington received this matter for review on October 7,...
2015. I apologize for
any inconvenience this matter may have caused you.
Please know that we have
completed a thorough review of this matter. Through our research, we were able
to confirm that in accordance with the account “Agreement and Disclosure of
Account Terms and Rules and Regulations for Consumer Checking Accounts” (“Rules
and Regulations”), monthly fees are incurred at the beginning of the monthly
statement period and debited at the end of the statement period. Additionally,
your “Personal Account Charges Form” explains that there is a $3.00 fee for
each non-Huntington ATM transaction; plus any fee charged by the ATM operator.
As your account was opened
online, this information was provided to you electronically at the time of
account opening and you acknowledged receipt of a copy of the information when
signing your account’s signature card. I have enclosed a copy of your account
rules and regulations for your review.
I have confirmed that the $3.00
non-Huntington ATM fee you received was refunded on October 7, 2015. The $37.50
overdraft fee that was pending on your account was waived by our 24 Hour Grace
service on this same day also.
If I may be of further assistance to you, please feel free
to contact me directly at ###-###-#### or ###-###-####, extension [redacted].
Sincerely,
Casey J. S[redacted]
I was told there is no loan fee. Nothing on my paperwork shows a loan fee. I will be persuing this further. This is fraudulent behavior
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding T[redacted], which we received on December 28, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted T[redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on July 13, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in writing in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Huntington did indeed get in contact with me but did not resolve the issue at all. The rep that contacted me couldn't answer why the account was closed or provide a date that Huntington sent communication stating they had closed the account. Basically, I just got a bunch of "Sorry to hear that" and apologies without resolution. They reopened my account but it isn't available for me to review on the online banking tool. My federal refund was still rejected even after the account was reopened so although I was contacted about my complaint, the issue was not resolved. I will be closing my account and taking my business elsewhere after almost 10 years. Thanks for absolutely nothing.
Regards, [redacted]
I have NOT received a resolution. All I have gotten so far is a voicemail from someone at Huntington claiming that they were "looking into the issue". I reiterate - I have NOT received any resolution from Huntington.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us [redacted] which we received on June 22, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call with customer:-Apologized for any inconvenience-Explained card was closed as she had entered a debit card fraud dispute case and as she claimed fraud the card was closed-Explained new card will not be ordered as account is being closed-Explained per disclosures that HNB...
can close her account at any time and that the account is being closed on 6/20/16-Explained details of incident at banking office can be obtained from police report on fileNote: duplicate posting from 10/20/16 was corrected 10/21/16 and confirmed customer did not receive any fees as a result-Provided PRU contact info
Huntington contacted our customer directly to address this matter. Our customer explained that he did not wish to discuss the matter further. Huntington does not anticipate taking any further actions and considers the matter concluded unless our customer requests further assistance.
The Huntington National Bank Customer Advocacy Team EA1W02 P.O. Box 1558 Columbus, Ohio 43216 July 20, 2017 Revdex.com 1169 Dublin Rd Columbus, OH 43215 Re: Revdex.com Case #: 12277923 Huntington Case #: 00409984 Dear...
Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 19, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 8, 2018 for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I received a phone call from [redacted] at Huntington Bank advising me that they still do not intend to pursue recovery of my money.This is not satisfactory as I know that it is possible to get my money back if they will follow the procedures outlined by Visa & MasterCard.I know this because [redacted] filed a charge back with the merchant to which they never responded. See the attached letter for proof of this.
Regards,
[redacted]
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your Huntington debit card disputes. Huntington received this matter for review on November 30, 2015.
We received your requests to research transactions you stated were unauthorized on your...
checking account ending in [redacted] There were four disputes that were entered on your behalf under reference numbers [redacted], [redacted].
The debit card ending in [redacted], which was related to your disputes, was closed on October 29, 2015, when you contacted Huntington by phone and a new debit card was ordered that same day. I have confirmed that your new debit card, ending in [redacted], was received and activated on November 4, 2015.
Please note the following regarding case [redacted]:
• On October 29, 2015, the debit card dispute case was initiated incorrectly as the transactions provided in the case notes did not match the transactions provided on your Cardholder Statement of Dispute form.
o The case included ten (10) transactions in the amounts of $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $8.66, $48.66, $37.06 and $ 274.78 but your dispute form included only six (6) transactions in the amounts of $8.66, $48.66, $37.06, $274.78, $55.13 and $137.81.
• Upon review of your dispute on November 5, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly.
o Our Check Card Operations Department sent a letter informing you of the denial on this same date.
Please note the following regarding case [redacted]:
• On November 9, 2015, we received your request to again review and dispute transactions you maintained were fraudulent.
• As there was no Cardholder Statement of Dispute form provided, we reviewed the nine (9) transactions provided in the case notes in the amounts of: $56.04, $3.79, $15.81, $78.74, $137.81, $55.13, $48.66, $37.06 and $274.78.
• Upon review of your dispute on November 13, 2015, it was found the transactions appeared to be valid based on the merchant location, previous business, transactional patterns and the PIN number being used correctly.
o Our Check Card Operations Department sent a letter informing you of the denial on this same date.
Please note the following regarding case [redacted]
•2 This case was closed with no action on November 13, 2015 as it appeared to be a duplicate to case [redacted].
Please note the following regarding case [redacted]:
• On November 30, 2015, we received your request to again review and dispute transactions you maintained were fraudulent.
o This case included the original six (6) transactions provided on your Cardholder Statement of Dispute form.
• Upon review of your dispute on December 2, 2015, it was found that the merchant, Auto Fit Inc., had issued a credit to your account of $48.66 on November 3, 2015.
o Our Check Card Operations Department sent a letter informing you of the merchant credit on this same date.
• The remaining five (5) transactions in dispute in the amounts of: $13.66, $37.06, $55.13, $137.81 and $274.78 were credited to your checking account as final credit in the amount of $518.44.
o Please note, the transaction of $8.66, from the merchant The Back Nine, posted to the account for an amount of $13.66 and was included in the final credit.
o Our Check Card Operations Department sent a letter informing you of the credit on this same date.
• No fees were incurred as a result of the transactions in dispute.
Please know, the information used to review your debit card transactions was electronic and thus there is no paper documentation related to this matter. We apologize for the inconvenience and customer service experience described and have shared this information with the appropriate level of management for coaching and improvement opportunities.
Thank you for your patience while we worked to resolve this concern. We value your feedback. If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be happy to assist you.
Sincerely,
Casey J. S[redacted]
They contacted me and we were unable to come to resulted to make both ends be satisfied. I am rejecting this because they are still claiming that the loan is my for credit card consolidation. However, the balance are my cards that they claimed were consolidated, still had a high Balance as I explained to them. All I want is the 735 charged off to be returned to me and for it to be removed from my credit score and never be contacted by Huntington in regards to this loan again.once this is completed, I will be satisfied.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Timothy Wheeler which we received on November 8, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with letter to customer and resolution comments to Revdex.com Advised customer our research confirmed that he deposited a check via mobile on July 1, 2016 in the amount of $585.80. Advised customer we have determined the same check was also deposited at the branch with $20.00...
cash back on July 1, 2016 and was posted to his account on the same date. Explained to customer as a result of the duplicate credit, Huntington processed a deposit correction debit in the amount of $585.80 to his checking account on July 1, 2016. Advised customer our records indicate the $24.00 fee was assessed due to non-Huntington Automated Teller Machine (ATM) withdrawals. Explained to customer we have refunded the 8 non Huntington ATM withdrawal fees totaling $24.00 as a onetime courtesy and enclosed a copy of the personal account charge form for customer review. Explained to customer that the fee is billed when his statement cycles and we have determined for the statement period beginning June 11, 2016 to July 11, 2016 there was a total of 8 non- Huntington ATM withdrawals made each resulting in a $3.00 fee. Apologized to customer for any confusion around the non-Huntington ATM withdrawal fees. Advised customer at this time we are declining his request for compensation for late rent fees. Provided customer with PRU contact info.
[redacted] September 13, 2017 *
*
[redacted]
*
[redacted]
[redacted]...
[redacted] Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on September 12, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I am writing in response to your written correspondence
addressed to the Revdex.com (“Revdex.com”) regarding a deposit made to
your Huntington checking account ending in [redacted]. Huntington received this
matter for review on October 11, 2015. I apologize for any inconvenience...
this
matter may have caused you and the customer service experience you described.
Please be assured that your comments have been shared with
the appropriate level of management for any possible coaching and improvement
opportunities. We value your business as a Huntington customer and appreciate
your feedback.We have completed a thorough
review of this matter. Through our research, we were able to confirm the
following information:
On
Friday, September 18, 2015, you visited our Woodsdale banking office in
Wheeling, West Virginia and requested to deposit two (2) checks and
receive cash back from the deposit.
The
two (2) checks were made payable to you in the amounts of $340.00 and
$36.28 which totaled $376.28
Our
transaction journal indicates that $20.00 was deposited to your account
and you received $356.28 cash back (in hand).
On
September 23, 2015, after reviewing the cash drawer at the end of the
business day, it was determined that the $20.00 was provided to you in
quarters and the $20.00 was debited from your checking account.
On
September 25, 2015, you initiated research case number [redacted] at our
Mall Ring banking office in St. Clairsville, Ohio indicating that you did
not receive full credit for your deposit as the amount of the deposit
should have been $356.28.
As you requested, our Security
Department has reviewed the camera footage during the time of your deposit and
determined that an envelope containing cash was provided to you at that time. Your
research case was closed on September 29, 2015.I apologize that we are unable to provide your desired
resolution. If I may be of further assistance to you, please feel free to
contact me directly at ###-###-#### or ###-###-####, extension [redacted].
Dear Ms. [redacted]
I am writing in response to your recent Twitter post and
written correspondence addressed to the Revdex.com (“Revdex.com”)
regarding fees assessed to your Huntington checking account ending in [redacted].
Huntington received this matter for review on October 7,...
2015. I apologize for
any inconvenience this matter may have caused you.
Please know that we have
completed a thorough review of this matter. Through our research, we were able
to confirm that in accordance with the account “Agreement and Disclosure of
Account Terms and Rules and Regulations for Consumer Checking Accounts” (“Rules
and Regulations”), monthly fees are incurred at the beginning of the monthly
statement period and debited at the end of the statement period. Additionally,
your “Personal Account Charges Form” explains that there is a $3.00 fee for
each non-Huntington ATM transaction; plus any fee charged by the ATM operator.
As your account was opened
online, this information was provided to you electronically at the time of
account opening and you acknowledged receipt of a copy of the information when
signing your account’s signature card. I have enclosed a copy of your account
rules and regulations for your review.
I have confirmed that the $3.00
non-Huntington ATM fee you received was refunded on October 7, 2015. The $37.50
overdraft fee that was pending on your account was waived by our 24 Hour Grace
service on this same day also.
If I may be of further assistance to you, please feel free
to contact me directly at ###-###-#### or ###-###-####, extension [redacted].
Sincerely,
Casey J. S[redacted]
I was told there is no loan fee. Nothing on my paperwork shows a loan fee. I will be persuing this further. This is fraudulent behavior
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding T[redacted], which we received on December 28, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted T[redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on July 13, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in writing in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Huntington did indeed get in contact with me but did not resolve the issue at all. The rep that contacted me couldn't answer why the account was closed or provide a date that Huntington sent communication stating they had closed the account. Basically, I just got a bunch of "Sorry to hear that" and apologies without resolution. They reopened my account but it isn't available for me to review on the online banking tool. My federal refund was still rejected even after the account was reopened so although I was contacted about my complaint, the issue was not resolved. I will be closing my account and taking my business elsewhere after almost 10 years. Thanks for absolutely nothing.
Regards, [redacted]
I have NOT received a resolution. All I have gotten so far is a voicemail from someone at Huntington claiming that they were "looking into the issue". I reiterate - I have NOT received any resolution from Huntington.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us [redacted] which we received on June 22, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
We are still in the process of researching this issues and we request an extension. Thank you.
Closed case with phone call with customer:-Apologized for any inconvenience-Explained card was closed as she had entered a debit card fraud dispute case and as she claimed fraud the card was closed-Explained new card will not be ordered as account is being closed-Explained per disclosures that HNB...
can close her account at any time and that the account is being closed on 6/20/16-Explained details of incident at banking office can be obtained from police report on fileNote: duplicate posting from 10/20/16 was corrected 10/21/16 and confirmed customer did not receive any fees as a result-Provided PRU contact info
Huntington contacted our customer directly to address this matter. Our customer explained that he did not wish to discuss the matter further. Huntington does not anticipate taking any further actions and considers the matter concluded unless our customer requests further assistance.