Dear [redacted]
* Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on October 26, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Ms. [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on March 16, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 13, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on November 12, 2016 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 29, 2018 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com, we can go back and forth like this forever the only thing that can disprove my claim is some kind of documentation (an application, a statement from the employee, something in writing) stating that I requested a credit card. Banks are required to keep records is it their statement they dont have a single shred of evidence whatsoever that I requested a credit card, no application, no nothing? Huntington stating they have done a review and determined I requested a credit card and overdraft protection without a shred of evidence whatsoever and expecting that to be good enough is beyond absurd and may be illegal. The CFPB is not in the business of making a determination or correcting an injustice they only collect information. After X number of complaints that our posted for the public they will then investigate a company but they could not tell me how many complaints are needed. It turns out there are 1400 fourteen hundred pages of complaints against Huntington bank. I know this because I was going to print them till I discovered there were 1400 pages. According to the CCPA Huntington can be fined as much as 50K per unauthorized credit check (per occurrence) and responsible for my Attorney fees plus punitive damages in a suit which I have been trying to avoid. Huntington needs to be providing the documentation I requested many, many times. Thank you, [redacted] STATUSResponse disputed Huntington Bank said:Explanation of closure Closed case with a letter to the customer and CFPB and approved response to the Revdex.com. -Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, 2016 they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review. -Advised that on August 2, 2016 the application for the Huntington credit card was denied and a denial letter was sent. -Advised that on August 16, 2016 they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review. -Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application. -Advised that this may take 30 to 45 days to be processed by each of the credit bureaus. -Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed. -Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every 12 months if they ask for it. -Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com. -Advised that we regret that they were not satisfied with their experience and the service received. -Provided PRU contact informationResponse Closed case with a letter to the customer and CFPB and approved response to the Revdex.com. -Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, 2016 they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review. -Advised that on August 2, 2016 the application for the Huntington credit card was denied and a denial letter was sent. -Advised that on August 16, 2016 they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review. -Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application. -Advised that this may take 30 to 45 days to be processed by each of the credit bureaus. -Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed. -Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every 12 months if they ask for it. -Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com. -Advised that we regret that they were not satisfied with their experience and the service received. -Provided PRU contact informationWHAT HAPPENEDDescribe what happened so we can understand the issue... Banks have little purpose in the 21st century which is why they most find creative ways to get people's money. Most times the weakest and neediest potion of our society. They dont sell an idea or a product and why should they when they can just take peoples money, what a business! I opened what I was told to be a plain old fashioned debit account, no overdraft protection at Huntington bank. Imagine my surprise when I discovered the bank in typical fashion for banks these days did a hard pull on my credit report which is on the same scale of walking into my home and going through my possessions. The hard pull was strictly done in an attempt to issue me a high interest credit card. When opening account the subject of a credit card was never brought up by me, was not asked by me or by the bank, was never mentioned in the conversation whatsoever. The reason the banks continue to do as they please can only be attributed to nothing being done by anyone to eliminate the incentives to do as they please. I can guarantee this, Wells Fargo will now be on their best behavior. I have read many articles have gone to the Ohio supreme court website to check laws and regulation read the fair credit reporting act and and what Huntington has done to one person (me) but likely many, many others seems to be not only a regulatory and compliance issue but likely is a criminal act of at least froud. If I forged or submitted an application for any insurance product without permission would that be ok with everyone? Do we have diferent rules for diferent people? I believe a bank can be fined up to 50K (per incident) plus punitive damages and imprisonment. Huntington told the Revdex.com they have responded to my complaint but did not, at least as of yet however the response seemed to be in the past tense not future. Huntington bank has not reached out to me, I have communicated with them through a branch manager named Carl Davison Beachwood OH, and none of my emails have been replied to after Mr Davison took this to his boss as he said he would do and I would bet was told to have no further discussion with me, WHY/ WHAT ARE THEY HIDING? I did speak to Mr Davison a few times before we where cut off from each other. Im an insurance Agent who works with seniors im not just attempting to be acknowledged only for me but for many poor seniors who have also been victims of these (best descriptive word) THUGS. I was reading their contract last night I cant see out it could be a legal contract due to the fact it explains no consumer rights, uses intimidation tactics to keep EVERYONE from suing them and as reading from my side would seem to say Huntington has all the rights and is authoritative as a bank, but the consumer has no rights or rights are taken away if an attack on them is made. Im not an attorney but have read plenty of contracts from insurance companies, though they want to protect themselves they are not telling people its my way or the highway. I dont know how you handle these maters but I requested the paperwork I signed on a credit card app or permission to release personal information to them or anything that disproves conclusively my statement. I have documentation but I want them to step up and either admit wrongdoing or not, either way the result is the same. The guy who opened my account said he pushed the wrong button on his computer as he cowered in his chair. Im busy working and can provide additional info, documentation only if absolutely necessary I prefer to save it for a possible additional step if necessary. I have time but I will expect my time to be paid for due to the unwillingness or the fare of opening Pandora's box by Huntington bank. As I said I read hundreds of complaints having a cause that is as blatantly wrong as they come is a good thing for me.Consent to publish the description of what happened? Consent provided Product Other bank product/service Issue Account opening, closing, or management
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 27, 2017, for review.
Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
"Huntington contacted our customer directly to address this matter. Our customer explained that he did not wish to discuss the matter further. Huntington does not anticipate taking any further actions and considers the matter concluded unless our customer requests further assistance."Huntington contacted client by phone, after requests to contact via mail or email.Huntington stated they could see their issue within their system, but needed to research further to determine causation.Huntington requested a return phone call, customer stated phone was inappropriate and to converse via email or mail (written correspondence).Huntington refused, additionally refused to furnish details to support their case.
I was told that I still must wait for someone sends me the correct document by mail. I will be satisfied when I actually receive it since I have been told the same thing by two prior employees (that the corrected document was mailed to me and I should just wait to receive it). That was weeks ago
I’m
writing in response to your complaint filed with the Revdex.com
regarding our $150.00 account opening promotion for your Huntington checking
account number ending in [redacted].
Please
know that we have completed a thorough review of this...
matter. Please note the
following information:
Our records show that you opened this
account on April 21, 2015.
As stated on the enclosed $150.00
Cash Bonus addendum, given to you when you opened the account:
“In order for the $150.00 promotion to be
deposited into your account you needed to set up a direct deposit of at least $50.00 or complete 10 debit
card purchases within 60 days from account opening”.
We have enclosed a copy of this
addendum for your review.
Upon reviewing your account we found
that a direct deposit of at least $50 was not set up and you did not
complete a debit card purchase by June 20, 2015.
Ms.
Lutton, because you did not meet the requirements of the promotion, Huntington
will not credit the $150 bonus to you.
We
understand your frustration and we apologize we are not unable to deliver the
response you desire, If you have additional questions, please feel free to call
me directly at ###-###-####. We appreciate your business and the opportunity to
address your concerns.
We have contacted our customer directly to address this matter. We provided an explanation of the transaction history on the account and do not anticipate any further actions being taken.
this company did not contact me by email.. Correspondence took more then a week to reach me which means they lied about when it was sent... I want to "Thank" the Revdex.com for intervening otherwise I would be dealing with foreclosure and lost money due to company negligence. Placing my money in an account never explaining or apologizing. The company is fraudulent I will be searching for a new bank to handle the remaining balance of this account.. I as a consumer cannot access online account activity. Although this bank advertise online view.. I have no more tolerance for compromised business dealings. Thank you Revdex.com please close case.
Dear Mr. [redacted]:
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in [redacted]. Huntington received this matter on February 8, 2016 for review.
It was a pleasure talking with you on the telephone and...
this letter is a follow up to our conversation.
According to the information on file, on January 18, 2016 you purchased a vehicle at [redacted] Chevrolet. During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington.
For your records, we have enclosed a copy of your Huntington Personal Loan Agreement. All of the information about the terms of the contract was provided to you at the time of the sale. By signing the loan agreement form which explained the terms of the loan, we accepted it as your acknowledgement that you reviewed the terms and agreed with them, which includes the verification that the principal balance of the loan is $13,235.00.
Amount Financed / Principal Amount of the Loan:
Please note, the difference between the Amount Financed ($13,040.00) listed on your Personal Loan Agreement and the Principal Amount of the Loan ($13,235.00) is $195.00. This is the loan fee.
Loan Fee:
The loan fee listed on this account is $195.00. This is shown on the left side of the contract under the “Itemization of amount financed” line #5 (To us for loan fee). Please note the following:
• You have the option to pay this fee “upfront” at the time of the loan closing. Whether you pay this fee at the closing or if the fee is included in your Principal Balance of this loan, Huntington is required to show that the fee was paid on line #6 (Less prepaid finance charge).
• On the left side of this contract under “Principal amount of this loan” shows the actual amount of this loan subject to the agreed interest rate.
If the loan fee is NOT paid “upfront”, the amount shown in the “Principal amount of this loan” will be $195.00 more than line #7 (Amount financed).
If the loan fee is paid “upfront”, the amount shown in the “Principal amount of this loan” will match line #7 (Amount financed).
As stated in our telephone conversation, we would be happy to accept a $195.00 payment from you and apply it to the loan fee with an effective date of January 18, 2016.
Mr. [redacted], we sincerely regret any confusion regarding this situation. If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension [redacted]7). We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on April 6, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on October 13, 2017 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely,
Closed case with phone call message to non-customer:-Apologized for service issue described-Confirmed we have shared his comments with our security area-Explained that we are unable to share any account information with him for any account he is not a signer on-Explained he can contact his bank to...
consult concerning any disputes for fraudulent transactions on his account-Provided PRU contact info
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted], which we received on June 24, 2017 for review....
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Ms. [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
*
*
[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]...
Dear [redacted]
* Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on October 26, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Ms. [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on March 16, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 13, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on November 12, 2016 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 29, 2018 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com, we can go back and forth like this forever the only thing that can disprove my claim is some kind of documentation (an application, a statement from the employee, something in writing) stating that I requested a credit card. Banks are required to keep records is it their statement they dont have a single shred of evidence whatsoever that I requested a credit card, no application, no nothing? Huntington stating they have done a review and determined I requested a credit card and overdraft protection without a shred of evidence whatsoever and expecting that to be good enough is beyond absurd and may be illegal. The CFPB is not in the business of making a determination or correcting an injustice they only collect information. After X number of complaints that our posted for the public they will then investigate a company but they could not tell me how many complaints are needed. It turns out there are 1400 fourteen hundred pages of complaints against Huntington bank. I know this because I was going to print them till I discovered there were 1400 pages. According to the CCPA Huntington can be fined as much as 50K per unauthorized credit check (per occurrence) and responsible for my Attorney fees plus punitive damages in a suit which I have been trying to avoid. Huntington needs to be providing the documentation I requested many, many times. Thank you, [redacted] STATUSResponse disputed Huntington Bank said:Explanation of closure Closed case with a letter to the customer and CFPB and approved response to the Revdex.com. -Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, 2016 they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review. -Advised that on August 2, 2016 the application for the Huntington credit card was denied and a denial letter was sent. -Advised that on August 16, 2016 they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review. -Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application. -Advised that this may take 30 to 45 days to be processed by each of the credit bureaus. -Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed. -Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every 12 months if they ask for it. -Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com. -Advised that we regret that they were not satisfied with their experience and the service received. -Provided PRU contact informationResponse Closed case with a letter to the customer and CFPB and approved response to the Revdex.com. -Explained we have previously responded and included copy of previous letter Per Previous response -Advised that we have completed our review of their described concerns and have confirmed that on August 1, 2016 they visited the Pavilion banking office and an application for a Huntington credit card was submitted for review. -Advised that on August 2, 2016 the application for the Huntington credit card was denied and a denial letter was sent. -Advised that on August 16, 2016 they contacted Huntington and advised they did not authorize the credit card application or having their credit report pulled for review. -Advised that on August 22, 2016, as a courtesy, Huntington sent an update to the three major credit reporting agencies requesting the credit bureau inquiry be suppressed as it relates to the referenced credit application. -Advised that this may take 30 to 45 days to be processed by each of the credit bureaus. -Advised that Huntington is unable to provide them a copy of the credit report used at the time their application was reviewed. -Advised that Federal law requires each of the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion to give them a free credit report every 12 months if they ask for it. -Educated on how to obtain a free copy of their credit report at AnnualCreditReport.com. -Advised that we regret that they were not satisfied with their experience and the service received. -Provided PRU contact informationWHAT HAPPENEDDescribe what happened so we can understand the issue... Banks have little purpose in the 21st century which is why they most find creative ways to get people's money. Most times the weakest and neediest potion of our society. They dont sell an idea or a product and why should they when they can just take peoples money, what a business! I opened what I was told to be a plain old fashioned debit account, no overdraft protection at Huntington bank. Imagine my surprise when I discovered the bank in typical fashion for banks these days did a hard pull on my credit report which is on the same scale of walking into my home and going through my possessions. The hard pull was strictly done in an attempt to issue me a high interest credit card. When opening account the subject of a credit card was never brought up by me, was not asked by me or by the bank, was never mentioned in the conversation whatsoever. The reason the banks continue to do as they please can only be attributed to nothing being done by anyone to eliminate the incentives to do as they please. I can guarantee this, Wells Fargo will now be on their best behavior. I have read many articles have gone to the Ohio supreme court website to check laws and regulation read the fair credit reporting act and and what Huntington has done to one person (me) but likely many, many others seems to be not only a regulatory and compliance issue but likely is a criminal act of at least froud. If I forged or submitted an application for any insurance product without permission would that be ok with everyone? Do we have diferent rules for diferent people? I believe a bank can be fined up to 50K (per incident) plus punitive damages and imprisonment. Huntington told the Revdex.com they have responded to my complaint but did not, at least as of yet however the response seemed to be in the past tense not future. Huntington bank has not reached out to me, I have communicated with them through a branch manager named Carl Davison Beachwood OH, and none of my emails have been replied to after Mr Davison took this to his boss as he said he would do and I would bet was told to have no further discussion with me, WHY/ WHAT ARE THEY HIDING? I did speak to Mr Davison a few times before we where cut off from each other. Im an insurance Agent who works with seniors im not just attempting to be acknowledged only for me but for many poor seniors who have also been victims of these (best descriptive word) THUGS. I was reading their contract last night I cant see out it could be a legal contract due to the fact it explains no consumer rights, uses intimidation tactics to keep EVERYONE from suing them and as reading from my side would seem to say Huntington has all the rights and is authoritative as a bank, but the consumer has no rights or rights are taken away if an attack on them is made. Im not an attorney but have read plenty of contracts from insurance companies, though they want to protect themselves they are not telling people its my way or the highway. I dont know how you handle these maters but I requested the paperwork I signed on a credit card app or permission to release personal information to them or anything that disproves conclusively my statement. I have documentation but I want them to step up and either admit wrongdoing or not, either way the result is the same. The guy who opened my account said he pushed the wrong button on his computer as he cowered in his chair. Im busy working and can provide additional info, documentation only if absolutely necessary I prefer to save it for a possible additional step if necessary. I have time but I will expect my time to be paid for due to the unwillingness or the fare of opening Pandora's box by Huntington bank. As I said I read hundreds of complaints having a cause that is as blatantly wrong as they come is a good thing for me.Consent to publish the description of what happened? Consent provided Product Other bank product/service Issue Account opening, closing, or management
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 27, 2017, for review.
Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
"Huntington contacted our customer directly to address this matter. Our customer explained that he did not wish to discuss the matter further. Huntington does not anticipate taking any further actions and considers the matter concluded unless our customer requests further assistance."Huntington contacted client by phone, after requests to contact via mail or email.Huntington stated they could see their issue within their system, but needed to research further to determine causation.Huntington requested a return phone call, customer stated phone was inappropriate and to converse via email or mail (written correspondence).Huntington refused, additionally refused to furnish details to support their case.
I was told that I still must wait for someone sends me the correct document by mail. I will be satisfied when I actually receive it since I have been told the same thing by two prior employees (that the corrected document was mailed to me and I should just wait to receive it). That was weeks ago
Dear
Ms. [redacted]
I’m
writing in response to your complaint filed with the Revdex.com
regarding our $150.00 account opening promotion for your Huntington checking
account number ending in [redacted].
Please
know that we have completed a thorough review of this...
matter. Please note the
following information:
Our records show that you opened this
account on April 21, 2015.
As stated on the enclosed $150.00
Cash Bonus addendum, given to you when you opened the account:
“In order for the $150.00 promotion to be
deposited into your account you needed to set up a direct deposit of at least $50.00 or complete 10 debit
card purchases within 60 days from account opening”.
We have enclosed a copy of this
addendum for your review.
Upon reviewing your account we found
that a direct deposit of at least $50 was not set up and you did not
complete a debit card purchase by June 20, 2015.
Ms.
Lutton, because you did not meet the requirements of the promotion, Huntington
will not credit the $150 bonus to you.
We
understand your frustration and we apologize we are not unable to deliver the
response you desire, If you have additional questions, please feel free to call
me directly at ###-###-####. We appreciate your business and the opportunity to
address your concerns.
Sincerely,
[redacted]
Customer
Advocacy Response Team
We have contacted our customer directly to address this matter. We provided an explanation of the transaction history on the account and do not anticipate any further actions being taken.
Consumer contacted Revdex.com stating the matter has been resolved.
this company did not contact me by email.. Correspondence took more then a week to reach me which means they lied about when it was sent... I want to "Thank" the Revdex.com for intervening otherwise I would be dealing with foreclosure and lost money due to company negligence. Placing my money in an account never explaining or apologizing. The company is fraudulent I will be searching for a new bank to handle the remaining balance of this account.. I as a consumer cannot access online account activity. Although this bank advertise online view.. I have no more tolerance for compromised business dealings. Thank you Revdex.com please close case.
Dear Mr. [redacted]:
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington installment loan account number ending in [redacted]. Huntington received this matter on February 8, 2016 for review.
It was a pleasure talking with you on the telephone and...
this letter is a follow up to our conversation.
According to the information on file, on January 18, 2016 you purchased a vehicle at [redacted] Chevrolet. During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington.
For your records, we have enclosed a copy of your Huntington Personal Loan Agreement. All of the information about the terms of the contract was provided to you at the time of the sale. By signing the loan agreement form which explained the terms of the loan, we accepted it as your acknowledgement that you reviewed the terms and agreed with them, which includes the verification that the principal balance of the loan is $13,235.00.
Amount Financed / Principal Amount of the Loan:
Please note, the difference between the Amount Financed ($13,040.00) listed on your Personal Loan Agreement and the Principal Amount of the Loan ($13,235.00) is $195.00. This is the loan fee.
Loan Fee:
The loan fee listed on this account is $195.00. This is shown on the left side of the contract under the “Itemization of amount financed” line #5 (To us for loan fee). Please note the following:
• You have the option to pay this fee “upfront” at the time of the loan closing. Whether you pay this fee at the closing or if the fee is included in your Principal Balance of this loan, Huntington is required to show that the fee was paid on line #6 (Less prepaid finance charge).
• On the left side of this contract under “Principal amount of this loan” shows the actual amount of this loan subject to the agreed interest rate.
If the loan fee is NOT paid “upfront”, the amount shown in the “Principal amount of this loan” will be $195.00 more than line #7 (Amount financed).
If the loan fee is paid “upfront”, the amount shown in the “Principal amount of this loan” will match line #7 (Amount financed).
As stated in our telephone conversation, we would be happy to accept a $195.00 payment from you and apply it to the loan fee with an effective date of January 18, 2016.
Mr. [redacted], we sincerely regret any confusion regarding this situation. If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension [redacted]7). We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on April 6, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on October 13, 2017 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely,
Closed case with phone call message to non-customer:-Apologized for service issue described-Confirmed we have shared his comments with our security area-Explained that we are unable to share any account information with him for any account he is not a signer on-Explained he can contact his bank to...
consult concerning any disputes for fraudulent transactions on his account-Provided PRU contact info
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted], which we received on June 24, 2017 for review....
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Ms. [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
I could not be happier with the prompt, courteous, and helpful response by Huntington. Thank you so much!
Regards, [redacted]