Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 19, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on April 3, 2017 for review. Please accept this correspondence as...
our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
I have filed a complaint with the CFPB, but I am requesting that keep my complaint on file with the Revdex.com. I reject the refusal of the Huntington Bank to acknowledge their wrongdoing.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted] which we received on February 28, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Case closed with call to customer:
-Apologized for any inconvenience
-Informed the customer that, per Huntington policy, when a check is made payable to multiple persons, each person must be present to sign and provide identification for the check to be cashed or deposited.
-Informed the...
customer that in order to cash a check against their account, the account must have the available balance to cover the amount of the check. If there are not enough funds in the account to cover the check or if the account is negative, then the check must be deposited.
-Confirmed that both parties listed on the check presented their identifications at the banking office and signed the check in person on 3/10/16.
-Explained that a hold was placed on his deposit of $9211.99 on 3/10/16 and it was scheduled to expire on 3/18/16
-Informed the customer that, as a courtesy, the holds department lifted the hold on 3/14/18 and the funds were now available.
-Explained that holds may be placed on deposits for up to 10 business days, as described in the account disclosures that were provided at the time of account opening
-Provided PRU contact information if the customer has further questions or concerns
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 23, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely, The Customer Advocacy TeamHuntington National Bank
The Huntington National Bank
Customer Advocacy Team EA1W02
[redacted]
[redacted]
July 5, 2017
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting...
The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on June 28, 2017 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Mr. [redacted]
I’m writing in response to the complaint you filed with the Revdex.com (“Revdex.com”) regarding an extended overdraft fee that you received. Huntington received this matter for review on October 16, 2015.
I sincerely apologize for any confusion this matter may have...
caused you. According to your disclosures, on the fifth consecutive day your account is overdrawn, a $25.00 extended overdraft fee is charged to your account per week until the account remains positive through processing, or the account has been overdrawn for more than 31 days. The fee only applies to days the account is overdrawn by $10.00 or more. For more information on this process or other fees charged to your account, please review the enclosed pamphlet.
Our records indicate, your account initially went negative on Friday October 9, 2015 and remained negative over the weekend. It appears that you made multiple transfers on Tuesday October 13, 2015 to bring the account positive, but your account went back negative that same day before processing was complete. Since you remained negative through processing, you received the extended overdraft fee since your account had been negative for 5 consecutive days, which included the dates of October 9, 2015 through October 13, 2015.
After further review, Huntington has previously provided you courtesy refunds totaling $132.50 since November 28, 2014. I understand you are requesting an additional $25.00 for the extended overdraft fee you received on October 13, 2015. Unfortunately, Huntington will not refund any further fees at this time as the fee that occurred is valid and was not a bank error.
If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension [redacted] and I would be happy to help you.
Sincerely,
Called and left message: verified that he provided account number in original Revdex.com complaint and that we will not be contacting him any further as we are not able to share any information for an account for which he is not a signer.
I hold my belief this is deceptive advertising. I forwarded you the offer that I received in the mail. The wording on this is pretty much the same as listed on the bonus Addendum that I do not believe I received. Nevertheless,, the wording is deceptive. In clarifying the situation, [redacted], the [redacted] from Huntington, reverses this wording to say "In order for the $150.00 promotion to be deposited into your account you needed to set up a direct deposit of at least $50.00 or complete 10 debit card purchases within 60 days from account opening". The statement is very clear when you reverse the order. Why did [redacted] reverse the order of this statement to clarify? Maybe he thought it was a little misleading as well.
Regards,
[redacted]
I’m writing
in response to your concerns addressed with the Revdex.com (“Revdex.com”)
dated September 25, 2015, regarding your installment loan ending in [redacted] held
with Huntington National Bank (“Huntington”).
Huntington received this...
complaint for review on September 25, 2015.
We apologize for any
inconvenience that you have experienced due to your electronic check payment of
$354.01 for your installment loan that was made on September 2, 2015, being
returned unpaid on September 8, 2015. We
have confirmed that the issuing bank, PNC, returned the payment due to an
uncollected hold that was placed on your PNC account.
As a courtesy, on September
24, 2015 we refunded the $25.00 Non-sufficient Fund Fee along with the $35.00
Late Fee that was charged to your installment loan on September 8, 2015.
We have confirmed that your
replacement payment of $354.01 made on September 15, 2015, has been applied to
your installment loan. We have also
confirmed that your payment of $354.01 that was made on September 23, 2015, has
been been applied to your installment loan.
If you have additional
questions, please feel free to call me directly at ###-###-#### or at
###-###-####, extension [redacted]. We appreciate your business and the
opportunity to address your concerns.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 7, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms. [redacted]:I’m writing to respond to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding the service received from the Eastland Banking office as well as your personal and business checking account formerly held with the Huntington National Bank (“Huntington”). I...
apologize for the inconvenience you may have been caused. Providing you with an excellent Huntington experience is our goal, and we are disappointed when we fall short. Please know that the comments you have provided regarding the Eastland Banking have been heard and forwarded to the appropriate level of management.Per our conversation on February 3, 2016, I found three account in which you were a signor. Please note the following regarding you concerns:Individual Checking AccountOn February 1, 2012, you opened an individual Asterisk Free Checking account ending in [redacted] at the Eastland banking office with David West.This account was closed on October 20, 2014, with an amount owed to Huntington of -$377.59.Business Checking AccountsOn February 2, 2012, a Huntington Community Business Checking account ending in [redacted] in the business name Quality Comm. Cleaning Services LLC was opened at the Groveport banking office.This account was closed on November 24, 2014, with an amount owed to Huntington of -$138.50.On September 15, 2014, a Huntington Community Business Checking account ending in [redacted] in the business name BESA Foundation Inc. was opened at the Groveport banking office.This account was closed on December 1, 2014, with an amount owed to Huntington of -$168.87.I have confirmed that you individual checking account ending in 1086 with a balance owed of -$377.59 was paid in full on December 15, 2015.However, you two business checking accounts ending in [redacted] and [redacted], closed with an amount owed and these amounts owed are a valid debt. Please contact Apellas collection agency at ###-###-#### to set up payment arrangements.Please note, during our conversation you stated that we would not have opened a check account for you if you had a balance owing. All the accounts were opened prior to an account closing with a balance owed. For your convenience I have enclosed copies of your final statements for each account described.As we discussed, if you have any documentation that you would like for us to review showing that any other amounts owed have been paid, you are welcome to send this information directly to me at the address provided above. Please be assured that once we receive this information from you, we will review this matter further. If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be happy to assist you.Sincerely,Jessica L[redacted]
*Letter to customer due to no response from customer.*Advised customer transaction in question posted and was reversed on the same day.*Provided customer with a transaction history showing the transaction posting and reversing.
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your Personal Credit Line (“PCL”) ending with [redacted]. First, please accept our apologies for any inconvenience this matter may have...
caused you.
After a careful review of your PCL our findings show that on October 28, 2014 we received a payment to your PCL in the amount of $133,100.14. The payment was applied to your PCL as follows: $132,599.01 to the principal balance, $109.49 towards interest and $60.00 towards your annual fee. This left an overpayment of $331.64, which was deposited in to your Huntington Savings account ending in [redacted] on November 19, 2014. We can confirm that when you paid off your PCL you submitted a request to close the account, however the account was inadvertently left active.
It was determined that your property is in a Special Hazard Flood Zone which requires Flood Insurance to be kept on the property. As the PCL was still active on April 9, 2015, Lender Placed Flood Insurance was purchased on your behalf in the amount of $2,650.00.
As the PCL was intended to be closed on October 28, 2014, we have refunded the Lender Placed Flood Insurance in the amount of $2,650.00 and closed the account on May 22, 2015. This matter has been forwarded to the appropriate department to have the Lien Release process started. Please know that it can take up to 30 days from the closure date to have the Lien Release submitted to the county.
If I can assist you in the future, you’re welcome to contact me at ###-###-#### or toll free at ###-###-####, extension [redacted].
Dear Mr. [redacted],
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington checking account number ending in [redacted]
In October 2013, Huntington was offering an account opening promotion where if you opened a Huntington account, we would credit your...
account a $200.00 bonus. Our records show that on October 21, 2013, you opened an “Asterisk Free” checking account. Please note the following:
Huntington’s “Asterisk Free” checking account is an account that offers multiple services with no monthly maintenance fee. I have enclosed a copy of the Asterisk-Free Checking account disclosure for your review.
Asterisk-Free Checking:
The “Asterisk-Free Checking Account” disclosures explain the benefits of our Asterisks Free checking account. Please note that on page 3, Section 4, under “Other Services From Huntington” explains other service provided by Huntington Bank. This section explains that our accounts have a $5 dormant fee.
Dormant Checking Accounts:
A Dormant fee is a per month charge if checking account is inactive for 6 months; waived with a minimum balance of at least $1,000 or for minor accounts. Not charged for accounts in IN and FL.
Account Notifications:
Our records show that when you opened this account on October 21, 2013 you were set up for our Online Banking service. This service allows you to review your daily activity, account balances and your monthly account statements.
Our records show that on August 13, 2014, Huntington called your home phone number that you provided to us when you opened the account (###-###-####) and left a message stating that the account was subject to a dormant account fee. We asked you to contact us regarding this matter, but you were unresponsive to our request for a return phone call.
Mr. [redacted], On November 12, 2015 Huntington refunded $15.00 in dormant account fees as a courtesy. No further courtesy refunds will be offered on this account. If you have additional questions, please feel free to contact me directly at ###-###-#### or toll free at ###-###-#### Ext [redacted]. We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Thank you for your time and consideration and the function of your business. Your service is much appreciated. Please know that the nicest lady in the world handled my concern in the mist professional and polite manner. I am very satisfied and happy with her/Huntington's resolution.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on September 26, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Not only has Huntington ignored the facts that our Sept. bill was $206.83, 2 different employees said we weren't late, and they wiped out our account online out so we can't check our payment history but they have ignored our agreement with them. Not only do they need to recall the late payment from the credit companies but they owe us a refund of $503.66 per our agreement with them (see attached). Per the agreement we owed $3936.55, we paid $4440.21. We made the 17 payments of $206.83 or more, plus 2 extra payments on time. So per a court ordered agreement, the outcome that we now require is a refund of $503.66 and the late payment report to the credit agencies recalled!
Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 19, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on April 3, 2017 for review. Please accept this correspondence as...
our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
I have filed a complaint with the CFPB, but I am requesting that keep my complaint on file with the Revdex.com. I reject the refusal of the Huntington Bank to acknowledge their wrongdoing.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted] which we received on February 28, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Case closed with call to customer:
-Apologized for any inconvenience
-Informed the customer that, per Huntington policy, when a check is made payable to multiple persons, each person must be present to sign and provide identification for the check to be cashed or deposited.
-Informed the...
customer that in order to cash a check against their account, the account must have the available balance to cover the amount of the check. If there are not enough funds in the account to cover the check or if the account is negative, then the check must be deposited.
-Confirmed that both parties listed on the check presented their identifications at the banking office and signed the check in person on 3/10/16.
-Explained that a hold was placed on his deposit of $9211.99 on 3/10/16 and it was scheduled to expire on 3/18/16
-Informed the customer that, as a courtesy, the holds department lifted the hold on 3/14/18 and the funds were now available.
-Explained that holds may be placed on deposits for up to 10 business days, as described in the account disclosures that were provided at the time of account opening
-Provided PRU contact information if the customer has further questions or concerns
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 23, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely, The Customer Advocacy TeamHuntington National Bank
The Huntington National Bank
Customer Advocacy Team EA1W02
[redacted]
[redacted]
July 5, 2017
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting...
The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on June 28, 2017 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Mr. [redacted]
I’m writing in response to the complaint you filed with the Revdex.com (“Revdex.com”) regarding an extended overdraft fee that you received. Huntington received this matter for review on October 16, 2015.
I sincerely apologize for any confusion this matter may have...
caused you. According to your disclosures, on the fifth consecutive day your account is overdrawn, a $25.00 extended overdraft fee is charged to your account per week until the account remains positive through processing, or the account has been overdrawn for more than 31 days. The fee only applies to days the account is overdrawn by $10.00 or more. For more information on this process or other fees charged to your account, please review the enclosed pamphlet.
Our records indicate, your account initially went negative on Friday October 9, 2015 and remained negative over the weekend. It appears that you made multiple transfers on Tuesday October 13, 2015 to bring the account positive, but your account went back negative that same day before processing was complete. Since you remained negative through processing, you received the extended overdraft fee since your account had been negative for 5 consecutive days, which included the dates of October 9, 2015 through October 13, 2015.
After further review, Huntington has previously provided you courtesy refunds totaling $132.50 since November 28, 2014. I understand you are requesting an additional $25.00 for the extended overdraft fee you received on October 13, 2015. Unfortunately, Huntington will not refund any further fees at this time as the fee that occurred is valid and was not a bank error.
If you have any additional questions or concerns, you’re welcome to contact me at ###-###-#### or ###-###-####, extension [redacted] and I would be happy to help you.
Sincerely,
Adrianne P[redacted]
Called and left message: verified that he provided account number in original Revdex.com complaint and that we will not be contacting him any further as we are not able to share any information for an account for which he is not a signer.
I hold my belief this is deceptive advertising. I forwarded you the offer that I received in the mail. The wording on this is pretty much the same as listed on the bonus Addendum that I do not believe I received. Nevertheless,, the wording is deceptive. In clarifying the situation, [redacted], the [redacted] from Huntington, reverses this wording to say "In order for the $150.00 promotion to be deposited into your account you needed to set up a direct deposit of at least $50.00 or complete 10 debit card purchases within 60 days from account opening". The statement is very clear when you reverse the order. Why did [redacted] reverse the order of this statement to clarify? Maybe he thought it was a little misleading as well.
Regards,
[redacted]
Dear
Ms. [redacted]
I’m writing
in response to your concerns addressed with the Revdex.com (“Revdex.com”)
dated September 25, 2015, regarding your installment loan ending in [redacted] held
with Huntington National Bank (“Huntington”).
Huntington received this...
complaint for review on September 25, 2015.
We apologize for any
inconvenience that you have experienced due to your electronic check payment of
$354.01 for your installment loan that was made on September 2, 2015, being
returned unpaid on September 8, 2015. We
have confirmed that the issuing bank, PNC, returned the payment due to an
uncollected hold that was placed on your PNC account.
As a courtesy, on September
24, 2015 we refunded the $25.00 Non-sufficient Fund Fee along with the $35.00
Late Fee that was charged to your installment loan on September 8, 2015.
We have confirmed that your
replacement payment of $354.01 made on September 15, 2015, has been applied to
your installment loan. We have also
confirmed that your payment of $354.01 that was made on September 23, 2015, has
been been applied to your installment loan.
If you have additional
questions, please feel free to call me directly at ###-###-#### or at
###-###-####, extension [redacted]. We appreciate your business and the
opportunity to address your concerns.
Sincerely,
John W[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 7, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms. [redacted]:I’m writing to respond to your recent complaint filed through the Revdex.com (“Revdex.com”) regarding the service received from the Eastland Banking office as well as your personal and business checking account formerly held with the Huntington National Bank (“Huntington”). I...
apologize for the inconvenience you may have been caused. Providing you with an excellent Huntington experience is our goal, and we are disappointed when we fall short. Please know that the comments you have provided regarding the Eastland Banking have been heard and forwarded to the appropriate level of management.Per our conversation on February 3, 2016, I found three account in which you were a signor. Please note the following regarding you concerns:Individual Checking AccountOn February 1, 2012, you opened an individual Asterisk Free Checking account ending in [redacted] at the Eastland banking office with David West.This account was closed on October 20, 2014, with an amount owed to Huntington of -$377.59.Business Checking AccountsOn February 2, 2012, a Huntington Community Business Checking account ending in [redacted] in the business name Quality Comm. Cleaning Services LLC was opened at the Groveport banking office.This account was closed on November 24, 2014, with an amount owed to Huntington of -$138.50.On September 15, 2014, a Huntington Community Business Checking account ending in [redacted] in the business name BESA Foundation Inc. was opened at the Groveport banking office.This account was closed on December 1, 2014, with an amount owed to Huntington of -$168.87.I have confirmed that you individual checking account ending in 1086 with a balance owed of -$377.59 was paid in full on December 15, 2015.However, you two business checking accounts ending in [redacted] and [redacted], closed with an amount owed and these amounts owed are a valid debt. Please contact Apellas collection agency at ###-###-#### to set up payment arrangements.Please note, during our conversation you stated that we would not have opened a check account for you if you had a balance owing. All the accounts were opened prior to an account closing with a balance owed. For your convenience I have enclosed copies of your final statements for each account described.As we discussed, if you have any documentation that you would like for us to review showing that any other amounts owed have been paid, you are welcome to send this information directly to me at the address provided above. Please be assured that once we receive this information from you, we will review this matter further. If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be happy to assist you.Sincerely,Jessica L[redacted]
*Letter to customer due to no response from customer.*Advised customer transaction in question posted and was reversed on the same day.*Provided customer with a transaction history showing the transaction posting and reversing.
Dear [redacted]:
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your Personal Credit Line (“PCL”) ending with [redacted]. First, please accept our apologies for any inconvenience this matter may have...
caused you.
After a careful review of your PCL our findings show that on October 28, 2014 we received a payment to your PCL in the amount of $133,100.14. The payment was applied to your PCL as follows: $132,599.01 to the principal balance, $109.49 towards interest and $60.00 towards your annual fee. This left an overpayment of $331.64, which was deposited in to your Huntington Savings account ending in [redacted] on November 19, 2014. We can confirm that when you paid off your PCL you submitted a request to close the account, however the account was inadvertently left active.
It was determined that your property is in a Special Hazard Flood Zone which requires Flood Insurance to be kept on the property. As the PCL was still active on April 9, 2015, Lender Placed Flood Insurance was purchased on your behalf in the amount of $2,650.00.
As the PCL was intended to be closed on October 28, 2014, we have refunded the Lender Placed Flood Insurance in the amount of $2,650.00 and closed the account on May 22, 2015. This matter has been forwarded to the appropriate department to have the Lien Release process started. Please know that it can take up to 30 days from the closure date to have the Lien Release submitted to the county.
If I can assist you in the future, you’re welcome to contact me at ###-###-#### or toll free at ###-###-####, extension [redacted].
Sincerely,
[redacted]
[redacted]
Dear Mr. [redacted],
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington checking account number ending in [redacted]
In October 2013, Huntington was offering an account opening promotion where if you opened a Huntington account, we would credit your...
account a $200.00 bonus. Our records show that on October 21, 2013, you opened an “Asterisk Free” checking account. Please note the following:
Huntington’s “Asterisk Free” checking account is an account that offers multiple services with no monthly maintenance fee. I have enclosed a copy of the Asterisk-Free Checking account disclosure for your review.
Asterisk-Free Checking:
The “Asterisk-Free Checking Account” disclosures explain the benefits of our Asterisks Free checking account. Please note that on page 3, Section 4, under “Other Services From Huntington” explains other service provided by Huntington Bank. This section explains that our accounts have a $5 dormant fee.
Dormant Checking Accounts:
A Dormant fee is a per month charge if checking account is inactive for 6 months; waived with a minimum balance of at least $1,000 or for minor accounts. Not charged for accounts in IN and FL.
Account Notifications:
Our records show that when you opened this account on October 21, 2013 you were set up for our Online Banking service. This service allows you to review your daily activity, account balances and your monthly account statements.
Our records show that on August 13, 2014, Huntington called your home phone number that you provided to us when you opened the account (###-###-####) and left a message stating that the account was subject to a dormant account fee. We asked you to contact us regarding this matter, but you were unresponsive to our request for a return phone call.
Mr. [redacted], On November 12, 2015 Huntington refunded $15.00 in dormant account fees as a courtesy. No further courtesy refunds will be offered on this account. If you have additional questions, please feel free to contact me directly at ###-###-#### or toll free at ###-###-#### Ext [redacted]. We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Thank you for your time and consideration and the function of your business. Your service is much appreciated. Please know that the nicest lady in the world handled my concern in the mist professional and polite manner. I am very satisfied and happy with her/Huntington's resolution.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on September 26, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Not only has Huntington ignored the facts that our Sept. bill was $206.83, 2 different employees said we weren't late, and they wiped out our account online out so we can't check our payment history but they have ignored our agreement with them. Not only do they need to recall the late payment from the credit companies but they owe us a refund of $503.66 per our agreement with them (see attached). Per the agreement we owed $3936.55, we paid $4440.21. We made the 17 payments of $206.83 or more, plus 2 extra payments on time. So per a court ordered agreement, the outcome that we now require is a refund of $503.66 and the late payment report to the credit agencies recalled!
Regards, [redacted]