I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
They have given me a promotional offer as a courtesy and I am going to call and thank them. Thank you for your help!!!Regards, [redacted]
Dear Mr. [redacted]:
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding your Huntington Debit Card account number ending in [redacted]. It was a pleasure talking with you on the telephone and this letter is a follow up to our conversation.
Please know that...
we have completed a thorough review of this matter. Through our research, we were able to confirm that on September 30, 2015, you contacted our Phone Bank customer service (via online chat) to discuss an online transfer of funds from your Huntington account to your daughter’s Huntington account. During this conversation, our representative inadvertently closed your debit card ending in [redacted]
After reviewing your account information, I was able to confirm that prior to your debit card ending in [redacted] being declined at the restaurant; you had not used the debit card since September 28, 2015.
We have verified that on November 9, 2015, a new debit card was sent to you and it was activated on November 14, 2015.
Please accept our apologies for not having delivered the level of service that we are committed to providing you. We have discussed your comments at length with the appropriate level of Huntington management, so please know that your comments have been heard and we are using this concern as a coaching opportunity.
Please be assured that Huntington will only close a debit card or an account via a telephone conversation after we have verified the identity of the customer. If I may be of further assistance to you, please feel free to contact me directly at ###-###-####7. We appreciate your business and the opportunity to respond to your concerns.
Sincerely,
Bob A[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us, which we received on October 20, 2016 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of...
this matter and have contacted the customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 3, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted], directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I have read through my original loan agreement and nowhere in the agreement does it state that I have to ask for you all to send me billing statements. Its ridiculous that you don't send them automatically so that people know that you are receiving payments accurately and timely monthly. Also I have called more than 10 times in the past year, and those times that I have spoken to someone are typically before I make a payment. Shame on you for accusing me of lying! After reading this message I called today and spoke to "Brittany" she explained to me that not every department documents phone calls and records them, I also asked again for billing statements to be sent to me. Also although you claim to have called me in June 2014 and Aug 2015 I have never received any phone calls from Huntington, and 100% have never received a voicemail. Looking at my records, I am unsure as to why you would contact me in June 2014 and Aug 2015 before my payments were 30days late? That makes absolutely zero sense. Also, if you were unable to reach me by phone why did you not contact my via mail? I am unsure who I spoke to in your company about the pass payment but I know they were sent. I also signed up for your online banking and it tells me that I do not have access to any statements either. I am not sure what you all are trying to hide by not sending statements but it really is bad business practices. I am in the process of buying a new vehicle and we are getting ready to put our house on the market and I assure you we will look elsewhere for business if this is not taken care of. I also do not like that you do not offer amnesty for customers with good paying history, when you are partially to blame by not sending billing statements, instead you report to the credit bureau instead of giving the benefit of the doubt.
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 23, 2016, for review.
Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on October 31, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I was charged two additional charges the following day, since your company refuses to reimburse me for half of the charges, I will reach out through social media expressing my frustration with your company and how they should switch to a different bank, the pros and cons. What ever happened to customer service! Anyways, I already have five of your customers that will be closing their accounts, and I am just getting started.[redacted]
Dear Revdex.com/: Biggers Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 16, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear Mr. [redacted]
I’m writing in response to your concerns addressed with the RevDex.com (“Revdex.com”) dated November 12, 2015, regarding your checking
account ending in [redacted] formerly held with Huntington National Bank
(“Huntington”). Huntington received...
this
complaint for review on November 13, 2015.
We apologize for any inconvenience that you have experienced
due to your checking account ending in [redacted] being closed on November 9, 2015,
owing a balance of -$136.00. We have
verified that your payment of $20.00 to [redacted] was returned unpaid on
September 9, 2015, due to non-sufficient funds. For your convenience, we have
enclosed a copy of the NOTICE OF INSUFFICIENT FUNDS that was mailed on
September 9, 2015, to your address.
According to our records, attempts were made to contact you
by our Customer Assistance Team by phone on September 23, 28, and October 2, 6,
14, and 30, 2015, with no success. After
reviewing your accounts, we verified that you had not registered for text or
email alerts.
If you wish to make payment arrangements for the amount owed
of -$136.00, please contact our Customer Assistance Team at ###-###-####.
If you have additional questions, please feel free to call
me directly at ###-###-#### or at ###-###-####, extension [redacted]. We
appreciate your business and the opportunity to address your concerns.
Sincerely,
John W[redacted]
[redacted]
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated June 9, 2015, regarding a $750.00 promotional offer for opening a
Business Checking account with Huntington National Bank (“Huntington”)....
I
understand your frustration, and apologize for any inconvenience you may have
been caused. My research confirms that
your account was opened on December 15, 2014. It appears that there was an
issue with the promotional code that was claimed at the time of account opening.
The decision was made to honor this
promotional offer and the $750.00 incentive was deposited into your checking
account on June 10, 2015.
We
regret that our service did not meet the standards that you and Huntington
expect to be offered to our customers.
Please know that I have discussed your comments with the appropriate
level of management. While we are
sincerely dismayed to learn of your experience, we thank you for making us
aware of the details.
If
you have further comments or questions, you’re welcome to call me directly at
###-###-#### or at ###-###-####, extension [redacted], and I’ll be happy to
assist you.
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated July 27, 2015, regarding your Voice Credit Card held with The
Huntington National Bank (“Huntington”).
Huntington received this matter on July 27,...
2015, for review.
We
apologize for any inconvenience experienced caused by the opening of the Voice
Credit Card in your name on June 7, 2015.
We have verified that the card was closed, per your request, on August
11, 2015.
On
August 11, 2015, we submitted requests to the 3 credit reporting agencies,
TransUnion, Equifax and Experian, to remove the credit inquires that were made
when the credit card was opened. Please
know that this process may take up to 30 days to complete.
We regret
that our service did not meet the standards that you and Huntington expect to
be offered to our customers. I have discussed your comments with the
appropriate level of management. While
we are sincerely dismayed to learn of your experience, we thank you for making
us aware of the details.
If
you have any additional questions or concerns, you’re welcome to contact me at
###-###-#### or ###-###-####, extension [redacted].
Closed case with a telephone call to the customer -Confirmed I was speaking with the customer. -Apologized for the service received and for not meeting his expectations. -Advised him that we appreciate him bringing this matter to our attention and we have forwarded his comments to the appropriate...
parties for review. -Advised that providing world class customer service is very important to Huntington and we are always working to make the experience better for our customers. -Advised due to privacy laws we are unable to share any outcome of the internal review. -Confirmed the customer had no further questions of concerns. -Provided PRU contact information.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted] which we received on April 3, 2017 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
First, every time I call Huntington the issue doesn't get resolved on the first call. I have to call back multiple times, because it's not done right. A few months ago I asked for a stop payment and they charged me in error. A few times, I have placed stopped payments and the customer support agent didn't let me know they could do stop payments on debit cards. Currently, I have a dispute in for reference # [redacted] for a debit card transaction that the business billed me in error. When I spoke with John Anderson he advised he put in the submitted request that it was for the over draft fee that I received for the 8.99 charge. Instead, they gave me the 8.99 back in my account and not the fee. I also have fees for transactions that I went and put in the money for, but I still got overdraft fees for them. The system took the money for overdraft fees instead of the overdraft fees. I filed the dispute on 10/13 and I still have yet to receive the credit back for the overdraft fee. I currently should only have one overdraft fee as the Ebay charge is in error and I would dispute it, but I know it won't get done correctly. I called and spoke with Jazmine and she stated she would send the information back to the research dept and email her manager, but she told me her manager was very busy and would get back with me and that has been over three days ago from 10/17 and still haven't received a call as I never do when I submit a written complaint. That is why I'm submitting the complaint past the call center, because I can't get anything resolved.I would like the refund of the overdraft fees on my account besides the one that I took out $300.00 as I should have received the overdraft fee. The fee for the 8.99 from the beginning of the month and the overdraft fees that I incurred after I put in the $19.00 dollars.
Closed case with a letter to the customer on 6/27/16. -Confirmed customer filed a dispute. -Advised that customer was provided a provisional credit for dispute. -Advised customer Huntington requested additional information be returned to us for their dispute. -Confirmed that...
we did not receive the supporting documentation previously requested and as a result, we reversed the provisional credit and closed the case. -Provided contact information.
Telephone call to customer explained the following:-Explained to the customer the different ways they may have received a return fee; 1) Opted Out for Overdraft Options for Checks, Electronic Payments and Transfers -Ensured the customer understands their overdraft options (opt in / opt out) and the...
choices they’ve made.-Explained the various alerts Huntington offers to help prevent return fees.-Ensured customers understand how 24-Hour Grace® only works for overdrafts and not for returned transactions. -Explained that 24-Hour Grace applies only after Huntington allowed a transaction to go through that overdraws the customer’s account. Return Fees are a result of returning a transaction that did not go through.-Ensured the customer understands their overdraft protection options.- Suggested text alerts- Refunded fees as a courtesy- Provided PRU contact information
Dear [redacted]: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 18, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The company has placed the promotional credit into my account oumt. But did not refund any of the overdraft fees stated in the complaint. I'm my notes you will see where the Huntington reps advised the latest specific date the credit was to be applied for a month plus it never happened..Also references back to 1-6-16 an 12-20-15 where my direct deposit hit the account I was still charged multi fees when there
Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
They have given me a promotional offer as a courtesy and I am going to call and thank them. Thank you for your help!!!Regards, [redacted]
Dear Mr. [redacted]:
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding your Huntington Debit Card account number ending in [redacted]. It was a pleasure talking with you on the telephone and this letter is a follow up to our conversation.
Please know that...
we have completed a thorough review of this matter. Through our research, we were able to confirm that on September 30, 2015, you contacted our Phone Bank customer service (via online chat) to discuss an online transfer of funds from your Huntington account to your daughter’s Huntington account. During this conversation, our representative inadvertently closed your debit card ending in [redacted]
After reviewing your account information, I was able to confirm that prior to your debit card ending in [redacted] being declined at the restaurant; you had not used the debit card since September 28, 2015.
We have verified that on November 9, 2015, a new debit card was sent to you and it was activated on November 14, 2015.
Please accept our apologies for not having delivered the level of service that we are committed to providing you. We have discussed your comments at length with the appropriate level of Huntington management, so please know that your comments have been heard and we are using this concern as a coaching opportunity.
Please be assured that Huntington will only close a debit card or an account via a telephone conversation after we have verified the identity of the customer. If I may be of further assistance to you, please feel free to contact me directly at ###-###-####7. We appreciate your business and the opportunity to respond to your concerns.
Sincerely,
Bob A[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us, which we received on October 20, 2016 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of...
this matter and have contacted the customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 3, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted], directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I have read through my original loan agreement and nowhere in the agreement does it state that I have to ask for you all to send me billing statements. Its ridiculous that you don't send them automatically so that people know that you are receiving payments accurately and timely monthly. Also I have called more than 10 times in the past year, and those times that I have spoken to someone are typically before I make a payment. Shame on you for accusing me of lying! After reading this message I called today and spoke to "Brittany" she explained to me that not every department documents phone calls and records them, I also asked again for billing statements to be sent to me. Also although you claim to have called me in June 2014 and Aug 2015 I have never received any phone calls from Huntington, and 100% have never received a voicemail. Looking at my records, I am unsure as to why you would contact me in June 2014 and Aug 2015 before my payments were 30days late? That makes absolutely zero sense. Also, if you were unable to reach me by phone why did you not contact my via mail? I am unsure who I spoke to in your company about the pass payment but I know they were sent. I also signed up for your online banking and it tells me that I do not have access to any statements either. I am not sure what you all are trying to hide by not sending statements but it really is bad business practices. I am in the process of buying a new vehicle and we are getting ready to put our house on the market and I assure you we will look elsewhere for business if this is not taken care of. I also do not like that you do not offer amnesty for customers with good paying history, when you are partially to blame by not sending billing statements, instead you report to the credit bureau instead of giving the benefit of the doubt.
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 23, 2016, for review.
Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on October 31, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I was charged two additional charges the following day, since your company refuses to reimburse me for half of the charges, I will reach out through social media expressing my frustration with your company and how they should switch to a different bank, the pros and cons. What ever happened to customer service! Anyways, I already have five of your customers that will be closing their accounts, and I am just getting started.[redacted]
Dear Revdex.com/: Biggers Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 16, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear Mr. [redacted]
I’m writing in response to your concerns addressed with the RevDex.com (“Revdex.com”) dated November 12, 2015, regarding your checking
account ending in [redacted] formerly held with Huntington National Bank
(“Huntington”). Huntington received...
this
complaint for review on November 13, 2015.
We apologize for any inconvenience that you have experienced
due to your checking account ending in [redacted] being closed on November 9, 2015,
owing a balance of -$136.00. We have
verified that your payment of $20.00 to [redacted] was returned unpaid on
September 9, 2015, due to non-sufficient funds. For your convenience, we have
enclosed a copy of the NOTICE OF INSUFFICIENT FUNDS that was mailed on
September 9, 2015, to your address.
According to our records, attempts were made to contact you
by our Customer Assistance Team by phone on September 23, 28, and October 2, 6,
14, and 30, 2015, with no success. After
reviewing your accounts, we verified that you had not registered for text or
email alerts.
If you wish to make payment arrangements for the amount owed
of -$136.00, please contact our Customer Assistance Team at ###-###-####.
If you have additional questions, please feel free to call
me directly at ###-###-#### or at ###-###-####, extension [redacted]. We
appreciate your business and the opportunity to address your concerns.
Sincerely,
John W[redacted]
[redacted]
Dear
Mr. [redacted]
I’m
writing in response to your concerns addressed with the Revdex.com
(“Revdex.com”) dated June 9, 2015, regarding a $750.00 promotional offer for opening a
Business Checking account with Huntington National Bank (“Huntington”)....
I
understand your frustration, and apologize for any inconvenience you may have
been caused. My research confirms that
your account was opened on December 15, 2014. It appears that there was an
issue with the promotional code that was claimed at the time of account opening.
The decision was made to honor this
promotional offer and the $750.00 incentive was deposited into your checking
account on June 10, 2015.
We
regret that our service did not meet the standards that you and Huntington
expect to be offered to our customers.
Please know that I have discussed your comments with the appropriate
level of management. While we are
sincerely dismayed to learn of your experience, we thank you for making us
aware of the details.
If
you have further comments or questions, you’re welcome to call me directly at
###-###-#### or at ###-###-####, extension [redacted], and I’ll be happy to
assist you.
Sincerely,
[redacted]
Dear Ms. [redacted]
I’m
writing in response to your complaint filed with the Revdex.com
(“Revdex.com”) dated July 27, 2015, regarding your Voice Credit Card held with The
Huntington National Bank (“Huntington”).
Huntington received this matter on July 27,...
2015, for review.
We
apologize for any inconvenience experienced caused by the opening of the Voice
Credit Card in your name on June 7, 2015.
We have verified that the card was closed, per your request, on August
11, 2015.
On
August 11, 2015, we submitted requests to the 3 credit reporting agencies,
TransUnion, Equifax and Experian, to remove the credit inquires that were made
when the credit card was opened. Please
know that this process may take up to 30 days to complete.
We regret
that our service did not meet the standards that you and Huntington expect to
be offered to our customers. I have discussed your comments with the
appropriate level of management. While
we are sincerely dismayed to learn of your experience, we thank you for making
us aware of the details.
If
you have any additional questions or concerns, you’re welcome to contact me at
###-###-#### or ###-###-####, extension [redacted].
Sincerely,
John W[redacted]
[redacted]
Closed case with a telephone call to the customer -Confirmed I was speaking with the customer. -Apologized for the service received and for not meeting his expectations. -Advised him that we appreciate him bringing this matter to our attention and we have forwarded his comments to the appropriate...
parties for review. -Advised that providing world class customer service is very important to Huntington and we are always working to make the experience better for our customers. -Advised due to privacy laws we are unable to share any outcome of the internal review. -Confirmed the customer had no further questions of concerns. -Provided PRU contact information.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted] which we received on April 3, 2017 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
First, every time I call Huntington the issue doesn't get resolved on the first call. I have to call back multiple times, because it's not done right. A few months ago I asked for a stop payment and they charged me in error. A few times, I have placed stopped payments and the customer support agent didn't let me know they could do stop payments on debit cards. Currently, I have a dispute in for reference # [redacted] for a debit card transaction that the business billed me in error. When I spoke with John Anderson he advised he put in the submitted request that it was for the over draft fee that I received for the 8.99 charge. Instead, they gave me the 8.99 back in my account and not the fee. I also have fees for transactions that I went and put in the money for, but I still got overdraft fees for them. The system took the money for overdraft fees instead of the overdraft fees. I filed the dispute on 10/13 and I still have yet to receive the credit back for the overdraft fee. I currently should only have one overdraft fee as the Ebay charge is in error and I would dispute it, but I know it won't get done correctly. I called and spoke with Jazmine and she stated she would send the information back to the research dept and email her manager, but she told me her manager was very busy and would get back with me and that has been over three days ago from 10/17 and still haven't received a call as I never do when I submit a written complaint. That is why I'm submitting the complaint past the call center, because I can't get anything resolved.I would like the refund of the overdraft fees on my account besides the one that I took out $300.00 as I should have received the overdraft fee. The fee for the 8.99 from the beginning of the month and the overdraft fees that I incurred after I put in the $19.00 dollars.
Closed case with a letter to the customer on 6/27/16. -Confirmed customer filed a dispute. -Advised that customer was provided a provisional credit for dispute. -Advised customer Huntington requested additional information be returned to us for their dispute. -Confirmed that...
we did not receive the supporting documentation previously requested and as a result, we reversed the provisional credit and closed the case. -Provided contact information.
Telephone call to customer explained the following:-Explained to the customer the different ways they may have received a return fee; 1) Opted Out for Overdraft Options for Checks, Electronic Payments and Transfers -Ensured the customer understands their overdraft options (opt in / opt out) and the...
choices they’ve made.-Explained the various alerts Huntington offers to help prevent return fees.-Ensured customers understand how 24-Hour Grace® only works for overdrafts and not for returned transactions. -Explained that 24-Hour Grace applies only after Huntington allowed a transaction to go through that overdraws the customer’s account. Return Fees are a result of returning a transaction that did not go through.-Ensured the customer understands their overdraft protection options.- Suggested text alerts- Refunded fees as a courtesy- Provided PRU contact information
Dear [redacted]: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 18, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The company has placed the promotional credit into my account oumt. But did not refund any of the overdraft fees stated in the complaint. I'm my notes you will see where the Huntington reps advised the latest specific date the credit was to be applied for a month plus it never happened..Also references back to 1-6-16 an 12-20-15 where my direct deposit hit the account I was still charged multi fees when there
Regards, [redacted]